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Worthing, BN11
3.2/5, 11 Reviews
60% Recommended
100% sales valuation accuracy
80% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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1 Star Review
Maria
By : 'H.'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : BN12
26 Apr 2018
People found this helpful3
A complete cockup of the full management of my flat. They sent me an invoice of an electrical company to be paid direct by me as agreed which I did. They deducted it from my rent as well as the estimate (twice) which they paid to the company. I had to arrange direct with SJM to be reimbursed and the estimate should not have been paid. It has been repaid by SJM to K&C which cannot trace the refund and keeps me waiting for my money. And initially no response to my emails. I am still waiting for my money and the acknowledgement of my cancellation of full management following the utter incompetence of J&C. Never had any problems with Jacobs Steel before the take over.
Comments on Agent Fees
Not justified considering the inexistant service and the problem is still unsolved.
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By : Daniel Stephens
31 Aug 2018King and chasemore are a joke and hide charges. The service is poor coming from remnants and landlords experience. The offices are manned by juniors and adds to the extremely poor if not non-existent service.
By : paula colbun
2 Jul 2019I totally agree with all aspects of the above review. They are very quick to take monies from landlords, and very slow to refund it. They often invoice twice for the same thing, and hold on to monies that they have no right to do. I would not recommend them either.
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Monika Sochacka
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £300,000 |
| Lettings | 80% | 99% | £920 | £1,200 |
Address
King & Chasemore
15 Chapel Road, Worthing, West Sussex
BN11 1EG
01903 641613
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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King & Chasemore Branches (View All 32)
Terrible ...
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1 Star Review
By : 'Mj'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £300000
Would you recommend ? : No
Postcode : BN16
24 Mar 2025
People found this helpful
I am very disappointed with this Agents. They cancelled my viewing last week without any good reason and rearranged it to this week assuring me that I am the first viewer and not to worry about anything. They just rang me to cancel again because they had a viewing the property and the offer has... Read Full Review
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Mj said about King & Chasemore
Services : Sales( Prospective Vendor/Buyer )Date: 24th Mar 2025
I am very disappointed with this Agents. They cancelled my viewing last week without any good reason and rearranged it to this week assuring me that I am the first viewer and not to worry about anything. They just rang me to cancel again because they had a viewing the property and the offer has been accepted. They denied any reassurances they gave me despite me having a witness their statements. They made me miss on purchasing a property I was really really interested in.
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Lauren Whitehead looked after ...
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5 Star Review
Lauren
By : 'Pip'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN17
19 Nov 2021
People found this helpful0
Lauren Whitehead looked after us from the start. Extremely professional friendly and efficient. Highly recommend her …thank you Lauren. Would like to mention Ashling and Rebecca also very friendly and efficient. Lauren was our first port of call and lead the way. The whole process was ... Read Full Review
Comments (0)Lauren Whitehead looked after us from the start. Extremely professional friendly and efficient. Highly recommend her …thank you Lauren.
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Pip Winzer said about King & Chasemore
Services : Letting( As a Owner )Date: 19th Nov 2021
Lauren Whitehead looked after us from the start. Extremely professional friendly and efficient. Highly recommend her …thank you Lauren.
Would like to mention Ashling and Rebecca also very friendly and efficient.
Lauren was our first port of call and lead the way.
The whole process was pain free. Will definitely be using these guys for our next project. Thanks again :) Pip and Mark Winzer
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Very helpful, always smiling ...
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5 Star Review
Rebecca
Maria
By : 'Monika'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : BN11
18 Feb 2021
People found this helpful0
Very helpful, always smiling and quick responding for my requests. I would recommend to everyone ! Rebecca explained to me everything and helped with all. Really good experience ! Maria helps with every problem that I had, big thank you for... Read Full Review
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Monika Sochacka said about King & Chasemore
Services : Letting( As a Tenant )Date: 18th Feb 2021
Very helpful, always smiling and quick responding for my requests. I would recommend to everyone ! Rebecca explained to me everything and helped with all. Really good experience ! Maria helps with every problem that I had, big thank you for you!
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Fantastic Service from Mel, ...
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5 Star Review
Mel
Rebecca
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £990
Would you recommend ? : Yes
Postcode : BN13
11 Aug 2020
People found this helpful0
Fantastic Service Mel, Rebecca & Jessica have provided us fantastic service for over 5 years. They assist closing the deal and always go the extra mile to ensure our tenants settle in quickly and... Read Full Review
Comments (0)Fantastic Service
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John O\'Dor said about King & Chasemore
Services : Letting( As a Owner )Date: 10th Aug 2020
Fantastic Service
Mel, Rebecca & Jessica have provided us fantastic service for over 5 years. They assist closing the deal and always go the extra mile to ensure our tenants settle in quickly and smoothly
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Awful ...
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1 Star Review
Nick
By : 'Graham'
Services : Sales( As a Buyer )
Sold price : £185000
Would you recommend ? : No
Postcode : BN11
6 Jun 2019
People found this helpful5
We have trying to buy a property from King and chasemore for over a month. Since the beginning the service and quality received from them has been awful. Despite being allocated a sales person for the after offer side of the sale, they have been uncontactable. This is not good, as for the first... Read Full Review
Comments on Agent Fees
No idea as I\'m buying not selling
Comments (0)We have trying to buy a property from King and chasemore for over a month. Since the beginning the service and quality received from them has been awful. Despite being allocated a sales person for the after offer side of the sale, they have been uncontactable. This is not good, as for the first month they were sending all the paperwork to the wrong solicitors, on both sides of the sale. Amazingly it took phone calls from us for them to realise their mistake. This has set the sale back by 4 weeks to start.
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Graham Ross said about King & Chasemore
Services : Sales( As a Buyer )Date: 5th Jun 2019
We have trying to buy a property from King and chasemore for over a month. Since the beginning the service and quality received from them has been awful. Despite being allocated a sales person for the after offer side of the sale, they have been uncontactable. This is not good, as for the first month they were sending all the paperwork to the wrong solicitors, on both sides of the sale. Amazingly it took phone calls from us for them to realise their mistake. This has set the sale back by 4 weeks to start.
When trying to complain and speak to someone about it I was told I would get an answer the same day and that was 3 weeks ago now with still no call.
They are a hopeless company and when the time comes to sell up and move I will not be using king and chasemore and I would never recommend them to anyone as reliable to use.
If anyone from King and chasemore actually reads this I want someone to contact me ASAP.
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I would not touch them with a ...
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1 Star Review
By : 'Kamar'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BN13
19 Apr 2019
People found this helpful2
From start to finish, pure disappointment and frustration. - 4 days to get the house online. I asked for Thursday, the house was released Friday after 4pm - Pictures were very amateur and didn't bring the best of my house. I am an amateur photographer and could have done a better job.... Read Full Review
Comments (0)From start to finish, pure disappointment and frustration.
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Kamar said about King & Chasemore
Services : Letting( As a Owner )Date: 18th Apr 2019
From start to finish, pure disappointment and frustration.
- 4 days to get the house online. I asked for Thursday, the house was released Friday after 4pm
- Pictures were very amateur and didn't bring the best of my house. I am an amateur photographer and could have done a better job. During their valuation, I was told they would bring a photographer and showed me some glossy leaflet. The reality was different !
- I asked for some pictures to be replaced which they did - appointment was at 11am, got delayed by more than an hour.
- The description of the house was awful - language and spelling mistakes, with no commercial tone to it. My first language is not English and I could spot the errors. Total lack of diligence.
- No room dimensions included, not even in the floor plan. God knows how people can judge space with that.
- I sent the updated description and provided all the dimensions so the websites could be updated. That took another few days to get amended, dropping altogether the whole section on the room dimensions I had issued. Up to this point I still didn't see the handouts.
- After a month and no viewing arranged, the branch manager offered to provide professional pictures and an updated floor plans, this time with dimensions. His excuse for not having much interest was the market being slow. I very much doubted it was the case. I reminded him I hadn't received a copy of the house handouts...
- A week later, a viewing was organised which resulted in an offer. Declined as too low.
- A house with a similar layout but with only 1 off road parking space + car port ( I have two and carport) and no front garden came on the market and got sold within 10 days and after the first viewing. Two more in the same development also had offers on them.
So I very much doubt there was an issue with the market, but more with their lack of ability to go and look for potential buyers and I don't think they reach far enough as they don't have much media coverage to spread their reach further out.
I decided to take my house off the market before the end of the contract and still never saw sight of those handouts !
Don't waste your time with them. I have now to postpone my plans to move after Easter to perhaps the summer once I put my house back on the market ... And with another agent !
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Absolutely ...
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1 Star Review
Maria
By : 'H.'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BN12
26 Apr 2018
People found this helpful3
A complete cockup of the full management of my flat. They sent me an invoice of an electrical company to be paid direct by me as agreed which I did. They deducted it from my rent as well as the estimate (twice) which they paid to the company. I had to arrange direct with SJM to be reimbursed and... Read Full Review
Comments on Agent Fees
Not justified considering the inexistant service and the problem is still unsolved.
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H. Davies said about King & Chasemore
Services : Letting( As a Owner )Date: 25th Apr 2018
A complete cockup of the full management of my flat. They sent me an invoice of an electrical company to be paid direct by me as agreed which I did. They deducted it from my rent as well as the estimate (twice) which they paid to the company. I had to arrange direct with SJM to be reimbursed and the estimate should not have been paid. It has been repaid by SJM to K&C which cannot trace the refund and keeps me waiting for my money. And initially no response to my emails. I am still waiting for my money and the acknowledgement of my cancellation of full management following the utter incompetence of J&C. Never had any problems with Jacobs Steel before the take over.
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By : Daniel Stephens
31 Aug 2018King and chasemore are a joke and hide charges. The service is poor coming from remnants and landlords experience. The offices are manned by juniors and adds to the extremely poor if not non-existent ...
We recently completed on a ...
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5 Star Review
Megan
By : 'Verity'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH6
12 Jul 2017
People found this helpful0
We recently completed on a very difficult sale and purchase with King and Chasemore Horley branch. Megan has been absolutley amazing throughout the process which has taken in total a year. She went above and beyond on several occasions and more importantly was always on the other end of the phone... Read Full Review
Comments (0)We recently completed on a very difficult sale and purchase with King and Chasemore Horley branch.
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Verity said about King & Chasemore
Services : Sales( As a Buyer )Date: 11th Jul 2017
We recently completed on a very difficult sale and purchase with King and Chasemore Horley branch.
Megan has been absolutley amazing throughout the process which has taken in total a year.
She went above and beyond on several occasions and more importantly was always on the other end of the phone for emotional support when things got really tough.
Even when she relocated to the Worthing branch she still was involved and made me feel like I could contact her at any point for help and advice. I truly believe that without her the chain would have broken down and we would not be in our lovely new home. We will always be grateful.
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I can't thank Sammy at King ...
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5 Star Review
Sammy
By : 'Danielle'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN15
22 Apr 2017
People found this helpful0
I can't thank Sammy at King & Chasemore Worthing enough for everything she did for us. From the moment we put an offer in on our property to the day we completed she was an absolute star. Sammy was easy to contact, kept us updated non stop and was so lovely & approachable throughout our... Read Full Review
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Danielle said about King & Chasemore
Services : Sales( As a Buyer )Date: 21st Apr 2017
I can't thank Sammy at King & Chasemore Worthing enough for everything she did for us. From the moment we put an offer in on our property to the day we completed she was an absolute star. Sammy was easy to contact, kept us updated non stop and was so lovely & approachable throughout our whole journey. Being a first time buyer there was a lot of things we didn't understand with buying a house but Sammy always explained anything we were unsure about and made our experience less stressful and more enjoyable. Because of our fantastic experience with this agent we would definitely use them in the future to sell our property and would recommend them to anyone. Thank you for all of your hard work and help.
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recently completed on my ...
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5 Star Review
By : 'Seller'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN11
5 Dec 2016
People found this helpful0
recently completed on my property sale with King and Chasemore Worthing which has been going on for several months now and was kept updated through out the whole process by Mark and Sammi. Always friendly, genuine advice and really listened to me and what I wanted. Fantastic team I would highly... Read Full Review
Comments on Agent Fees
Reasonable
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Seller said about King & Chasemore
Services : Sales( As a Vendor )Date: 5th Dec 2016
recently completed on my property sale with King and Chasemore Worthing which has been going on for several months now and was kept updated through out the whole process by Mark and Sammi. Always friendly, genuine advice and really listened to me and what I wanted. Fantastic team I would highly recommend!
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I have a very big complaint ...
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1 Star Review
Maria
By : 'Angry'
Services : Letting( As a Owner )
Rent PCM : £920
Would you recommend ? : No
Postcode : BN11
3 Feb 2015
People found this helpful4
I have a very big complaint about your worthing lettings office I rented my house out on march 2014 for a year 6 month break clause I dealt with Jessica Through all the paper work, but then it was passed over to the accounts manager Maria Coysh For the first 6 months rent went through on time... Read Full Review
Comments on Agent Fees
£115.00 to do nothing is a lot when landlord chases rent themselves
Comments (0)I have a very big complaint about your worthing lettings office
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Angry customer said about King & Chasemore
Services : Letting( As a Owner )Date: 3rd Feb 2015
I have a very big complaint about your worthing lettings office
I rented my house out on march 2014 for a year 6 month break clause
I dealt with Jessica Through all the paper work, but then it was passed over to the accounts manager Maria Coysh
For the first 6 months rent went through on time always 6 days after the 7th of every month..
In August 2014 the rent was late I spoke to Maria and when she had spoken to the tenants and got back to me, they had said they cancelled their standing order because they had just got married, and then paid his August rent by card over the phone..
These phone calls from me carried on every month chasing up my late rent, when speaking to Maria several times she then decided in December 2014 to send them a standing order letter asking them to set one up again..
I told her I was pregnant and I pay fully managed and I'm doing her job to constantly follow up my rent, and I can't believe this is not taken more seriously, they sign a contract to pay their rent like I sign a contract to pay my mortgage, you have no late fees in place and charge land lords £115.00 per month to be blasé..
Any time there was a problem with the boiler we sorted and paid for it to be fixed ASAP, so to charge me £115.00 per month for the terrible service since August is digusting..
I wanted to put my house on the market in November 2014 and Maria told me I had to wait until 7th of January to serve them notice.. I then looked at my contract and I could have serve them notice at any time, as I had a six month break clause in August..Once we have notice on January 7th, they refused to pay my rent and said just take it out the deposit they owed.. Text messages from myself and the tenant lasted 4 hours on Thursday 15th I threatened legal action which I was told by my solicitor I could do so as they had been in arrears with their rent for 6 months, they were also refusing to let any viewings from Micheal jones into the house.
After emails to Maria she said she was doing all she could but The tenant said in a text to me she hadn't even contacted him.
After him being worried about legal action asked Maria if he could move out that weekend the 17th and I could have all the £1380 deposit, I didn't really have much choice as to agree, as he hadn't paid January rent he had no intention on paying February future rent and I was also losing viewings on my house...
Maria promise the deposit would go in straight away being Tuesday 20th it took a further 12 days she said it was out of her hands but when I spoke to the accounts department they had told me they only receive instruction to release the money on Thursday 29th, When receiving then deposit it was £52 short, again I emailed Maria and she said it was taken out for rent, HOW IS THIS POSSIBLE??? That it could be for rent that tenants failed to pay.
Maria also said if there were damaged on my house I had more than enough money to fix any problems and as a kind will gesture £50 wasn't taken out for office paperwork also that the tenants were kind enough to give me the deposit..
FIRSLY they owed me £805 for January rent
Secondly they owed me £805 for February rent,
No notice was ever given and I had to go to the house and clear out all the stuff left in the cupboards,
So how Maria can say I had more than enough money does not cover it, this has been a shambles not dealt with properly and I want part refund back for fully managed which I never once had anyone from your office ever sort out problems at My property let alone rent arrears the tenant also had my number and always text me with problems. I don't know what kind of business your running, but my legal advice has told me to put this in writing as you have over charged me for a service I did not receive ,. I also want the £52 you have taken out of the deposit for rent. As they moved out on the 17th of march and no rent was ever collect. Think you also need to sort out your management in your accounts in Worthing lettings. This has given me nothing but stress having to borrow money to pay bills that's tenants we're suppose to pay.
Maria knew I was pregnant and did nothing to ease this
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