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High Wycombe, HP13
1.7/5, 30 Reviews
10% Recommended
67% letting valuation accuracy
60% letting fee satisfaction
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"Stephanie was professional..."
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5 Star Review
By : 'Ced'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : HP11
Oct 11, 2017
People found this helpful0
Stephanie was professional and polite throughout the selling process. When there were issues raised by others Stephanie was able to offer creative solutions. Stephanie used her negotiating skills to obtain a fair price for the house we were selling. For buying or selling houses in High Wycombe, I would always reccommend Chancellors.
Comments on Agent Fees
The agent has a shared interest in achieving optimum price and was able to negotiate but was clear about range.
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By : Loutro
Jan 26, 2018Hi Regarding your comment Ced, I was selling and buying through Chancellors. They arranged for my purchase to be gazumped at the eleventh hour. It cost me a huge amount of money. They did not act in my best interests and in fact actively worked against me. It has taken a long time for the truth to emerge because of their unprofessional behaviour but I am now able to take action against them.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 60.00% | £700 | £850 |
Address
Chancellors
2 Crendon Street, High Wycombe, Buckinghamshire
HP13 6LW
01494 445433, 01494 462057
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Theresa'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : HP11
Sep 28, 2022
People found this helpful0
When started to rent my property I had excellent service from the high wycombe branch but as soon as it was moved to thameside property management it was shocking. I have never dealt with such a bad company. No help at all for me as the landlord, although I'm paying them , getting contractors ... Read Full Review
Comments (2)
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Theresa Deal said about Chancellors
Services : Letting( Property Management )Date: 28th Sep 2022
When started to rent my property I had excellent service from the high wycombe branch but as soon as it was moved to thameside property management it was shocking. I have never dealt with such a bad company. No help at all for me as the landlord, although I'm paying them , getting contractors out for things that didn't need it as they never enquired properly with the tenant. Costing me money for call out charges ect on what the already knew. No communication between anyone at Chancellors getting contacted for the same things constantly. Would never recommend them or use them again HIGHLY AVOID
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By : Dave C
Oct 5, 2022Hi I’m having same issues - how did you get out of the contract ? Did you have to serve notice on the...
Excellent ...
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5 Star Review
Grace
By : 'Colette'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : HP2
Jul 12, 2022
People found this helpful0
Grace and the rest of the team at Chancellors are a pleasure to work with. Efficient, polite and friendly; they must communicate really well amongst themselves because everyone always knows what's going on even when my assigned contact is busy. I would highly recommend this agent, it's... Read Full Review
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Colette Macie said about Chancellors
Services : Letting( Property Management )Date: 12th Jul 2022
Grace and the rest of the team at Chancellors are a pleasure to work with. Efficient, polite and friendly; they must communicate really well amongst themselves because everyone always knows what's going on even when my assigned contact is busy. I would highly recommend this agent, it's one of the best I've found.
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Excellent service and ...
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5 Star Review
By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : HP27
Jun 26, 2022
People found this helpful0
Excellent service and professional and dealt with our house sale in a fast, effective and friendly manner, cannot thank them enough for their... Read Full Review
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Steve said about Chancellors
Services : Sales( As a Vendor )Date: 26th Jun 2022
Excellent service and professional and dealt with our house sale in a fast, effective and friendly manner, cannot thank them enough for their work!
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I looked at rental properties ...
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5 Star Review
Grace
By : 'SP'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP5
Jun 23, 2022
People found this helpful0
I looked at rental properties with Grace and found her to be really knowledgeable and personable as an agent. I also went on to buy my house through Chancellors and had a great experience all around. I would recommend to... Read Full Review
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SP said about Chancellors
Services : Letting( As a Tenant )Date: 23rd Jun 2022
I looked at rental properties with Grace and found her to be really knowledgeable and personable as an agent. I also went on to buy my house through Chancellors and had a great experience all around. I would recommend to others.
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The lettings staff at the ...
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5 Star Review
Grace
By : 'Brenda'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : RG12
Jun 22, 2022
People found this helpful0
The lettings staff at the High Wycombe branch are very efficient and are led by Grace Curry who is very professional in her work and a pleasure to deal... Read Full Review
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Brenda Tolfree said about Chancellors
Services : Letting( Property Management )Date: 22nd Jun 2022
The lettings staff at the High Wycombe branch are very efficient and are led by Grace Curry who is very professional in her work and a pleasure to deal with.
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Worst estate ...
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1 Star Review
By : 'Hollie'
Services : Land & New Homes
Would you recommend ? : No
Postcode : HP11
Aug 31, 2021
People found this helpful1
Terrible experience buying a property. They gave false information, as well as the wrong information and also told plain lies! - all of which could have landed me with a serious problem with the property after the sale went through and affected the mortgage too. I had no choice but to pull out of... Read Full Review
Comments (0)Terrible experience buying a property. They gave false information, as well as the wrong information and also told plain lies! - all of which could have landed me with a serious problem with the property after the sale went through and affected the mortgage too. I had no choice but to pull out of the purchase, loosing a lot of money! I am not happy as you can imagine.
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Hollie kent said about Chancellors
Services : Land & New Homes( )Date: 31st Aug 2021
Terrible experience buying a property. They gave false information, as well as the wrong information and also told plain lies! - all of which could have landed me with a serious problem with the property after the sale went through and affected the mortgage too. I had no choice but to pull out of the purchase, loosing a lot of money! I am not happy as you can imagine.
The complaints process is a joke, this is how it went... Director asks colleague "is she right"... "nope" replies colleague - investigation concluded..... (director tells client) provide evidence as I have done my investigation and you have nothing on us. (Excuse me Chancellors, this is a two way street - where is your evidence?!)
You ask me for evidence by way of emails - after already asking and having all my emails before the investigation, so you knew what I had to begin with! also you know and i told you that all your agents insisted on having everything via phone rather than email and they probably do this for this exact reason. Also when I asked who can this be forwarded too, as I was still obviously unhappy with the complaint response, I was ignored until after the deadline of their regulators. Complete crooks!
In addition, they took forever to respond to my complaints and queries when I caught them out and their Sales and Lettings team don't communicate at all and they try to spin it like they are different companies to get out of any hot water so to speak.
Lastly, the lettings Director was the most condescending man I have ever spoken to in my life and he shouldn't be allowed to talk to people let alone clients.
You have made my first purchase a truly awful experience and I may not be able to get your regulator's involved as you have cleverly put a pin in that; nonetheless, I will write a bad review on every site and sing from the rooftops about my experience with the worst estate agents.
Do not use Chancellors in High Wycombe, you will regret it.
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The worst customer service ...
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1 Star Review
By : 'dan'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £280000
Would you recommend ? : No
Postcode : HP12
Jun 28, 2021
People found this helpful2
The worst customer service ever! Agreed to purchase a property from chancellors, mortgage in place, solicitors instructed in April 2021, told the agents had to complete before stamp duty holiday. My solicitor raised enquiries but the vendor could not be bothered to reply to these nor did their... Read Full Review
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dan said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 28th Jun 2021
The worst customer service ever! Agreed to purchase a property from chancellors, mortgage in place, solicitors instructed in April 2021, told the agents had to complete before stamp duty holiday. My solicitor raised enquiries but the vendor could not be bothered to reply to these nor did their solicitor chase them up for a whole month. 2nd week of June, I chased the agents up again explaining the importance of this matter to no avail. I explained to the agent that if we could not complete before the stamp duty deadline, I will ask for £3,500 to be knocked off the asking price. The agent got this information wrong and asked for £12,500 to be knocked off the asking price. This cost me the sale. Further the vendor stated she was stressed as she had not found alternative accommodation even though the property was on the market for over a year, due to which she refused to sell and withdrew from the transaction. 2 days later, the vendor re-advertised the house on the market without telling me. Called the agents who refused to answer my call and explain the mess. I am now almost £1000 out of pocket on legal fees yet no-one from chancellors has the decency to explain what's happened or least to say an apology for the mess caused.
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Avoid this fraud scheme. ...
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1 Star Review
By : 'Disgruntled'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HP12
May 24, 2021
People found this helpful3
Avoid this fraud scheme. Attempted to buy a property off Chancellors. They refused viewing to us, evem though we wanted to offer a higher price to the vendor and effectively have sold the property while their office was closed on Sunday. Must have been a very familiar buyer to their agent who... Read Full Review
Comments (0)Avoid this fraud scheme.
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Disgruntled said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 24th May 2021
Avoid this fraud scheme.
Attempted to buy a property off Chancellors.
They refused viewing to us, evem though we wanted to offer a higher price to the vendor and effectively have sold the property while their office was closed on Sunday. Must have been a very familiar buyer to their agent who was picked on a Chancellors’ day off and presented to an elderly vendor and the only one interested in the property.
If I didn’t know better I would have thought they have their own buyers waiting to cherry-pick low-priced properties.
Not to mention they were rude to both me and my wife when we initially enquired about that particular house. Teied to discourage us from participating in the transaction.
Went to competition where I was always treated with respect as a client.
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If I could give 0 stars I ...
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1 Star Review
By : 'Fairbrother'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HP13
Feb 22, 2021
People found this helpful1
If I could give 0 stars I would. Arranged a morning viewing and they booked the wrong time down as a afternoon appointment. When I queried it they said they were now unable to make the morning time so I could not view the property. I called back twice to arrange another day and they failed to... Read Full Review
Comments (0)If I could give 0 stars I would.
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Fairbrother said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 22nd Feb 2021
If I could give 0 stars I would.
Arranged a morning viewing and they booked the wrong time down as a afternoon appointment. When I queried it they said they were now unable to make the morning time so I could not view the property. I called back twice to arrange another day and they failed to contact me back with appointment so I have not been able to view a property that i may have bought. Anyone paying them to sell their property should be asking for a refund !!!
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Buyers ...
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1 Star Review
By : 'pilotpa28'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : HP
Dec 20, 2018
People found this helpful3
Branch staff are great but beware being sucked into the honey trap. Once the deal is done everything gets passed to Head Office in Bracknell where it takes on its honey-like characteristics The head office support is exactly that, outwardly sweet but thixotropic in the extreme. First time buyer... Read Full Review
Comments on Agent Fees
Buyer
Comments (0)Branch staff are great but beware being sucked into the honey trap. Once the deal is done everything gets passed to Head Office in Bracknell where it takes on its honey-like characteristics
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pilotpa28 said about Chancellors
Services : Sales( As a Buyer )Date: 20th Dec 2018
Branch staff are great but beware being sucked into the honey trap. Once the deal is done everything gets passed to Head Office in Bracknell where it takes on its honey-like characteristics
The head office support is exactly that, outwardly sweet but thixotropic in the extreme.
First time buyer with finance ready, deal done in August for an EMPTY property in HW area. Now end December and STILL no sign of exchange & completion - took until October for the vendors solicitor to issue the initial info pack. Thats how much chasing Chancellors HO does :-(
Promised weekly contact - mmmm, more like monthly, if you chase.
My advice - if you see a Chancellors board, no matter how wonderful the property might be - move right along, for the sake of your own sanity and blood pressure
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Useless ...
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1 Star Review
By : 'Chris'
Services : Other
Would you recommend ? : No
Postcode : HP14
May 15, 2018
People found this helpful4
Our buyers sold their house through Chancellors, and they were absolutely useless at organising their one property sale in a 4 property chain. As soon as they have sold the property all dealing are sent to a faceless central office, who couldn't care less about a single low value property... Read Full Review
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Chris said about Chancellors
Services : Other( )Date: 15th May 2018
Our buyers sold their house through Chancellors, and they were absolutely useless at organising their one property sale in a 4 property chain. As soon as they have sold the property all dealing are sent to a faceless central office, who couldn't care less about a single low value property sale. They effectively left our estate agents to chase on their behalf, however as they weren't acting for our buyers could only do so much. We also tried to purchase a property through this branch in 2014, we spent 7 months in a chain before it all collapsed because of a lack of progress!!! Avoid this estate agent at all costs.
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Unprofessional ...
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1 Star Review
By : 'Sam'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HP12
Mar 23, 2018
People found this helpful4
All we want to do is sell our house. Twice we have been let down by prospective viewings and lied to by being told that there is a viewing yet no one has been. We have a young family and have to tidy and leave our house for the pretend viewings and ask kindly that they let us know when we can... Read Full Review
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Sam said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 23rd Mar 2018
All we want to do is sell our house. Twice we have been let down by prospective viewings and lied to by being told that there is a viewing yet no one has been. We have a young family and have to tidy and leave our house for the pretend viewings and ask kindly that they let us know when we can return yet the staff are incapable of carrying out a simple request. Or even bothering to notify you that the person cancelled? Just shocking from a so called national estate agents. Would never recommend.
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By : Rose rumble
Aug 15, 2020This is a very bad agency trying to charge clients for services which they haven’t...
Stephanie was professional ...
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5 Star Review
By : 'Ced'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : HP11
Oct 11, 2017
People found this helpful0
Stephanie was professional and polite throughout the selling process. When there were issues raised by others Stephanie was able to offer creative solutions. Stephanie used her negotiating skills to obtain a fair price for the house we were selling. For buying or selling houses in High Wycombe, I... Read Full Review
Comments on Agent Fees
The agent has a shared interest in achieving optimum price and was able to negotiate but was clear about range.
Comments (1)Stephanie was professional and polite throughout the selling process. When there were issues raised by others Stephanie was able to offer creative solutions. Stephanie used her negotiating skills to obtain a fair price for the house we were selling.
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Ced from The Cotswolds said about Chancellors
Services : Sales( As a Vendor )Date: 11th Oct 2017
Stephanie was professional and polite throughout the selling process. When there were issues raised by others Stephanie was able to offer creative solutions. Stephanie used her negotiating skills to obtain a fair price for the house we were selling.
For buying or selling houses in High Wycombe, I would always reccommend Chancellors.
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By : Loutro
Jan 26, 2018Hi Regarding your comment Ced, I was selling and buying through Chancellors. They arranged for my purchase to be gazumped at the eleventh hour. It cost me a huge amount of money. They did not act in ...
I wish I had read these ...
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1 Star Review
By : 'Vanessa'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : HP12
Aug 15, 2017
People found this helpful0
I wish I had read these reviews before using Chancellors management services for lettings. I have found them absolutely appalling. The appointment suppliers to do repairs who can charge 4 times the price of some and they do no inspection of the work undertaken by supplier to ensure it is up to par ... Read Full Review
Comments on Agent Fees
Average
Comments (0)I wish I had read these reviews before using Chancellors management services for lettings. I have found them absolutely appalling. The appointment suppliers to do repairs who can charge 4 times the price of some and they do no inspection of the work undertaken by supplier to ensure it is up to par before paying the invoice. I was horrified to find I had been charged �440 for a blown window which looked at though it had never been touched. I then appointed a local supplier who charged me less than �100 for a job well done. When I complained to Chancellors they told me it was my problem as the contract was taken out in my name with the supplier.
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Vanessa White said about Chancellors
Services : Letting( As a Owner )Date: 15th Aug 2017
I wish I had read these reviews before using Chancellors management services for lettings. I have found them absolutely appalling. The appointment suppliers to do repairs who can charge 4 times the price of some and they do no inspection of the work undertaken by supplier to ensure it is up to par before paying the invoice. I was horrified to find I had been charged �440 for a blown window which looked at though it had never been touched. I then appointed a local supplier who charged me less than �100 for a job well done. When I complained to Chancellors they told me it was my problem as the contract was taken out in my name with the supplier.
They are poor communicators and fail to respond.
I made a formal complaint to Chancellors and they basically told me they didn't care and that they were happy for me to leave them and take my business else where.
Please do not use them, it is less stress to manage your property yourself.
I think their poor level of service should be promoted via social media to prevent others falling into their trap!
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As a landlord I would never ...
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1 Star Review
By : 'Noah'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : No
Postcode : HP12
Jul 21, 2017
People found this helpful1
As a landlord I would never recommend Chancellors of High Wycombe. They failed to manage my property. My previous tenant had made mofications to the property to which Chancellors failed to pick up despite carrying out checks. Seldom returned my calls leaving me very frustrated and... Read Full Review
Comments on Agent Fees
Not value for money. Inventory check given to third party bit worrying.
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Noah said about Chancellors
Services : Letting( As a Owner )Date: 21st Jul 2017
As a landlord I would never recommend Chancellors of High Wycombe. They failed to manage my property. My previous tenant had made mofications to the property to which Chancellors failed to pick up despite carrying out checks. Seldom returned my calls leaving me very frustrated and stressed.
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Frankly speaking, I wouldn't ...
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1 Star Review
By : 'Me'
Services : Other
Would you recommend ? : No
Postcode : HP13
Sep 23, 2014
People found this helpful6
Frankly speaking, I wouldn't recommend this agency. An unprofessional team, ridiculous! It was just simple thing to make an appointment to view the property and we couldn't get it. The agency team make excuses: First person: *I'll send an email soon with the details. Second person: *The system is ... Read Full Review
Comments (1)Frankly speaking, I wouldn't recommend this agency. An unprofessional team, ridiculous! It was just simple thing to make an appointment to view the property and we couldn't get it. The agency team make excuses:
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Me said about Chancellors
Services : Other( )Date: 23rd Sep 2014
Frankly speaking, I wouldn't recommend this agency. An unprofessional team, ridiculous! It was just simple thing to make an appointment to view the property and we couldn't get it. The agency team make excuses:
First person: *I'll send an email soon with the details.
Second person: *The system is down, can't check the date & time.
Third person: *No response yet from landlord about your time.
In conclusion, as per our telephone conversation the lady from the agency suddenly hung up on me.
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By : Chancellors HQ
Sep 29, 2014We are sorry to hear that we were unable to arrange an appointment to view a property. We appreciate the importance of enquiries such as yours and will make every effort to organise a viewing that...
I am not sure if it's that ...
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1 Star Review
By : 'LFP'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HP13
Aug 25, 2014
People found this helpful1
I am not sure if it's that messages aren't passed on or whether the staff just ignore them. I am very aware that the market is flooded with buyers at the moment but to not even have the courtesy to call someone back after several messages have been left is seriously unprofessional. Sending out... Read Full Review
What agent could do to change your mind?
Communication is so key to any sales no matter how large or small. If people are leaving messages for a call back, have the decency to actually pick up the phone and not leave them hanging.
Comments (0)I am not sure if it's that messages aren't passed on or whether the staff just ignore them. I am very aware that the market is flooded with buyers at the moment but to not even have the courtesy to call someone back after several messages have been left is seriously unprofessional.
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LFP said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 25th Aug 2014
I am not sure if it's that messages aren't passed on or whether the staff just ignore them. I am very aware that the market is flooded with buyers at the moment but to not even have the courtesy to call someone back after several messages have been left is seriously unprofessional.
Sending out available property bulletins to their registered buyers with properties that are currently under offer is also bad practice.
Unfortunately it appears that sellers really like this agent and so I will be forced to continue using them. I just really hope they don't screw up any sales if I do buy through them in the long run.
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I am currently having a ...
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1 Star Review
By : 'R.A.'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : No
Postcode : HP13
Jul 20, 2014
People found this helpful2
I am currently having a dispute with Chancellors regarding their fee they invoiced me. It came as a shock. These are the things that went wrong; 1. My previous contract with Chancellors left me with a credit that is denoted in my current 'Terms of Business' document. Chancellors completely... Read Full Review
What agent could do to change your mind?
They need to understand their own \'Terms of Business\' document well. They should be very clear in letting their customer know what they will be charged. If they failed to do so, they should honestly stand up and say that they made a mistake instead of inventing new stories to blame the customer.
Comments on Agent Fees
They drew a \'Terms of Business\' document without mentioning any fee apart from the \'credit\' note and now they are charging me 12% fee. I would never have accepted for a market leading fee like 12%. They charged a documentation fee when I repeatedly mentioned to them that I will take care of producing the tenancy agreement They just siphoned off the first month rent without dropping me a hint. A complete communication failure.
Comments (1)I am currently having a dispute with Chancellors regarding their fee they invoiced me.
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R.A. Cliff said about Chancellors
Services : Letting( As a Owner )Date: 20th Jul 2014
I am currently having a dispute with Chancellors regarding their fee they invoiced me.
It came as a shock. These are the things that went wrong;
1. My previous contract with Chancellors left me with a credit that is denoted in my current
'Terms of Business' document. Chancellors completely ignored this and they just tried to pocket it.
2. They drew a 'Terms of Business' document without mentioning any fee apart from the 'credit' note and now they
are charging me 12% fee. I would never have accepted for a market leading fee like 12%.
3. They charged a documentation fee when I repeatedly mentioned to them that I will take care of producing the tenancy agreement
4. They just siphoned off the first month rent without dropping me a hint. A complete communication failure.
5. I received an email from Chancellors asking me to sign and post back “Lettings Terms of Businessâ€Â, two days before the tenancy began,
when I already returned the document a month back. I wonder what it says about their record keeping.
6. Finally, they had a accounts software update and ended up paying around £300 to my Deposit Protection Scheme (DPS) instead of my own bank account.
I am still waiting for the money.
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By : Chancellors HQ
Jul 28, 2014We are sorry to hear you feel dissatisfied with aspects of the service you have received from Chancellors. You have submitted a complaint to our Directors concerning the terms of business you...
Took ages to arrange a view ...
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1 Star Review
By : 'simon'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HH17
May 28, 2014
People found this helpful2
Took ages to arrange a view after expressing interest even though we were cash buyers, finally we drove 30 miles only to be given the address of the wrong property. Called agent 3 times to get the vendor to open the door and no response. Finally they got back and said the property we were... Read Full Review
What agent could do to change your mind?
Cold have arranged a viewing as requested. Could have kept us informed of progress Could have given us teh right address could have returned call in a timely manner. These guys are completelty incompetent
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simon marley said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 28th May 2014
Took ages to arrange a view after expressing interest even though we were cash buyers, finally we drove 30 miles only to be given the address of the wrong property. Called agent 3 times to get the vendor to open the door and no response. Finally they got back and said the property we were actually interested in was already under offer even though they said they'd keep us updated. A complete bunch of amateurs, unprofessional and incompetent. I suggest you use any other agent if possible - it can't be worse.
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By : Chancellors HQ
Jun 2, 2014We are sorry to hear you feel unhappy with elements of the service you have received from our High Wycombe office. After speaking to the agent concerned she wishes to offer her apologies as she...
As a keen individual to move ...
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2 Star Review
Marion
By : 'Honesty'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HP13
May 25, 2014
People found this helpful2
As a keen individual to move up to High Wycombe, contacted Chancellors as they had properties matching my criteria. The agent assigned to me was very flaky, extremely intimidating, I could not hold of her and been ignored when I returned her calls about viewings. Found a property that I liked as it ... Read Full Review
Comments (0)As a keen individual to move up to High Wycombe, contacted Chancellors as they had properties matching my criteria. The agent assigned to me was very flaky, extremely intimidating, I could not hold of her and been ignored when I returned her calls about viewings. Found a property that I liked as it matched my requirements, but upon putting down an offer lower than advertised I was verbally mocked about it. I felt violated as a customer, laughed at, and most of all treated in the least professional way I ever imagined. Buying a property is the most expensive "shopping" you will ever do and yet for this particular agent it appeared that if I do not pay what they tell me so that they meet their targets, they will mock you and are uninterested in making business with you.
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Honesty said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 25th May 2014
As a keen individual to move up to High Wycombe, contacted Chancellors as they had properties matching my criteria. The agent assigned to me was very flaky, extremely intimidating, I could not hold of her and been ignored when I returned her calls about viewings. Found a property that I liked as it matched my requirements, but upon putting down an offer lower than advertised I was verbally mocked about it. I felt violated as a customer, laughed at, and most of all treated in the least professional way I ever imagined. Buying a property is the most expensive "shopping" you will ever do and yet for this particular agent it appeared that if I do not pay what they tell me so that they meet their targets, they will mock you and are uninterested in making business with you.
I have completely gone cold on the idea of dealing with this particular agent to the point of aversion of any contact with her and the agency themselves. Another issue was about the type of properties I was shown. She only showed me around those that were at the upper maximum of my budget. When I asked about properties in the lower margins, she said they were all gone. Just now I have received adverts of these properties so they do seem to be still available.
All in all, complete lack of professionalism and very aggressive salesmanship tactics.
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