Steve Johnson said about William H Brown

Services : Sales( As a Vendor )Date: 12th Jun 2014

I chose to sell my property with William H Brown after a fantastic sales pitch by the branch manager. However, after that initial visit things started to go down hill. I had virtually no contact from the branch manager or his team after putting my property on the market. I raised a complaint with William H Brown which was not resolved and again I was not contacted. My property was on the market for eight months and only had four viewings (3 of which I conducted myself), and absolutely no feedback from the agent. Thankfully my house did sell but, received absolutely no information from the agent unless I contacted them. The service was poor and did not meet the expectations raised during the initial sales meeting.
I signed up to the incentive which meant I paid £240 up front for advertising my property which they advised me would be refunded if I used their recommended solicitors. The solicitor then informed me that this is not an automatic refund off the cost and needed to go through their head office. Lets just say I am still waiting for the refund.
This was the first time I've gone through the process of selling/buying a house and would strongly recommend you do your research before selecting an agent, and read all the fine print before signing anything.
In summary I was very dis-satisfied with the overall customer experience with William H Brown and feel particularly let down.

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