100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
99% lettings fee satisfaction
Apr 19,2019
Apr 19,2019
2
people found
this helpful
this helpful
From start to finish, pure disappointment and frustration.
- 4 days to get the house online. I asked for Thursday, the house was released Friday after 4pm
- Pictures were very amateur and didn't bring the best of my house. I am an amateur photographer and could have done a better job. During their valuation, I was told they would bring a photographer and showed me some glossy leaflet. The reality was different !
- I asked for some pictures to be replaced which they did - appointment was at 11am, got delayed by more than an hour.
- The description of the house was awful - language and spelling mistakes, with no commercial tone to it. My first language is not English and I could spot the errors. Total lack of diligence.
- No room dimensions included, not even in the floor plan. God knows how people can judge space with that.
- I sent the updated description and provided all the dimensions so the websites could be updated. That took another few days to get amended, dropping altogether the whole section on the room dimensions I had issued. Up to this point I still didn't see the handouts.
- After a month and no viewing arranged, the branch manager offered to provide professional pictures and an updated floor plans, this time with dimensions. His excuse for not having much interest was the market being slow. I very much doubted it was the case. I reminded him I hadn't received a copy of the house handouts...
- A week later, a viewing was organised which resulted in an offer. Declined as too low.
- A house with a similar layout but with only 1 off road parking space + car port ( I have two and carport) and no front garden came on the market and got sold within 10 days and after the first viewing. Two more in the same development also had offers on them.
So I very much doubt there was an issue with the market, but more with their lack of ability to go and look for potential buyers and I don't think they reach far enough as they don't have much media coverage to spread their reach further out.
I decided to take my house off the market before the end of the contract and still never saw sight of those handouts !
Don't waste your time with them. I have now to postpone my plans to move after Easter to perhaps the summer once I put my house back on the market ... And with another agent !
- 4 days to get the house online. I asked for Thursday, the house was released Friday after 4pm
- Pictures were very amateur and didn't bring the best of my house. I am an amateur photographer and could have done a better job. During their valuation, I was told they would bring a photographer and showed me some glossy leaflet. The reality was different !
- I asked for some pictures to be replaced which they did - appointment was at 11am, got delayed by more than an hour.
- The description of the house was awful - language and spelling mistakes, with no commercial tone to it. My first language is not English and I could spot the errors. Total lack of diligence.
- No room dimensions included, not even in the floor plan. God knows how people can judge space with that.
- I sent the updated description and provided all the dimensions so the websites could be updated. That took another few days to get amended, dropping altogether the whole section on the room dimensions I had issued. Up to this point I still didn't see the handouts.
- After a month and no viewing arranged, the branch manager offered to provide professional pictures and an updated floor plans, this time with dimensions. His excuse for not having much interest was the market being slow. I very much doubted it was the case. I reminded him I hadn't received a copy of the house handouts...
- A week later, a viewing was organised which resulted in an offer. Declined as too low.
- A house with a similar layout but with only 1 off road parking space + car port ( I have two and carport) and no front garden came on the market and got sold within 10 days and after the first viewing. Two more in the same development also had offers on them.
So I very much doubt there was an issue with the market, but more with their lack of ability to go and look for potential buyers and I don't think they reach far enough as they don't have much media coverage to spread their reach further out.
I decided to take my house off the market before the end of the contract and still never saw sight of those handouts !
Don't waste your time with them. I have now to postpone my plans to move after Easter to perhaps the summer once I put my house back on the market ... And with another agent !
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Latest Reviews
6th Jun 2019
reviewed by 'Graham'
19th Apr 2019
reviewed by 'Kamar'
26th Apr 2018
reviewed by 'H.'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £185,000 |
| Lettings | 80% | 99% | £920 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 1 | 0 | 1 | 0 | 2 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 19,2021
Nov 19,2021
0
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Lauren Whitehead looked after us from the start. Extremely professional friendly and efficient. Highly recommend her …thank you Lauren.
Would like to mention Ashling and Rebecca also very friendly and efficient.
Lauren was our first port of call and lead the way.
The whole process ...
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Feb 18,2021
Feb 18,2021
0
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Very helpful, always smiling and quick responding for my requests. I would recommend to everyone ! Rebecca explained to me everything and helped with all. Really good experience ! Maria helps with every problem that I had, big thank you for you!...
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Aug 11,2020
Aug 11,2020
0
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Fantastic Service
Mel, Rebecca & Jessica have provided us fantastic service for over 5 years. They assist closing the deal and always go the extra mile to ensure our tenants settle in quickly and smoothly...
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Jun 06,2019
Jun 06,2019
5
people found
this helpful
this helpful
We have trying to buy a property from King and chasemore for over a month. Since the beginning the service and quality received from them has been awful. Despite being allocated a sales person for the after offer side of the sale, they have been ...
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Comment on agent fees
No idea as I'm buying not selling
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Apr 19,2019
Apr 19,2019
2
people found
this helpful
this helpful
From start to finish, pure disappointment and frustration.
- 4 days to get the house online. I asked for Thursday, the house was released Friday after 4pm
- Pictures were very amateur and didn't bring the best of my house. I am an amateur photographer and ...
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Apr 26,2018
Apr 26,2018
3
people found
this helpful
this helpful
A complete cockup of the full management of my flat. They sent me an invoice of an electrical company to be paid direct by me as agreed which I did. They deducted it from my rent as well as the estimate (twice) which they paid ...
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Comment on agent fees
Not justified considering the inexistant service and the problem is still unsolved.
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Jul 02, 2019
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(2)
I totally agree with all aspects of the above review. They are very quick to take monies from landlords, and very slow to refund it. They often invoice twice for the same thing, and hold on to monies that they have no right to do. I would not recommend them either. ...
Jul 12,2017
Jul 12,2017
0
people found
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We recently completed on a very difficult sale and purchase with King and Chasemore Horley branch.
Megan has been absolutley amazing throughout the process which has taken in total a year.
She went above and beyond on several occasions and more importantly was always on ...
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Apr 22,2017
Apr 22,2017
0
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I can't thank Sammy at King & Chasemore Worthing enough for everything she did for us. From the moment we put an offer in on our property to the day we completed she was an absolute star. Sammy was easy to contact, kept us updated non ...
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Dec 05,2016
Dec 05,2016
0
people found
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recently completed on my property sale with King and Chasemore Worthing which has been going on for several months now and was kept updated through out the whole process by Mark and Sammi. Always friendly, genuine advice and really listened to me and what I ...
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Comment on agent fees
Reasonable
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Feb 03,2015
Feb 03,2015
4
people found
this helpful
this helpful
I have a very big complaint about your worthing lettings office
I rented my house out on march 2014 for a year 6 month break clause
I dealt with Jessica Through all the paper work, but then it was passed over to the accounts manager Maria Coysh
...
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Comment on agent fees
‚£115.00 to do nothing is a lot when landlord chases rent themselves
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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