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Western Road, Brighton BN1
2.1/5, 31 Reviews
32% Recommended
60% sales valuation accuracy
40% letting valuation accuracy
100% sales fee satisfaction
62% letting fee satisfaction
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"Amazing..."
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5 Star Review
Issy
All
By : 'Marina'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
22 Sept 2023
People found this helpful0
We are so grateful to Fox & Sons for finding us a beautiful apartment at a great price. A special mention to Issy who made the whole process easy and stress free. Issy was kind, attentive and supportive throughout and made sure that the apartment was the right fit for us. She told us she was determined to continue searching until the perfect apartment was found. We really felt that she went the extra mile to make sure that all was in order and even expedited the process so that we didn't have to rent another accommodation in-between! I cannot recommend this agency enough!!!
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Nicholas Simonon
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 100% | £260,000 | £260,000 |
| Lettings | 40% | 62% | £800 | £1,450 |
Address
Fox & Sons
117-118 Western Road, Brighton, East Sussex
BN1 2AD
01273 777000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Fox & Sons Branches (View All 62)
We are very grateful to Fox ...
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5 Star Review
James
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN3
23 Jun 2024
People found this helpful0
We are very grateful to Fox & Sons for facilitating our the move into our new flat. James Turner in particular was very helpful, giving us the information we needed and responding to our emails promptly. The move went very smoothly and we are happy to have found a new home through Fox... Read Full Review
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Jack Ward said about Fox & Sons
Services : Letting( As a Tenant )Date: 23rd Jun 2024
We are very grateful to Fox & Sons for facilitating our the move into our new flat. James Turner in particular was very helpful, giving us the information we needed and responding to our emails promptly. The move went very smoothly and we are happy to have found a new home through Fox & Sons.
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Amazing ...
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5 Star Review
Issy
All
By : 'Marina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN3
22 Sept 2023
People found this helpful0
We are so grateful to Fox & Sons for finding us a beautiful apartment at a great price. A special mention to Issy who made the whole process easy and stress free. Issy was kind, attentive and supportive throughout and made sure that the apartment was the right fit for us. She told us she... Read Full Review
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Marina said about Fox & Sons
Services : Letting( As a Tenant )Date: 22nd Sep 2023
We are so grateful to Fox & Sons for finding us a beautiful apartment at a great price. A special mention to Issy who made the whole process easy and stress free. Issy was kind, attentive and supportive throughout and made sure that the apartment was the right fit for us. She told us she was determined to continue searching until the perfect apartment was found. We really felt that she went the extra mile to make sure that all was in order and even expedited the process so that we didn't have to rent another accommodation in-between! I cannot recommend this agency enough!!!
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Avoid if you want to be an ...
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1 Star Review
By : 'Grace'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : BN1
10 Mar 2023
People found this helpful5
AVOID LIKE THE PLAGUE IF YOU WANT TO BE AN ETHICAL LANDLORD (or to be a happy tenant when you move out). I had heard the lettings reputation of Fox & Sons had long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property ... Read Full Review
Comments (0)AVOID LIKE THE PLAGUE IF YOU WANT TO BE AN ETHICAL LANDLORD (or to be a happy tenant when you move out).
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Grace said about Fox & Sons
Services : Letting( As a Tenant )Date: 10th Mar 2023
AVOID LIKE THE PLAGUE IF YOU WANT TO BE AN ETHICAL LANDLORD (or to be a happy tenant when you move out).
I had heard the lettings reputation of Fox & Sons had long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property agent for many years.
- At move in I was warned by the previous tenant that she had been ripped off. So much so that she gave me a copy of her check out report, in the hopes I could use to prevent the same thing. An example of something she was charged for - the washing machine tray not closing properly.
- I had a number of maintenance issues throughout the tenancy & these were always well managed, apart from those I said not to worry about - a cracked window and a dodgy light switch. I was very happy with the management until I was leaving.
- The problem has come at check out - it's been over 40 days and still no deposit. Now I have heard they are disputing ridiculous amounts in a way I feel is unreasonable and unethical.
- Thankfully I took high res photographs at check out because I had friends who said they to dispute a lot at TDS, because of their lettings reputation & because of the previous tenant's experiences. The flat was cleaned to a professional standard and very minimal wear & tear. Obviously as someone worked in property I have a very good idea of landlord & tenancy law, and what is reasonable. I would warn all current tenants to get a copy of the previous tenant's report and take high res photos on check in & departure. (You can also check the EXIF data of the pics taken to check in, because the check out photos are to a different standard of the ones you will receive on check in. Something could look streakier or unclean simply because of the aperture & ISO. )
- F&S use an insurance deposit scheme rather than custodial scheme for deposits - this is a yellow flag as they hold the deposit and it is v difficult to get the deposit if the agent doesn't initiate the return or doesn't inform the landlord timely. In my case it's been over 6 weeks and the dispute process has not yet fully kicked off. Thankfully I can afford to dispute if I need to, but many tenants may not be able to & would be forced to accept the amount without dispute - because they needed the money.
- I left the flat in extremely good condition, professionally cleaned with no wear and tear. Because I know what unethical practices can be like sadly, I even use a hi-polymer eraser on any skirting boards or doors - that is how careful I would be and how you know this is not exaggeration.
- The agent has informed me they don't look at the previous check out report or check in which is ridiculous. I have evidence of check in photos & check out photos I took myself, cleaning receipts, even photos of cleaning underway! I am grateful I listened to the advice of previous tenants & protected myself.
Examples include
- Claiming that a hob ignition switch is missing when it is missing in my check in photos and on the previous tenant's photos.
- Claiming that damage or marks have occurred that are present on check in photos
- Claiming there was a blind missing (they looked for 3 blinds in a room with 2 windows!)
- A light switch that stopped working and was reported
- Claiming that cleaning hasn't been done on the inside of the washing machine because stained rubber from wear & tear. (Thankfully for the warnings I literally took a video of the cleaning of it! But who else in their right mind would do that and be able to dispute it?!)
If you can afford to lose your deposit when you leave then go for it. But if you're a landlord please work with a company that doesn't try to rip off people (willfully or through incompetence I'm not sure) & if you're a tenant save yourself the pain and go with somewhere that's fair & ethical. If this is how a tenant with a high standard & no damage is treated, I can't imagine what they'd do if you actually accidentally did some damage and how fair they would be about that.
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Alex was extremely ...
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5 Star Review
Alex
By : 'Amin'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : BN1
30 Aug 2022
People found this helpful0
Alex was extremely professional and very helpful throughout the tenancy process. The whole team were very accessible and always reply to my email and answer my... Read Full Review
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Amin said about Fox & Sons
Services : Letting( As a Tenant )Date: 30th Aug 2022
Alex was extremely professional and very helpful throughout the tenancy process. The whole team were very accessible and always reply to my email and answer my queries.
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Terrible company ! Take ya ...
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1 Star Review
By : 'Patrick'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN1
4 Aug 2022
People found this helpful2
Terrible company ! Take ya money quickly enough, never dealt with Maintainence, took us a year just to get landlords number to get something done, the flat we moved into was disgusting! Now I’m waiting for my deposit and are being passed pillar to post. First I was told 5-7 days ,... Read Full Review
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Patrick Marks said about Fox & Sons
Services : Letting( As a Tenant )Date: 4th Aug 2022
Terrible company ! Take ya money quickly enough, never dealt with Maintainence, took us a year just to get landlords number to get something done, the flat we moved into was disgusting! Now I’m waiting for my deposit and are being passed pillar to post. First I was told 5-7 days , I’m currently on day 9 and are being told by their finance company it’ll be next week. Literally so rude and throw each other under the bus.
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I had a great experience ...
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5 Star Review
By : 'Nicholas'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : BN3
20 Dec 2021
People found this helpful0
I had a great experience moving into my new flat in hove...thanks to very young, friendly and professional staff at this branch. I would highly recommend to... Read Full Review
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Nicholas Simonon said about Fox & Sons
Services : Letting( As a Tenant )Date: 20th Dec 2021
I had a great experience moving into my new flat in hove...thanks to very young, friendly and professional staff at this branch. I would highly recommend to others.
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Illegal ...
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1 Star Review
By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN3
9 Aug 2021
People found this helpful1
Fox and Sons entered my friends property on Landsdowne Place without permission, after being told that she would want me to meet them there and refusing entry otherwise. Fox and Sons are well aware that this is trespassing, which is a criminal act. Tenants have a right to ‘quiet... Read Full Review
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Matt Henry said about Fox & Sons
Services : Letting( As a Tenant )Date: 9th Aug 2021
Fox and Sons entered my friends property on Landsdowne Place without permission, after being told that she would want me to meet them there and refusing entry otherwise. Fox and Sons are well aware that this is trespassing, which is a criminal act. Tenants have a right to ‘quiet enjoyment’. They chose to ignore the law and entered anyway. Think twice before you rent from these awful people.
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Hi just wanted to say a big ...
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5 Star Review
Alex
By : 'Giuseppe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN3
8 Mar 2021
People found this helpful0
Hi just wanted to say a big thank you on helping myself and my girlfriend on our search for a flat recently.Very efficient and professional job particularly from the lovely Alex Murdoch! Keep up the good job... Read Full Review
Comments (0)Hi just wanted to say a big thank you on helping myself and my girlfriend on our search for a flat recently.Very efficient and professional job particularly from the lovely Alex Murdoch!
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Giuseppe said about Fox & Sons
Services : Letting( As a Tenant )Date: 8th Mar 2021
Hi just wanted to say a big thank you on helping myself and my girlfriend on our search for a flat recently.Very efficient and professional job particularly from the lovely Alex Murdoch!
Keep up the good job guys!
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Do not use Fox and Sons to ...
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1 Star Review
All
By : 'Naomi'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : BN1
4 Mar 2020
People found this helpful1
Do not use Fox and Sons to manage your property. Their service is appalling and my property was ruined because of their negligence. The staff were always changing and I had about 5 different people "managjng" my property when clearly i was the only one who was! They are very... Read Full Review
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Naomi Li said about Fox & Sons
Services : Letting( As a Owner )Date: 4th Mar 2020
Do not use Fox and Sons to manage your property. Their service is appalling and my property was ruined because of their negligence. The staff were always changing and I had about 5 different people "managjng" my property when clearly i was the only one who was! They are very disorganised and give unrealistic fees for things they dont even do in the first place.
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Avoid at all ...
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1 Star Review
Dominic
By : 'Lee'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BN1
4 Aug 2019
People found this helpful6
Appalling service provided - we were awarded compensation by The Property Ombudsman due to the terrible work by Fox & Sons. Do not entrust your property sale to them. Absolutely avoid at all... Read Full Review
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Lee Rodwell said about Fox & Sons
Services : Sales( As a Vendor )Date: 3rd Aug 2019
Appalling service provided - we were awarded compensation by The Property Ombudsman due to the terrible work by Fox & Sons. Do not entrust your property sale to them. Absolutely avoid at all costs.
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By : Amanda Booth
8 Oct 2019I'm currently awaiting an outcome from the property ombudsman following my appalling experience with Fox & Sons Brighton. Can you advise the approximate timescale involved?...
The worst Agency I have ...
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1 Star Review
By : 'aly'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : BN3
27 Jul 2019
People found this helpful4
The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and that they only advertise ... Read Full Review
Comments (0)The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and that they only advertise it!
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aly el madany said about Fox & Sons
Services : Letting( As a Tenant )Date: 26th Jul 2019
The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and that they only advertise it!
They never told me about the matter and I am left without my deposit with them stating that they can't help in any way!
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APPALLING CUSTOMER ...
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1 Star Review
By : 'Amanda'
Services : Letting( As a Owner )
Rent PCM : £875
Would you recommend ? : No
Postcode : BN1
23 Jul 2019
People found this helpful2
I have used this agency as a landlord for the last year not necessarily through choice but the property was inherited from my father. Despite a sitting tenant and therefore their only responsibility is collecting a monthly rental from the tenant, they are so totally disorganised, that even a simple ... Read Full Review
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Amanda Booth said about Fox & Sons
Services : Letting( As a Owner )Date: 22nd Jul 2019
I have used this agency as a landlord for the last year not necessarily through choice but the property was inherited from my father. Despite a sitting tenant and therefore their only responsibility is collecting a monthly rental from the tenant, they are so totally disorganised, that even a simple task appears impossible to be efficiently handled. The staff members are currently changing and new members of staff are not updated. I have requested three times to change an account for monthly rental payments, and Fox & Sons have still not actioned my request. Every time I contact them, I'm advised that they don't deal with this and I have to contact a different person/department, however, they are unable to provide a relevant contact or phone no. I would really like to know exactly what my fee of 8.4% pays for. I will now be looking to transfer to a far more reliable agency.
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Poor ...
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1 Star Review
By : 'G'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BN1
14 Jun 2019
People found this helpful2
Unessecary phone calls without having any product or service to offer. They need to find market information themselves and not bother customers in trying to obtain... Read Full Review
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G said about Fox & Sons
Services : Sales( As a Buyer )Date: 13th Jun 2019
Unessecary phone calls without having any product or service to offer. They need to find market information themselves and not bother customers in trying to obtain it.
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Pressure Pressure ...
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1 Star Review
William
By : 'monkeynuts'
Services : Letting( As a Tenant )
Sold price : £260000
Would you recommend ? : No
Postcode : BH12
13 Mar 2019
People found this helpful3
If you're reading this, PLEASE stop calling me. I have an offer accepted on another property and I don't appreciate your calls at the crack of dawn. I know you have commission to make, but make it someone... Read Full Review
Comments on Agent Fees
In selling my place, exorbitant - which is why I went with another agent.
Comments (0)If you're reading this, PLEASE stop calling me. I have an offer accepted on another property and I don't appreciate your calls at the crack of dawn.
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monkeynuts said about Fox & Sons
Services : Letting( As a Tenant )Date: 13th Mar 2019
If you're reading this, PLEASE stop calling me. I have an offer accepted on another property and I don't appreciate your calls at the crack of dawn.
I know you have commission to make, but make it someone else.
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Dreadful, unprofessional, ...
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1 Star Review
By : 'Frustrated'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BN
23 Jan 2019
People found this helpful1
Our chain has been going for nearly four months and is on the verge of collapsing because of this office's incompetence and unprofessionalism. They don't return any phone calls, they don't chase and there is no sense of urgency. They are the worst estate agency I have ever... Read Full Review
Comments (0)Our chain has been going for nearly four months and is on the verge of collapsing because of this office's incompetence and unprofessionalism.
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Frustrated said about Fox & Sons
Services : Sales( As a Vendor )Date: 23rd Jan 2019
Our chain has been going for nearly four months and is on the verge of collapsing because of this office's incompetence and unprofessionalism.
They don't return any phone calls, they don't chase and there is no sense of urgency.
They are the worst estate agency I have ever dealt with and would not recommend them.
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awful ...
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1 Star Review
By : 'Siz'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN3
24 Jul 2018
People found this helpful8
the staff are the dreadful, they dont know what they are doing and lie the whole time, the worst estate agents I have ever dealt with - simply awful. PLEASE... Read Full Review
Comments on Agent Fees
fees okay but service awful
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Siz said about Fox & Sons
Services : Sales( As a Vendor )Date: 23rd Jul 2018
the staff are the dreadful, they dont know what they are doing and lie the whole time, the worst estate agents I have ever dealt with - simply awful. PLEASE AVOID
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Excellent customer ...
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5 Star Review
Sarah
By : 'Sara'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN41
5 Apr 2018
People found this helpful0
I was absolutely thrilled with the service I received from Sarah during my rental of a property through a Fox and Sons - she was always polite and helpful. However, the biggest hurdle I find is when leaving a property - I have know agencies to still not have given deposits back nearly 8 months... Read Full Review
Comments on Agent Fees
Fees are the same as most places.
Comments (0)I was absolutely thrilled with the service I received from Sarah during my rental of a property through a Fox and Sons - she was always polite and helpful. However, the biggest hurdle I find is when leaving a property - I have know agencies to still not have given deposits back nearly 8 months after leaving the property - with plenty of 'haggling' from landlords to retain as much money as possible!! Mercedes was a superstar. Quick to respond to my email enquiries and on the ball, contacting the landlord quickly to enable us to come to a good solution for the return of most of my deposit money. Mercedes was professional and completely understood the need for this money to be released as soon as possible - as it is needed to be able to rent another property for a short period.
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Sara said about Fox & Sons
Services : Letting( As a Tenant )Date: 4th Apr 2018
I was absolutely thrilled with the service I received from Sarah during my rental of a property through a Fox and Sons - she was always polite and helpful. However, the biggest hurdle I find is when leaving a property - I have know agencies to still not have given deposits back nearly 8 months after leaving the property - with plenty of 'haggling' from landlords to retain as much money as possible!! Mercedes was a superstar. Quick to respond to my email enquiries and on the ball, contacting the landlord quickly to enable us to come to a good solution for the return of most of my deposit money. Mercedes was professional and completely understood the need for this money to be released as soon as possible - as it is needed to be able to rent another property for a short period.
Within 3 working days (we had Easter weekend in the middle) Mercedes has got everything agreed and the deposit is on its way back to my account. This is the quickest and most professional I have known a company to be when handling the checkout of tenants - most don't seem to give a damn about money being left in the TDS - but Fox and Sons are number one as far as I'm concerned and would happily rent through them again! Thank you Mercedes for ending my contact with you in such a positive and professional manner! It was a pleasure!
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Staff are not very smart and ...
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1 Star Review
All
By : 'PJ'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BN3
22 Feb 2018
People found this helpful5
Staff are not very smart and very untrustworthy - they don't seem to know what they are doing, there are much better options in Brighton for buying and... Read Full Review
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PJ said about Fox & Sons
Services : Sales( As a Buyer )Date: 22nd Feb 2018
Staff are not very smart and very untrustworthy - they don't seem to know what they are doing, there are much better options in Brighton for buying and selling
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Was told we would receive our ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN1
20 Feb 2018
People found this helpful6
Was told we would receive our deposit back after 10workings days. After this did not happen I phoned them, they said they would look into it and call me back. They didn't call me back. I phoned again and further explained my situation. My deposit amount I should have had back was £795. I now... Read Full Review
Comments on Agent Fees
Agency fees were ridiculous. Plus they lied to our landlords about who we were just to get us to move into the property
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James said about Fox & Sons
Services : Letting( As a Tenant )Date: 20th Feb 2018
Was told we would receive our deposit back after 10workings days. After this did not happen I phoned them, they said they would look into it and call me back. They didn't call me back. I phoned again and further explained my situation. My deposit amount I should have had back was £795. I now have no money left to buy any food! All I was told was that they had made a mistak about the amount and it's now been corrected. Was told Tuesday at the latest. Went to bed with nothing to eat and 2 cups of hot water that day. Still no deposit!!! I feel unwell, dizzy and have had to beg family to borrow money to get food because of their MISTAKE. And all they can say is sorry. Well sorry does not put food in the fridge. A complete joke of a business. Just look at all the other reviews. Rude staff, can hear people laughing and messing about in the background, they seem incapable of keeping any promises they make to you and consistently lie! Anyone who is looking to rent in Brighton. Please save yourself the headache and stress and find a better agency. I would rate less than 1 star but I'm unable to. Thank you FOX and SONS. You have put me in a most uncomfortable state of stress, depression and hunger because you cannot handle the most basic attention of care to the work or service you are supposed to offer. I will be taking this further.
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What an absolute disgrace, ...
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1 Star Review
Jack
By : 'DL1983'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN3
15 Nov 2017
People found this helpful4
What an absolute disgrace, lacking in common sense, urgency, brains, morals, decency and customer service. Currently many thousands of pounds down due to outright lies. Do yourself an emormous favour and avoid at all... Read Full Review
Comments (0)What an absolute disgrace, lacking in common sense, urgency, brains, morals, decency and customer service. Currently many thousands of pounds down due to outright lies.
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DL1983 said about Fox & Sons
Services : Letting( As a Tenant )Date: 15th Nov 2017
What an absolute disgrace, lacking in common sense, urgency, brains, morals, decency and customer service. Currently many thousands of pounds down due to outright lies.
Do yourself an emormous favour and avoid at all costs
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