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waterlooville, Waterlooville PO7
4.6/5, 64 Reviews
92% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
82% letting fee satisfaction
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"Excellent service from..."
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5 Star Review
By : 'SAF'
Services : Letting(As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : PO8
Nov 7, 2016
People found this helpful1
Excellent service from initial enquiry through to completion and collection keys. Staff are lovely, professional and helpful .Process is seamless and easy - I just want to add that the key thing that I felt was over and above other letting agents was the absolute clarity on costs involved right from the beginning.
Comments on Agent Fees
Good
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £200,000 | £310,000 |
| Lettings | 100% | 82% | £680 | £1,350 |
Areas covered
- PO7<br />PO9<br />PO8<br />GU31
Address
Leaders
55-59 London Road, Waterlooville, Hampshire
PO7 7EX
02392 240 809
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Leaders Branches (View All 149)
Eloise ...
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5 Star Review
Eloise
By : 'Stephen'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO7
Dec 28, 2024
People found this helpful0
Dear Eloise Morris, Please can I take this opportunity to thank you so much for all of your hard work in helping us to make our move to Waterlooville, we are looking forward to seeing you and picking up the keys in... Read Full Review
Comments (0)
Dear Eloise Morris,
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Stephen Rayfield said about Leaders
Services : Letting( As a Tenant )Date: 28th Dec 2024
Dear Eloise Morris,
Please can I take this opportunity to thank you so much for all of your hard work in helping us to make our move to Waterlooville, we are looking forward to seeing you and picking up the keys in January
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Debbie, Katie and Niki were ...
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5 Star Review
Debbie
Niki
By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO7
Mar 18, 2024
People found this helpful0
The property management team where great, Debbie in particular I have had time in 2 Hampshire hospitals ( not to serious)but kept me informed of what was happening and whenever I called she had the answers and upto date with the situation. Her guidance and thoughts were a great help. Katie ... Read Full Review
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Andrew Randall said about Leaders
Services : Letting( As a Owner )Date: 18th Mar 2024
The property management team where great, Debbie in particular I have had time in 2 Hampshire hospitals ( not to serious)but kept me informed of what was happening and whenever I called she had the answers and upto date with the situation. Her guidance and thoughts were a great help. Katie and Niki in Sales were also great and on the ball these 3 young ladies worked well together coordinating the situation. I have worked as a team leader before my retirement and it would be an honour to have these 3 young ladies working with me
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Finding a new home to ...
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5 Star Review
Eloise
By : 'Elizabeth'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : PO7
Nov 5, 2023
People found this helpful0
I have been dealing with Eloise and l had a fantastic and l greatly appreciated your customer service.That was superb.Thank you so much for keeping me... Read Full Review
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Elizabeth Mahwenyiyi said about Leaders
Services : Letting( As a Tenant )Date: 5th Nov 2023
I have been dealing with Eloise and l had a fantastic and l greatly appreciated your customer service.That was superb.Thank you so much for keeping me updated.
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I have been dealing with Niki ...
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5 Star Review
Niki
By : 'Lisa'
Services : Sales( As a Buyer )
Sold price : £200000
Would you recommend ? : No
Postcode : PO7
Apr 25, 2023
People found this helpful0
I have been dealing with Niki Mihell, excellent service, always keeping me updated on the purchase of my house, with updates, telephone calls and emails, very professional service and polite on the telephone, would recommend to family and friends to use Leaders. Kind regards Lisa... Read Full Review
Comments (0)I have been dealing with Niki Mihell, excellent service, always keeping me updated on the purchase of my house, with updates, telephone calls and emails, very professional service and polite on the telephone, would recommend to family and friends to use Leaders.
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Lisa Carpenter said about Leaders
Services : Sales( As a Buyer )Date: 25th Apr 2023
I have been dealing with Niki Mihell, excellent service, always keeping me updated on the purchase of my house, with updates, telephone calls and emails, very professional service and polite on the telephone, would recommend to family and friends to use Leaders.
Kind regards
Lisa Carpenter
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The team at waterlooville ...
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5 Star Review
Eloise
By : 'Kiara-Mae'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO7
Apr 5, 2022
People found this helpful0
The team at waterlooville have been amazing! Eloise has helped myself and my partner find the perfect home. Everything has been stress free and we have been kept in touch through out. I could not thank them... Read Full Review
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Kiara-Mae Curtis said about Leaders
Services : Letting( As a Tenant )Date: 5th Apr 2022
The team at waterlooville have been amazing! Eloise has helped myself and my partner find the perfect home. Everything has been stress free and we have been kept in touch through out. I could not thank them enough
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I would like to thank ...
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5 Star Review
By : 'Alisar'
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : Yes
Postcode : PO6
Mar 9, 2022
People found this helpful0
I would like to thank everyone in leaders waterloo vill team. They are very supportive and they explained everything to me. Thanks a... Read Full Review
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Alisar alasi said about Leaders
Services : Letting( As a Tenant )Date: 9th Mar 2022
I would like to thank everyone in leaders waterloo vill team. They are very supportive and they explained everything to me. Thanks a lot
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Impecible service. Elisabeth ...
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5 Star Review
Elisabeth
By : 'Ambs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO8
Oct 29, 2021
People found this helpful0
Impecible service. Elisabeth Coleman has made our transition to renting a new home via Leaders an absolute pleasure. Attention to detail, flexibility and an ability to address questions in a timely manner has been much appreciated. Thank you... Read Full Review
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Ambs said about Leaders
Services : Letting( As a Tenant )Date: 29th Oct 2021
Impecible service. Elisabeth Coleman has made our transition to renting a new home via Leaders an absolute pleasure. Attention to detail, flexibility and an ability to address questions in a timely manner has been much appreciated. Thank you Elisabeth!
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I had three valuations from ...
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5 Star Review
Annie
By : 'NIGEL'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : PO7
Apr 8, 2021
People found this helpful0
I had three valuations from different agents and Annie from Leaders stood out. As a result, I put the house with them and it was sold quickly and efficiently. I thought the service from Annie and her team and also Irene, the move manager was very good. My thanks to them for all their... Read Full Review
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NIGEL WEBB said about Leaders
Services : Sales( As a Vendor )Date: 8th Apr 2021
I had three valuations from different agents and Annie from Leaders stood out. As a result, I put the house with them and it was sold quickly and efficiently. I thought the service from Annie and her team and also Irene, the move manager was very good. My thanks to them for all their efforts.
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I was looking for hassle free ...
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5 Star Review
Claire
Debbie
By : 'Marcus'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO6
Feb 9, 2021
People found this helpful0
I was looking for hassle free renting and friendly personable relationship with Leaders and through Claire and Debbie this is exactly what I've got. They have naturally built a friendly relationship with me, keep me informed, up to date but never stressed. They do all the hard work and... Read Full Review
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Marcus said about Leaders
Services : Letting( As a Owner )Date: 9th Feb 2021
I was looking for hassle free renting and friendly personable relationship with Leaders and through Claire and Debbie this is exactly what I've got. They have naturally built a friendly relationship with me, keep me informed, up to date but never stressed. They do all the hard work and *care*. I can't ask for more than that, thank you.
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Always Fond Debbie and other ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £680
Would you recommend ? : Yes
Postcode : PO7
Jan 20, 2021
People found this helpful0
Always Fond Debbie and other members of staff very Helpful and willing and very prompt. also very quick to offer solutions to problems and happy that the property is checked on a regular basis. I would not hesitate to recommend this branch to other... Read Full Review
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Andrew Randall said about Leaders
Services : Letting( As a Owner )Date: 20th Jan 2021
Always Fond Debbie and other members of staff very Helpful and willing and very prompt. also very quick to offer solutions to problems and happy that the property is checked on a regular basis. I would not hesitate to recommend this branch to other people.
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Great service from Megan and ...
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5 Star Review
Megan
Annie
By : 'rosie'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : PO8
Aug 18, 2020
People found this helpful0
Great service from Megan and Annie re the sale of my property which is ongoing. They work as a great team responding quickly and competently with any questions or problems,nothing is too much trouble and they produce results. Annie is a great manager and Megan is definitely manager... Read Full Review
Comments (0)Great service from Megan and Annie re the sale of my property which is ongoing.
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rosie boxall said about Leaders
Services : Sales( As a Vendor )Date: 18th Aug 2020
Great service from Megan and Annie re the sale of my property which is ongoing.
They work as a great team responding quickly and competently with any questions or problems,nothing is too much trouble and they produce results.
Annie is a great manager and Megan is definitely manager material
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I would like to thank all ...
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5 Star Review
charlo
By : 'Graeme'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : PO7
Nov 13, 2019
People found this helpful0
I would like to thank all involved for their customer service and professionalism during the so far. Both my wife and myself self have been impressed with the way everything has been conducted. Please pass our thanks to the team special thanks to Charlotte Williams and Islay they have made what I... Read Full Review
Comments (0)I would like to thank all involved for their customer service and professionalism during the so far. Both my wife and myself self have been impressed with the way everything has been conducted. Please pass our thanks to the team special thanks to Charlotte Williams and Islay they have made what I imagined a stressful experience a very stress free experience. I have had more contact with Charlotte so far and she is a credit to your company.
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Graeme Sears said about Leaders
Services : Letting( As a Owner )Date: 13th Nov 2019
I would like to thank all involved for their customer service and professionalism during the so far. Both my wife and myself self have been impressed with the way everything has been conducted. Please pass our thanks to the team special thanks to Charlotte Williams and Islay they have made what I imagined a stressful experience a very stress free experience. I have had more contact with Charlotte so far and she is a credit to your company.
Kind regards Graeme
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Worst ...
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1 Star Review
By : 'Sian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO8
Jun 19, 2018
People found this helpful7
Letting side was very rude and unprofessional when we was vacating the property - accused us of denying access to the property for viewings, however they could not enter unless we was in due to having a large dog and me working shifts and nights only limited when the property could be viewed, they... Read Full Review
Comments on Agent Fees
RIP off.
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Sian said about Leaders
Services : Letting( As a Tenant )Date: 19th Jun 2018
Letting side was very rude and unprofessional when we was vacating the property - accused us of denying access to the property for viewings, however they could not enter unless we was in due to having a large dog and me working shifts and nights only limited when the property could be viewed, they continued to book in viewings without checking with us first. As for returning our deposit - charging a fortune for cleaning when the house was cleaned and left more a less spotless! Repairs would not be done when we lived in the property, we was left with a dodgy boiler and a leaking roof although the contractors left a quote about what needed to be fixed, it never got done. It's just a loosing game with them, it's all about making more money!
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Appalling ...
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1 Star Review
Debbie
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £805
Would you recommend ? : No
Postcode : PO7
May 17, 2018
People found this helpful5
Beware of this company, they will cause you a big inconvenience at your expense and take your money as they so please. A few points to note: - They do not list all the issues with a house when you move into the property. We reported some issues but not all by phone and corrected some on... Read Full Review
Comments on Agent Fees
They have been a rip off from start to finish and will take any of your hard earned money any way they can and hide the fact they are crooks behind absolute joke service charges. I mean come £78 for damages and £168 for what would probably cost one of their maintenance people no more than a couple of hours to sort out! ... I sometimes wonder why I studied hard to become an engineer if I could earn that sort of money doing a cleaning and maintenance job... you do the math guys, nearly £250 for probably at the very most a couple of hours work cleaning and stripping a cable back and sticking a cheap letter box cover back on... I would not even earn that sort of money as a senior engineer even contracting!
Comments (0)Beware of this company, they will cause you a big inconvenience at your expense and take your money as they so please.
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Sam H said about Leaders
Services : Letting( As a Tenant )Date: 17th May 2018
Beware of this company, they will cause you a big inconvenience at your expense and take your money as they so please.
A few points to note:
- They do not list all the issues with a house when you move into the property. We reported some issues but not all by phone and corrected some on inventory, but as we were rushing to move from one place to another with limited time and having a child and dog to sort, we simply did not have enough time to list everything. Whats more is the place we moved into was very basic, and looked as though it had never been improved since the day it was built... you had chipped kitchen cupboards, that looked like they were from the 70's, rotten taps, limescale on the draining board, scaly taps, big yellow stains in a seriously outdated bath (that they did not even bother to replace when they did the bathroom up!)
- They allow you to move into a dirty greasy house full of dust and cobwebs and the lampshades were appalling, when you touched them they would fall apart and the dust was so bad you could not even clean it off! ... what's best is that this was the state of them when we moved in and they then had the nerve to kick up about dust after we moved out despite us trying to clean the bulk of it off!
- Near the end of our tenancy, they decided to replace the
bathroom suite after letting us live in a mouldy messy state for nearly 2 years, they decide to inconvenience us to have this sorted near to the end of our stay making us take a week off work, for some cowboy to come in and do it all up only to leave the mouldy bath and a toilet that didn't flush properly. We then had to waste more time awaiting another engineer to attend to look at the toilet, this guy told us the that toilet was faulty from the start and should not have been left like it! Whats more, is a leak was later found and reported, again a guy came out and just pained over the leak mark... The leak itself had not been sorted and you could still hear the drip when sat in the lounge and someone was using the bath/shower.
- We moved into a garden full of weeds and plantation that looked like an overgrown forest. Yes they got a gardener in who only part cleared the garden and claimed to have sprayed the weeds with weed killer but the weeds did not die! What is worse, is we gutted the rest for them and made the garden look nice and towards the end, we even planted good quality grass seed as there was hardly any grass, which was coming on really well. Now when stating to the letting agent about this, we said said we had greatly improved the garden, however, as the grass was still growing and was delicate (and was about 2-3 inches long) we did not feel it was a good idea to cut it as it could damage its growth plus we had recently had very bad rain so the grass was very very wet. The response immediately was, well we will have to charge you for a gardener then! My partner told Leaders that this was an absolute insult given the time and expense that we have put into improving the garden; yes the grass was not cut but the garden was greatly improved and almost all of the weeds were gone. They then agreed that they would not charge us for the garden.
- Once they have your fees and your deposit that is it, your dead to them, they do not care about you and will, even in the most run down of places, take your money for anything and try and blame you for anything and everything, even if damage existed beforehand, especially if they did not log it and you missed telling them about it. It is like they are trying to steal peoples deposits to redecorate an old shoddy place, that the landlord has probably tripled her money on and we probably paid half of her mortgage off for her. But hay-ho, I guess this is how the rich and the poor get poorer, cheapskate landlords, that don't want to spend a penny and just one property after another and sit at home, not doing anything other than this, and because they are so cheap and don't want to put any money into anything to redecorate and fix things when they go wrong, they will steal it from tenants come the right time for them to do so! ... and this estate agent has allowed this to happen, no doubt because they split our deposit money nicely between themselves and the landloard, even after we made the place far better for them and even left a nice additional matching blind in the for them (again at our expense). They have no gratitude for anything you do to try and improve the shoddy places that they move into and they try and sting you for it afterwards because you did not leave it in that same messy state when you moved out! I kid you not, this place was immaculate when we left, far better, cleaner and further improved due to what we spent sorting it out. We left the place a lot cleaner than when we moved in, it was spotless.
They then tried to add an additional cleaning fee of £168 pounds for some scaly taps (that were left as they were when we moved in) and some small sticky cooking splash marks at the sides of the cooker, which admittedly we forgot to remove as we were rushing to move out and had forgotten to fully clean this area. Despite this when we moved in, there was a thick layer of grease and dust on the top cupboards when we moved in and dirt marks everywhere, again, we cleaned this whilst in the place and left it immaculate at the end! ... but no leeway for leaving a few splat marks down the side of a cooker of course! .. God forbid!
£168 to clear a few cobwebs and clean down the side of a cooker... Cleaners are obviously on a lot more money nowadays.
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5 Star Review
By : 'SAF'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : PO8
Nov 7, 2016
People found this helpful1
Excellent service from initial enquiry through to completion and collection keys. Staff are lovely, professional and helpful .Process is seamless and easy - I just want to add that the key thing that I felt was over and above other letting agents was the absolute clarity on costs involved right... Read Full Review
Comments on Agent Fees
Good
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SAF said about Leaders
Services : Letting( As a Tenant )Date: 7th Nov 2016
Excellent service from initial enquiry through to completion and collection keys. Staff are lovely, professional and helpful .Process is seamless and easy - I just want to add that the key thing that I felt was over and above other letting agents was the absolute clarity on costs involved right from the beginning.
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Efficient service. Polite and ...
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5 Star Review
Claire
Laura
By : 'PWinskill'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO8
Feb 26, 2014
People found this helpful0
Efficient service. Polite and friendly. Referencing process robust but fees reasonable. Always willing to answer questions and provide additional visits where necessary to ensure everything went smoothly. Property management team seem just as... Read Full Review
Comments (0)Efficient service. Polite and friendly. Referencing process robust but fees reasonable. Always willing to answer questions and provide additional visits where necessary to ensure everything went smoothly.
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PWinskill said about Leaders
Services : Letting( As a Tenant )Date: 26th Feb 2014
Efficient service. Polite and friendly. Referencing process robust but fees reasonable. Always willing to answer questions and provide additional visits where necessary to ensure everything went smoothly.
Property management team seem just as nice.
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I started using Nick ...
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5 Star Review
By : 'Monica'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO7
Dec 30, 2013
People found this helpful0
I started using Nick Saltmarsh in 2001 for the letting of my property, PO6 4LS and then Leaders took over, I have dealt with Laura, Jill, Claire, Lisa (Waterlooville office) and Sue Tiller of your Fareham branch. Over the years your service has been excellent and always very helpful and prompt.... Read Full Review
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Monica Keogh said about Leaders
Services : Letting( As a Owner )Date: 30th Dec 2013
I started using Nick Saltmarsh in 2001 for the letting of my property, PO6 4LS and then Leaders took over, I have dealt with Laura, Jill, Claire, Lisa (Waterlooville office) and Sue Tiller of your Fareham branch. Over the years your service has been excellent and always very helpful and prompt. Latterly my son, Matt, has recently let his property in PO7 and he was also very pleased with the service he received. I would recommend anyone wishing to let their property to contact any of these branch members who really do provide all the service you need and deal with all matters so promptly and efficiently.
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I have used Leaders Letting ...
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5 Star Review
Claire
Laura
By : 'Carl'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO7
Dec 16, 2013
People found this helpful0
I have used Leaders Letting Agents, Waterlooville, Hampshire for the last 5 years to source and reference tenants for my 4 properties, draw up tenancy contracts, create inventories, and log deposits, as well as deal with the completion of tenancies. Outstanding, professional, friendly, and... Read Full Review
Comments (0)I have used Leaders Letting Agents, Waterlooville, Hampshire for the last 5 years to source and reference tenants for my 4 properties, draw up tenancy contracts, create inventories, and log deposits, as well as deal with the completion of tenancies.
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Carl said about Leaders
Services : Letting( As a Owner )Date: 16th Dec 2013
I have used Leaders Letting Agents, Waterlooville, Hampshire for the last 5 years to source and reference tenants for my 4 properties, draw up tenancy contracts, create inventories, and log deposits, as well as deal with the completion of tenancies.
Outstanding, professional, friendly, and caring are all adjectives I would use to describe the service I receive from the staff of Leaders Waterlooville. It does not matter how busy they are, they always have time for you, and although I manage my properties myself, without the constant ‘holding of my hand' I would not have been able to negotiate the issues that arise from letting as well as I have done. Their professional and accurate advice has both reduced the stress of letting and has saved me money. In fact their agency fees are very reasonable compared to many other letting agents.
Also, I believe all my tenants have been extremely happy with then services I have received from Leaders Waterlooville.
I cannot thank Claire, Laura, Lisa, Maria, Jill, Nicki, Debbie, and Ben enough for the exemplary support they have given me as a Landlord.
I have used other agents for letting services and they have much to learn from Leaders. I unequivocally and without reservation recommend them!
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I had a very positive ...
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5 Star Review
By : 'Michelle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO7
Dec 11, 2013
People found this helpful0
I had a very positive experience dealing with Leaders, i found them professional and efficient and everything went very smoothly. I would not hesitate in recommending them to friends and... Read Full Review
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Michelle said about Leaders
Services : Letting( As a Tenant )Date: 11th Dec 2013
I had a very positive experience dealing with Leaders, i found them professional and efficient and everything went very smoothly. I would not hesitate in recommending them to friends and family.
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Staggeringly disdainful of ...
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1 Star Review
By : 'Tinkerbell'
Services : Letting( As a Tenant )
Would you recommend ? : No
Apr 29, 2013
People found this helpful6
Staggeringly disdainful of tenants; even if you are renting a £1500 pcm house they treat you with an attitude of "you should think yourself lucky we let you rent through us" and a permanent faint air of rebuke towards tenants. A punitive approach, from a company I would absolutely NOT... Read Full Review
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Tinkerbell & Peter said about Leaders
Services : Letting( As a Tenant )Date: 29th Apr 2013
Staggeringly disdainful of tenants; even if you are renting a £1500 pcm house they treat you with an attitude of "you should think yourself lucky we let you rent through us" and a permanent faint air of rebuke towards tenants. A punitive approach, from a company I would absolutely NOT use again.
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