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Pinner, HA5

4.5/5, 64 Reviews
89% Recommended

100% letting valuation accuracy

84% letting fee satisfaction

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When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would set the standar
d for the industry to follow. Gibbs Gillespie is a dynamic, multi office team with a hard earned reputation for achieving the highest price in the marketplace. But we’ve never rested on our laurels and continue to introduce new ideas and innovative practices. Innovations such as Be First, our buyer and tenant personalised matching system; Just Listed, a high quality, colour, property magazine produced monthly; and professional photography, floorplans and video tours, have all been adopted by many others in an endeavour to emulate the success of Gibbs Gillespie. Gibbs Gillespie aims to be the very best of the best. We strive to shine in every area of our business, continually reinventing ourselves as we find better ways to achieve our clients' goals. We are a learning organisation. We regularly review our structure, systems and processes, asking ourselves: How can we improve our service to our clients?
"My property was let and..."

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1 Star Review
UserName

Kerry

By : 'Not'
Services : Letting(As a Owner)
Rent PCM : £1950
Would you recommend ? : No
Postcode : HA5

Apr 15, 2015
People found this helpful1

My property was let and managed by this agent for two tenancies, the management side of this company did not do the job at all. They did every thing to make money but by manipulating the situation. They would ask me to clean the property by a professional company at the beginning of a tenancy and by the end of it they would ask both the tenant and me to pay for cleaning of the property. Of course, I disagreed and they let it go. During the second tenancy, the tenants broke the washing machine, agent said it was down to management and I had to replace the washing machine, when I met the tenant, she said she broke it and had informed this the the agent. The agent did what ever that was easiest for them, ie, asked me to fix the issue. Tenants had complained of the washing machine, dish washer and the oven that are all in working order and under 4 years old. I gave them notice after their 6 months tenancy, the agent did inventory on check out. On inspection, I found holes and graffiti on the walls, microwave oven and other items missing from the property, garden/drive way not cleaned. When I took the issue up, the management said, find out all the issues and send it to us and we will pass the responsibility to the inventory company! They were very rude in their response, kept on asking where the holes on the walls are etc. the inventory company responded to the issues we took up by saying, the tenant never used one part of the property and the were also asking where the holes on the walls were. This even after we had taken pictures and described the locations. Cleaning was not done properly, the agent responded by saying the cleaners would not touch the walls! Our feeling is that this agency wants to make money by not doing any thing, the so called management is absolute worthless! They let you do all the work but still charge you for so called management!


What agent could do to change your mind?

They could have cooperated better, said sorry for the mistakes and showed genuine interest in solving the issues! The mentioned issues are still outstanding and the agent is yet to respond. We are to take this the small claims if they do not respond.


Comments on Agent Fees

We feel that for the work that they did and the way the property was managed, they should not have charged any thing for managing the property as they in effect did not manage it at all or I'll managed it big time!

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%84.00%£825£2,550
Areas covered
  • HA5
Address

Gibbs Gillespie
Chapel Lane Chambers, 1 Chapel Lane,Pinner, Middlesex
HA5 1AA
020 8866 7866

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Gibbs Gillespie Branches (View All 13)
I initially listed the ...

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5 Star Review
UserName

Grant

By : 'Peter'
Services : Sales( As a Vendor )
Sold price : £505000
Would you recommend ? : Yes
Postcode : HA3

Sep 11, 2019
People found this helpful1

I initially listed the property with Haart Estate Agents and had a horrendous experience with them. Their service was the worst I had ever experienced (More Haart failure then Haart warming)! I then relisted with Gibbs and dealt with Grant Pettersson. Grant was fantastic start to finish, always... Read Full Review

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Gibbs Gillespie Pinner ...

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4 Star Review
UserName

Mathew

UserName

Stuart

By : 'Vera'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HA5

Sep 9, 2018
People found this helpful0

We are recommending Gibbs Gillespie as a letting agency as we found them helpful, professional and quickly actioned our request / enquiries. We wish to thanks Matthy Marchant, Stuart Glanfield and Eleanor Thompson for their... Read Full Review


Comments on Agent Fees

Very helpful agents. We recommend Gibbs Gillespie as a letting agency as they are professional, friendly and helpful.

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We had the opportunity of ...

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5 Star Review
UserName

Nicola

By : 'Olayemi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WD3

Jul 31, 2016
People found this helpful0

We had the opportunity of having Nikki and Shavonne as our property managers at different time during our 4years with Gibbs. Our issues were always promptly addresseed and resolved to the best of their capacity. They were friendly, polite and professional. Shavonne was excellent in managing our... Read Full Review

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We are tenant at 2 Furlong ...

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4 Star Review
UserName

Nicola

By : 'Nil'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : UB8

Mar 25, 2016
People found this helpful0

We are tenant at 2 Furlong Court, Norfolk Road from last 3 years and since beginning Nicola is manager of property. During this period we have raised some requirements about property maintenance and she has provided need very much in time. She observes the job according to company policy and... Read Full Review


Comments on Agent Fees

Nil bad. My appreciation only

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It has been an absolute ...

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5 Star Review
UserName

Matthew

By : 'MK'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HA5

Mar 3, 2016
People found this helpful0

It has been an absolute pleasure to have Matthew work with us. He has an excellent knowledge of the rental market and he is very resourceful. He was able to obtain a good tenant for us in a highly competitive tenancy situation. Matthew has been very approachable, friendly and professional. I would... Read Full Review


What agent could do to change your mind?

I am happy with the fees.


Comments on Agent Fees

I am happy with the fees.

Comments (0)
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I am so pleased with the ...

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5 Star Review
UserName

Jenna

By : 'Tom'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HA5

Jan 18, 2016
People found this helpful0

I am so pleased with the excellent service provided by in particular Jenna Durand who worked so hard to help me. She was attentive and very professional as well as being totally charming and absolutely gorgeous as... Read Full Review

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At all times I found our ...

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5 Star Review
UserName

Matthew

By : 'Robin'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : HA5

Dec 22, 2015
People found this helpful0

At all times I found our dealings with Matt and his colleagues to be through, quick, professional and helpful. I have no hesitation recommending their service to... Read Full Review

Comments (1)
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By : JR

Dec 22, 2015

Dear Robin Thank you for taking the time to write a review sharing your customer experience. We are pleased you were happy with the service you received from Matthew and his team in our Pinner...

Jenna was very efficient and ...

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5 Star Review
UserName

Jenna

By : 'Sanjiv'
Services : Letting( As a Owner )
Rent PCM : £2025
Would you recommend ? : Yes
Postcode : HA5

Dec 21, 2015
People found this helpful0

Jenna was very efficient and very personable through out the lettings process. She was immediately available and very thorough. Hopefully this will be long term relationship and long term let through... Read Full Review


What agent could do to change your mind?

Will be nice to get 10% (including VAT) which I suggested a few times and which the competitor were offering. Should be something Gibbs should consider especially with higher lets and place "icing on the cake" for long term relationships.


Comments on Agent Fees

Will be nice to get 10% (including VAT) which I suggested a few times and which the competitor were offering. Should be something Gibbs should consider especially with higher lets and place "icing on the cake" for long term relationships.

Comments (1)
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By : JR

Dec 22, 2015

Dear Sanjiv Thank you for taking the time to review your customer experience. Your feedback is very much appreciated and we wish you a very Merry Christmas. Kind...

Excellent Service. Jenna was ...

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5 Star Review
UserName

Jenna

By : 'Jenna'
Services : Letting( As a Owner )
Rent PCM : £2350
Would you recommend ? : Yes
Postcode : HA5

Nov 13, 2015
People found this helpful0

Excellent Service. Jenna was very helpful at all times. Very professional and very polite. In the past I haven't had a good service from Gibbs. I am very pleased this time and will be definitely recommending the company to family and friends. Thank... Read Full Review

Comments (1)
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By : tom

Jan 4, 2016

Jenna is not only the most beautiful sexy woman in the world but also very professional and totally...

We were passed around from ...

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5 Star Review

By : 'Previous'
Services : Letting( Accounts )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : WD3

Nov 10, 2015
People found this helpful0

We were passed around from pillar to post by the Rickmansworth office (lettings team) and given several different incorrect messages regarding repayment of our deposit once we had moved out of the property. Kerri was fantastic - she told us straight away what we needed to do, the forms were sent... Read Full Review

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Jenna was absolutely ...

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5 Star Review
UserName

Jenna

UserName

Stuart

By : 'Jane'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : HA5

Nov 5, 2015
People found this helpful0

Jenna was absolutely brilliant from start to finish - professional friendly and reassuring. Stuart was also fantastic - it's now going to be my 6th year renting through Gibbs !! BIG THANK YOU !! Jane... Read Full Review

Comments (1)
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By : KM

Nov 6, 2015

Dear Jane, Thank you for taking the time to write a review. Jenna and Stuart work so hard to provide our tenants with a first class service, We are very proud to have them both represent Gibbs...

We were very pleased with how ...

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5 Star Review
UserName

Jenna

By : 'Lalitha'
Services : Letting( As a Owner )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : HA5

Oct 28, 2015
People found this helpful0

We were very pleased with how the renting process was handled. We were updated regularly and it was completely stress free. We were able to contact Jenna whenever we needed, and she responds to emails promptly. We would recommend Gibbs Gillespie to... Read Full Review

Comments (1)
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By : KM

Oct 28, 2015

Dear Lalitha, Thank you for taking the time to write a review, Jenna is a very hard-working and professional agent. We are very proud to have her represent Gibbs Gillespie, Best...

I have used Gibbs Gillespie ...

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4 Star Review
UserName

Sarah

By : 'Andy'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : UB7

Oct 23, 2015
People found this helpful0

I have used Gibbs Gillespie for a number of year now for rent collection on one of my houses. I find them efficient. The lettings process always seems to go smoothly. In my experience in the rental market finding good agents is often not easy, but I am happy to continue using Gibbs... Read Full Review

Comments (1)
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By : KM

Oct 27, 2015

Dear Andy, Thank you for taking the time to write a review, Sarah is an extremely hard-working and professional agent, We are very proud to have her represent Gibbs Gillespie, Best...

The agent was kind enough to ...

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5 Star Review
UserName

Alex

By : 'Grace'
Services : Letting( As a Tenant )
Rent PCM : £1245
Would you recommend ? : Yes
Postcode : HA5

Oct 5, 2015
People found this helpful0

The agent was kind enough to show me the house in great detail. He did his work efficiently. He was pleasant. Gibbs and Gillespie are very good housing agents with affordable prices. I'm very pleased with my new... Read Full Review

Comments (1)
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By : KM

Oct 6, 2015

Dear Grace, Thank you for taking the time to write a review, Alex is an extremely professional agent and works very hard to ensure that our tenants receive a first class service, We are very proud...

Initial contact who showed me ...

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5 Star Review
UserName

Matthew

By : 'Shree'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : HA5

Sep 22, 2015
People found this helpful0

Initial contact who showed me the property Alex was very professional ,patient ,very informative and polite person .I then visited the branch very stressed and unsure but found all the staff were very welcoming and at once I felt that I had come to the right agent . I was then seen by the manager ... Read Full Review


What agent could do to change your mind?

The only thing I was but happy with was as a professional I was asked to give a deposit of over £5000 before I could step into the property . It was very stressful to get that sort of money at a short period . That's the only thing that would stop me from renting again from this company . I was told I had to be earning £30000pa to have a low deposit .


Comments on Agent Fees

The only thing I was but happy with was as a professional I was asked to give a deposit of over £5000 before I could step into the property . It was very stressful to get that sort of money at a short period . That's the only thing that would stop me from renting again from this company . I was told I had to be earning £30000pa to have a low deposit .

Comments (1)
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By : KM

Sep 23, 2015

Dear Shree Thank you for taking the time to write a review. Matthew and the whole Pinner Lettings team are extremely professional and work very hard to ensure that our tenants receive an all-round...

Open line of communication, ...

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5 Star Review
UserName

Alex

UserName

Matthew

By : 'Ronald'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : HA5

Sep 21, 2015
People found this helpful0

Open line of communication, friendly and professional . Staff are very helpful and courteous Punctual at meetings and understand their Job... Read Full Review

Comments (1)
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By : KM

Sep 22, 2015

Dear Ronald, Thank you for taking the time to write a review. Alex and Matthew work very hard to provide an all-round customer service for all of our tenants, We are very proud to have them both...

A very professional agent who ...

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5 Star Review
UserName

Alex

By : 'Jennifer'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : HA5

Aug 26, 2015
People found this helpful0

A very professional agent who helped me manage my expectations of renting in London, found me a house within all of my criteria and then assisted me getting to my train after the viewing in the pouring... Read Full Review

Comments (1)
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By : KM

Aug 27, 2015

Dear Jennifer, Thank you for taking the time to write a review. Alex works so hard to provide our tenants with an all round customer service, even making sure you didn't get wet! We are proud to...

After seeing the property the ...

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4 Star Review
UserName

Matthew

UserName

Jenna

By : 'Stefan'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : HA5

Aug 26, 2015
People found this helpful0

After seeing the property the first time, the agent followed up to hear our opinion. She carefully listened to our requests and followed up once more after a few days. We were assisted by two agents: one showed us the property and a second agent handled all further negotiations and administrative... Read Full Review


What agent could do to change your mind?

The fees are quite steep if you take into account the monthly rental fees as well. For a family on an average income, it's very challenging to move to London from outside the UK, given current exchange rates.


Comments on Agent Fees

The fees are quite steep if you take into account the monthly rental fees as well. For a family on an average income, it's very challenging to move to London from outside the UK, given current exchange rates.

Comments (1)
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By : KM

Aug 27, 2015

Dear Stefan & Liezel, Thank you for taking the time to write a review. Jenna and Matthew are both extremely professional agents and work very hard to provide our tenants with an all round first...

The house was clean and all ...

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5 Star Review
UserName

Jenna

By : 'vsrakesh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HA5

Aug 5, 2015
People found this helpful0

The house was clean and all the gadgets were clean and working. The tenancy process was easy and simple to... Read Full Review

Comments (1)
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By : KM

Aug 6, 2015

Dear Vsrakesh, Thank you for taking the time to write a review. Jenna works so hard to provide our tenants with an all round positive experience. We are very proud to have Jenna represent Gibbs...

Besides being absolutely ...

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5 Star Review
UserName

Jenna

By : 'Clive'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : HA5

Aug 5, 2015
People found this helpful0

Besides being absolutely stunningly gorgeous Jenna is a pleasure to deal with. She is very proactive, professional, responsive and keen to get things sorted. Dealing with Jenna was an absolute pleasure. If only all estate agents were this good! Thanks... Read Full Review

Comments (1)
Was this helpful?:

By : KM

Aug 6, 2015

Dear Clive, Thank you for taking the time to write a review. Jenna is an extremely hard working agent and we are very proud to have her represent Gibbs Gillespie. I will be sure to pass on your...

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Last updated at 6/27/2017, 4:58:25 AM by allAgents

Awards won by Gibbs Gillespie, Pinner HA5 1AA