100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
86% lettings fee satisfaction
This company is no longer in business.
Feb 01,2013
Feb 01,2013
7
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I was renting cottage flat for 2 years.
Problem number 1:
Property was located next to public pedestrian path with part of fence missing. First 2 months we didn't had any problems until someone dropped through our hole in the fence a black bin bag which was including: wallet, credit cards, set of keys to home and car, baklava, hammer, chisel and screwdriver. Than someone tried to brake in to our neighbors house. Every day we were picking up a lot of litter from our garden. On our street someone puncture the tires in 10 cars so we had to keep our car on a driveway which was next to the hole in the fence. That's why we were concern about our safety. It took agency a year and a half to find out that repairing fencing is not landlord's responsibility but the footpath is the responsibility of the local authority and we should contact them regarding this repair. Our neighbor already try to do that before we even moved in and Council stated that its a landlord responsibility to keep his fence in order. So this case wasn't solved at all.
Problem number 2:
One day we had a visit from Officer from Sheriffs Court which handout a notice. We had to move out in 30 days. We contacted the agency and we have been told to ignore that because they don't have any information about it. So we did. Than after week we started to receive letters from administrator of the building stating that we have 7 days to vacate the property or we will be removed. Vision of being thrown out on the street with 6 month old child was not so nice. Angry and confused we contacted the agency also we have deliver all the letters from administrator and Sheriffs Court to agency. Again we been told to ignore all the letters and leave everything in agency hands. So we did. Than one morning I woke up and noticed that some guy is trying to brake in to my front door. Approached the guy he stated that he is just doing his job and in van he has a documents stating that he needs to change locks in my flat. I didn't let him do that and I gave him number to Fine Holm so he could sort this situation with them. Hole situation finally was sorted after 4 months. Fine Holme made a mistake property has been mixed up in another portfolio which was owned by another company but had the same director. That's why we received 4 months of terror. Month after that situation we received a notice from Fine Holm and we had to move out.
Problem number 3:
On the day of final inspection older lady arrived 30 minutes late totally unprepared she didn't even had a list of inventory. She checked the flat stating that its clean just kitchen needs to be deep cleaned a little bit. After that we were charged £65 for cleaning the flat and £126 for cutting the grass in the garden. Because we didn't waned to have any more problems we decided to pay the bill and finish our unpleasant experience with Fine Holm agency.
So my advice avoid this agency like fire. If everything is ok there is no problems but if you encounter any problems it will take long time for them to sort things out. You will be angry and you will lose money on phone calls explaining same situation 10 times to different people because Ms. Sally Beard is on holiday. Never heard "We are sorry for putting you in that position!!"
Problem number 1:
Property was located next to public pedestrian path with part of fence missing. First 2 months we didn't had any problems until someone dropped through our hole in the fence a black bin bag which was including: wallet, credit cards, set of keys to home and car, baklava, hammer, chisel and screwdriver. Than someone tried to brake in to our neighbors house. Every day we were picking up a lot of litter from our garden. On our street someone puncture the tires in 10 cars so we had to keep our car on a driveway which was next to the hole in the fence. That's why we were concern about our safety. It took agency a year and a half to find out that repairing fencing is not landlord's responsibility but the footpath is the responsibility of the local authority and we should contact them regarding this repair. Our neighbor already try to do that before we even moved in and Council stated that its a landlord responsibility to keep his fence in order. So this case wasn't solved at all.
Problem number 2:
One day we had a visit from Officer from Sheriffs Court which handout a notice. We had to move out in 30 days. We contacted the agency and we have been told to ignore that because they don't have any information about it. So we did. Than after week we started to receive letters from administrator of the building stating that we have 7 days to vacate the property or we will be removed. Vision of being thrown out on the street with 6 month old child was not so nice. Angry and confused we contacted the agency also we have deliver all the letters from administrator and Sheriffs Court to agency. Again we been told to ignore all the letters and leave everything in agency hands. So we did. Than one morning I woke up and noticed that some guy is trying to brake in to my front door. Approached the guy he stated that he is just doing his job and in van he has a documents stating that he needs to change locks in my flat. I didn't let him do that and I gave him number to Fine Holm so he could sort this situation with them. Hole situation finally was sorted after 4 months. Fine Holme made a mistake property has been mixed up in another portfolio which was owned by another company but had the same director. That's why we received 4 months of terror. Month after that situation we received a notice from Fine Holm and we had to move out.
Problem number 3:
On the day of final inspection older lady arrived 30 minutes late totally unprepared she didn't even had a list of inventory. She checked the flat stating that its clean just kitchen needs to be deep cleaned a little bit. After that we were charged £65 for cleaning the flat and £126 for cutting the grass in the garden. Because we didn't waned to have any more problems we decided to pay the bill and finish our unpleasant experience with Fine Holm agency.
So my advice avoid this agency like fire. If everything is ok there is no problems but if you encounter any problems it will take long time for them to sort things out. You will be angry and you will lose money on phone calls explaining same situation 10 times to different people because Ms. Sally Beard is on holiday. Never heard "We are sorry for putting you in that position!!"
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Feb 04, 2013
Lucas - I am sorry to hear you feel the service was not good while you were a tenant in the property. With regard to your issues specifically problem 1 and 2 , unfortunately as we act as agent for landlord we have to wait for landlord instruction and on occasion this may not be forthcoming, and further issues can arise which are completely outwith our control like the issue with the footpath, tyres and incorrect issue of notices ( from an old owner), Landlords can and do decide to take back possession of their property by giving the necessary notice however again we cannot control this. Cleaning is always a contenious issue however we do our best to give over properties in a clean and tidy condition and expect it to be returned in the same condition - if cleaning is not adequate we must get it cleaned for the next tenant or landlord and the same applies to the grarden. If you would liek to discuss anythign in more detail please contact me [email protected]
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Opening Hours
Address
Fineholm
114 Union Street
Glasgow
City of Glasgow
G1 3QQ
0141 221 7993
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £46,000 | £212,000 |
| Lettings | 86% | 86% | £350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 8 | 301 | 71 | 23 | 0 | 2 | 0 | 9 | 8 |
Areas covered
- G1
- All G postcodes
- G2
- All ML postcodes
- G3
- G4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 09,2022
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Jan 25,2022
Jan 25,2022
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Moved in to a temporary repair in the ceiling, moved out to repair ...
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Jan 12,2022
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Oct 14,2021
Oct 14,2021
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Aug 19,2021
Aug 19,2021
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Caroline Connelly in Maintenance section is just super! Both my flats were up for re letting recently and Caroline was super organised and responsive had solutions that took the stress off me. My Dad would normally pop up between lets but he has not been ...
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Aug 17,2021
Aug 17,2021
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The agent I spoke to on the phone, whose name I did not get, was unhelpful and unprofessional. I understand that this is a busy time, but I work evenings, and so the agent telling me to "call within a few hours of a property ...
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Aug 16,2021
Aug 16,2021
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Caroline C. has been an asset for Fineholm! She dealt with every issue professionally, effectively, efficiently, and in a timely manner!...
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Jun 23,2021
Jun 23,2021
0
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Great service, the gentleman that dealt with me Taryn always replied to my emails and questions quickly, the whole process was painless....
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Jun 24, 2021
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Thanks John i am glad you found the process very straightforward ...
Jun 16,2021
Jun 16,2021
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Innovative, quick and painless experience! Taryn was quick with answers and giving essential information, Vouch application process was excellent and very user friendly....
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Jun 16, 2021
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Thank you for the feedback and we are glad you found it to be a very smooth process. ...
May 21,2021
May 21,2021
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Great service so far. Any issues, questions or complaints are dealt with efficiency and seriousness. I am happy to continue being a tenant with this company.
Caroline has been a great maintenance manager so far. Thanks very much for your help!...
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May 12,2021
May 12,2021
0
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Taryn brown was amazing!!
He helped me a lot and is been really nice and patient answering my questions.
I'll be moving to glasgow from london and most of the people had a problem of me not doi g viewings and he never had any ...
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May 12, 2021
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Thank you for the kind review and it was a pleasure to help you with this move. ...
Apr 08,2021
Apr 08,2021
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Recently Microwave exploded .. Needed a replacement and Linda sorted it.
Excellent and efficient service from Linda .. Thank you ?...
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Mar 18,2021
Mar 18,2021
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Our boiler recently broke for over a week which was frustrating but Linda was brilliant throughout it all. She did all she could to get the new boiler approved promptly and kept us updated each day with progress updates - even sending emails after 9 o’...
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Mar 19, 2021
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Hi Shannon, thank you very much for your kind words and patience throughout a very frustrating time for you and your flatmate. I was more than happy to assist and furnish you with updates which resulted in a new boiler being installed. Best wishes. ...
Feb 20,2021
Feb 20,2021
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Recently our hot water and heating was closed off due to issues with the boiler. This resulted in an 8 day period were we were left without heating and hot water. Having had issues with Fineholm at the beginning of our tenancy I was especially anxious ...
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Feb 20, 2021
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Hi Kirsten, I know it was a very distressing time for you during one of the coldest weeks of the year, however, it was a pleasure dealing with the issue from start to finish resulting in a new boiler being installed, finally restoring heating and hot water. Thank you very much for the kind words. ...
Feb 12,2021
Feb 12,2021
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Excellent service from Linda Thomson with organising the replacement boiler for my property and dealing with my tenant, who was reluctant to allow access to have the boiler replaced. Great communication to me from Linda throughout....
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Feb 13, 2021
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Michael, thank you for the kind words, it was a pleasure arranging the boiler installation for your property and I'm happy we reached the desired outcome for everyone in the end. ...
Feb 03,2021
Feb 03,2021
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Linda has been great throughout our time living in thia flat. She is quick to fix issues for us, I would usually have an issue in the evening, and she is still quick to respond back. Such a good worker....
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Feb 04, 2021
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Hello Kieran, thank you very much for the kind words, it is always a pleasure to speak with you in order to resolve issues within the property. ...
Jan 27,2021
Jan 27,2021
4
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No matter how ideal the property seems, DO NOT rent it from fineholm. You might think you'd be able to deal with it, but the stress they make you go through after you move it is not going to be worth anything! I give them ...
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Jan 14,2021
Jan 14,2021
0
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Fineholm made letting out my flat a very straightforward process. Their knowledgeable, friendly team provided advice and guidance at every stage. Tenants were found within a week of the property being advertised and moved in soon after. This is my second time using Fineholm and ...
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Jan 14, 2021
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Thank you for the review and we are really pleased you were happy with the service we provided. ...
Jan 13,2021
Jan 13,2021
0
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I have been a tennant for a long time, and I fine Linda Thomson excellent with maintenance isssues I have, quick responses and gets the job done, also a pleasure to liaise with, also shelagh from accounts is excellent also Thankyou for all your help ...
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Jan 12,2021
Jan 12,2021
0
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The worst company in glasgow.
They have refused to do any maintenance on the property, it was given to us in the worst state i've ever seen, and they had the cheek to take almost half the deposit for "Gardening", the gardeners haven't been here ...
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Dec 17,2020
Dec 17,2020
0
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Due to personal reasons I found myself having to move quickly. The fineholm team were more then accommodating especially Taryn Brown who went above and beyond to help the process move fast. I'm very excited to move into my new flat....
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Dec 16,2020
Dec 16,2020
0
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I found a flat I was interested in renting on Rightmove and Fineholm was the agent responsible for the flat. They were very quick to respond to questions and arrange my viewing without any delay. They also got all the paperwork sorted in two days. ...
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Dec 17, 2020
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Thank you for the feedback and really glad it was a quick and easy process for you ...
Oct 29,2020
Oct 29,2020
0
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Have rented via Fineholm for over 2 years now and they are always quick to action any issues we have. Staff are friendly and helpful....
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Oct 30, 2020
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Hi Megan,
Thank you for your feedback positive feedback, its greatly appreciated. ...
Oct 22,2020
Oct 22,2020
0
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Linda Thomson dealt with our boiler situation very well. Her advice was sound, her emails prompt, clear and concise. I am a landlord and have several properties managed by Fineholm. I am happy with their service....
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Oct 22, 2020
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Hi Karen, thank you very much for the kind words, it was a pleasure dealing with the boiler issue on behalf of yourself and your tenant and reaching an agreed resolution. ...
Oct 20,2020
Oct 20,2020
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It was a nice experience as compared to other agencies, they were swift in arranging viewings and also in case there are canceling and quick with the application as well....
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Sep 01,2020
Sep 01,2020
0
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Taryn was very professional, with quick response on mail and providing requested details swiftly, really appreciate the professional service by Taryn....
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Aug 31,2020
Aug 31,2020
0
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Fineholm has been easy to approach and quick in responding to any enquiries,
Lee Anne especially helped expediting the deposit released....
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Aug 24,2020
Aug 24,2020
0
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I had a very specific time frame to work within and due to Covid-19 it was very difficult to gather together all the necessary references for this date. The member of staff in charge of my tenancy and accumulating the necessary documents was very responsive, ...
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Aug 24, 2020
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Thanl you for the nice review and i am really happy you had a good experience with us. ...
Aug 22,2020
Aug 22,2020
0
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What a great team at Fineholm. From first contact the experience was excellent and any member of the team was really pleasant and professional. Fineholm are truly the experts if you want to rent out a property. I was a true novice but Fineholm were ...
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