100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
86% lettings fee satisfaction
This company is no longer in business.
Jun 24,2014
Jun 24,2014
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Where can I start with Fineholm?
Possibly by stating that they are the most unorganised, unprofessional and poor managed organisation I have ever had the misfortune of dealing with.
I used Fineholm when renting out a property in the Cardonald area of Glasgow. Upon moving into the property in October (along with my wife and two children) the first major issue we hit was that the boiler within the property was not working ¢â‚¬â€œ strange when you take into account that the property was ¢â‚¬Ëœprofessionally cleaned' within the last few days but somehow hot water was not required ¢â‚¬â€œ we also found personal items of the previous tenants (which included a framed photo lying under the bed ¢â‚¬â€œ some more fantastic cleaning by Fineholm's cleaning squad). Fair enough the heating was restored within 48 hours of getting the keys however this meant I had to make alternative sleeping arrangements for my children.
Fineholm later in the same month contacted to advise that there had been an error in calculating my initial months rent and that I owed 2 days rent ¢â‚¬â€œ I refused to make payment for these two days as there was no heating within the property and it was uninhabitable. This was brought up approx. 12 months later however that's a minor issue compared with what lay ahead.
Over the next 20 months I had ongoing issues with the garden which I raised on numerous occasions (and have an extensive email audit trail including images should they wish to question this) however in early 2014 I contacted to advise that the garden had suffered some storm damage over the winter months which I was not responsible for repairing. Two gardeners appeared without prior notification to carry out an inspection and reported that the damage would cost several hundred pounds to repair. About the same time I also reported that there were some additional maintenance issues in the property including damp, a leaking roof (which I sorted myself but the walls were damaged) and the seal of the window was damaged. The relevant tradesmen visited to quote however in the coming days I was advised by phone that the property was going to be sold and that I would be issued with the relevant paperwork in the coming week. I was most upset as was my wife as the only obvious reason the landlords were selling was because I had raised maintenance issues.
This is when the problems began¢â‚¬Â¦.
Fineholm issued the legal paperwork by Sherriff Officer ¢â‚¬â€œ claiming that this was a legal requirement in Scotland (100% lie as there is no legal requirement to issue NTQ by this method and is simply Fineholm policy; I do not appreciate being lied to). We made arrangements to move and committed financially to another property before receiving an email from Fineholm which stated the paperwork had been issued in error and we could ignore this and continue with the tenancy as previously agreed. I was not happy with the proposal as I had made alternative arrangements which I was now committed to both financially and morally and advised that the tenancy would end as previously stated in their paperwork.
We received no further communication from Fineholm and went on holiday in early May 2014. I was alerted via email whilst away that the property was now being advertised to let online and that they would be in touch regarding viewing ¢â‚¬â€œ I advised I was out of the country and would contact them upon my return.
Fineholm then took it upon themselves to let potential tenants into the property without my consent and only advised by email knowing that I was out of the country with limited access to my email. Once I was aware that this was taking place I immediately told them that no further visits could take place until I returned. I should point out that I was under no legal requirement to allow viewings as it is enshrined in law that I am entitled to peaceful living, I should also highlight the fact that I was not given the common courtesy to remove and personal items such as payslips, bank details, cash etc. which were lying around the house. Upon returning it was evident that access had been provided and Fineholm had kindly opened all the blinds to show that I was not home and even left lights on to ensure that for two weeks I had multiple bulbs running constantly - clearly electricity is free at the Fineholm offices.
It was also evident that repair works had been carried out to the window; something which to this day Fineholm have denied took place. Should this be the case then I feel I need to warn the residents of Cardonald that there is a burglar in force who is breaking into houses and carrying out maintenance work. Again I cant help but stress its the lying which has angered me the most.
I eventually moved out of the property 14 days ago and completed the most in depth move out inspection I have ever seen. Some of the findings of this inspection were farcical and are still being questioned at the moment, however unfortunately Fineholm are now ignoring any emails I send them.
I have had zero correspondence from them in over 11 days now despite them holding onto my £675 deposit. I have resorted to sending letters via recorded delivery as nobody is willing to even acknowledge my emails let along enter into dialogue and resolve my issues.
I have attempted to contact multiple members of staff now including the maintenance manager and
the office manager both of whom have simply ignored my emails. Having received advice from both the citizen's advice and Safe Deposits Scotland I am now looking to challenge their proposed findings as I have photographic and circumstantial evidence which supports my stance that I am not responsible for the items they are attempting to charge me for.
It is embarrassing that 14 days after vacating a property I am no closer to returning my deposit and have had absolutely no correspondence from a company which claim to offer professional letting services. I believe that the actions of Fineholm are not only unprofessional but the manner in which they gained access to the property without my permission raises legal issues as they didn't provide the necessary legal notification required nor was the visit to carry out an inspection or essential maintenance.
I shall complete my review by again stating that Fineholm are the most unorganised, unprofessional and poor managed organisation I have ever had the misfortune of dealing with.
I shall update the review when I have received my deposit back to update on the timescales taken, at present my request lies with SafeDeposits Scotland who are processing my request and awaiting a response from Fineholm (lets hope they have better luck them me, it would appear my email address has been added to a black list within the Fineholm email system).
Possibly by stating that they are the most unorganised, unprofessional and poor managed organisation I have ever had the misfortune of dealing with.
I used Fineholm when renting out a property in the Cardonald area of Glasgow. Upon moving into the property in October (along with my wife and two children) the first major issue we hit was that the boiler within the property was not working ¢â‚¬â€œ strange when you take into account that the property was ¢â‚¬Ëœprofessionally cleaned' within the last few days but somehow hot water was not required ¢â‚¬â€œ we also found personal items of the previous tenants (which included a framed photo lying under the bed ¢â‚¬â€œ some more fantastic cleaning by Fineholm's cleaning squad). Fair enough the heating was restored within 48 hours of getting the keys however this meant I had to make alternative sleeping arrangements for my children.
Fineholm later in the same month contacted to advise that there had been an error in calculating my initial months rent and that I owed 2 days rent ¢â‚¬â€œ I refused to make payment for these two days as there was no heating within the property and it was uninhabitable. This was brought up approx. 12 months later however that's a minor issue compared with what lay ahead.
Over the next 20 months I had ongoing issues with the garden which I raised on numerous occasions (and have an extensive email audit trail including images should they wish to question this) however in early 2014 I contacted to advise that the garden had suffered some storm damage over the winter months which I was not responsible for repairing. Two gardeners appeared without prior notification to carry out an inspection and reported that the damage would cost several hundred pounds to repair. About the same time I also reported that there were some additional maintenance issues in the property including damp, a leaking roof (which I sorted myself but the walls were damaged) and the seal of the window was damaged. The relevant tradesmen visited to quote however in the coming days I was advised by phone that the property was going to be sold and that I would be issued with the relevant paperwork in the coming week. I was most upset as was my wife as the only obvious reason the landlords were selling was because I had raised maintenance issues.
This is when the problems began¢â‚¬Â¦.
Fineholm issued the legal paperwork by Sherriff Officer ¢â‚¬â€œ claiming that this was a legal requirement in Scotland (100% lie as there is no legal requirement to issue NTQ by this method and is simply Fineholm policy; I do not appreciate being lied to). We made arrangements to move and committed financially to another property before receiving an email from Fineholm which stated the paperwork had been issued in error and we could ignore this and continue with the tenancy as previously agreed. I was not happy with the proposal as I had made alternative arrangements which I was now committed to both financially and morally and advised that the tenancy would end as previously stated in their paperwork.
We received no further communication from Fineholm and went on holiday in early May 2014. I was alerted via email whilst away that the property was now being advertised to let online and that they would be in touch regarding viewing ¢â‚¬â€œ I advised I was out of the country and would contact them upon my return.
Fineholm then took it upon themselves to let potential tenants into the property without my consent and only advised by email knowing that I was out of the country with limited access to my email. Once I was aware that this was taking place I immediately told them that no further visits could take place until I returned. I should point out that I was under no legal requirement to allow viewings as it is enshrined in law that I am entitled to peaceful living, I should also highlight the fact that I was not given the common courtesy to remove and personal items such as payslips, bank details, cash etc. which were lying around the house. Upon returning it was evident that access had been provided and Fineholm had kindly opened all the blinds to show that I was not home and even left lights on to ensure that for two weeks I had multiple bulbs running constantly - clearly electricity is free at the Fineholm offices.
It was also evident that repair works had been carried out to the window; something which to this day Fineholm have denied took place. Should this be the case then I feel I need to warn the residents of Cardonald that there is a burglar in force who is breaking into houses and carrying out maintenance work. Again I cant help but stress its the lying which has angered me the most.
I eventually moved out of the property 14 days ago and completed the most in depth move out inspection I have ever seen. Some of the findings of this inspection were farcical and are still being questioned at the moment, however unfortunately Fineholm are now ignoring any emails I send them.
I have had zero correspondence from them in over 11 days now despite them holding onto my £675 deposit. I have resorted to sending letters via recorded delivery as nobody is willing to even acknowledge my emails let along enter into dialogue and resolve my issues.
I have attempted to contact multiple members of staff now including the maintenance manager and
the office manager both of whom have simply ignored my emails. Having received advice from both the citizen's advice and Safe Deposits Scotland I am now looking to challenge their proposed findings as I have photographic and circumstantial evidence which supports my stance that I am not responsible for the items they are attempting to charge me for.
It is embarrassing that 14 days after vacating a property I am no closer to returning my deposit and have had absolutely no correspondence from a company which claim to offer professional letting services. I believe that the actions of Fineholm are not only unprofessional but the manner in which they gained access to the property without my permission raises legal issues as they didn't provide the necessary legal notification required nor was the visit to carry out an inspection or essential maintenance.
I shall complete my review by again stating that Fineholm are the most unorganised, unprofessional and poor managed organisation I have ever had the misfortune of dealing with.
I shall update the review when I have received my deposit back to update on the timescales taken, at present my request lies with SafeDeposits Scotland who are processing my request and awaiting a response from Fineholm (lets hope they have better luck them me, it would appear my email address has been added to a black list within the Fineholm email system).
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Jul 02, 2014
** Update 28/06/2014 **Now 18 days since we moved out of the property and we are still no closer to getting back our deposit.
My checkout is now being dealt with by Ellen Hamilton who according to the Fineholm website site is the Glasgow office manager - naturally her intervention only came around once I had taken the initiative to escalate the matter myself by finding additional email addresses.
However having been advised on Thursday (26th June) that she was looking into the matter I am still not in receipt of any further information - simply another time delay tactic being deployed by Fineholm to avoid dealing with the real issues which is their incompetence and inability to deal with me in a timely and professional manner.
If any other previous tenants of Fineholm have had similar issues then could I please ask you to contact me on '[email protected]' - hopefully somebody else can advise how they eventually got Fineholm to refund their deposit.
Mark
Jun 26, 2014
** Update 26/06/2014 **12 days since last hearing from Fineholm (and 15 days after leaving the property) Fineholm have advised that they are going to hold a meeting this afternoon to discuss the issues I have raised.
Still no mention of the deposit being returned or an apology on behalf of the company for ignoring my emails over the past few weeks. However I have been advised of their internal complaints procedure, at the moment I dont feel confident that they have any staff capable of carrying out an unbiased investigation into my complaint - I shall reserve judgement until I have my deposit back before proceeding with any internal investigation into issue mentioned previously (including why access was given to the property without my permission).
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Opening Hours
Address
Fineholm
114 Union Street
Glasgow
City of Glasgow
G1 3QQ
0141 221 7993
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £46,000 | £212,000 |
| Lettings | 86% | 86% | £350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 8 | 301 | 71 | 23 | 0 | 2 | 0 | 9 | 8 |
Areas covered
- G1
- All G postcodes
- G2
- All ML postcodes
- G3
- G4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 19,2021
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Caroline Connelly in Maintenance section is just super! Both my flats were up for re letting recently and Caroline was super organised and responsive had solutions that took the stress off me. My Dad would normally pop up between lets but he has not been ...
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Aug 17,2021
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The agent I spoke to on the phone, whose name I did not get, was unhelpful and unprofessional. I understand that this is a busy time, but I work evenings, and so the agent telling me to "call within a few hours of a property ...
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Caroline C. has been an asset for Fineholm! She dealt with every issue professionally, effectively, efficiently, and in a timely manner!...
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Jun 23,2021
Jun 23,2021
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Great service, the gentleman that dealt with me Taryn always replied to my emails and questions quickly, the whole process was painless....
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Jun 24, 2021
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Thanks John i am glad you found the process very straightforward ...
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Thank you for the feedback and we are glad you found it to be a very smooth process. ...
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Great service so far. Any issues, questions or complaints are dealt with efficiency and seriousness. I am happy to continue being a tenant with this company.
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May 12,2021
May 12,2021
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Taryn brown was amazing!!
He helped me a lot and is been really nice and patient answering my questions.
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May 12, 2021
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Thank you for the kind review and it was a pleasure to help you with this move. ...
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Apr 08,2021
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Recently Microwave exploded .. Needed a replacement and Linda sorted it.
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Mar 18,2021
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Our boiler recently broke for over a week which was frustrating but Linda was brilliant throughout it all. She did all she could to get the new boiler approved promptly and kept us updated each day with progress updates - even sending emails after 9 o’...
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Mar 19, 2021
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Hi Shannon, thank you very much for your kind words and patience throughout a very frustrating time for you and your flatmate. I was more than happy to assist and furnish you with updates which resulted in a new boiler being installed. Best wishes. ...
Feb 20,2021
Feb 20,2021
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Recently our hot water and heating was closed off due to issues with the boiler. This resulted in an 8 day period were we were left without heating and hot water. Having had issues with Fineholm at the beginning of our tenancy I was especially anxious ...
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Feb 20, 2021
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Hi Kirsten, I know it was a very distressing time for you during one of the coldest weeks of the year, however, it was a pleasure dealing with the issue from start to finish resulting in a new boiler being installed, finally restoring heating and hot water. Thank you very much for the kind words. ...
Feb 12,2021
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Excellent service from Linda Thomson with organising the replacement boiler for my property and dealing with my tenant, who was reluctant to allow access to have the boiler replaced. Great communication to me from Linda throughout....
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Feb 13, 2021
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Michael, thank you for the kind words, it was a pleasure arranging the boiler installation for your property and I'm happy we reached the desired outcome for everyone in the end. ...
Feb 03,2021
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Linda has been great throughout our time living in thia flat. She is quick to fix issues for us, I would usually have an issue in the evening, and she is still quick to respond back. Such a good worker....
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Feb 04, 2021
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Hello Kieran, thank you very much for the kind words, it is always a pleasure to speak with you in order to resolve issues within the property. ...
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No matter how ideal the property seems, DO NOT rent it from fineholm. You might think you'd be able to deal with it, but the stress they make you go through after you move it is not going to be worth anything! I give them ...
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Jan 14,2021
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Fineholm made letting out my flat a very straightforward process. Their knowledgeable, friendly team provided advice and guidance at every stage. Tenants were found within a week of the property being advertised and moved in soon after. This is my second time using Fineholm and ...
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Jan 14, 2021
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Thank you for the review and we are really pleased you were happy with the service we provided. ...
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Jan 13,2021
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I have been a tennant for a long time, and I fine Linda Thomson excellent with maintenance isssues I have, quick responses and gets the job done, also a pleasure to liaise with, also shelagh from accounts is excellent also Thankyou for all your help ...
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Jan 12,2021
Jan 12,2021
0
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The worst company in glasgow.
They have refused to do any maintenance on the property, it was given to us in the worst state i've ever seen, and they had the cheek to take almost half the deposit for "Gardening", the gardeners haven't been here ...
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Dec 17,2020
Dec 17,2020
0
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Due to personal reasons I found myself having to move quickly. The fineholm team were more then accommodating especially Taryn Brown who went above and beyond to help the process move fast. I'm very excited to move into my new flat....
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Dec 16,2020
Dec 16,2020
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I found a flat I was interested in renting on Rightmove and Fineholm was the agent responsible for the flat. They were very quick to respond to questions and arrange my viewing without any delay. They also got all the paperwork sorted in two days. ...
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Oct 29,2020
Oct 29,2020
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Have rented via Fineholm for over 2 years now and they are always quick to action any issues we have. Staff are friendly and helpful....
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Oct 30, 2020
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Hi Megan,
Thank you for your feedback positive feedback, its greatly appreciated. ...
Oct 22,2020
Oct 22,2020
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Linda Thomson dealt with our boiler situation very well. Her advice was sound, her emails prompt, clear and concise. I am a landlord and have several properties managed by Fineholm. I am happy with their service....
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Oct 22, 2020
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Hi Karen, thank you very much for the kind words, it was a pleasure dealing with the boiler issue on behalf of yourself and your tenant and reaching an agreed resolution. ...
Oct 20,2020
Oct 20,2020
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It was a nice experience as compared to other agencies, they were swift in arranging viewings and also in case there are canceling and quick with the application as well....
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Sep 01,2020
Sep 01,2020
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Taryn was very professional, with quick response on mail and providing requested details swiftly, really appreciate the professional service by Taryn....
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Aug 31,2020
Aug 31,2020
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Fineholm has been easy to approach and quick in responding to any enquiries,
Lee Anne especially helped expediting the deposit released....
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Aug 24,2020
Aug 24,2020
0
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I had a very specific time frame to work within and due to Covid-19 it was very difficult to gather together all the necessary references for this date. The member of staff in charge of my tenancy and accumulating the necessary documents was very responsive, ...
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Aug 24, 2020
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Thanl you for the nice review and i am really happy you had a good experience with us. ...
Aug 22,2020
Aug 22,2020
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What a great team at Fineholm. From first contact the experience was excellent and any member of the team was really pleasant and professional. Fineholm are truly the experts if you want to rent out a property. I was a true novice but Fineholm were ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:31 PM 01/11/2017 by allAgents
Best Letting Agent in G1 
Best Letting Agent in G1 
In the vast majority of cases, check-out appointments are conducted and deposits refunded without incident. I'm sorry that hasn't been your experience. I assure you, however, that your complaint will be investigated in line with the ARLA recommended time frame and if we're unable to reach an agreement with regard to deductions from your deposit, an adjudicator will be appointed by SDS and I'm confident he/she will reach a fair conclusion.
Regards
Ellen