100% lettings valuation accuracy
0% lettings fee satisfaction
Sep 25,2018
Sep 25,2018
1
people found
this helpful
this helpful
I've lived in London for nearly 20 years, and dealt with lots of agencies as a renter, purchaser and now, most recently, as a vendor. I've never had an experience as unpleasant as the one with Kings Group. I imagine their staff are poorly paid, or poorly treated, or both - so I've no desire to make this about individuals in this office (and there were some exceptions who were pleasant and efficient to deal with, at least some of the time). But overall, I found the general approach to be provide wildly inconsistent information (literally sometimes within the same phone call - it was unclear whether this was ignorance or dishonesty); to be condescending; to throw one another under the bus (ie "oh that person isn't very experienced etc - they'll be wrong"); slow-moving and occasionally, aggressive.
Highlights included:
- failure to collect my anti-money laundering paperwork - or even ask for it - until 24 hours after the sale completed - and then telephone and email relentlessly until they had it, without acknowleding or apologising for their error
- telling myself and the vendor (we were independently in contact) contradictory information
- failure to respond promptly when the vendor had not left the property on the day of completion - Kings Group didn't get in touch for 24 hours (it was in fact two days later when the vendor finally retrieved the last of his possessions) - this cost a further £700 in removals fees
My poor vendor had already lost two purchasers, in large part, I should imagine, because of the quality of the job done by the agency (and their "recommended" conveyancing firm - Premier Property Lawyers - who were also terrible to deal with).
There are no shortage of poor reviews and, if I were selling a property, I'd steer clear. Honestly I probably wouldn't bother with them as a renter or a buyer again either - there are plenty of properties on sale in London, and a five month transaction with poor information and unpleasant customer relations throughout doesn't really seem worth it.
I'm planning to report to the regulator.
Highlights included:
- failure to collect my anti-money laundering paperwork - or even ask for it - until 24 hours after the sale completed - and then telephone and email relentlessly until they had it, without acknowleding or apologising for their error
- telling myself and the vendor (we were independently in contact) contradictory information
- failure to respond promptly when the vendor had not left the property on the day of completion - Kings Group didn't get in touch for 24 hours (it was in fact two days later when the vendor finally retrieved the last of his possessions) - this cost a further £700 in removals fees
My poor vendor had already lost two purchasers, in large part, I should imagine, because of the quality of the job done by the agency (and their "recommended" conveyancing firm - Premier Property Lawyers - who were also terrible to deal with).
There are no shortage of poor reviews and, if I were selling a property, I'd steer clear. Honestly I probably wouldn't bother with them as a renter or a buyer again either - there are plenty of properties on sale in London, and a five month transaction with poor information and unpleasant customer relations throughout doesn't really seem worth it.
I'm planning to report to the regulator.
Comment on agent fees
I don't know, I was a purchaser not a vendor
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Latest Reviews
1st Jun 2024
reviewed by 'Rajeet'
4th Feb 2021
reviewed by 'Craig'
12th May 2020
reviewed by 'Sergio'
11th Sep 2019
reviewed by 'Alize'
25th Sep 2018
reviewed by 'Hackney'
31st Jul 2017
reviewed by 'Insensed'
Opening Hours
Address
Kings Group
326 Mare Street
Hackney,London
Greater London
E8 1HA
0208 510 0808
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 0% | £2,000 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 2 | 0 | 0 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 01,2024
Jun 01,2024
33
people found
this helpful
this helpful
We had an appalling experience viewing properties with Gabriel Amankwah. He essentially opened the door and sent us off to roam the property ourselves. I think he also had smegma? Very poor hygiene!...
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Feb 04,2021
Feb 04,2021
0
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First class experience.
I cannot fault the service that I experienced from Kings group and from Jack and the team. They were the most professional of all of the firms by far during selection. Viewings were dealt with in an efficient manner with alerts each ...
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May 12,2020
May 12,2020
2
people found
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this helpful
I had a very bad experience with Kings group, the agent Gabriel Amankwah made us to send our documents to rent a flat and 2 days later after we were waiting for the virtual view, he told us that the flat was no longer available and ...
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Sep 11,2019
Sep 11,2019
0
people found
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Great service from all agents in the Hackney office, always available for questions and advice. Sale of the property from valuation to completion was excellent, would recommend to all....
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Sep 25,2018
Sep 25,2018
1
people found
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this helpful
I've lived in London for nearly 20 years, and dealt with lots of agencies as a renter, purchaser and now, most recently, as a vendor. I've never had an experience as unpleasant as the one with Kings Group. I imagine their staff are poorly paid, or ...
read full review
read full review
Comment on agent fees
I don't know, I was a purchaser not a vendor
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Jul 31,2017
Jul 31,2017
8
people found
this helpful
this helpful
Dishonest, pushy and highly untrustworthy - do not go near them.
Had an offer on the property formally accepted to the point that I had instructed solicitors and sales letters were dispatched.
When I called to give them an update I was told that as ...
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Jul 29,2017
Jul 29,2017
4
people found
this helpful
this helpful
Avoid !
Agreed price with owner via agent (even that was messy ! advertised at 370k , then after viewing put price up to 400k)
In the end agreed price , then they became pushy about using their in house / partner for mortgage and solicitor , I politely declined as ...
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Gabriel
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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