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cramlington, Cramlington NE23
2.2/5, 10 Reviews
30% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction
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1 Star Review
By : 'Irate'
Services : Letting(As a Owner)
Rent PCM : £450
Would you recommend ? : No
Postcode : NE23
17 Apr 2015
People found this helpful6
I am letting a property with Reeds Rains estate agents (highly recommend them) I came to the property one day and found Pattinsons had screwed and bolted a to let board to the side of my house. Their board blocked the Reeds Rains board and was cracked, dis-colored and missing a corner in short it looked awful. I called Pattinsons and spoke to Kerry I told her I was unhappy and wanted it removed asap, Kerry said she had ordered a board for a different house in the street and would get it moved (no apology though). Three days later the board was still up so I called back and spoke to what I thinks was a call centre, again they said they would get it removed (still no apology). A week later and surprise suprise the board was still there looking scabbier than ever, another phone call and this time I told Kerry I wanted to speak to the manager, apparently she was in a meeting but if I left my name and number she would call back, as this would be the third time is given my details and waited for a call back I declined and let her know I would be contacting the police. So after making a complaint to my local police force for criminal damage and trespassing the police called me and advised they had promised the board would be down by Monday at the very latest. So come Tuesday guess what? Still a board outside! So another irate phone all to Kerry and this time I got to the manager Shauna, (still no apology) she would take my number and call me back in 10 minutes. The sub-contractor called me 5 minutes later, he apologised and was very helpful there had been confusion over the house number and it would be rectified immediately (he was great) the board came down within hours. It's been 3 days since Shauna advised she would call me back in 10 minutes and guess what, she hasn't called and Pattinsons have still never apologised! If they can't manage to arrange a sign outside the right house then how can they be expected to sell or let a property? Complete shambles of a company!!!
What agent could do to change your mind?
Called when they said they would and apologised for the mistakes they made and damage they caused.
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By : Shona Brown
17 Apr 2015Hi There, In this case the board was erected in error by our contractor (we have another flat in the same block to let). As you left no contact details initially when you spoke to Teri in our office I could not contact you directly, However I did liaise with the police in response to your complaint as soon as they contacted me. When I spoke to you directly after this I contacted the contractor imediatley after apologising to yourself directly for the mistake they had made. They assured me that the board had been removed therefore I asked them to contact you and passed your details to them. I called your mobile number at exactly 5pm and left a voice mail for you to let you know the contractor would be in touch and with my direct dial to call back. As the largest independent agent in the North East we pride ourselves on our customer service and are simply not in the business of upsetting landlords/vendors. Please contact me if you feel that your complaint has not been dealt with as I feel this review is not a true reflection of the services we offer and in this case we have done everything possible to rectify this mistake that was made by our external board erector. Kind Regards Shona Brown
By : Casual Observer
12 Jun 2015Haha, love the fact that there is no hint of apology in Shona's comment. Regardless of whether the subcontractor was at fault or not here, the landlady is rightly pissed off, and it's Pattinson's brand that's at stake. As a manager, Shona could have seen this as an opportunity to turn this around, left the woman with a better view of Pattinson's and maybe even left her with the option to use them to sell the property if Reeds Rains fell through. Fail.
By : Quietly amused
22 Feb 2018I have to agree with Casual Observer about Shona's response. Accusations of not apologising then not taking the opportunity to apologise. However I don't understand the bit where he says if she had apologised the landlady may have used Pattinsons to sell the property if Reeds Rains rental fell through- who says she wanted to sell it?? Fail.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 33% | £66,000 | £215,000 |
| Lettings | 0% | 33% | £375 | £450 |
Areas covered
- NE23
Address
Pattinson Estate Agents
Blagdon House, Smithy Square, Cramlington, Tyne and Wear
NE23 6QL
01670 568098
Services offered
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- Lettings
- Block Management
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FIVE ...
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5 Star Review
By : 'Sarah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NE23
19 May 2021
People found this helpful0
I recently purchased a property with my partner through Pattinson Cramlington and would like to say what a lovely experience it was. They usually say selling or buying a property is a stressful time however, I felt quite the opposite. The ladies in the branch were very helpful and polite and I... Read Full Review
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Sarah Gayle said about Pattinson Estate Agents
Services : Sales( As a Buyer )Date: 18th May 2021
I recently purchased a property with my partner through Pattinson Cramlington and would like to say what a lovely experience it was. They usually say selling or buying a property is a stressful time however, I felt quite the opposite. The ladies in the branch were very helpful and polite and I cannot thank them enough. Five stars ladies.
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Excellent ...
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5 Star Review
By : 'Helen'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : Yes
Postcode : NE23
14 May 2021
People found this helpful0
Sold with Pattinson Cramlington and I could not fault the service I received. We were sold in less than a week and had several offers. Thank you... Read Full Review
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Helen said about Pattinson Estate Agents
Services : Sales( As a Vendor )Date: 13th May 2021
Sold with Pattinson Cramlington and I could not fault the service I received. We were sold in less than a week and had several offers. Thank you ladies!
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5 Star Review
Angela
By : 'Nick'
Services : Sales( As a Vendor )
Sold price : £83500
Would you recommend ? : Yes
Postcode : NE23
4 Jul 2018
People found this helpful0
Found a 1st time buyer for us and we achieved an excellent price for our property in an extremely difficult market. Without Angie, we would probably be looking still looking for a... Read Full Review
Comments on Agent Fees
You get what you pay for.
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Nick Stewart said about Pattinson Estate Agents
Services : Sales( As a Vendor )Date: 3rd Jul 2018
Found a 1st time buyer for us and we achieved an excellent price for our property in an extremely difficult market. Without Angie, we would probably be looking still looking for a buyer.
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Pattisons in Cramlington were ...
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1 Star Review
By : 'Irate'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NE27
5 Jan 2018
People found this helpful0
Pattisons in Cramlington were the vendors Estate Agents when we bought a flat. We received an email from the Morpeth Branch after the acceptance offer, which I still have, saying that all future communication should be with them, not sure why! When our flat survey showed damp we contacted the... Read Full Review
Comments on Agent Fees
NA
Comments (1)Pattisons in Cramlington were the vendors Estate Agents when we bought a flat. We received an email from the Morpeth Branch after the acceptance offer, which I still have, saying that all future communication should be with them, not sure why! When our flat survey showed damp we contacted the Morpeth Branch and asked them to inform the vendor - twice - I still have the emails - they didn't, and we ended up knocking on the front door of the vendor to inform her. We then dealt with the vendor all the way with the damp issue. I then got a call from Cramlington to say that we should not have dealt with Morpeth and to forward all the emails I sent to Morpeth. I duly did this and received not one word of apology or even an acknowledgement that I had sent them.
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Irate buyer said about Pattinson Estate Agents
Services : Sales( As a Buyer )Date: 5th Jan 2018
Pattisons in Cramlington were the vendors Estate Agents when we bought a flat. We received an email from the Morpeth Branch after the acceptance offer, which I still have, saying that all future communication should be with them, not sure why! When our flat survey showed damp we contacted the Morpeth Branch and asked them to inform the vendor - twice - I still have the emails - they didn't, and we ended up knocking on the front door of the vendor to inform her. We then dealt with the vendor all the way with the damp issue. I then got a call from Cramlington to say that we should not have dealt with Morpeth and to forward all the emails I sent to Morpeth. I duly did this and received not one word of apology or even an acknowledgement that I had sent them.
The day of completion arrived and we received a call to say that the keys were at Cramlington. What a farce, talk about bad customer service and indifferent staff!! We couldn't get in the door to start with then the girl didn't know which were the keys. She tried to phone someone who was on their lunch several times without success, then she tried through her PC. In the end she picked some keys up and told me that these must be them!! Maybe no-one in Pattison has ever heard of labelling keys or leaving a note! The other issue I have is that at no point was I asked who I was, I could have been anyone walking in and asking for keys.
If I were the vendor I would definitely be questioning my service and costs!!
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By : Teri
10 Jan 2018Thank you for taking the time to write a review with regards to your recent purchase. When you put your offer forward, you called to the Morpeth office, hence the email response from them. Reviewing...
I am letting a property with ...
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1 Star Review
By : 'Irate'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : No
Postcode : NE23
17 Apr 2015
People found this helpful6
I am letting a property with Reeds Rains estate agents (highly recommend them) I came to the property one day and found Pattinsons had screwed and bolted a to let board to the side of my house. Their board blocked the Reeds Rains board and was cracked, dis-colored and missing a corner in short it... Read Full Review
What agent could do to change your mind?
Called when they said they would and apologised for the mistakes they made and damage they caused.
Comments (3)Was this helpful?:
Irate landlady said about Pattinson Estate Agents
Services : Letting( As a Owner )Date: 16th Apr 2015
I am letting a property with Reeds Rains estate agents (highly recommend them) I came to the property one day and found Pattinsons had screwed and bolted a to let board to the side of my house. Their board blocked the Reeds Rains board and was cracked, dis-colored and missing a corner in short it looked awful. I called Pattinsons and spoke to Kerry I told her I was unhappy and wanted it removed asap, Kerry said she had ordered a board for a different house in the street and would get it moved (no apology though). Three days later the board was still up so I called back and spoke to what I thinks was a call centre, again they said they would get it removed (still no apology). A week later and surprise suprise the board was still there looking scabbier than ever, another phone call and this time I told Kerry I wanted to speak to the manager, apparently she was in a meeting but if I left my name and number she would call back, as this would be the third time is given my details and waited for a call back I declined and let her know I would be contacting the police. So after making a complaint to my local police force for criminal damage and trespassing the police called me and advised they had promised the board would be down by Monday at the very latest. So come Tuesday guess what? Still a board outside! So another irate phone all to Kerry and this time I got to the manager Shauna, (still no apology) she would take my number and call me back in 10 minutes. The sub-contractor called me 5 minutes later, he apologised and was very helpful there had been confusion over the house number and it would be rectified immediately (he was great) the board came down within hours. It's been 3 days since Shauna advised she would call me back in 10 minutes and guess what, she hasn't called and Pattinsons have still never apologised! If they can't manage to arrange a sign outside the right house then how can they be expected to sell or let a property? Complete shambles of a company!!!
The UK's Largest Customer Review Website for the Property Industry
By : Shona Brown
17 Apr 2015Hi There, In this case the board was erected in error by our contractor (we have another flat in the same block to let). As you left no contact details initially when you spoke to Teri in our office...
Partner and I rented a ...
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1 Star Review
By : 'unhappytenant'
Services : Letting( As a Tenant )
Rent PCM : £430
Would you recommend ? : No
Postcode : NE23
20 Nov 2014
People found this helpful6
Partner and I rented a property through pattinsons from a private landlord, with the acception of a few issues such as ignoring repairs the time in the property was larely plesent. However a year after we decided to move out, having had no prior complaints, from the moment of announcing our notice... Read Full Review
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unhappytenant said about Pattinson Estate Agents
Services : Letting( As a Tenant )Date: 20th Nov 2014
Partner and I rented a property through pattinsons from a private landlord, with the acception of a few issues such as ignoring repairs the time in the property was larely plesent. However a year after we decided to move out, having had no prior complaints, from the moment of announcing our notice the landlord became unreasonable, aggressive and even violent, pattinsons simply did not care their landlord had behave this way and even though we had told them of her behavior they release peronal details of our application to her resulting in her now having our address. Now genuinly fear this woman that became violent with a woman 20 years her junior in the 2nd trimester of pregnancy because of this estate agent. Would never go through these people again who have no care for who they are passing tenants to as they are still her agent! Recommend anyone to avoid pattinsons and their landlords!
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Just recently purchased a ...
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1 Star Review
By : 'Julie'
Services : Sales( As a Buyer )
Sold price : £66000
Would you recommend ? : No
Postcode : NE23
16 Sept 2014
People found this helpful5
Just recently purchased a flat at auction. We viewed the property twice and asked all the questions that I knew I needed to know. I asked on three occasions how long was left on the lease and in them 3 occasions I was told 57years. I won the property at auction and paid the £3600 deposit at £780... Read Full Review
What agent could do to change your mind?
Give true information when asked.
Comments (0)Just recently purchased a flat at auction. We viewed the property twice and asked all the questions that I knew I needed to know. I asked on three occasions how long was left on the lease and in them 3 occasions I was told 57years. I won the property at auction and paid the £3600 deposit at £780 auction fees, non refundable. When my solicitor contacted me she advised me that there was in fact only 49years left on the lease, if I had known that I would not have bid on the property or at least reduced my final price!
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Julie said about Pattinson Estate Agents
Services : Sales( As a Buyer )Date: 15th Sep 2014
Just recently purchased a flat at auction. We viewed the property twice and asked all the questions that I knew I needed to know. I asked on three occasions how long was left on the lease and in them 3 occasions I was told 57years. I won the property at auction and paid the £3600 deposit at £780 auction fees, non refundable. When my solicitor contacted me she advised me that there was in fact only 49years left on the lease, if I had known that I would not have bid on the property or at least reduced my final price!
Miss sold a property due to false information given my sales staff and I am now looking into how to take this matter further. They say ask questions but how would you know if they lied, disgusting sales techniques.
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Well well well where do I ...
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1 Star Review
By : 'Harrison'
Services : Letting( As a Tenant )
Rent PCM : £375
Would you recommend ? : No
Postcode : NE23
10 Jun 2014
People found this helpful2
Well well well where do I start with these clowns!! When we was tenants they came to change a heater in our bathroom and said they would come to decorate as new heater was tiny compared with previous one so left holes and unpainted walls after the old one was removed. This never happened no contact ... Read Full Review
What agent could do to change your mind?
Not charged massive high professional sized fees when they are so obviously amateurs in this industry!
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Harrison said about Pattinson Estate Agents
Services : Letting( As a Tenant )Date: 9th Jun 2014
Well well well where do I start with these clowns!! When we was tenants they came to change a heater in our bathroom and said they would come to decorate as new heater was tiny compared with previous one so left holes and unpainted walls after the old one was removed. This never happened no contact no decorating nothing! Now since leaving the property they have not given us our deposit back even though it was apparently released 3 weeks ago! Now I'm no bank manager but 3 weeks to receive a payment is a joke our deposit was paid in cash too so no excuses! Also because they wasn't working the weekend we were due to be moving out we had to move out 2 days early and still haven't had the money back for the extra 2 days we had paid! This company is pathetic excuse of a company. Even when you call to ask a simple question they can never answer it and have to call somebody else to get the answer then ring you back!! Massive time wasters and will hold on to your money for longer than necessary! Avoid at all costs!! So glad we have gone private now, no hassle and any questions get answered straight away!!
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1 Star Review
By : 'MrsP'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NE23
15 Feb 2013
People found this helpful9
I made the mistake of buying my first home through Pattinsons and cannot describe how awful they were. Both myself and the vendor were horrified at their lack of professionalism, the staff were rude and appeared to have no knowledge of what they were doing. As a cash buyer, we had hoped to be in... Read Full Review
What agent could do to change your mind?
Too many things to list, please see the above review. The agent were awful from start to finish and had no interest in making the process as simple as it could be. Misinformation, rudeness and a lack of concern for their customers was apparent throughout.
Comments (1)I made the mistake of buying my first home through Pattinsons and cannot describe how awful they were. Both myself and the vendor were horrified at their lack of professionalism, the staff were rude and appeared to have no knowledge of what they were doing. As a cash buyer, we had hoped to be in a relatively strong position but were treated very badly throughout the whole process, as were the vendors.
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MrsP said about Pattinson Estate Agents
Services : Sales( As a Buyer )Date: 15th Feb 2013
I made the mistake of buying my first home through Pattinsons and cannot describe how awful they were. Both myself and the vendor were horrified at their lack of professionalism, the staff were rude and appeared to have no knowledge of what they were doing. As a cash buyer, we had hoped to be in a relatively strong position but were treated very badly throughout the whole process, as were the vendors.
They frequently provided us with incorrect information, tried to charge us for additional fees (which when argued, were suddenly 'dropped as a goodwill gesture' ), failed to meet any of the deadlines they themselves had set and instead of allocating one person to the purchase, forced us to deal with a different person almost every time we spoke to them....which was almost daily due to the amount of errors they made. Our purchase took weeks longer than agreed simply because they had set deadlines they were (for unknown reasons) unable to meet. Obviously, this cost us money as well as time and caused a lot of stress for all concerned.
Both myself and the vendor wasted a significant amount of time and effort chasing them up for various things and became extremely frustrated in the process. Unfortunately, my vendor was tied into using them and we fell in love with the house, if this had not been the case, we would definitely have gone elsewhere.
Everyone involved in the sale agreed that Pattinsons were awful and made an already stressful process much harder and more difficult. I would never use this company again and would highly recommend that you don't either. Whether you are buying, selling or even renting, please don't be misled by their claims, they are not interested in putting their customer first and we have since discovered, they have a terrible reputation. Please do yourselves a favour and avoid them at all costs, how they are allowed to perform so badly is a mystery but I guarantee you will do better by avoiding them.
Good luck!
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By : Keith Pattinson,personally
19 Mar 2013These comments when not accompanied by an address might come from a competitor. We moved from the office address some time ago into a new one,which is indicative of possible abuse. Wehave...
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1 Star Review
By : 'merc'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
4 Feb 2011
People found this helpful2
It has to be the worst shop front I have ever seen, they put your house up for sale in their window and you can-not see it for big advertisement stickers for them selves. And the other thing is that when the sales staff open their mouth there just full of sales crap, people say never go for the big ... Read Full Review
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merc said about Pattinson Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 4th Feb 2011
It has to be the worst shop front I have ever seen, they put your house up for sale in their window and you can-not see it for big advertisement stickers for them selves. And the other thing is that when the sales staff open their mouth there just full of sales crap, people say never go for the big ones as they do not have the time for you, stick with the little ones.
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Last updated at 1/10/2018, 7:30:24 AM by allAgents
