100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
86% lettings fee satisfaction
This company is no longer in business.
Mar 13,2013
Mar 13,2013
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I must say I am a little surprised / suspicious of the plethora of 5 star reviews that seem to have cropped up on this site this year for fineholm... particularly when you look back at the pace they were appearing before, it suggests someone is falsely inflating the reviews...
I have rated Fineholm as terrible because they left us to contact environmental health ourselves when our ceiling leaked. Numerous calls to the maintenance manager Mary were placed to no help, infact nothing was done despite being notified of the leak for well over a week. it took for the ceiling to partially collapse with myself in the flat and for us to phone environmental health ourselves and try force an emergency repair notice of entry though on the flat above.
Credit to the fill in maintenance manager though who was lovely by contrast and super helpful when Mary was on holiday who got the ball rolling on repairs. We had to sleep in the livingroom the flooding was so bad for about a month and a half. We had to fight tooth and nail for any kind of compensation. Our workers who were sent in by Fineholm even commented on how much of a problem Mary was to deal with.
Furthermore when moving out we were told the flat was in great condition, yet were deducted for "rust on radiators and sanding down of radiators" over 2 months after we moved out when no mention of this had been said before or indeed billed on the initial summary of what we would get back in our deposit. Infact twice random cleaning and maintenance charges were added to the final summary which seemed nothing short of made up. We are at present disputing this and are incredibly unhappy and seeking legal action as a result as it seems a falsely inflated charge to get extra money out of us. We fully intend to take it to small claims court.
We also had issues of our landlord entering our property and carrying out maintenance work without our permission which is illegal! They were supposed to be in with our good faith as we were given less than 24 hours notice and would be out, we didn't have to do this! , to inspect the maintenance work on the ceiling... they instead snooped around out flat commenting on the living room and painted a bathroom cupboard causing damage to some of our property.
I have never felt more like i was in a rental flat and a number in my life. The final straw was our rent being put up. We left because we felt we were genuinely having the mick taken out of us by all involved and were sick of crying on the phone to unhelpful maintenance managers over how stressful sleeping in the living room was. I have never met such a rude woman as Mary in my life. It got to the stage i dreaded having to phone her as she was so rude, dismissive and i would go out of my way to get my boyfriend to phone because i felt threatened and intimidated by her demeanor.
I have never been so genuinely happy to end a tenancy agreement in my life.
As a side-note I must be fair and say every other member of staff we ever had contact with were kind, courteous and appeared professional, namely Laura and Shelagh, so it's possible we had a bad experience with this one particular member of staff. Even that doesn't excuse the issues we began having re: the charges after we left though, but it only seemed fair I mentioned that not everyone was rude, credit where credit is due.
I have rated Fineholm as terrible because they left us to contact environmental health ourselves when our ceiling leaked. Numerous calls to the maintenance manager Mary were placed to no help, infact nothing was done despite being notified of the leak for well over a week. it took for the ceiling to partially collapse with myself in the flat and for us to phone environmental health ourselves and try force an emergency repair notice of entry though on the flat above.
Credit to the fill in maintenance manager though who was lovely by contrast and super helpful when Mary was on holiday who got the ball rolling on repairs. We had to sleep in the livingroom the flooding was so bad for about a month and a half. We had to fight tooth and nail for any kind of compensation. Our workers who were sent in by Fineholm even commented on how much of a problem Mary was to deal with.
Furthermore when moving out we were told the flat was in great condition, yet were deducted for "rust on radiators and sanding down of radiators" over 2 months after we moved out when no mention of this had been said before or indeed billed on the initial summary of what we would get back in our deposit. Infact twice random cleaning and maintenance charges were added to the final summary which seemed nothing short of made up. We are at present disputing this and are incredibly unhappy and seeking legal action as a result as it seems a falsely inflated charge to get extra money out of us. We fully intend to take it to small claims court.
We also had issues of our landlord entering our property and carrying out maintenance work without our permission which is illegal! They were supposed to be in with our good faith as we were given less than 24 hours notice and would be out, we didn't have to do this! , to inspect the maintenance work on the ceiling... they instead snooped around out flat commenting on the living room and painted a bathroom cupboard causing damage to some of our property.
I have never felt more like i was in a rental flat and a number in my life. The final straw was our rent being put up. We left because we felt we were genuinely having the mick taken out of us by all involved and were sick of crying on the phone to unhelpful maintenance managers over how stressful sleeping in the living room was. I have never met such a rude woman as Mary in my life. It got to the stage i dreaded having to phone her as she was so rude, dismissive and i would go out of my way to get my boyfriend to phone because i felt threatened and intimidated by her demeanor.
I have never been so genuinely happy to end a tenancy agreement in my life.
As a side-note I must be fair and say every other member of staff we ever had contact with were kind, courteous and appeared professional, namely Laura and Shelagh, so it's possible we had a bad experience with this one particular member of staff. Even that doesn't excuse the issues we began having re: the charges after we left though, but it only seemed fair I mentioned that not everyone was rude, credit where credit is due.
What agent could do to change your mind?
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Mar 14, 2013
Whilst situations can sometimes be out-with our control, we strive to provide a high standard of service to all our landlords and tenants. I'm extremely disappointed that you feel let down by our maintenance department's handling of the leak from the flat above, and that you feel deductions from your deposit were unreasonable. I'd be happy to discuss your concerns and to advise you regarding your rights in respect of deposit dispute resolution. Please feel free to contact me directly either by phone or e-mail - [email protected].
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Latest Reviews
23rd Feb 2022
reviewed by 'Sonya Pavlova'
25th Jan 2022
reviewed by 'Mark'
12th Jan 2022
reviewed by 'Chithraanjane'
Opening Hours
Address
Fineholm
114 Union Street
Glasgow
City of Glasgow
G1 3QQ
0141 221 7993
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £46,000 | £212,000 |
| Lettings | 86% | 86% | £350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 8 | 301 | 71 | 23 | 0 | 2 | 0 | 9 | 8 |
Areas covered
- G1
- All G postcodes
- G2
- All ML postcodes
- G3
- G4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 23,2022
Feb 23,2022
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I would like to thank Taryn for being so efficient and fast responding to all our enquiries. It is truly appreciated by us....
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Feb 09,2022
Feb 09,2022
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Extremely transparent about their service, requirements of the landlord, etc. Very helpful. Took the time to explain what we needed to know....
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Jan 25,2022
Jan 25,2022
1
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Leaks, faults, no repairs, no response. An exhausting 2years of appalling service or lack of. Not to be relied on or trusted to respond or honour commitments. Treat tenants as a commodity.
Moved in to a temporary repair in the ceiling, moved out to repair ...
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Jan 12,2022
Jan 12,2022
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Highly satisfied customer experience from Taryn, very helpful & comfortable conversation. Your excellent work is always appreciated Taryn
Thank you ☺️...
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Oct 14,2021
Oct 14,2021
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Caroline and Stephanie have been absolutely wonderful in helping my daughter find a flat near the University of Glasgow. R is a post graduate student studying Information Management and Preservation at the university. Her goal was to live in her own apartment in Glasgow; Stephanie ...
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Aug 19,2021
Aug 19,2021
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Caroline Connelly in Maintenance section is just super! Both my flats were up for re letting recently and Caroline was super organised and responsive had solutions that took the stress off me. My Dad would normally pop up between lets but he has not been ...
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Aug 17,2021
Aug 17,2021
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The agent I spoke to on the phone, whose name I did not get, was unhelpful and unprofessional. I understand that this is a busy time, but I work evenings, and so the agent telling me to "call within a few hours of a property ...
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Aug 16,2021
Aug 16,2021
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Caroline C. has been an asset for Fineholm! She dealt with every issue professionally, effectively, efficiently, and in a timely manner!...
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Jun 23,2021
Jun 23,2021
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Great service, the gentleman that dealt with me Taryn always replied to my emails and questions quickly, the whole process was painless....
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Jun 24, 2021
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Thanks John i am glad you found the process very straightforward ...
Jun 16,2021
Jun 16,2021
0
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Innovative, quick and painless experience! Taryn was quick with answers and giving essential information, Vouch application process was excellent and very user friendly....
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Jun 16, 2021
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Thank you for the feedback and we are glad you found it to be a very smooth process. ...
May 21,2021
May 21,2021
0
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Great service so far. Any issues, questions or complaints are dealt with efficiency and seriousness. I am happy to continue being a tenant with this company.
Caroline has been a great maintenance manager so far. Thanks very much for your help!...
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May 12,2021
May 12,2021
0
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Taryn brown was amazing!!
He helped me a lot and is been really nice and patient answering my questions.
I'll be moving to glasgow from london and most of the people had a problem of me not doi g viewings and he never had any ...
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May 12, 2021
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Thank you for the kind review and it was a pleasure to help you with this move. ...
Apr 08,2021
Apr 08,2021
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Recently Microwave exploded .. Needed a replacement and Linda sorted it.
Excellent and efficient service from Linda .. Thank you ?...
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Mar 18,2021
Mar 18,2021
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Our boiler recently broke for over a week which was frustrating but Linda was brilliant throughout it all. She did all she could to get the new boiler approved promptly and kept us updated each day with progress updates - even sending emails after 9 o’...
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Mar 19, 2021
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Hi Shannon, thank you very much for your kind words and patience throughout a very frustrating time for you and your flatmate. I was more than happy to assist and furnish you with updates which resulted in a new boiler being installed. Best wishes. ...
Feb 20,2021
Feb 20,2021
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Recently our hot water and heating was closed off due to issues with the boiler. This resulted in an 8 day period were we were left without heating and hot water. Having had issues with Fineholm at the beginning of our tenancy I was especially anxious ...
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Feb 20, 2021
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Hi Kirsten, I know it was a very distressing time for you during one of the coldest weeks of the year, however, it was a pleasure dealing with the issue from start to finish resulting in a new boiler being installed, finally restoring heating and hot water. Thank you very much for the kind words. ...
Feb 12,2021
Feb 12,2021
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Excellent service from Linda Thomson with organising the replacement boiler for my property and dealing with my tenant, who was reluctant to allow access to have the boiler replaced. Great communication to me from Linda throughout....
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Feb 13, 2021
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Michael, thank you for the kind words, it was a pleasure arranging the boiler installation for your property and I'm happy we reached the desired outcome for everyone in the end. ...
Feb 03,2021
Feb 03,2021
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Linda has been great throughout our time living in thia flat. She is quick to fix issues for us, I would usually have an issue in the evening, and she is still quick to respond back. Such a good worker....
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Feb 04, 2021
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Hello Kieran, thank you very much for the kind words, it is always a pleasure to speak with you in order to resolve issues within the property. ...
Jan 27,2021
Jan 27,2021
4
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No matter how ideal the property seems, DO NOT rent it from fineholm. You might think you'd be able to deal with it, but the stress they make you go through after you move it is not going to be worth anything! I give them ...
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Jan 14,2021
Jan 14,2021
0
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Fineholm made letting out my flat a very straightforward process. Their knowledgeable, friendly team provided advice and guidance at every stage. Tenants were found within a week of the property being advertised and moved in soon after. This is my second time using Fineholm and ...
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Jan 14, 2021
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Thank you for the review and we are really pleased you were happy with the service we provided. ...
Jan 13,2021
Jan 13,2021
0
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I have been a tennant for a long time, and I fine Linda Thomson excellent with maintenance isssues I have, quick responses and gets the job done, also a pleasure to liaise with, also shelagh from accounts is excellent also Thankyou for all your help ...
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Jan 12,2021
Jan 12,2021
0
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The worst company in glasgow.
They have refused to do any maintenance on the property, it was given to us in the worst state i've ever seen, and they had the cheek to take almost half the deposit for "Gardening", the gardeners haven't been here ...
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Dec 17,2020
Dec 17,2020
0
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Due to personal reasons I found myself having to move quickly. The fineholm team were more then accommodating especially Taryn Brown who went above and beyond to help the process move fast. I'm very excited to move into my new flat....
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Dec 16,2020
Dec 16,2020
0
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I found a flat I was interested in renting on Rightmove and Fineholm was the agent responsible for the flat. They were very quick to respond to questions and arrange my viewing without any delay. They also got all the paperwork sorted in two days. ...
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Oct 29,2020
Oct 29,2020
0
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Have rented via Fineholm for over 2 years now and they are always quick to action any issues we have. Staff are friendly and helpful....
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Oct 30, 2020
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Hi Megan,
Thank you for your feedback positive feedback, its greatly appreciated. ...
Oct 22,2020
Oct 22,2020
0
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Linda Thomson dealt with our boiler situation very well. Her advice was sound, her emails prompt, clear and concise. I am a landlord and have several properties managed by Fineholm. I am happy with their service....
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Oct 22, 2020
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Hi Karen, thank you very much for the kind words, it was a pleasure dealing with the boiler issue on behalf of yourself and your tenant and reaching an agreed resolution. ...
Oct 20,2020
Oct 20,2020
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It was a nice experience as compared to other agencies, they were swift in arranging viewings and also in case there are canceling and quick with the application as well....
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Sep 01,2020
Sep 01,2020
0
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Taryn was very professional, with quick response on mail and providing requested details swiftly, really appreciate the professional service by Taryn....
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Aug 31,2020
Aug 31,2020
0
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Fineholm has been easy to approach and quick in responding to any enquiries,
Lee Anne especially helped expediting the deposit released....
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Aug 24,2020
Aug 24,2020
0
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I had a very specific time frame to work within and due to Covid-19 it was very difficult to gather together all the necessary references for this date. The member of staff in charge of my tenancy and accumulating the necessary documents was very responsive, ...
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Aug 24, 2020
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Thanl you for the nice review and i am really happy you had a good experience with us. ...
Aug 22,2020
Aug 22,2020
0
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What a great team at Fineholm. From first contact the experience was excellent and any member of the team was really pleasant and professional. Fineholm are truly the experts if you want to rent out a property. I was a true novice but Fineholm were ...
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Best Letting Agent in G1 
Best Letting Agent in G1 
I was very happy once i stopped using them as they are not interested in giving good service to either the
landlord or the tenant.