0% lettings valuation accuracy
56% lettings fee satisfaction
Aug 09,2013
Aug 09,2013
5
people found
this helpful
this helpful
I am finally able to write this negative review, having - three months after I moved out - found most of the remainder of the deposit that Grant Property tried to withhold from me in my bank account at last. Grant Property are the most pernicious, greedy, money-grabbing and dishonest letting agency I have ever had the misfortune of dealing with in over 15 years of renting. The stories are familiar and you will find them all over the internet. When you are moving out of a Grant-managed property, they will do their best to rip you off for as much of your deposit as possible. In our case, they claimed that a perfectly clean flat required a further six hours of cleaning (It didn't. And the Scottish Deposit Scheme halved the nearly £200 Grant tried to claim for this). To justify the ridiculously high cleaning charges, the Inventory Clerk took pictures of the inside of the corners of cupboards, a few inches of dust behind heavy furniture, and even - unbelievably - a photo of a dead moth inside an unused vase that belonged to the landlady. Grant will clearly go to any lengths to try to account for the extortionate cleaning charges they will try to deduct from deposits.
They tried to charge us for the removal of rubbish that was obviously noted as the LANDLADY'S property in their own insanely and over-zealously detailed inventory. There were mysterious lightbulbs and non-existent lampshades that apparently needed replacing (Scottish Deposit Scheme awarded us the money back for all of these lies). And, most insulting of all, Grant tried to charge us £200 for a sofa that has sustained a small amount of damage during our tenancy (unlike other letting agencies, Grant don't understand the concept of wear-and-tear).
The outright lies and damaging exaggerations of Grant's Check-Out Report that led us into arbitration with the SDS have been incredibly costly in terms of our time, energy... and money. Although we are pleased that the SDS largely upheld our end of the dispute, we are still angry that any money AT ALL was taken from our deposit. We can only conclude that Grant set the disputed amount so high that they are bound to get something back, and that they do not care about the effect of this on their tenants in the slightest. After sleepless nights and months of worry about whether we're going to be hundreds of pounds out-of-pocket, I am horrified by the way this awful company operates, and I will never forget the misery they have caused us.
My best advice if you are unlucky enough take on a Grant Property - and let's face it, you may have no choice given their stranglehold on the Edinburgh lettings market - is to take a very detailed video of every area of your new flat when you arrive, make sure you note any discrepancies on the Check-In Report (although, in our case, Grant didn't even submit our amended version during the deposit dispute process which was incredibly dishonest of them), and be prepared for a fight... because, when it comes to the end of your contract, you've almost certainly got one on your hands.
They tried to charge us for the removal of rubbish that was obviously noted as the LANDLADY'S property in their own insanely and over-zealously detailed inventory. There were mysterious lightbulbs and non-existent lampshades that apparently needed replacing (Scottish Deposit Scheme awarded us the money back for all of these lies). And, most insulting of all, Grant tried to charge us £200 for a sofa that has sustained a small amount of damage during our tenancy (unlike other letting agencies, Grant don't understand the concept of wear-and-tear).
The outright lies and damaging exaggerations of Grant's Check-Out Report that led us into arbitration with the SDS have been incredibly costly in terms of our time, energy... and money. Although we are pleased that the SDS largely upheld our end of the dispute, we are still angry that any money AT ALL was taken from our deposit. We can only conclude that Grant set the disputed amount so high that they are bound to get something back, and that they do not care about the effect of this on their tenants in the slightest. After sleepless nights and months of worry about whether we're going to be hundreds of pounds out-of-pocket, I am horrified by the way this awful company operates, and I will never forget the misery they have caused us.
My best advice if you are unlucky enough take on a Grant Property - and let's face it, you may have no choice given their stranglehold on the Edinburgh lettings market - is to take a very detailed video of every area of your new flat when you arrive, make sure you note any discrepancies on the Check-In Report (although, in our case, Grant didn't even submit our amended version during the deposit dispute process which was incredibly dishonest of them), and be prepared for a fight... because, when it comes to the end of your contract, you've almost certainly got one on your hands.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
30th Dec 2022
reviewed by 'Lilly'
29th Jul 2022
reviewed by 'ab4819'
14th Jun 2022
reviewed by 'Kennethe'
12th Apr 2022
reviewed by 'Oliver'
17th Nov 2021
reviewed by 'Ben'
15th Oct 2021
reviewed by 'Student Gaurantor'
Opening Hours
Address
Grant Property
14 Coates Crescent
Edinburgh
City of Edinburgh
EH3 7AF
0845 230 2288
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 56% | £292 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 11 | 19 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 30,2022
Dec 30,2022
1
people found
this helpful
this helpful
DO NOT RENT FROM THIS COMPANY! Grant property/ Sandstone whatever they call themselves now. We rented in Nottingham, avoid if you can. They are quick to take your deposit and get your contract sorted and then everything goes wrong… It started with them not proving ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2022
Jul 29,2022
1
people found
this helpful
this helpful
I phoned this Edinburgh company just the other day and spoke to Max, chasing an email enquiry I’d sent to enquire of a student property for son and friend, advertised on ‘accommodation for students’ website. Firstly, the phone was answered with a few syllables ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 14,2022
Jun 14,2022
3
people found
this helpful
this helpful
Firstly, I would give this 0 stars if I could. Avoid at all costs. Super helpful when you want to get a property but not so much when you can't go through with one.
WHEN A PERSON PAYS MONEY TO TAKE SOMETHING OFF THE MARKET AND ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 12,2022
Apr 12,2022
3
people found
this helpful
this helpful
Could not disadvise this letting agency any more. The whole business is a laughing stock. Unresponsive, unethical, unhelpful. It is the stuff of cowboys. We have lived in the property for 23 months with black mould on the wall which we were promised would be fixed ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2021
Nov 17,2021
0
people found
this helpful
this helpful
A non starter, after dealing with the agent via email and signing all the relevant forms, they informed me the day after I was due to move in that another fee would need to be paid to "release the keys" the fee was almost a ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 15,2021
Oct 15,2021
4
people found
this helpful
this helpful
This review concerns Grant Property (Sandstone Property) operating in Bristol.
My son is a student in Bristol. He recently left a shared house in Bristol which was let through Grant Property.
Upon leaving the house, Grant property wanted to make a number of deductions from ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06, 2022
View all comments
(1)
Company was pretty quick with repairs but absolutely atrocious delay with getting deposit back! Also charged us over 500 pounds for basic cleaning.. no repairs needed in the property after tenancy was up, just fine tune cleaning and normal wear and tear. I've lived in over 20 houses and never has a company been so money hungry when trying to get every little ounce of deposit back. Honestly would never live in another one of their houses- unless you don't care about losing your money neither shou ...
Sep 26,2021
Sep 26,2021
2
people found
this helpful
this helpful
Avoid as a tenant. Throughout our tenancy our emails and maintenance requests were repeatedly ignored for urgent issues such as the front door lock malfunctioning and a leak over electrical cables, a potential fire risk.
Upon check-out we were charged an enormous cleaning bill, despite ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Aug 08,2021
Aug 08,2021
1
people found
this helpful
this helpful
House was lovely but I moved in to the boiler not working and it taking 2 days to fix. Maintenance issues were often logged with no resolution until multiple times pestering. The back gate broke after extreme weather and they did not fix it. After months ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2021
Jul 07,2021
2
people found
this helpful
this helpful
Disgraceful letting agency. We’ve been living with a broken buzzer for 8 months - a clear violation of their obligation to respond to such issues within 28 days.
The company also lied to my girlfriend (another of their tenants), telling her she would lose 4 months worth ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2021
Jul 07,2021
1
people found
this helpful
this helpful
Disgraceful letting agency. We’ve been living with a broken buzzer for 8 months - a clear violation of their obligation to respond to such issues within 28 days.
The company also lied to my girlfriend (another of their tenants), telling her she would lose 4 months worth ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2021
Mar 03,2021
2
people found
this helpful
this helpful
Worset agents I have ever come across. Sloppy work by admin staff, poor maintenance issue follow up then have the cheek to deduct a cleaning fee when the flat was left cleaner then when it was handed over. Im shocked that this company with such ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2020
Jun 27,2020
0
people found
this helpful
this helpful
I have been a tenant with Grant property for two years. Overall, my experience was very good. I constantly had a person to communicate possible issues with the house. Furthermore, whenever there was an issue, the agency would deal with it promptly....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2020
Feb 05,2020
0
people found
this helpful
this helpful
My experience with Grant property has been great! Staff are friendly and helpful, with quick responses to email etc and always helping out where they can! Matthew has been an absolute star helping us sort out everything!
Thank you so so much, hugely appreciated!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25,2019
Nov 25,2019
0
people found
this helpful
this helpful
Very professional staff, always available and ready to help with any question.
I strongly recommend this agency if you are looking for a flat to rent in Edinburgh....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2019
Sep 30,2019
5
people found
this helpful
this helpful
Absolutely shocking estate agents. Please avoid at all costs. We had no end of problems in our flat, including those which endangered both our own and the public's lives. Grant were informed of these problems multiple times via email and phone. However, absolutely nothing was ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28,2019
Jun 28,2019
0
people found
this helpful
this helpful
I've found everyone at Grant Property incredibly helpful and a pleasure to deal with. My initial online enquiry was answered promptly, communications have been excellent (especially Peter), and they have gone out of their way to make the process easy. This was much appreciated as ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 14,2019
Mar 14,2019
2
people found
this helpful
this helpful
We booked the property through Airbnb for a weekend away and had very good communication with Ben from Grant Properties. The property we stayed in was to an outstanding finish and everything was provided for us that we needed for an enjoyable stay. I would ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 03,2019
Jan 03,2019
4
people found
this helpful
this helpful
I moved into a 2 bed flat half way through the tenancy when one of the tentants moved out, I had agreed with the tenant that he would continue to pay the utilities and I would just pay the rent.
However Grant put all the bills ...
read full review
read full review
Comment on agent fees
Horribly horribly overpriced, I moved in last minute and am paying prices for a run down dingy flat equivalent to city center water front prices. Truly awful company.
Was this helpful?
Yes
Yes
Jul 25,2018
Jul 25,2018
1
people found
this helpful
this helpful
We let from the Edinburgh branch of Grant Property on moving to Edinburgh four years ago. We found them to provide an excellent service,prompt and professional. There only appears to be enough space to list 2 staff members but we dealt regularly with Katie McIntosh,...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03,2018
Jun 03,2018
1
people found
this helpful
this helpful
Lots of questions arose after our property was sold halfway through our lease but, even though we did not have an appointment, Scott set aside tike in his diary to talk to us and explain all of the answers to our questions. We are extremely ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 01,2018
Jun 01,2018
4
people found
this helpful
this helpful
Grant has been very helpful and service-minded up until moving in. After that we have had several problems with important facilities not working on and off, and especially a reoccurring incident with the boiler causing the house to be out of hot water and heating, ...
read full review
read full review
Was this helpful?
Yes
Yes
May 24,2018
May 24,2018
0
people found
this helpful
this helpful
They were so patient in handling our problems and helped us step by step. it's very hard to even get viewings as students in Edinburgh but Grant Property and Lily in particular really gave us the help we needed...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 21,2017
Sep 21,2017
9
people found
this helpful
this helpful
I didn't realize Grant had such an awful reputation until I moved into the flat. Unfortunately, for us they lived up to their bad reputation. Here are some of the issues that arose:
They gave our intinary with our names and addresses to another tenant ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2017
Feb 13,2017
8
people found
this helpful
this helpful
Worst landlords I've ever had. Shower began leaking into my bedroom in September. It is now the 13th of *February and I've still had nothing fixed....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2017
Jan 21,2017
4
people found
this helpful
this helpful
I would never recommend this company. First of all, my flat mates and I booked in to view a property and were told we had a set date. When we turned up to the flat on that date nobody from Grant Property showed up. We ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23, 2017
View all comments
(1)
Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected]
Andrew Hutton
Associate Director of Property Management. ...
Mar 15,2016
Mar 15,2016
1
people found
this helpful
this helpful
So I wasn't exactly excited to go through grant property due to previous reviews. However I am very glad I did, they were extremely helpful, and it was a quick and swift process. During the booking of viewings, it was hard to book a time ...
read full review
read full review
Comment on agent fees
Fairly reasonable fees. The application process was easy to use and straight forward
Was this helpful?
Yes
Yes
Jul 07,2015
Jul 07,2015
0
people found
this helpful
this helpful
I thought that finding a property was going to be a nightmare. But Grants helped me to fund the perfect property after I met them on the way to another property viewing. Robyn was my main point of contact and she regularly kept me up ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 30,2015
Jun 30,2015
0
people found
this helpful
this helpful
I've been happy with Grants over the past year and the staff were helpful when we were applying and doing paperwork to move in and out. Flat was nicely decorated and comfortable and repairs were sorted out quickly. I would be happy to use them ...
read full review
read full review
Comment on agent fees
fair
Was this helpful?
Yes
Yes
Jul 08,2014
Jul 08,2014
5
people found
this helpful
this helpful
Do not use this company. They are very nice at getting you to rent the property however it all changes once you sign the papers. We have recently moved out of their property in which we were given stupid charges and lost our deposit. The ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2013
Sep 19,2013
5
people found
this helpful
this helpful
I'm currently at university, and find the way grant property conduct absolutely disgusting. If I could leave, I would. We spent 9 months with a leak with the only attempt at fixing it being painting over the hole? When we contacted for the umpteenth time they ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:23 PM 01/11/2017 by allAgents
