The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4.5/5, 64 Reviews
89% Recommended
100% letting valuation accuracy
84% letting fee satisfaction
Kerry
By : 'Not'
Services : Letting(As a Owner)
Rent PCM : £1950
Would you recommend ? : No
Postcode : HA5
My property was let and managed by this agent for two tenancies, the management side of this company did not do the job at all. They did every thing to make money but by manipulating the situation. They would ask me to clean the property by a professional company at the beginning of a tenancy and by the end of it they would ask both the tenant and me to pay for cleaning of the property. Of course, I disagreed and they let it go. During the second tenancy, the tenants broke the washing machine, agent said it was down to management and I had to replace the washing machine, when I met the tenant, she said she broke it and had informed this the the agent. The agent did what ever that was easiest for them, ie, asked me to fix the issue. Tenants had complained of the washing machine, dish washer and the oven that are all in working order and under 4 years old. I gave them notice after their 6 months tenancy, the agent did inventory on check out. On inspection, I found holes and graffiti on the walls, microwave oven and other items missing from the property, garden/drive way not cleaned. When I took the issue up, the management said, find out all the issues and send it to us and we will pass the responsibility to the inventory company! They were very rude in their response, kept on asking where the holes on the walls are etc. the inventory company responded to the issues we took up by saying, the tenant never used one part of the property and the were also asking where the holes on the walls were. This even after we had taken pictures and described the locations. Cleaning was not done properly, the agent responded by saying the cleaners would not touch the walls! Our feeling is that this agency wants to make money by not doing any thing, the so called management is absolute worthless! They let you do all the work but still charge you for so called management!
They could have cooperated better, said sorry for the mistakes and showed genuine interest in solving the issues! The mentioned issues are still outstanding and the agent is yet to respond. We are to take this the small claims if they do not respond.
We feel that for the work that they did and the way the property was managed, they should not have charged any thing for managing the property as they in effect did not manage it at all or I'll managed it big time!
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 100% | 84.00% | £825 | £2,550 |
Gibbs Gillespie
Chapel Lane Chambers, 1 Chapel Lane,, Pinner, Middlesex
HA5 1AA
020 8866 7866
Grant
By : 'Peter'
Services : Sales( As a Vendor )
Sold price : £505000
Would you recommend ? : Yes
Postcode : HA3
I initially listed the property with Haart Estate Agents and had a horrendous experience with them. Their service was the worst I had ever experienced (More Haart failure then Haart warming)! I then relisted with Gibbs and dealt with Grant Pettersson. Grant was fantastic start to finish, always... Read Full Review
Mathew
Stuart
By : 'Vera'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HA5
We are recommending Gibbs Gillespie as a letting agency as we found them helpful, professional and quickly actioned our request / enquiries. We wish to thanks Matthy Marchant, Stuart Glanfield and Eleanor Thompson for their... Read Full Review
Very helpful agents. We recommend Gibbs Gillespie as a letting agency as they are professional, friendly and helpful.
Nicola
By : 'Olayemi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WD3
We had the opportunity of having Nikki and Shavonne as our property managers at different time during our 4years with Gibbs. Our issues were always promptly addresseed and resolved to the best of their capacity. They were friendly, polite and professional. Shavonne was excellent in managing our... Read Full Review
Nicola
By : 'Nil'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : UB8
We are tenant at 2 Furlong Court, Norfolk Road from last 3 years and since beginning Nicola is manager of property. During this period we have raised some requirements about property maintenance and she has provided need very much in time. She observes the job according to company policy and... Read Full Review
Nil bad. My appreciation only
Matthew
By : 'MK'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HA5
It has been an absolute pleasure to have Matthew work with us. He has an excellent knowledge of the rental market and he is very resourceful. He was able to obtain a good tenant for us in a highly competitive tenancy situation. Matthew has been very approachable, friendly and professional. I would... Read Full Review
I am happy with the fees.
I am happy with the fees.
Jenna
By : 'Tom'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HA5
I am so pleased with the excellent service provided by in particular Jenna Durand who worked so hard to help me. She was attentive and very professional as well as being totally charming and absolutely gorgeous as... Read Full Review
Matthew
By : 'Robin'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : HA5
At all times I found our dealings with Matt and his colleagues to be through, quick, professional and helpful. I have no hesitation recommending their service to... Read Full Review
By : JR
Dec 22, 2015Dear Robin Thank you for taking the time to write a review sharing your customer experience. We are pleased you were happy with the service you received from Matthew and his team in our Pinner...
Jenna
By : 'Sanjiv'
Services : Letting( As a Owner )
Rent PCM : £2025
Would you recommend ? : Yes
Postcode : HA5
Jenna was very efficient and very personable through out the lettings process. She was immediately available and very thorough. Hopefully this will be long term relationship and long term let through... Read Full Review
Will be nice to get 10% (including VAT) which I suggested a few times and which the competitor were offering. Should be something Gibbs should consider especially with higher lets and place "icing on the cake" for long term relationships.
Will be nice to get 10% (including VAT) which I suggested a few times and which the competitor were offering. Should be something Gibbs should consider especially with higher lets and place "icing on the cake" for long term relationships.
By : JR
Dec 22, 2015Dear Sanjiv Thank you for taking the time to review your customer experience. Your feedback is very much appreciated and we wish you a very Merry Christmas. Kind...
Jenna
By : 'Jenna'
Services : Letting( As a Owner )
Rent PCM : £2350
Would you recommend ? : Yes
Postcode : HA5
Excellent Service. Jenna was very helpful at all times. Very professional and very polite. In the past I haven't had a good service from Gibbs. I am very pleased this time and will be definitely recommending the company to family and friends. Thank... Read Full Review
By : tom
Jan 4, 2016Jenna is not only the most beautiful sexy woman in the world but also very professional and totally...
By : 'Previous'
Services : Letting( Accounts )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : WD3
We were passed around from pillar to post by the Rickmansworth office (lettings team) and given several different incorrect messages regarding repayment of our deposit once we had moved out of the property. Kerri was fantastic - she told us straight away what we needed to do, the forms were sent... Read Full Review
Jenna
Stuart
By : 'Jane'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : HA5
Jenna was absolutely brilliant from start to finish - professional friendly and reassuring. Stuart was also fantastic - it's now going to be my 6th year renting through Gibbs !! BIG THANK YOU !! Jane... Read Full Review
By : KM
Nov 6, 2015Dear Jane, Thank you for taking the time to write a review. Jenna and Stuart work so hard to provide our tenants with a first class service, We are very proud to have them both represent Gibbs...
Jenna
By : 'Lalitha'
Services : Letting( As a Owner )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : HA5
We were very pleased with how the renting process was handled. We were updated regularly and it was completely stress free. We were able to contact Jenna whenever we needed, and she responds to emails promptly. We would recommend Gibbs Gillespie to... Read Full Review
By : KM
Oct 28, 2015Dear Lalitha, Thank you for taking the time to write a review, Jenna is a very hard-working and professional agent. We are very proud to have her represent Gibbs Gillespie, Best...
Sarah
By : 'Andy'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : UB7
I have used Gibbs Gillespie for a number of year now for rent collection on one of my houses. I find them efficient. The lettings process always seems to go smoothly. In my experience in the rental market finding good agents is often not easy, but I am happy to continue using Gibbs... Read Full Review
By : KM
Oct 27, 2015Dear Andy, Thank you for taking the time to write a review, Sarah is an extremely hard-working and professional agent, We are very proud to have her represent Gibbs Gillespie, Best...
Alex
By : 'Grace'
Services : Letting( As a Tenant )
Rent PCM : £1245
Would you recommend ? : Yes
Postcode : HA5
The agent was kind enough to show me the house in great detail. He did his work efficiently. He was pleasant. Gibbs and Gillespie are very good housing agents with affordable prices. I'm very pleased with my new... Read Full Review
By : KM
Oct 6, 2015Dear Grace, Thank you for taking the time to write a review, Alex is an extremely professional agent and works very hard to ensure that our tenants receive a first class service, We are very proud...
Matthew
By : 'Shree'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : HA5
Initial contact who showed me the property Alex was very professional ,patient ,very informative and polite person .I then visited the branch very stressed and unsure but found all the staff were very welcoming and at once I felt that I had come to the right agent . I was then seen by the manager ... Read Full Review
The only thing I was but happy with was as a professional I was asked to give a deposit of over £5000 before I could step into the property . It was very stressful to get that sort of money at a short period . That's the only thing that would stop me from renting again from this company . I was told I had to be earning £30000pa to have a low deposit .
The only thing I was but happy with was as a professional I was asked to give a deposit of over £5000 before I could step into the property . It was very stressful to get that sort of money at a short period . That's the only thing that would stop me from renting again from this company . I was told I had to be earning £30000pa to have a low deposit .
By : KM
Sep 23, 2015Dear Shree Thank you for taking the time to write a review. Matthew and the whole Pinner Lettings team are extremely professional and work very hard to ensure that our tenants receive an all-round...
Alex
Matthew
By : 'Ronald'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : HA5
Open line of communication, friendly and professional . Staff are very helpful and courteous Punctual at meetings and understand their Job... Read Full Review
By : KM
Sep 22, 2015Dear Ronald, Thank you for taking the time to write a review. Alex and Matthew work very hard to provide an all-round customer service for all of our tenants, We are very proud to have them both...
Alex
By : 'Jennifer'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : HA5
A very professional agent who helped me manage my expectations of renting in London, found me a house within all of my criteria and then assisted me getting to my train after the viewing in the pouring... Read Full Review
By : KM
Aug 27, 2015Dear Jennifer, Thank you for taking the time to write a review. Alex works so hard to provide our tenants with an all round customer service, even making sure you didn't get wet! We are proud to...
Matthew
Jenna
By : 'Stefan'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : HA5
After seeing the property the first time, the agent followed up to hear our opinion. She carefully listened to our requests and followed up once more after a few days. We were assisted by two agents: one showed us the property and a second agent handled all further negotiations and administrative... Read Full Review
The fees are quite steep if you take into account the monthly rental fees as well. For a family on an average income, it's very challenging to move to London from outside the UK, given current exchange rates.
The fees are quite steep if you take into account the monthly rental fees as well. For a family on an average income, it's very challenging to move to London from outside the UK, given current exchange rates.
By : KM
Aug 27, 2015Dear Stefan & Liezel, Thank you for taking the time to write a review. Jenna and Matthew are both extremely professional agents and work very hard to provide our tenants with an all round first...
Jenna
By : 'vsrakesh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HA5
The house was clean and all the gadgets were clean and working. The tenancy process was easy and simple to... Read Full Review
By : KM
Aug 6, 2015Dear Vsrakesh, Thank you for taking the time to write a review. Jenna works so hard to provide our tenants with an all round positive experience. We are very proud to have Jenna represent Gibbs...
Jenna
By : 'Clive'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : HA5
Besides being absolutely stunningly gorgeous Jenna is a pleasure to deal with. She is very proactive, professional, responsive and keen to get things sorted. Dealing with Jenna was an absolute pleasure. If only all estate agents were this good! Thanks... Read Full Review
By : KM
Aug 6, 2015Dear Clive, Thank you for taking the time to write a review. Jenna is an extremely hard working agent and we are very proud to have her represent Gibbs Gillespie. I will be sure to pass on your...
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Last updated at 6/27/2017, 4:58:25 AM by allAgents