50% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Dec 04,2014
Dec 04,2014
8
people found
this helpful
this helpful
No respect from the agency at all.
My husband and I were going to view a property at 12pm this morning in Benton NE3. Unlucky the metro got delayed plus we traveled quite a long distance, so it was exactly 12pm when we arrived the area but we had to walk 10 minutes to the property. I called the agency straight away apologizing for our being late. What shocked me was the girl who picked up the phone was saying that they could not wait for 10 minutes because the next viewing was 12.15pm. And she also said we should take a taxi there but not metro.
First, I viewed property with so many agency and I never had someone telling me that we should take taxi instead of metro to the property. Even the taxi could meet traffic and people could still be in late. If I had to spend £15 for taxi per viewing then we gonna get bankrupt before we could even pay for the property?!! I know being late is not good, but we are human and things happen. Plus I did call them immediately to ask for understanding, as a customer. We sometimes wait for some agents from other agencies too when they were in late and we never just walked away and tell them * off. (sorry for that, it was how I felt this morning from Pattinson's agent)
A company should always allow their customers some incidents, as long as they try to communicate and try to ask for understanding. Also, how can they put two viewings with only 15 minutes in between??? Even if we did make it, we could possibly only stay for 10 minutes in the property without having time to ask questions because the agent was gonna tell us to leave for the next viewing? It's really unacceptable. Buying property is a big decision, and we are spending lots of money on it. We want to be respected and be understood.
Horrible experience. My husband and I had to travel all the way back with a bad mood. Why do I ever want to recommend my friends or people online to use this agency?? Not a chance.
My husband and I were going to view a property at 12pm this morning in Benton NE3. Unlucky the metro got delayed plus we traveled quite a long distance, so it was exactly 12pm when we arrived the area but we had to walk 10 minutes to the property. I called the agency straight away apologizing for our being late. What shocked me was the girl who picked up the phone was saying that they could not wait for 10 minutes because the next viewing was 12.15pm. And she also said we should take a taxi there but not metro.
First, I viewed property with so many agency and I never had someone telling me that we should take taxi instead of metro to the property. Even the taxi could meet traffic and people could still be in late. If I had to spend £15 for taxi per viewing then we gonna get bankrupt before we could even pay for the property?!! I know being late is not good, but we are human and things happen. Plus I did call them immediately to ask for understanding, as a customer. We sometimes wait for some agents from other agencies too when they were in late and we never just walked away and tell them * off. (sorry for that, it was how I felt this morning from Pattinson's agent)
A company should always allow their customers some incidents, as long as they try to communicate and try to ask for understanding. Also, how can they put two viewings with only 15 minutes in between??? Even if we did make it, we could possibly only stay for 10 minutes in the property without having time to ask questions because the agent was gonna tell us to leave for the next viewing? It's really unacceptable. Buying property is a big decision, and we are spending lots of money on it. We want to be respected and be understood.
Horrible experience. My husband and I had to travel all the way back with a bad mood. Why do I ever want to recommend my friends or people online to use this agency?? Not a chance.
What agent could do to change your mind?
No. If they could show their customer basic respect and understanding. But definitely no more for me.Attached Filesnbsp;
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Latest Reviews
12th Oct 2023
reviewed by 'Sarang'
25th Jul 2021
reviewed by 'Sarah L.'
29th Jul 2020
reviewed by 'Me'
29th Aug 2019
reviewed by 'Siobhan'
29th Aug 2019
reviewed by 'Siobhan'
28th Nov 2016
reviewed by 'IanG'
Opening Hours
Address
Pattinson Estate Agents
210 High Street
Gosforth,Newcastle upon Tyne
Tyne and Wear
NE3 1HH
0845 1461591
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 67% | £195,000 | £220,000 |
| Lettings | 100% | 33% | £550 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 5 | 2 | 1 | 0 | 1 | 0 | 3 |
Areas covered
- NE3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 12,2023
Oct 12,2023
0
people found
this helpful
this helpful
Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to repair as agreed and completely ignored my instructions and at times they approve repairs without even informing me. I would say definitely read the clauses ...
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Jul 25,2021
Jul 25,2021
0
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Excellent experience.
Purchased and sold via Pattinson, Gosforth.
Kurt explained the selling procedure and was great with the selling details and photos of my property. Kind and patient too.
Mainly dealt with Keri and Sharon. Loved their friendliness , kindness and were so very helpful. Chased ...
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Jul 29,2020
Jul 29,2020
5
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AWFUL. Rubbish from the start for a first time private renter. I explained that I was unsure what to do with deposits, paperwork and such so my whole apllication process took much longer and I was handing in the wrong things without being advised that ...
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Aug 29,2019
Aug 29,2019
2
people found
this helpful
this helpful
0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could not get into the flat. She did not have the keys as she thought somebody was living there. Not a great first impression. Rescheduled to ...
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Aug 29,2019
Aug 29,2019
0
people found
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0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could not get into the flat. She did not have the keys as she thought somebody was living there. Not a great first impression. Rescheduled to ...
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Nov 28,2016
Nov 28,2016
7
people found
this helpful
this helpful
I had a terrible experience when trying to sell a flat with Pattinson's. The descriptions and pictures were terrible, the sign was in the wrong place, they constantly struggled with locks and alarms at the property, and I had to chase them all the time ...
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Jan 25,2015
Jan 25,2015
7
people found
this helpful
this helpful
I am still looking for a house so I do not want to go into details of why I am writing a negative review in case it makes the service even poorer. I will just say that I spoke to a few different members of ...
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What agent could do to change your mind?
Customer care training definitely required! You are loosing yourselves thousands of pounds of business every week and letting down your customers (both buying and selling). It is such a shame since you have so many lovely properties.Attached Filesnbsp;
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Dec 04,2014
Dec 04,2014
8
people found
this helpful
this helpful
No respect from the agency at all.
My husband and I were going to view a property at 12pm this morning in Benton NE3. Unlucky the metro got delayed plus we traveled quite a long distance, so it was exactly 12pm when we arrived the ...
read full review
read full review
What agent could do to change your mind?
No. If they could show their customer basic respect and understanding. But definitely no more for me.Attached Filesnbsp;
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Yes
Jul 18,2014
Jul 18,2014
0
people found
this helpful
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I was informed by a member of staff I could leave the rented property one month early as the landlady was selling. I put my written notice in one month in advance of the new leaving date and I never heard anything so I presumed ...
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Mar 27,2014
Mar 27,2014
4
people found
this helpful
this helpful
Tried to view a house which looked really really lovely. Pattinsons told me that it was due to be auctioned, but the buyers might accept an offer in advance. This appears to be how they usually work, looking at other reviews. The house looked affordable, ...
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What agent could do to change your mind?
Remember the prospective viewers really want to spend hundreds of thousands of pounds, some of which will come to you. Remember you are acting for the vendors, and if you put off viewers, you will not be popular with vendors.Attached Filesnbsp;
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Sep 23,2013
Sep 23,2013
3
people found
this helpful
this helpful
They kept my damage deposit (600) for nearly 4 weeks after I left and Bill inspected the flat. Disgusyed. They were slow to respond when I had left. Led to many cash flow troubles at next property....
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What agent could do to change your mind?
See aboveAttached Filesnbsp;
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Aug 23,2011
Aug 23,2011
3
people found
this helpful
this helpful
As an executor of my deceased mothers estate I was responsible for the sale of the property.
The responsibility for selling the property was given to two estate agents one of which was Pattinsons.
I found that dealing with the staff at Pattinsons was a ...
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Apr 19,2011
Apr 19,2011
2
people found
this helpful
this helpful
Terrible! I have bought and sold property through Keith Pattinson. A different person calls you up everyday 5/6 times a day about the same property for sale trying to get the commision. The staff are not trained properly and their staff turnover is amazing. I would ...
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No fees information available
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Complaints Procedure
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Last updated at 12:57 PM 29/11/2016 by .
