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Nottingham, NG1
1/5, 11 Reviews
0% Recommended
0% letting valuation accuracy
14% letting fee satisfaction
No Description Found
No Staff Registered
Latest Reviews
Gemma Finnegan
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 14.00% | £390 | £2,200 |
Address
Grant Property
6th Floor City Gate East Tollhouse Hill, Nottingham, Nottinghamshire
NG1 5FS
0131 220 6360
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Do not use- disorganised, ...
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1 Star Review
By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : NG3
Jul 28, 2023
People found this helpful0
Do not use- disorganised, greedy, impossible to work with, They have changed their name to Sandstone https://sandstoneuk.com/ - They took almost 3 months to return our deposit, despite constant reminders (no reason for the delay) - Issues reported with the property were forgotten and... Read Full Review
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Do not use- disorganised, greedy, impossible to work with,
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Michael said about Grant Property
Services : Letting( As a Tenant )Date: 28th Jul 2023
Do not use- disorganised, greedy, impossible to work with,
They have changed their name to Sandstone
https://sandstoneuk.com/
- They took almost 3 months to return our deposit, despite constant reminders (no reason for the delay)
- Issues reported with the property were forgotten and never resolved
- Tried to get us to lock into another year long contract 4 months before our minimum tenancy was due to end
- Made the property available for viewings 4 months before our minimum tenancy was due to end
- Had people turning up at the wrong days for viewings at the property
- Refused to offer a rolling contract after the first year
- Demanded a rent increase on renewal, for no reason
- They have given out our personal details to debt collectors, for utilities used after our tenancy ended
- Incorrect address details on their website
- Impossible to contact- their main number is full of dead-ends (go to reception)
- Even once I had an actual mobile number to contact the letting agent, they would rarely get back to me
This is why tenants need to have a say in what letting agent will impact their every day, rather than leaving it to the landlord to decide...
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DO NOT RENT WITH THIS ...
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1 Star Review
By : 'LB'
Services : Letting( As a Tenant )
Rent PCM : £660
Would you recommend ? : No
Postcode : NG3
Mar 19, 2023
People found this helpful1
DO NOT RENT WITH THIS COMPANY! Had to fight them through TDS to get my deposit back as they refused to communicate. Moved out in September and didn’t get my deposit back until December! Stay away-... Read Full Review
Comments (0)DO NOT RENT WITH THIS COMPANY!
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LB said about Grant Property
Services : Letting( As a Tenant )Date: 19th Mar 2023
DO NOT RENT WITH THIS COMPANY!
Had to fight them through TDS to get my deposit back as they refused to communicate. Moved out in September and didn’t get my deposit back until December! Stay away- useless.
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DO NOT RENT FROM THIS ...
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1 Star Review
By : 'Gemma'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG9
Oct 23, 2022
People found this helpful0
DO NOT RENT FROM THIS COMPANY From start to finish the quality of service was AWFUL. We had issues immediately after moving in which we reported, only for them to be ignored for months. Then if they did finally send someone, the issue was never solved. In fact, when the washing machine was... Read Full Review
Comments (0)DO NOT RENT FROM THIS COMPANY
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Gemma Finnegan said about Grant Property
Services : Letting( As a Tenant )Date: 23rd Oct 2022
DO NOT RENT FROM THIS COMPANY
From start to finish the quality of service was AWFUL. We had issues immediately after moving in which we reported, only for them to be ignored for months. Then if they did finally send someone, the issue was never solved. In fact, when the washing machine was broken and I asked for someone to come and repair it, I was sent the washing machine manual and told to fix it myself!!
and now, I have (thankfully) moved out about 3 months ago and still we are fighting with sandstone/grant to get our deposit back. Now they are practically impossible to get a hold of- however the communication was impeccable from them when it was time to actually PAY this deposit.
considering all 5 of us are students, this behaviour is absolutely appalling.
DONT NOT RENT WITH THIS COMPANY!!
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DO NOT RENT FROM THIS ...
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1 Star Review
By : 'Dillon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG9
Jun 15, 2022
People found this helpful2
DO NOT RENT FROM THIS COMPANY I rented through Grant Property (previously Sandstone Properties) with three student housemates. We had problems with the property throughout our nearly 9 month tenancy which took an unbelievable amount of time to resolve. This included a missing desk chair and... Read Full Review
Comments (0)DO NOT RENT FROM THIS COMPANY
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Dillon Smyth said about Grant Property
Services : Letting( As a Tenant )Date: 15th Jun 2022
DO NOT RENT FROM THIS COMPANY
I rented through Grant Property (previously Sandstone Properties) with three student housemates. We had problems with the property throughout our nearly 9 month tenancy which took an unbelievable amount of time to resolve. This included a missing desk chair and blinds from one street facing bedroom, posing a safety risk for the student who had to sleep in view of passers-by. It took Grant Property four months to provide a desk chair and blind for this tenant.
The main issue which was not resolved during our time with this agency was a mould and damp infestation throughout the property, including three of the four bedrooms. We alerted Grant Property to this infestation before we had moved into the property in September 2021 and it is now July 2022 with no action taken. This means we have been living with mould and damp throughout the house while they've made no effort to resolve the issue.
Rent from this company at your own risk...
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1 Star Review
By : 'Precious'
Services : Letting( As a Tenant )
Rent PCM : £655
Would you recommend ? : No
Postcode : NG3
Dec 25, 2021
People found this helpful1
Rent a property from them at your own risk. At first they said the property I rented was bills included on their website, but after paying all the fees, they ended up saying is not bills included. Secondly, I had issues with the shower and the kitchen sink hole, they sent a plumber who only just... Read Full Review
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Precious said about Grant Property
Services : Letting( As a Tenant )Date: 25th Dec 2021
Rent a property from them at your own risk. At first they said the property I rented was bills included on their website, but after paying all the fees, they ended up saying is not bills included. Secondly, I had issues with the shower and the kitchen sink hole, they sent a plumber who only just poured a chemical into the hole, the next thing I received from this agency was to send me an invoice of £140 to pay and if I don’t pay, they will take it from my deposit.
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Many things wrong with the ...
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1 Star Review
By : 'reviewer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG9
Aug 15, 2021
People found this helpful1
Many things wrong with the house when we moved in and extremely difficult to get in contact with them to get things fixed. Eventually we moved out after a year and things still weren’t fixed such as a huge mouldy wall. They’ve now stolen a large portion of our deposit and... Read Full Review
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reviewer said about Grant Property
Services : Letting( As a Tenant )Date: 15th Aug 2021
Many things wrong with the house when we moved in and extremely difficult to get in contact with them to get things fixed. Eventually we moved out after a year and things still weren’t fixed such as a huge mouldy wall. They’ve now stolen a large portion of our deposit and probably think that this is okay because we are students, but we left the house in pristine condition (apart from the mouldy wall!!). They’re now not replying to any emails regarding our money, it’s been over a month with multiple emails. Do not use this company. We are now in a new house and the company is amazing, no problems so far.
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AVOID!! ...
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1 Star Review
By : 'Georgia'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : NG3
Apr 18, 2021
People found this helpful0
Just awful. Been living in a mould infested flat for 5 months now with no one coming to fix it as well as leaks, rats, damp, and horrible neighbours in the same building. AVOID THIS AGENCY AT ALL... Read Full Review
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Georgia Appleby said about Grant Property
Services : Letting( As a Tenant )Date: 18th Apr 2021
Just awful. Been living in a mould infested flat for 5 months now with no one coming to fix it as well as leaks, rats, damp, and horrible neighbours in the same building. AVOID THIS AGENCY AT ALL COSTS
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If I could give no stars I ...
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1 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £520
Would you recommend ? : No
Postcode : M14
Sep 21, 2020
People found this helpful0
If I could give no stars I would. Terrible service wouldn't fix two safety issues for 3months where someone could have accessed our house. Smaller issues like a broken toilet seat were also not repaired within 3months. Impossible to get in contact with them and the turnover of workers is huge! ... Read Full Review
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Lucy Fairbanks said about Grant Property
Services : Letting( As a Tenant )Date: 21st Sep 2020
If I could give no stars I would. Terrible service wouldn't fix two safety issues for 3months where someone could have accessed our house. Smaller issues like a broken toilet seat were also not repaired within 3months. Impossible to get in contact with them and the turnover of workers is huge! We dealt with at least 4 different people within our year staying at one of their properties! A terrible service - DO NOT USE I BEG YOU! Not cheap either!!!
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Amazing communicators... ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Rent PCM : £390
Would you recommend ? : No
Postcode : NG9
Aug 23, 2020
People found this helpful0
Amazing communicators... until you’ve paid the deposit Really strong communication until you’ve paid the deposit and then it’s radio silence. I joined a house share and was given 1 week (!) to provide accommodation references, proof of student status, credit score... Read Full Review
Comments (0)Amazing communicators... until you’ve paid the deposit
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Disgruntled Customer said about Grant Property
Services : Letting( As a Tenant )Date: 23rd Aug 2020
Amazing communicators... until you’ve paid the deposit
Really strong communication until you’ve paid the deposit and then it’s radio silence. I joined a house share and was given 1 week (!) to provide accommodation references, proof of student status, credit score and 2 forms of ID.
We had a gardener as a “goodwill gesture” who failed to maintain the garden between tenancies. As a result, we moved in and found out that a bush had been allowed to become overgrown and had broken our neighbour’s fence. He had placed several complaints about the damage to his property and they had offered nothing, not even an apology. Eventually a gardener did come (September) but he did not remove his waste: we called about this as we didn’t have a garden waste bin and no means of going to a tip. At one point our property manager asked if we couldn’t just put the waste (large bits of tree) in our kitchen bin. The garden waste was not fully removed until July.
Our washing machine had a problem with the locking mechanism which we didn’t discover until we first did our laundry. We were charged for this and disputed as there was no proof we had caused the damage and it was the first time we had used it - we were told that it hadn’t been reported in the first week of us moving in so we had to pay, but who does laundry within a week of moving into a new place? Our washing machine was broken and Unipol guidelines state it should be fixed or replaced in 3 working days- it took a week and a half for a call-out.
Workmen and valuations people would let themselves in. One housemate was working in her bedroom when she heard a knock on the door, said yes, and two men came in and started taking pictures of her bedroom.
At times very unprofessional in emails, you shouldn’t expect ‘FYI this is...’. Very underwhelmed by some of our communications. We did not receive our due 24 hours notice for a viewing and were essentially guilt-tripped into allowing it to go ahead because the person doing the viewing had to come all the way down from Edinburgh. Poorly run organisation with a lot of turnover during our tenancy.
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They are very bad in service, ...
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1 Star Review
By : 'Parmanand'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : NG7
Jan 3, 2020
People found this helpful1
They are very bad in service, keep asking for water meter issue they never cared. Also while taking they try to renovate everything on you fund and no return for you from your... Read Full Review
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Parmanand said about Grant Property
Services : Letting( As a Tenant )Date: 3rd Jan 2020
They are very bad in service, keep asking for water meter issue they never cared. Also while taking they try to renovate everything on you fund and no return for you from your deposite.
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Awful agency - avoid getting ...
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1 Star Review
By : 'JL'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
Apr 8, 2019
People found this helpful2
If I'd have seen the awful reviews Grant Property has I never would have signed up to a property with them. The application process was incredibly long winded and badly managed, staff were never contactable and when we could get hold of them they were unable to answer any questions we had.... Read Full Review
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JL said about Grant Property
Services : Letting( As a Tenant )Date: 8th Apr 2019
If I'd have seen the awful reviews Grant Property has I never would have signed up to a property with them. The application process was incredibly long winded and badly managed, staff were never contactable and when we could get hold of them they were unable to answer any questions we had. Since being in our property we've had a long list of problems which Grant Properties have failed to address. By far the worst agents I've ever had.
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