100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
86% lettings fee satisfaction
This company is no longer in business.
May 17,2014
May 17,2014
2
people found
this helpful
this helpful
Quite simply the worst company i have ever dealt with (and I'm a Scottish Power customer!!!) The staff are completely rude, they NEVER return my phone calls and they don't keep any of their promises. Ever since day one they have caused me all sorts of problems.
It all started when my lease on my old property (with another agent) was coming to an end and i had decided to move on due to my unbearable neighbors. It took some time to find a property that ticked all the boxes but in the end i found the property with Fineholm that seemed to tick most of the boxes.
After viewing the property i called the office and spoke to Taryn who was about as enthusiastic on the phone as a dying animal, not a great first impression! Never the less i decided (much to my peril) to press on with securing the property, as i was now at the point where i had to find a flat or risk becoming homeless at the end of my current lease. This was a situation which i feel Fineholm and Taryn exploited to their own gain. I was looking for an initial 6 month lease which is how this property was advertised, Taryn advised me that because i wanted to move in to the property in July that the Landlord probably wouldn't agree to a 6 month lease because that would mean my lease would end in January and it is too difficult to find a tenant in January (have you ever heard the like?). I responded by asking Taryn to find out if the Landlord would agree to a six month lease, but i stupidly told him (because of the time pressure I was under) that if they didn't agree to it that i would just take an 8 month lease. I spoke to Taryn the following day to arrange the formalities involved in setting up the lease. Until i brought up the matter Taryn never mentioned anything about the term of the lease. When i asked him if he's spoken to the Landlord about it, he answered hesitantly by saying that the Landlord refused my request. Judging by the manner n which he gave this response i doubt very much that he bothered his a*se contacting the Landlord. I could see on Zoopla that the property had been on the rental market for some time so i doubt very much the Landlord would have risked losing a new tenant over a couple of months on the lease. So in the end i signed up to this 8 month lease, which by the way, had a clause n it that they would raise the rent every 6 months. I was therefor pressured into signing a lease which tied me into a mandatory price increase!
Things only got worse from there. I was given an inventory with literally hundreds of points on it (i have rented several properties from other agents and have never seen the like) this is clearly used to trip up tenants in a desperate ploy that they will overlook inaccuracies (deliberate inaccuracies?) Unfortunately neither me nor y partner really have the time to dissect such a mammoth document, so i never fully checked or returned the inventory, as i have never had any issues with ths from any of my previous agents (big mistake btw!). I did have a look through it and everything did look to be in order (I found out after my final inspection that this really was not the case).
Upon moving into the property i found that their were no less than five light bulbs out. Admittedly this isn't a massive issue but it did specifically mention in the lease that if any light bulbs were out that we should let our property manger (Melissa) know within 5 days and these would be replaced. As my lease was signed just before the office closed on a Friday night I called the first chance i got on the Monday afternoon to speak to Melissa, I was advised by a colleague of hers that she was on lunch and that she would leave her a message to call back. It got to Wednesday and i still hadn't heard anything, so i decided to call back, again i was told that Melissa wasn't available but that she would call me back. By Friday i still hadn't heard anything so i decided to email Melissa directly myself, that way i could be sure that she would get the message. I explained in my email about how i had called on the Monday and the Wednesday had had received no response, and that i wanted the bulbs replaced. Melissa ignored this email, which i have since found out is a habit of hers. In the end i bit the bullet and replaced the bulbs myself. It's not a massive cost but the crux of the issue is not so much the cost but the way i was treated by the rude and unhelpful staff, and not for the first time, certainly not for the last time.
The next issue i had with Fineholm was about general incompetence and broken promises. I came back from a lovely holiday in Crete to find my kitchen flooded by the "*" in the flat above (not Fineholm's fault of course) My partner contacted Melissa the very next day to advise what had happened. Melissa advised my partner that they would send someone out to assess the damage and to arrange any remedial work. The water luckily hadn't done any serious damage the place just needed a major scrub down and the ceiling needed repainted to cover the brown marks, Fineholm wouldn't have known this though, as they never bothered sending anyone out. I decided just to drop the issue as Fineholm were becoming a real chore to deal with and quite frankly it was ore hassle than it was worth to get the, to do anything. I wasn't overly bothered my the mark on the ceiling. A month or two later i got out of bed one morning to find water literally pouring from the ceiling, the aforementioned alcoholic had done it again but this tie i was there to witness the water pouring through the ceiling. Obviously this is quite concerning, as the weight of the water was causing the ceiling to sg and it looked as though it could collapse at anytime (again not Fineholm's fault). The first thing i did was chap the door of the flat above, but there was no answer. Knowing that the Fineholm office would not yet be open I turned to my Fineholm welcome pack for advise. The pack did indeed have advice for my very situation, it provided a contact number for environmental health and advised that if we contacted them they would arrange for the Police to break in and shut off the water. Unfortunately the number provided and it's department had closed down many years ago (how helpful!) nor could i find any such alternative online. I then decided to try cutting out the middle man and phone the police directly (on a non emergency number) only to be advised that this was not a police matter and that the information in the Fineholm welcome pack was inaccurate. After all this rigmarole enough time had passed that the Fineholm office was now open. Melissa was as helpful as ever by having no suggestions other than try chapping the door again (we knew the loon ball in the flat above had not returned home, as we would have heard him). Eventually our neighbor did come back home and we got him to sort what ever the hell it was that as causing the flooding. We were again advised by Mellisa that someone would be round to assess and repair the damage, this as we had come to expect, was another lie. The only people that came round were a couple of guys with a dehumidifier whom the Landlady herself had arranged, not Fineholm. Personally i don't blame her from taking matters into her own hands (on her "fully managed" property) as Fineholm sure as sh*t weren't going to do anything about it.
Another problem i had is that they insist on arranging inspections and then don't turn up. I understand that you don't have to be in for these inspections but personally i wouldn't let a stranger in my house on their unattended (god knows what they could be getting up to), So my partner arranged to be in the house during the 3 hour time gap that they gave. For the first inspection they didn't turn up. We then got an email saying that they couldn't make it because of traffic (apparently the traffic was so bad that they couldn't make the 10 minute drive that their office is from the flat, in 3 hours!) So they then gave us another 3 hour slot in which my partner waited in for and again nobody showed up. The full 8 months i lived there there wasn't a single inspection, the same thing happened with the other two or three inspections they arranged during this time. They did somehow manage to show up for the final inspection that's for sure!!!
Now the final inspection really was the icing on cake. They sent possibly the rudest person i have ever met, sadly i can't recall her name. The way this woman spoke to me and my partner was unbelievable, she made personal comments about how we never cleaned the flat properly (the house was "*" spotless!!!), she even made a comment about how there were finger marks on the (chrome) taps, it doesn't matter how well you clean those taps the second you touch them they get finger prints on them. it's common sense. So at the end of her hour long inspection (of a 1 bed flat) she had a list as long as her ar of things that were apparently wrong wth the flat. I have rented several flats in the past and i have left them all at the same standard and never lost a single penny from my deposit.
As expected we received correspondence some weeks later advising us that they were looking for £150 from our deposit. This was split into £60 for cleaning, £60 for repairs and replacements and £30 for an arrangement of work fee. As mentioned earlier, the flat was spotless and no cleaning was required at all, none the less i expected them to try and gouge money out of us for this anyway. Now the law in regards to Landlords keeping deposits specifically states that the Landlord/agent cannot be in a better posoition than they were before the lease was signed so by the letter of the law this £30 fee for "arrangement of work" is illegal, how can they possibly justify it costing that amount to make a few phone calls? Their justification is that it is in the lease that i signed, guess what Fineholm that doesn't make it legal!!! In regards to the fee for repairs and replacements, i would expect and agree to pay something towards this as i did accidentally damage a cheap naff wooden door in the property. They have a very similar door in B&Q for £22 (which isn't the cheapest shop in the word), even factoring in costs for a handle and the tie for someone to buy and fit it i wouldn't expect to pay any more than £50 and that's being generous. So all in all they are trying to rip me off every which way they can. When they sent the email i replied back the same day with a pretty lengthy message about how ridiculous these costs were and asking for a full breakdown of what exactly they were for (i.e what was cleaned, repaired etc) and advising that i would absolutely be disputing these charges. I got a rather rude email back from Lee Anne Reid, advising me that i can dispute it if i want but they "will win", and advising that she has passed y message on to Melissa and she will contact me to discuss my points. No prizes for guessing what happened next! Yep, no reply from Melissa (saw that one coming a mile off!). I am still none the wiser as to the breakdown of these charges but Fineholm will be forced to hand that information over during the dispute. I'm not all that bothered about the money tbh, it's more to do with the principal of the matter.
I read a similiar complaint on here about Fineholm, and their (not so) clever answer was that only 1% of people dispute their deposit return. If anything that only backs up the point that they try anything they can to steal their tenant's deposits because 99% of people won't bother disputing it! Silly Fineholm.
I would like to finish off by mentioning that this is just a handful of the issues i endured during the short time i was with Fineholm, i really could have gone on all day but i got a little board. So if you want an agent with rude, unhelpful, "*" staff then Finholm is the company for you!
It all started when my lease on my old property (with another agent) was coming to an end and i had decided to move on due to my unbearable neighbors. It took some time to find a property that ticked all the boxes but in the end i found the property with Fineholm that seemed to tick most of the boxes.
After viewing the property i called the office and spoke to Taryn who was about as enthusiastic on the phone as a dying animal, not a great first impression! Never the less i decided (much to my peril) to press on with securing the property, as i was now at the point where i had to find a flat or risk becoming homeless at the end of my current lease. This was a situation which i feel Fineholm and Taryn exploited to their own gain. I was looking for an initial 6 month lease which is how this property was advertised, Taryn advised me that because i wanted to move in to the property in July that the Landlord probably wouldn't agree to a 6 month lease because that would mean my lease would end in January and it is too difficult to find a tenant in January (have you ever heard the like?). I responded by asking Taryn to find out if the Landlord would agree to a six month lease, but i stupidly told him (because of the time pressure I was under) that if they didn't agree to it that i would just take an 8 month lease. I spoke to Taryn the following day to arrange the formalities involved in setting up the lease. Until i brought up the matter Taryn never mentioned anything about the term of the lease. When i asked him if he's spoken to the Landlord about it, he answered hesitantly by saying that the Landlord refused my request. Judging by the manner n which he gave this response i doubt very much that he bothered his a*se contacting the Landlord. I could see on Zoopla that the property had been on the rental market for some time so i doubt very much the Landlord would have risked losing a new tenant over a couple of months on the lease. So in the end i signed up to this 8 month lease, which by the way, had a clause n it that they would raise the rent every 6 months. I was therefor pressured into signing a lease which tied me into a mandatory price increase!
Things only got worse from there. I was given an inventory with literally hundreds of points on it (i have rented several properties from other agents and have never seen the like) this is clearly used to trip up tenants in a desperate ploy that they will overlook inaccuracies (deliberate inaccuracies?) Unfortunately neither me nor y partner really have the time to dissect such a mammoth document, so i never fully checked or returned the inventory, as i have never had any issues with ths from any of my previous agents (big mistake btw!). I did have a look through it and everything did look to be in order (I found out after my final inspection that this really was not the case).
Upon moving into the property i found that their were no less than five light bulbs out. Admittedly this isn't a massive issue but it did specifically mention in the lease that if any light bulbs were out that we should let our property manger (Melissa) know within 5 days and these would be replaced. As my lease was signed just before the office closed on a Friday night I called the first chance i got on the Monday afternoon to speak to Melissa, I was advised by a colleague of hers that she was on lunch and that she would leave her a message to call back. It got to Wednesday and i still hadn't heard anything, so i decided to call back, again i was told that Melissa wasn't available but that she would call me back. By Friday i still hadn't heard anything so i decided to email Melissa directly myself, that way i could be sure that she would get the message. I explained in my email about how i had called on the Monday and the Wednesday had had received no response, and that i wanted the bulbs replaced. Melissa ignored this email, which i have since found out is a habit of hers. In the end i bit the bullet and replaced the bulbs myself. It's not a massive cost but the crux of the issue is not so much the cost but the way i was treated by the rude and unhelpful staff, and not for the first time, certainly not for the last time.
The next issue i had with Fineholm was about general incompetence and broken promises. I came back from a lovely holiday in Crete to find my kitchen flooded by the "*" in the flat above (not Fineholm's fault of course) My partner contacted Melissa the very next day to advise what had happened. Melissa advised my partner that they would send someone out to assess the damage and to arrange any remedial work. The water luckily hadn't done any serious damage the place just needed a major scrub down and the ceiling needed repainted to cover the brown marks, Fineholm wouldn't have known this though, as they never bothered sending anyone out. I decided just to drop the issue as Fineholm were becoming a real chore to deal with and quite frankly it was ore hassle than it was worth to get the, to do anything. I wasn't overly bothered my the mark on the ceiling. A month or two later i got out of bed one morning to find water literally pouring from the ceiling, the aforementioned alcoholic had done it again but this tie i was there to witness the water pouring through the ceiling. Obviously this is quite concerning, as the weight of the water was causing the ceiling to sg and it looked as though it could collapse at anytime (again not Fineholm's fault). The first thing i did was chap the door of the flat above, but there was no answer. Knowing that the Fineholm office would not yet be open I turned to my Fineholm welcome pack for advise. The pack did indeed have advice for my very situation, it provided a contact number for environmental health and advised that if we contacted them they would arrange for the Police to break in and shut off the water. Unfortunately the number provided and it's department had closed down many years ago (how helpful!) nor could i find any such alternative online. I then decided to try cutting out the middle man and phone the police directly (on a non emergency number) only to be advised that this was not a police matter and that the information in the Fineholm welcome pack was inaccurate. After all this rigmarole enough time had passed that the Fineholm office was now open. Melissa was as helpful as ever by having no suggestions other than try chapping the door again (we knew the loon ball in the flat above had not returned home, as we would have heard him). Eventually our neighbor did come back home and we got him to sort what ever the hell it was that as causing the flooding. We were again advised by Mellisa that someone would be round to assess and repair the damage, this as we had come to expect, was another lie. The only people that came round were a couple of guys with a dehumidifier whom the Landlady herself had arranged, not Fineholm. Personally i don't blame her from taking matters into her own hands (on her "fully managed" property) as Fineholm sure as sh*t weren't going to do anything about it.
Another problem i had is that they insist on arranging inspections and then don't turn up. I understand that you don't have to be in for these inspections but personally i wouldn't let a stranger in my house on their unattended (god knows what they could be getting up to), So my partner arranged to be in the house during the 3 hour time gap that they gave. For the first inspection they didn't turn up. We then got an email saying that they couldn't make it because of traffic (apparently the traffic was so bad that they couldn't make the 10 minute drive that their office is from the flat, in 3 hours!) So they then gave us another 3 hour slot in which my partner waited in for and again nobody showed up. The full 8 months i lived there there wasn't a single inspection, the same thing happened with the other two or three inspections they arranged during this time. They did somehow manage to show up for the final inspection that's for sure!!!
Now the final inspection really was the icing on cake. They sent possibly the rudest person i have ever met, sadly i can't recall her name. The way this woman spoke to me and my partner was unbelievable, she made personal comments about how we never cleaned the flat properly (the house was "*" spotless!!!), she even made a comment about how there were finger marks on the (chrome) taps, it doesn't matter how well you clean those taps the second you touch them they get finger prints on them. it's common sense. So at the end of her hour long inspection (of a 1 bed flat) she had a list as long as her ar of things that were apparently wrong wth the flat. I have rented several flats in the past and i have left them all at the same standard and never lost a single penny from my deposit.
As expected we received correspondence some weeks later advising us that they were looking for £150 from our deposit. This was split into £60 for cleaning, £60 for repairs and replacements and £30 for an arrangement of work fee. As mentioned earlier, the flat was spotless and no cleaning was required at all, none the less i expected them to try and gouge money out of us for this anyway. Now the law in regards to Landlords keeping deposits specifically states that the Landlord/agent cannot be in a better posoition than they were before the lease was signed so by the letter of the law this £30 fee for "arrangement of work" is illegal, how can they possibly justify it costing that amount to make a few phone calls? Their justification is that it is in the lease that i signed, guess what Fineholm that doesn't make it legal!!! In regards to the fee for repairs and replacements, i would expect and agree to pay something towards this as i did accidentally damage a cheap naff wooden door in the property. They have a very similar door in B&Q for £22 (which isn't the cheapest shop in the word), even factoring in costs for a handle and the tie for someone to buy and fit it i wouldn't expect to pay any more than £50 and that's being generous. So all in all they are trying to rip me off every which way they can. When they sent the email i replied back the same day with a pretty lengthy message about how ridiculous these costs were and asking for a full breakdown of what exactly they were for (i.e what was cleaned, repaired etc) and advising that i would absolutely be disputing these charges. I got a rather rude email back from Lee Anne Reid, advising me that i can dispute it if i want but they "will win", and advising that she has passed y message on to Melissa and she will contact me to discuss my points. No prizes for guessing what happened next! Yep, no reply from Melissa (saw that one coming a mile off!). I am still none the wiser as to the breakdown of these charges but Fineholm will be forced to hand that information over during the dispute. I'm not all that bothered about the money tbh, it's more to do with the principal of the matter.
I read a similiar complaint on here about Fineholm, and their (not so) clever answer was that only 1% of people dispute their deposit return. If anything that only backs up the point that they try anything they can to steal their tenant's deposits because 99% of people won't bother disputing it! Silly Fineholm.
I would like to finish off by mentioning that this is just a handful of the issues i endured during the short time i was with Fineholm, i really could have gone on all day but i got a little board. So if you want an agent with rude, unhelpful, "*" staff then Finholm is the company for you!
What agent could do to change your mind?
In reality nothing can change my mind at this point, the damage is done. As a gesture of goodwill they could agree to release the amount of my deposit that i deem fair but i know they won't do that as customer service is not in their ethos. Even then it would only be a drop in the ocean.Attached Filesnbsp;
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May 21, 2014
Irvine, I'm sorry to read your complaint regarding your tenancy with Fineholm- if you can contact me on [email protected] to advise which property you were a tenant in I will investigate your complaint.
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23rd Feb 2022
reviewed by 'Sonya Pavlova'
25th Jan 2022
reviewed by 'Mark'
12th Jan 2022
reviewed by 'Chithraanjane'
Opening Hours
Address
Fineholm
114 Union Street
Glasgow
City of Glasgow
G1 3QQ
0141 221 7993
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £46,000 | £212,000 |
| Lettings | 86% | 86% | £350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 8 | 301 | 71 | 23 | 0 | 2 | 0 | 9 | 8 |
Areas covered
- G1
- All G postcodes
- G2
- All ML postcodes
- G3
- G4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 23,2022
Feb 23,2022
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I would like to thank Taryn for being so efficient and fast responding to all our enquiries. It is truly appreciated by us....
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Feb 09,2022
Feb 09,2022
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Extremely transparent about their service, requirements of the landlord, etc. Very helpful. Took the time to explain what we needed to know....
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Jan 25,2022
Jan 25,2022
1
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Leaks, faults, no repairs, no response. An exhausting 2years of appalling service or lack of. Not to be relied on or trusted to respond or honour commitments. Treat tenants as a commodity.
Moved in to a temporary repair in the ceiling, moved out to repair ...
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Jan 12,2022
Jan 12,2022
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Highly satisfied customer experience from Taryn, very helpful & comfortable conversation. Your excellent work is always appreciated Taryn
Thank you ☺️...
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Oct 14,2021
Oct 14,2021
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Caroline and Stephanie have been absolutely wonderful in helping my daughter find a flat near the University of Glasgow. R is a post graduate student studying Information Management and Preservation at the university. Her goal was to live in her own apartment in Glasgow; Stephanie ...
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Aug 19,2021
Aug 19,2021
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Caroline Connelly in Maintenance section is just super! Both my flats were up for re letting recently and Caroline was super organised and responsive had solutions that took the stress off me. My Dad would normally pop up between lets but he has not been ...
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Aug 17,2021
Aug 17,2021
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The agent I spoke to on the phone, whose name I did not get, was unhelpful and unprofessional. I understand that this is a busy time, but I work evenings, and so the agent telling me to "call within a few hours of a property ...
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Aug 16,2021
Aug 16,2021
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Caroline C. has been an asset for Fineholm! She dealt with every issue professionally, effectively, efficiently, and in a timely manner!...
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Jun 23,2021
Jun 23,2021
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Great service, the gentleman that dealt with me Taryn always replied to my emails and questions quickly, the whole process was painless....
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Jun 24, 2021
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Thanks John i am glad you found the process very straightforward ...
Jun 16,2021
Jun 16,2021
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Innovative, quick and painless experience! Taryn was quick with answers and giving essential information, Vouch application process was excellent and very user friendly....
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Jun 16, 2021
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Thank you for the feedback and we are glad you found it to be a very smooth process. ...
May 21,2021
May 21,2021
0
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Great service so far. Any issues, questions or complaints are dealt with efficiency and seriousness. I am happy to continue being a tenant with this company.
Caroline has been a great maintenance manager so far. Thanks very much for your help!...
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May 12,2021
May 12,2021
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Taryn brown was amazing!!
He helped me a lot and is been really nice and patient answering my questions.
I'll be moving to glasgow from london and most of the people had a problem of me not doi g viewings and he never had any ...
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May 12, 2021
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Thank you for the kind review and it was a pleasure to help you with this move. ...
Apr 08,2021
Apr 08,2021
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Recently Microwave exploded .. Needed a replacement and Linda sorted it.
Excellent and efficient service from Linda .. Thank you ?...
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Mar 18,2021
Mar 18,2021
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Our boiler recently broke for over a week which was frustrating but Linda was brilliant throughout it all. She did all she could to get the new boiler approved promptly and kept us updated each day with progress updates - even sending emails after 9 o’...
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Mar 19, 2021
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Hi Shannon, thank you very much for your kind words and patience throughout a very frustrating time for you and your flatmate. I was more than happy to assist and furnish you with updates which resulted in a new boiler being installed. Best wishes. ...
Feb 20,2021
Feb 20,2021
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Recently our hot water and heating was closed off due to issues with the boiler. This resulted in an 8 day period were we were left without heating and hot water. Having had issues with Fineholm at the beginning of our tenancy I was especially anxious ...
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Feb 20, 2021
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Hi Kirsten, I know it was a very distressing time for you during one of the coldest weeks of the year, however, it was a pleasure dealing with the issue from start to finish resulting in a new boiler being installed, finally restoring heating and hot water. Thank you very much for the kind words. ...
Feb 12,2021
Feb 12,2021
0
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Excellent service from Linda Thomson with organising the replacement boiler for my property and dealing with my tenant, who was reluctant to allow access to have the boiler replaced. Great communication to me from Linda throughout....
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Feb 13, 2021
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Michael, thank you for the kind words, it was a pleasure arranging the boiler installation for your property and I'm happy we reached the desired outcome for everyone in the end. ...
Feb 03,2021
Feb 03,2021
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Linda has been great throughout our time living in thia flat. She is quick to fix issues for us, I would usually have an issue in the evening, and she is still quick to respond back. Such a good worker....
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Feb 04, 2021
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Hello Kieran, thank you very much for the kind words, it is always a pleasure to speak with you in order to resolve issues within the property. ...
Jan 27,2021
Jan 27,2021
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No matter how ideal the property seems, DO NOT rent it from fineholm. You might think you'd be able to deal with it, but the stress they make you go through after you move it is not going to be worth anything! I give them ...
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Jan 14,2021
Jan 14,2021
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Fineholm made letting out my flat a very straightforward process. Their knowledgeable, friendly team provided advice and guidance at every stage. Tenants were found within a week of the property being advertised and moved in soon after. This is my second time using Fineholm and ...
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Jan 14, 2021
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Thank you for the review and we are really pleased you were happy with the service we provided. ...
Jan 13,2021
Jan 13,2021
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I have been a tennant for a long time, and I fine Linda Thomson excellent with maintenance isssues I have, quick responses and gets the job done, also a pleasure to liaise with, also shelagh from accounts is excellent also Thankyou for all your help ...
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Jan 12,2021
Jan 12,2021
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The worst company in glasgow.
They have refused to do any maintenance on the property, it was given to us in the worst state i've ever seen, and they had the cheek to take almost half the deposit for "Gardening", the gardeners haven't been here ...
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Dec 17,2020
Dec 17,2020
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Due to personal reasons I found myself having to move quickly. The fineholm team were more then accommodating especially Taryn Brown who went above and beyond to help the process move fast. I'm very excited to move into my new flat....
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Dec 16,2020
Dec 16,2020
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I found a flat I was interested in renting on Rightmove and Fineholm was the agent responsible for the flat. They were very quick to respond to questions and arrange my viewing without any delay. They also got all the paperwork sorted in two days. ...
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Oct 29,2020
Oct 29,2020
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Have rented via Fineholm for over 2 years now and they are always quick to action any issues we have. Staff are friendly and helpful....
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Oct 30, 2020
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Hi Megan,
Thank you for your feedback positive feedback, its greatly appreciated. ...
Oct 22,2020
Oct 22,2020
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Linda Thomson dealt with our boiler situation very well. Her advice was sound, her emails prompt, clear and concise. I am a landlord and have several properties managed by Fineholm. I am happy with their service....
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Oct 22, 2020
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Hi Karen, thank you very much for the kind words, it was a pleasure dealing with the boiler issue on behalf of yourself and your tenant and reaching an agreed resolution. ...
Oct 20,2020
Oct 20,2020
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It was a nice experience as compared to other agencies, they were swift in arranging viewings and also in case there are canceling and quick with the application as well....
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Sep 01,2020
Sep 01,2020
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Taryn was very professional, with quick response on mail and providing requested details swiftly, really appreciate the professional service by Taryn....
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Aug 31,2020
Aug 31,2020
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Fineholm has been easy to approach and quick in responding to any enquiries,
Lee Anne especially helped expediting the deposit released....
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Aug 24,2020
Aug 24,2020
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I had a very specific time frame to work within and due to Covid-19 it was very difficult to gather together all the necessary references for this date. The member of staff in charge of my tenancy and accumulating the necessary documents was very responsive, ...
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Aug 24, 2020
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Thanl you for the nice review and i am really happy you had a good experience with us. ...
Aug 22,2020
Aug 22,2020
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What a great team at Fineholm. From first contact the experience was excellent and any member of the team was really pleasant and professional. Fineholm are truly the experts if you want to rent out a property. I was a true novice but Fineholm were ...
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Best Letting Agent in G1 
Best Letting Agent in G1 
Did you ever get anywhere with Fineholm?
I am currently waiting on them to take the time to respond to my emails from 2 weeks ago in which I asked when I would be getting my deposit back (see my review above).
Could you drop me an email on [email protected] if you had any joy with this group of highly motivated and helpful letting agents?
They may state that 99% of deposits are returned with question but I think that a) lies (wouldn't be the first lie Fineholm gave me) and b) because they attempt to bully and manipulate people when they speak to them.