With Grant Property, finding a high quality home is fast and convenient. All our properties are period homes, situated in desirable locations, furnished and maintained to our market-leading standards. Our growing list of available properties is updated daily and our property team work locally across the country to
By : 'Leon' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : G2
12 Apr 2022
People found this helpful2
Grant Property (Newly Named Sandstone Property) are nothing short of useless, incompetent clowns. If you somehow stumble upon a flat and it is in whatever way linked to Grant Property/ Sandstone Property, avoid it like the fucking... Read Full Review
Services : Letting( As a Tenant )Date: 12th Apr 2022
Grant Property (Newly Named Sandstone Property) are nothing short of useless, incompetent clowns. If you somehow stumble upon a flat and it is in whatever way linked to Grant Property/ Sandstone Property, avoid it like the fucking plague.
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0/10, complete ...
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1 Star Review
By : 'Nathan' Services : Letting( As a Tenant ) Rent PCM : £1125 Would you recommend ? : No Postcode : G3
22 Feb 2022
People found this helpful1
Literally every aspect of our experience with them as been an absolute disaster. Giving us short-notice for keys even though we told them we were out of the area because their representative wanted to ignore us all morning and then go to lunch. Being given incorrect details for our energy supplier... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Feb 2022
Literally every aspect of our experience with them as been an absolute disaster. Giving us short-notice for keys even though we told them we were out of the area because their representative wanted to ignore us all morning and then go to lunch. Being given incorrect details for our energy supplier and then being told by another that our meter wasn't even on the government database. Broken dishwasher, broken shower upon move in. And telling us that they need to send in a surveyor less than a week after move-in to asses the value for selling the property.
I'm a commercial and property photographer, and work with similar agencies all the time. I've never seen a level of incompetence like this. Take my advice and AVOID this group like the plague.
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Dismissive ...
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1 Star Review
By : 'Paola' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : G20
13 Jul 2021
People found this helpful1
We have just moved to our apartment and the fridge broke. A technician representing Grant property said it would be replaced in 2 days, the oil had dried in the back, it was obviously not our fault. Now 6 days have passed and (after ignoring our calls) we were told they will come to first try to... Read Full Review
Services : Letting( As a Tenant )Date: 13th Jul 2021
We have just moved to our apartment and the fridge broke. A technician representing Grant property said it would be replaced in 2 days, the oil had dried in the back, it was obviously not our fault. Now 6 days have passed and (after ignoring our calls) we were told they will come to first try to fix it, then they will see. I can't understand how this wouldn't be treated as a matter of urgency. If this is not a really dismissive treatment I don't know what is. They couldn't care less.
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AWFUL COMPANY - Avoid at ALL ...
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1 Star Review
By : 'Ashleigh' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : B16
18 Jan 2021
People found this helpful0
AWFUL COMPANY - Avoid at ALL costs!!!
The company don’t care about tenants at all they just wanna make as much money as possible. I was forced to leave university for a severe mental health disorder and was left trying to find a tenant for over 4 MONTHS, I found over 20 people interested ... Read Full Review
Services : Letting( As a Tenant )Date: 18th Jan 2021
AWFUL COMPANY - Avoid at ALL costs!!! The company don’t care about tenants at all they just wanna make as much money as possible. I was forced to leave university for a severe mental health disorder and was left trying to find a tenant for over 4 MONTHS, I found over 20 people interested and would try and conduct them to take over the tenancy but it fell onto the agencies DEAF EARS. They refused to conduct viewings or help me find a tenant in anyway!!!! They don’t care about individuals they just want to milk you for your money! And left me having to still pay the £475 rent for 4 MONTHS!!! SAVE YOURSELF THE BOTHER AND FIND A DIFFERENT COMPANY! Trust me
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Terrible letting agent only ...
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1 Star Review
By : 'Daniel' Services : Letting( As a Tenant ) Rent PCM : £400 Would you recommend ? : No Postcode : G31
16 Dec 2020
People found this helpful1
AVOID RENTING FROM GRANT PROPERTY AT ALL COSTS. I would have rated 0 stars if that was an option. Absolutely horrendous letting agent company that treat students like mugs. I say this for a number of reasons.
1) I rented a property from them and the roof in my bedroom leaked substantially. Their ... Read Full Review
Services : Letting( As a Tenant )Date: 16th Dec 2020
AVOID RENTING FROM GRANT PROPERTY AT ALL COSTS. I would have rated 0 stars if that was an option. Absolutely horrendous letting agent company that treat students like mugs. I say this for a number of reasons.
1) I rented a property from them and the roof in my bedroom leaked substantially. Their own handbook said urgent leaks would be seen to within 24-48 hours, they left the room stinking of damp and mould for over 3 weeks and suggested I sleep in the living room on a couch for these 3 weeks. I was given a measly £50 compensation from the landlord and a dehumidifier- bear in mind I was still paying £400 per month to have no access to a clean and safe bedroom to sleep in. See photos attached for the extent. Funnily enough they did a quick patch up job once I'd made my intention to leave the property clear.
The property manager appeared incapable of making any decisions or communicating clearly. Likewise, in my opinion Andrew Hutton, Director of Property Management, was very condescending in any communication I had with him and appeared not to care one bit.
2) It took me four emails to finally get a response from the person responsible for returning the deposit to process it. They were quick enough to charge a holding fee (which they conveniently added to the deposit for the property as holding fees are illegal in Scotland), deposit and rent as quick as they could, but returning money was clearly not an urgent enough task for their team.
If you are a student seeking to rent with Grant Property - do not bother. Worst experience with letting agents I have ever had and if you read other reviews they will tell you the same. I moved out my property in October and just had the deposit return processed later than the 30 working day timescale they communicated to me.
Overall, Grant Property are chancers who think a law student does not understand the repairing standard or their tenancy rights - AVOID AT ALL COSTS! My new letting agent is absolutely fantastic in comparison to Grant Property (who I'd label as "cowboys").
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So sorry to hear about your experience. I was considering to let one of their rooms. I did see a previous comment on Facebook about them, but it was from a few years back, so I thought maybe they...
Would never recommend renting ...
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1 Star Review
By : 'Iona' Services : Letting( As a Tenant ) Rent PCM : £800 Would you recommend ? : No Postcode : G11
9 Jun 2020
People found this helpful2
Would never recommend renting property with them. DO NOT RENT WITH THEM. Useless at responding to problems in the flat we rented. It took over a month for them to replace the washing machine that was broken. Also charged an extortionate cleaning bill when we moved out. We left the flat in an... Read Full Review
Services : Letting( As a Tenant )Date: 8th Jun 2020
Would never recommend renting property with them. DO NOT RENT WITH THEM. Useless at responding to problems in the flat we rented. It took over a month for them to replace the washing machine that was broken. Also charged an extortionate cleaning bill when we moved out. We left the flat in an exceptionally clean condition however they decided to charge us with a £150 cleaning fee.
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Will take over £200 ...
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1 Star Review
By : 'Arthur' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : DG1
25 Mar 2020
People found this helpful2
Will take over £200 off your deposit saying they had to clean your property on leaving, without need or... Read Full Review
Services : Letting( As a Tenant )Date: 25th Mar 2020
Will take over £200 off your deposit saying they had to clean your property on leaving, without need or proof
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Took forever to fix anything, ...
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1 Star Review
By : 'Adam' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : G3
9 Oct 2019
People found this helpful1
Shite experience with grant properties, rented a student flat in the west end, our heating broke in November, we didn't get it fixed till January. We spent hours cleaning everything in the flat but they still charged us for stuff such as bluetack marks on the walls that had been there... Read Full Review
Services : Letting( As a Tenant )Date: 8th Oct 2019
Shite experience with grant properties, rented a student flat in the west end, our heating broke in November, we didn't get it fixed till January. We spent hours cleaning everything in the flat but they still charged us for stuff such as bluetack marks on the walls that had been there since before we moved in. Have switched to a different agency, would avoid grant if you have the option.
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Professional ...
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5 Star Review
Tracey
By : 'Charles' Services : Letting( As a Tenant ) Rent PCM : £1050 Would you recommend ? : Yes Postcode : G12
23 Sept 2019
People found this helpful0
In all my dealings with Grant Property I have found them to Be very helpful.From the smallest request to the bigger questions they have been prompt and professional in their responses.
Tracey and Ally both have been a great help to us over with our two... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Sep 2019
In all my dealings with Grant Property I have found them to Be very helpful.From the smallest request to the bigger questions they have been prompt and professional in their responses. Tracey and Ally both have been a great help to us over with our two properties.
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AVOID ...
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1 Star Review
By : 'Miss' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £820 Would you recommend ? : No Postcode : G31
16 Jul 2019
People found this helpful1
I feel completed to write this review. This guys are complete scam artist, I would advice both tenant as landlords to stay away from them.
I had some friends coming over from Spain, they have just finish their Uni degrees and are looking to work here for a while to improve their English. They... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 15th Jul 2019
I feel completed to write this review. This guys are complete scam artist, I would advice both tenant as landlords to stay away from them. I had some friends coming over from Spain, they have just finish their Uni degrees and are looking to work here for a while to improve their English. They found a property with this agency, they were in contact for over two weeks, I was a POC and they could phone me if there was any issues. The last they heard from this cowboys was on Friday night when they received a message telling them to meet at the property for the keys. Fast forward to Monday when they arrives to Glasgow they had a message saying that there was stuff missing, the guys had paid the required advanced deposit and would pay the rest once here (as o per the confirmation email sent from the agency "2. Pay your share of the property deposit online at PayIt (MUST BE PAID WITHIN 7 DAYS OF TAKING THE PROPERTY" ) and they had filled an online form. This scammers knew that this couple had just finished uni and had no references, they were very well aware of their situation. Back to Monday night, I gave them a phone to understand, the woman that answered the phone….well, she gets the award for most rude person ever, she kept insisting on "they haven't paid anything and they haven't given us references) They were also asking them for 2 references for EACH tenant…. Never in my life I have been asked for that many references for renting a house, SPECIALLY when they asked for 4 months' rent in advance, witch my friends agreed to and were willing to pay… I ended up telling Mrs Rude that I would pop over the office and before I could ask till what time they are open she hung up the phone (10/10 for customer service - landlords be warned this is how your tenants are being treated) When I arrived, they stated that there was issues with the references, or lack of them and the money not being paid. I spoke to them on Friday morning and none of this was highlighted, they could have also contacted me on Monday morning and let me know that there was potential issues, none of this was done. Keep in mind that the expectation that they set on their email is NOT the reality of what was expected of my friends. We obviously asked for our money back and we already have a couple of viewing with other agencies (that were very keen to help when I messaged them this morning explaining the situation) I can't express enough how disgusted I am with this agency and their behaviour during this.
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shameful ...
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1 Star Review
By : 'Polly' Services : Letting( As a Tenant ) Rent PCM : £625 Would you recommend ? : No Postcode : G20
29 Apr 2019
People found this helpful3
Quite agree. My daughter rented a flat and at the end of the tenancy got it professionally cleaned (it wasn't even dirty) and we were still charged. This estate agency try to squeeze out money from vulnerable students. Shame, shame,... Read Full Review
Services : Letting( As a Tenant )Date: 28th Apr 2019
Quite agree. My daughter rented a flat and at the end of the tenancy got it professionally cleaned (it wasn't even dirty) and we were still charged. This estate agency try to squeeze out money from vulnerable students. Shame, shame, shame
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Students stay ...
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1 Star Review
Hannah
By : 'Camila' Services : Letting( As a Tenant ) Rent PCM : £475 Would you recommend ? : No Postcode : G12
28 Sept 2018
People found this helpful5
There are only a few good things I can say about grant properties after a year of enduring a tenancy with them. I really would not recommend any student to rent with them. They do get contractors out quickly to assess any faults, and reply to any issues in the flat quickly. However, often they... Read Full Review
Comments on Agent Fees
Overpriced for extremely poor quality. I was paying a large amount for a room with peeling pain, holes in the flooring and broken furniture.
Services : Letting( As a Tenant )Date: 27th Sep 2018
There are only a few good things I can say about grant properties after a year of enduring a tenancy with them. I really would not recommend any student to rent with them. They do get contractors out quickly to assess any faults, and reply to any issues in the flat quickly. However, often they would asses the fault but not fix it or do anything to it, which defeats the purpose. That is all the good I can say for them. Initially when I moved in the flat was in a horrible state and the previous tenant was only charged £30. On departure of our flat we hired a professional cleaning company ( as the one Grant recomended never got back to us) to do an end of tenancy clean. Despite leaving the place very clean we were each charged £75 for âcleaningâ. Many items on our end of tenancy report were falsly reported and when emailed about items specifically they were removed but no appology was given for the initial charges. Despite many long emails and phone calls to the Glasgow office I had no reply for 3 weeks regarding my issues with the move out report. Finally after a month received a reply saying it was out of their hands. I think this is unacceptable as they had not read or replied to any of my emails and still charged us for âcleaningâ. I am outraged by the process and will never recommend anyone to let from them due to my awful experiences.
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Quite agree. My daughter rented a flat and got it professionally cleaned (it wasn't even dirty) and we were still charged a phenomenal amount. Basically there is no code of ethics that is adhered to ...
Overall very ...
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4 Star Review
By : 'Loulou' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : G20
31 Jul 2018
People found this helpful0
The staff were overall helpful and they responded very quickly whenever I encountered any problems in the flat. They have also been very honest and diligent in their... Read Full Review
Services : Letting( As a Tenant )Date: 30th Jul 2018
The staff were overall helpful and they responded very quickly whenever I encountered any problems in the flat. They have also been very honest and diligent in their work.
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Would not recommend this ...
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1 Star Review
Sharon
Sarah
By : 'Bob' Services : Letting( As a Tenant ) Rent PCM : £290 Would you recommend ? : No Postcode : DG98
11 Apr 2017
People found this helpful4
Would not recommend this letting agent. Damp mouldy flat and very unhelpful staff. Keep well clear!!! Need to inspect flats more... Read Full Review
Hello Bob, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your...
I would not advise this ...
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1 Star Review
By : 'Tajana' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : G1
16 Jul 2016
People found this helpful3
I would not advise this agency to anyone as they are only interested in ripping you off! We rented a flat through the Glasgow agency branch and had an extremely poor experience. The staff is incompetent and also very rude, a nightmare to deal with. In order to get something fixed in the flat you... Read Full Review
Services : Letting( As a Tenant )Date: 15th Jul 2016
I would not advise this agency to anyone as they are only interested in ripping you off! We rented a flat through the Glasgow agency branch and had an extremely poor experience. The staff is incompetent and also very rude, a nightmare to deal with. In order to get something fixed in the flat you will need to call them at least 5 times and wait a few weeks to get it fixed (if you are lucky enough it ever gets fixed). They will charge you random amounts every now and then under the excuse it was a mistake, so be careful and check your account. Last, forget about your deposit at the end of the tenancy. We got a �320 deposit deduction for some dust under the sofa and a 10 years old toaster which needed to be replaced. Extremely disappointing service!
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Absolutely terrible property ...
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1 Star Review
By : 'StudentTenant' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : G12
13 Nov 2013
People found this helpful3
Absolutely terrible property managers. We are in our second year with them and have experienced just about every landlord related problem you can imagine.
In our first property we had a massive damp patch on our roof which was promised to be fixed by the time we moved in but a year later was... Read Full Review
What agent could do to change your mind?
Improve the customer service drastically and completely change their manner in dealing with student tenants.
Services : Letting( As a Tenant )Date: 13th Nov 2013
Absolutely terrible property managers. We are in our second year with them and have experienced just about every landlord related problem you can imagine. In our first property we had a massive damp patch on our roof which was promised to be fixed by the time we moved in but a year later was still not repaired. We also received a huge cleaning bill upon moving out despite spending 3 full days cleaning the flat before we moved out, including polishing toasters and door handles. I think it is fair to say we went far above what most tenants would do upon moving out. Stupidly we decided to stay with Grant management for another year just for ease. So far we have had problems with regarding a tumble drier we were promised upon moving in and 3 months later we still do not have one. Also we have a leak in our living room and this has still not been repaired 10 days after being reported.
Although these are all bad, the worst thing is there customer service and the lack of effort they appear to make towards their student tenants. They struggle to reply and constantly just pan off problems saying someone else is dealing with it.
Under no circumstances would I recommend this letting agency and I think the staff should search their reviews online and notice that there is not a single positive one to be found. This gives a clear message that some serious improvements are needed.
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I agree with everything said in this comment. I have experienced everything mentioned particularly the very poor customer service towards students. They are a...
Awful experience from day 1. ...
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1 Star Review
By : 'h_lin_sma' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : DD3
28 Mar 2013
People found this helpful3
Awful experience from day 1. Receptionist had no idea what he was doing, kept undercharging me during payment of deposit. Any problems in the flat were dealt with after 3 or 4 phone calls and still took AGES. Regular visits, sometimes unannounced. Did not receive any deposit back due to a number of ... Read Full Review
Services : Letting( As a Tenant )Date: 28th Mar 2013
Awful experience from day 1. Receptionist had no idea what he was doing, kept undercharging me during payment of deposit. Any problems in the flat were dealt with after 3 or 4 phone calls and still took AGES. Regular visits, sometimes unannounced. Did not receive any deposit back due to a number of reasons which were completely untrue. e.g. broken bedroom lock, even though we had monthly lock checks where nothing was said. Could not produce move in video. However after months of dispute, I did have some charges taken off and got £40 back from deposit. TERRIBLE!!!!
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GRANT MANAGEMENT now known as ...
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1 Star Review
By : 'nichola' Services : Letting( As a Tenant ) Would you recommend ? : No
7 Mar 2012
People found this helpful2
GRANT MANAGEMENT now known as grant property are the worst letting agencies going they ripp students ofand conditions of properties are awful AVOID these at every cost... Read Full Review
What agent could do to change your mind?
every thing they are a disgrace and should dont be able t rent they ripped me of with nearly 800 pound
Services : Letting( As a Tenant )Date: 7th Mar 2012
GRANT MANAGEMENT now known as grant property are the worst letting agencies going they ripp students ofand conditions of properties are awful AVOID these at every cost !!!!!
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Hello Nichola. I don't seem to have received a complaint from you, and you've made a very strong statement here. If you'd like me to look into your issues, can you contact me directly at...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/30/2017, 9:25:17 AM by allAgents