The WORST experience I've had with Estate Agents. Please AVOID if considering selling. I had the mis-fortune of selling a property with Austin and Wyatt and the communication was horrendous. It was so bad, the buyer felt the need to contact us directly. At this point we discovered a number of lies had been told to the buyer, including our representative telling the buyer insulting information about us, including the reason the sale was taking so long was due to our poor communication (simply not true). They even gave the buyer a date for eviction of the current tenant which had not been discussed, and was completely fabricated. We were not even informed the tenant had to be evicted as a previous discussion and text message showed we wanted to sell with the tenant in situ. From this point we requested all correspondents to be written in an email for evidence, to which this has been interpreted as they simply had no input at all throughout the sale. To the point where on the day of completion, (which had all been entirely arranged by ourselves and the buyer), when our solicitor tried to contact them on the day, he was unable to get any response. If we had waited for any response from staff at Austin and Wyatt, the sale would not have completed on the day and could have fell through. If you do have the misfortune of using their services, I would recommend having everything documented in writing, as they prefer to only have phone conversations, then completely deny these conversations, and in fact, become very aggressive and rude over the phone if challenged. Also, be aware that once they have found a buyer, this is where their responsibility ends as per their contract, so be prepared to do all the work yourself during the process of the sale. For the price they charge I would recommend saving yourself a lot of the extra work and stress and use another Estate Agent. It's not often I feel compelled to write reviews, but please AVOID them if you would like a professional sales experience of your property.