Gibbs Gillespie
Pinner, HA5
4.5/5, 64 reviews
89% recommended
100% lettings valuation accuracy
84% lettings fee satisfaction

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“My property was let and managed by this agent for ......”

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Apr 16,2015
Minithumbdown
By: 'Not'
Apr 16,2015
1 people found
this helpful
My property was let and managed by this agent for two tenancies, the management side of this company did not do the job at all. They did every thing to make money but by manipulating the situation. They would ask me to clean the property by a professional company at the beginning of a tenancy and by the end of it they would ask both the tenant and me to pay for cleaning of the property. Of course, I disagreed and they let it go. During the second tenancy, the tenants broke the washing machine, agent said it was down to management and I had to replace the washing machine, when I met the tenant, she said she broke it and had informed this the the agent. The agent did what ever that was easiest for them, ie, asked me to fix the issue. Tenants had complained of the washing machine, dish washer and the oven that are all in working order and under 4 years old. I gave them notice after their 6 months tenancy, the agent did inventory on check out. On inspection, I found holes and graffiti on the walls, microwave oven and other items missing from the property, garden/drive way not cleaned. When I took the issue up, the management said, find out all the issues and send it to us and we will pass the responsibility to the inventory company! They were very rude in their response, kept on asking where the holes on the walls are etc. the inventory company responded to the issues we took up by saying, the tenant never used one part of the property and the were also asking where the holes on the walls were. This even after we had taken pictures and described the locations. Cleaning was not done properly, the agent responded by saying the cleaners would not touch the walls!

Our feeling is that this agency wants to make money by not doing any thing, the so called management is absolute worthless! They let you do all the work but still charge you for so called management!
What agent could do to change your mind?
They could have cooperated better, said sorry for the mistakes and showed genuine interest in solving the issues! The mentioned issues are still outstanding and the agent is yet to respond. We are to take this the small claims if they do not respond.
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Comment on agent fees
We feel that for the work that they did and the way the property was managed, they should not have charged any thing for managing the property as they in effect did not manage it at all or I'll managed it big time!
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Latest Reviews

View all Reviews 64
12th Sep 2019
reviewed by 'Peter'
“I initially listed the property with Haart Estate Agents and had a horrendous experience with them. Their service was the ......”
10th Sep 2018
reviewed by 'Vera'
“We are recommending Gibbs Gillespie as a letting agency as we found them helpful, professional and quickly actioned our request / ......”
1st Aug 2016
reviewed by 'Olayemi'
“We had the opportunity of having Nikki and Shavonne as our property managers at different time during our 4years with ......”
25th Mar 2016
reviewed by 'Nil'
“We are tenant at 2 Furlong Court, Norfolk Road from last 3 years and since beginning Nicola is manager of property. During ......”
3rd Mar 2016
reviewed by 'MK'
“It has been an absolute pleasure to have Matthew work with us. He has an excellent knowledge of the rental ......”
18th Jan 2016
reviewed by 'Tom'
“I am so pleased with the excellent service provided by in particular Jenna Durand who worked so hard to help ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Gibbs Gillespie
Chapel Lane Chambers, 1 Chapel Lane,
Pinner
Middlesex
HA5 1AA
020 8866 7866

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 84% £825 £2,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
25 3 22 4 1 0 0 0 9 0
Areas covered
  • HA5
Services offered
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“I initially listed the property with Haart Es......”

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Sep 12,2019
Minithumbup
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Grant
By: 'Peter'
Sep 12,2019
1 people found
this helpful
I initially listed the property with Haart Estate Agents and had a horrendous experience with them. Their service was the worst I had ever experienced (More Haart failure then Haart warming)! I then relisted with Gibbs and dealt with Grant Pettersson. Grant was fantastic start ...
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“Gibbs Gillespie Pinner Branch...”

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Sep 10,2018
Minithumbup
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Mathew
By: 'Vera'
Sep 10,2018
0 people found
this helpful
We are recommending Gibbs Gillespie as a letting agency as we found them helpful, professional and quickly actioned our request / enquiries. We wish to thanks Matthy Marchant, Stuart Glanfield and Eleanor Thompson for their help....
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Comment on agent fees
Very helpful agents. We recommend Gibbs Gillespie as a letting agency as they are professional, friendly and helpful.
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“We had the opportunity of having Nikki and Shavonne as ......”

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Aug 01,2016
Minithumbup
By: 'Olayemi'
Aug 01,2016
0 people found
this helpful
We had the opportunity of having Nikki and Shavonne as our property managers at different time during our 4years with Gibbs. Our issues were always promptly addresseed and resolved to the best of their capacity. They were friendly, polite and professional. Shavonne was excellent in ...
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“We are tenant at 2 Furlong Court, Norfolk Road from last 3 ......”

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Mar 25,2016
Minithumbup
By: 'Nil'
Mar 25,2016
0 people found
this helpful
We are tenant at 2 Furlong Court, Norfolk Road from last 3 years and since beginning Nicola is manager of property. During this period we have raised some requirements about property maintenance and she has provided need very much in time. She observes the job according to ...
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Comment on agent fees
Nil bad. My appreciation only
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“It has been an absolute pleasure to have Matthew work ......”

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Mar 03,2016
Minithumbup
By: 'MK'
Mar 03,2016
0 people found
this helpful
It has been an absolute pleasure to have Matthew work with us. He has an excellent knowledge of the rental market and he is very resourceful. He was able to obtain a good tenant for us in a highly competitive tenancy situation. Matthew has been ...
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Comment on agent fees
I am happy with the fees.
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“I am so pleased with the excellent service provided by ......”

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Jan 18,2016
Minithumbup
By: 'Tom'
Jan 18,2016
0 people found
this helpful
I am so pleased with the excellent service provided by in particular Jenna Durand who worked so hard to help me. She was attentive and very professional as well as being totally charming and absolutely gorgeous as well!...
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“At all times I found our dealings with Matt and ......”

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Dec 22,2015
Minithumbup
By: 'Robin'
Dec 22,2015
0 people found
this helpful
At all times I found our dealings with Matt and his colleagues to be through, quick, professional and helpful. I have no hesitation recommending their service to Landlords....
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By: JR
Dec 22, 2015
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Dear Robin Thank you for taking the time to write a review sharing your customer experience. We are pleased you were happy with the service you received from Matthew and his team in our Pinner lettings office. We wish you a very Merry Christmas. Kind regards, Jo ...

“Jenna was very efficient and very personable through out the ......”

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Dec 21,2015
Minithumbup
By: 'Sanjiv'
Dec 21,2015
0 people found
this helpful
Jenna was very efficient and very personable through out the lettings process. She was immediately available and very thorough. Hopefully this will be long term relationship and long term let through Gibbs....
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Comment on agent fees
Will be nice to get 10% (including VAT) which I suggested a few times and which the competitor were offering. Should be something Gibbs should consider especially with higher lets and place "icing on the cake" for long term relationships.
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By: JR
Dec 22, 2015
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Dear Sanjiv Thank you for taking the time to review your customer experience. Your feedback is very much appreciated and we wish you a very Merry Christmas. Kind regards, Jo ...

“Excellent Service. Jenna was very helpful at all times. Very ......”

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Nov 13,2015
Minithumbup
By: 'Jenna'
Nov 13,2015
0 people found
this helpful
Excellent Service. Jenna was very helpful at all times. Very professional and very polite. In the past I haven't had a good service from Gibbs. I am very pleased this time and will be definitely recommending the company to family and friends. Thank you...
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By: tom
Jan 04, 2016
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Jenna is not only the most beautiful sexy woman in the world but also very professional and totally lovely ...

“We were passed around from pillar to post by the ......”

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Nov 10,2015
Minithumbup
By: 'Previous'
Nov 10,2015
0 people found
this helpful
We were passed around from pillar to post by the Rickmansworth office (lettings team) and given several different incorrect messages regarding repayment of our deposit once we had moved out of the property. Kerri was fantastic - she told us straight away what we needed ...
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“Jenna was absolutely brilliant from start to finish - professional ......”

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Nov 05,2015
Minithumbup
By: 'Jane'
Nov 05,2015
0 people found
this helpful
Jenna was absolutely brilliant from start to finish - professional friendly and reassuring. Stuart was also fantastic - it's now going to be my 6th year renting through Gibbs !! BIG THANK YOU !! Jane :-)...
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By: KM
Nov 06, 2015
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Dear Jane, Thank you for taking the time to write a review. Jenna and Stuart work so hard to provide our tenants with a first class service, We are very proud to have them both represent Gibbs Gillespie, Best regards Kelly ...

“We were very pleased with how the renting process was ......”

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Oct 28,2015
Minithumbup
By: 'Lalitha'
Oct 28,2015
0 people found
this helpful
We were very pleased with how the renting process was handled. We were updated regularly and it was completely stress free. We were able to contact Jenna whenever we needed, and she responds to emails promptly. We would recommend Gibbs Gillespie to anyone....
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By: KM
Oct 28, 2015
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Dear Lalitha, Thank you for taking the time to write a review, Jenna is a very hard-working and professional agent. We are very proud to have her represent Gibbs Gillespie, Best regards Kelly ...

“I have used Gibbs Gillespie for a number of year ......”

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Oct 24,2015
Minithumbup
By: 'Andy'
Oct 24,2015
0 people found
this helpful
I have used Gibbs Gillespie for a number of year now for rent collection on one of my houses. I find them efficient. The lettings process always seems to go smoothly. In my experience in the rental market finding good agents is often not easy, ...
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By: KM
Oct 27, 2015
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Dear Andy, Thank you for taking the time to write a review, Sarah is an extremely hard-working and professional agent, We are very proud to have her represent Gibbs Gillespie, Best regards Kelly ...

“The agent was kind enough to show me the house ......”

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Oct 06,2015
Minithumbup
By: 'Grace'
Oct 06,2015
0 people found
this helpful
The agent was kind enough to show me the house in great detail. He did his work efficiently. He was pleasant. Gibbs and Gillespie are very good housing agents with affordable prices. I'm very pleased with my new house....
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By: KM
Oct 06, 2015
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Dear Grace, Thank you for taking the time to write a review, Alex is an extremely professional agent and works very hard to ensure that our tenants receive a first class service, We are very proud to have him represent Gibbs Gillespie, Best regards Kelly ...

“Initial contact who showed me the property Alex was very ......”

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Sep 23,2015
Minithumbup
By: 'Shree'
Sep 23,2015
0 people found
this helpful
Initial contact who showed me the property Alex was very professional ,patient ,very informative and polite person .I then visited the branch very stressed and unsure but found all the staff were very welcoming and at once I felt that I had come to the ...
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Comment on agent fees
The only thing I was but happy with was as a professional I was asked to give a deposit of over ƒâ€š‚£5000 before I could step into the property . It was very stressful to get that sort of money at a short period . That's the only thing that would stop me from renting again from this company . I was told I had to be earning ƒâ€š‚£30000pa to have a low deposit .
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By: KM
Sep 23, 2015
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Dear Shree Thank you for taking the time to write a review. Matthew and the whole Pinner Lettings team are extremely professional and work very hard to ensure that our tenants receive an all-round positive experience, I will pass your kind comments onto the team, Best regards Kelly ...

“Open line of communication, friendly and professional . Staff are very ......”

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Sep 22,2015
Minithumbup
By: 'Ronald'
Sep 22,2015
0 people found
this helpful
Open line of communication, friendly and professional . Staff are very helpful and courteous Punctual at meetings and understand their Job well...
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By: KM
Sep 22, 2015
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Dear Ronald, Thank you for taking the time to write a review. Alex and Matthew work very hard to provide an all-round customer service for all of our tenants, We are very proud to have them both represent Gibbs Gillespie, Many thanks Kelly ...

“After seeing the property the first time, the agent followed ......”

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Aug 27,2015
Minithumbup
By: 'Stefan'
Aug 27,2015
0 people found
this helpful
After seeing the property the first time, the agent followed up to hear our opinion. She carefully listened to our requests and followed up once more after a few days. We were assisted by two agents: one showed us the property and a second agent ...
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Comment on agent fees
The fees are quite steep if you take into account the monthly rental fees as well. For a family on an average income, it's very challenging to move to London from outside the UK, given current exchange rates.
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By: KM
Aug 27, 2015
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Dear Stefan & Liezel, Thank you for taking the time to write a review. Jenna and Matthew are both extremely professional agents and work very hard to provide our tenants with an all round first class service. Your inventory will be emailed to you shortly, Best regards Kelly ...

“A very professional agent who helped me manage my expectations ......”

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Aug 27,2015
Minithumbup
By: 'Jennifer'
Aug 27,2015
0 people found
this helpful
A very professional agent who helped me manage my expectations of renting in London, found me a house within all of my criteria and then assisted me getting to my train after the viewing in the pouring rain....
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By: KM
Aug 27, 2015
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Dear Jennifer, Thank you for taking the time to write a review. Alex works so hard to provide our tenants with an all round customer service, even making sure you didn't get wet! We are proud to have him represent Gibbs Gillespie and I will be sure to pass on your kind comments to him, Best regards Kelly ...

“They have been brilliant start to finish. Both Matthew and ......”

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Aug 06,2015
Minithumbup
By: 'Sal'
Aug 06,2015
0 people found
this helpful
They have been brilliant start to finish. Both Matthew and Jenna were really helpful. Matt needs to be bit faster in replying emails....
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Comment on agent fees
reasonable
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By: KM
Aug 06, 2015
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Dear Sal, Thank you for taking the time to write a review. Matt and Jenna both work very hard to provide our tenants with an all round positive customer service, We are proud to have them both represent Gibbs Gillespie, Best regards Kelly ...

“Besides being absolutely stunningly gorgeous Jenna is a pleasure to ......”

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Aug 06,2015
Minithumbup
By: 'Clive'
Aug 06,2015
0 people found
this helpful
Besides being absolutely stunningly gorgeous Jenna is a pleasure to deal with. She is very proactive, professional, responsive and keen to get things sorted. Dealing with Jenna was an absolute pleasure. If only all estate agents were this good! Thanks Jenna....
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By: KM
Aug 06, 2015
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Dear Clive, Thank you for taking the time to write a review. Jenna is an extremely hard working agent and we are very proud to have her represent Gibbs Gillespie. I will be sure to pass on your kind comments to her and the team, Best regards Kelly ...

“The house was clean and all the gadgets were clean ......”

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Aug 06,2015
Minithumbup
By: 'vsrakesh'
Aug 06,2015
0 people found
this helpful
The house was clean and all the gadgets were clean and working. The tenancy process was easy and simple to follow....
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By: KM
Aug 06, 2015
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Dear Vsrakesh, Thank you for taking the time to write a review. Jenna works so hard to provide our tenants with an all round positive experience. We are very proud to have Jenna represent Gibbs Gillespie and I will be certain to pass on your kind comments to her Best regards Kelly ...

“Shavonne is one of the greatest Property Manager I had ......”

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Jul 29,2015
Minithumbup
By: 'Gena'
Jul 29,2015
0 people found
this helpful
Shavonne is one of the greatest Property Manager I had the opportunity to deal with. She provided an excellent customer service and a thorough, professional but friendly too. Shavonne was always dedicated to keep me informed responding to emails promptly and dealing with all the ...
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By: KM
Jul 29, 2015
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Dear Gena, Thank you for taking the time to write a review, Shavonne works so hard to provide our landords with a first class service, it is very important that landlords with managed properties feel that they are supported so we are delighted to hear that we are providing you with a great service, We are very proud to have Shavonne represent Gibbs Gillespie, Best regards, Kelly ...

“I have sourced last three tenants via them and they ......”

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Jul 04,2015
Minithumbup
By: 'James'
Jul 04,2015
0 people found
this helpful
I have sourced last three tenants via them and they have always introduced quality tenants. Quick turnaround as one tenant has left another is ready to move in. Everything is handled with attention to detail and good communications , problems are sorted as they need be ,...
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By: KM
Jul 06, 2015
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Dear James, Thank you for taking the time to write a review. Matthew and Ben work so hard to avoid any void periods in between tenancies and we thoroughly understand that this can be an un-certain time for landlords. We are very proud to have Matthew and Ben represent Gibbs Gillespie, Best regards Kelly ...

“I have been renting for four years, two of which ......”

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Jul 02,2015
Minithumbup
By: 'Jennifer'
Jul 02,2015
0 people found
this helpful
I have been renting for four years, two of which have been through Gibbs Gillespie and I can honestly say I would recommend Gibbs to anyone that is thinking of renting or buying a property. Charlotte and Nikki in the Pinner branch have been so ...
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By: KM
Jul 03, 2015
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Dear Jennifer, Thank you for taking the time to write a review, Nikki and Charlotte work so hard to ensure that all our tenants renting a managed property through us receive a first class service, We are very proud to have them represent Gibbs Gillespie and in particular our Property Management department, I will be sure to pass on your kind comments to them, Best regards Kelly ...

“Overall the experience with Gibs was good and everything was ......”

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Jul 02,2015
Minithumbup
By: 'H'
Jul 02,2015
0 people found
this helpful
Overall the experience with Gibs was good and everything was made clear to us right from the beginning and in timely order....
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By: KM
Jul 03, 2015
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Dear H Doshi, Thank you for taking the time to write a review, Matthew and Reena work very hard to ensure all of our tenants receive an excellent service, We are very proud to have them represent Gibbs Gillespie and will be certain to pass on your kind comments to them, Best regards Kelly ...

“I have been using Gibbs Gillespie to let the property ......”

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Jul 01,2015
Minithumbup
By: 'Sheila'
Jul 01,2015
0 people found
this helpful
I have been using Gibbs Gillespie to let the property for me for 17 years. Though I do not use them for a full management service, I have always been impressed with their service in finding tenants and dealing with all aspects of the tenancy negotiations ...
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By: KM
Jul 01, 2015
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Dear Sheila, Thank you for taking the time to write a review. We are delighted to hear that you have been happy with our service for over 17 years now - you must be one of our longest serving landlords! We feel it is very important to keep a good, consistent relationship with all our landlords from all of our departments throughout our lettings division. I will be certain to pass on your kind comments to Chloe and Linda, Best regards Kelly ...

“Ben was quick to get the property on the website. ......”

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Jun 26,2015
Minithumbup
By: 'Stuart'
Jun 26,2015
0 people found
this helpful
Ben was quick to get the property on the website. Organise lots of viewings in conjunction with another local estate agents who already had been showing the property. Found a tenant, with a deposit and references within a week. Super work...
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By: KM
Jun 29, 2015
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Dear Stuart, Thank you for taking the time to write a review, Matthew and Ben are extremely hard-working agents and really strive to provide a first class service for our landlords, We are very proud to have them represent Gibbs Gillespie, Best regards Kelly ...

“I am very pleased to be doing business with this ......”

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Jun 19,2015
Minithumbup
By: 'jeff'
Jun 19,2015
0 people found
this helpful
I am very pleased to be doing business with this company, the staff are very polite and friendly especially MR Ben Adams, who is so positive and helpful....
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By: KM
Jun 19, 2015
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Dear Jeff, Thank you for taking the time to write a review. Matthew and Ben are extremely professional and hard-working agents and we are very proud to have them represent Gibbs Gillespie, We look forward to providing you with continued good service, Best regards Kelly ...

“No real issues. Everything was dealt with in both a ......”

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Jun 16,2015
Minithumbup
By: 'Johal.'
Jun 16,2015
0 people found
this helpful
No real issues. Everything was dealt with in both a timely and satisfactory manner. Managed to secure the next tenant with the minimum of fuss. Good job, well done....
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By: KM
Jun 17, 2015
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Dear Johal, Thank you for taking the time to write a review. Ben and Matthew are extremely hard working agents and really try to give our landlords an all round first class service, We are very proud to have them represent Gibbs Gillespie, Best regards Kelly ...

“Both Ben and Matthew offered a great timely service. They ......”

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Jun 16,2015
Minithumbup
By: 'KalvinFX'
Jun 16,2015
0 people found
this helpful
Both Ben and Matthew offered a great timely service. They kept me informed of any developments and were very professional....
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By: KM
Jun 17, 2015
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Dear Kalvin, Thank you for taking the time to write a review. Ben and Matthew work so hard to provide an all round positive experience for our tenants so we are delighted to hear that they have been of service to you. We are very proud to have them represent Gibbs Gillespie, Best regards Kelly ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:28 AM 27/06/2017 by Jo Ryan

Awards won by Gibbs Gillespie, Pinner HA5 1AA



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