Really poor service. Initially the property was marketed by the Wilmslow branch, and was first sold STC just prior to lockdown 1. We heard very little from the agents apart from a reassurance that our purchasers were still keen to go ahead with the purchase. Several months on, and only as a result of phoning our buyers' solicitor, we found out that our buyer had put a hold on the purchase. Had we known we may have asked the agent to put the property back on the market. Eventually the sale fell through, and (to be fair) the agent quickly found another potential purchaser, but after the first viewing we then started a dialogue with this purchaser as communication with the agent became extremely problematic. It became even worse when the Wilmslow branch closed and business was transferred to the Alderley Edge branch. We were assured that it would be a seamless transition, but communication was appalling. For instance, they only informed us that the sale had been completed and we needed to make arrangements for the keys to be dropped off, several days after completion had taken place and several days after we had dropped the keys off, having found out through our solicitors when completion was due. The only thing that the agent did speedily was to send the invoice for their services. While the invoice was for the original amount quoted, we contested it because we felt that the service had been so poor. They did offer us £100 off as a goodwill gesture, but this we felt was a derisory amount, given the level of work we had to put in ourselves to advance our sale.