The UK's Largest Customer Review Website for the Property Industry
Black Katz
4.3/5, 611 Reviews
95% Recommended
94% letting valuation accuracy
91% letting fee satisfaction
We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
The UK's largest customer review website for the property industry.
Black Katz
22 West Hampstead Mews,NW6 3BBCertified Customer Experience
Report Summary
Report generated on (30 May 2025 @ 04:50:46)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Matt Glancy on 28th Feb 2025
5 Star Review
I have completed a tenancy agreement, extension and change of tenancy with Black Katz and they have been my only pleasurable estate agent experience in London, very quick and transparent at all stages.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Stephen kemp on 22nd Oct 2024
5 Star Review
Was an easy process working with them and always quick communication.
Even when we did not receive the first property because of an indecisive landlord, we stayed in contact with agent Jonny who quickly found us a new property that suits in a similar area. He did not just abandon us and get on with his other prospective property’s.
This flat ended up being much better.
Erika has also been extremely quick and clear with communication and answering our questions in a timely manner. As well as being patient with us whilst we sort documentation which is much appreciated.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Zak on 7th Oct 2024
5 Star Review
Been working with Erika at Black katz for many years and happy to recommend her and them to any landlord
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Johnny & Erika on 29th Sep 2024
5 Star Review
My agent was Johnny who was really, really helpful. The communication was easy and super fast. I asked a lot of questions during my process & Johnny & Erika always responded me promptly & kindly. Erika, who helped me to do the administration also was professional & kind.
I was worried at first because the website was not user friendly in my opinion, but my experience with Johnny & Erika from Black Kats was fantastic.
I will definitely call them for my next move!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jon on 28th Sep 2024
5 Star Review
We have had a very positive experience liaising with Black Katz as prospective tenants to our current place. Erika was our move-in manager and she made the move-in process very easy for us. She was very efficient, yet patient and understanding. Will definitely recommend Black Katz and Erika to any other prospective tenants.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 30/05/2025
We do not accept responsibility for any inaccuracies relating to any of the review content or details of the firm/staff member mentioned.
The rankings are produced by allAgents.co.uk, solely for the purpose of our own website. These rankings are based on our own algorithms and agents are compared to other listed agents within these areas. allAgents.co.uk's rankings do not imply or make a definitive judgement that this agent is more or less favourable, or more or less capable than any other agent. As such allAgents.co.uk take no responsibility in case of loss, damage or inconvenience caused for any decisions that have been based solely or partly on this document.
You can confirm the validity of the content of these reviews, by visiting the profile pages at www.allAgents.co.uk and search for the agent/staff member's name. If you have any queries relating to this document, please contact us at info@allagents.co.uk
allagents.co.uk © 2025
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
Latest Reviews
Stephen kemp
Johnny & Erika
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 94% | 91.00% | £310 | £9,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 80 | 3 | 410 | 70 | 0 | 1 | 0 | 0 | 38 | 9 |
Address
Black Katz
22 West Hampstead Mews, London, Greater London
NW6 3BB
020 7328 5000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 10:00 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Black Katz Branches (View All 4)
Images and Videos
Complete ...
Share On : 
5 Star Review
By : 'Simo'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : NW10
8 May 2018
People found this helpful0
Good agency!!!. Give all the clue of what you need it for (documents, bills (how to pay))...... Really kind and Available to help you for ... Read Full Review
Comments on Agent Fees
Good
Comments (0)
Good agency!!!. Give all the clue of what you need it for (documents, bills (how to pay))......
Was this helpful?:
Simo said about Black Katz
Services : Letting( As a Tenant )Date: 7th May 2018
Good agency!!!. Give all the clue of what you need it for (documents, bills (how to pay))......
Really kind and Available to help you for everything!!!!
The UK's Largest Customer Review Website for the Property Industry
Greatest Client ...
Share On :
5 Star Review
By : 'Antoinette'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W9
2 May 2018
People found this helpful0
After a few weeks of many tiring viewings wherefrom six on this particular day, I have to admit that you'll not find better client service anywhere else than with Gary. He kindly listens to what you are exactly looking for considering the price range without waisting your time on unrealistic ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Antoinette said about Black Katz
Services : Letting( As a Tenant )Date: 1st May 2018
After a few weeks of many tiring viewings wherefrom six on this particular day, I have to admit that you'll not find better client service anywhere else than with Gary. He kindly listens to what you are exactly looking for considering the price range without waisting your time on unrealistic or disappointing properties. If you know what you are looking for but just haven't bumped into it, he's your guy!
The UK's Largest Customer Review Website for the Property Industry
Efficient, pleasant ...
Share On :
5 Star Review
By : 'tanya'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE1
9 Apr 2018
People found this helpful1
We used Black Katz in February 2018 to find a tenant and all their staff were a pleasure to work with. Our new tenant also mentioned that their service was good, no hidden fees ... Read Full Review
Comments on Agent Fees
Good fees (5%) for a first-time customer.
Comments (0)Was this helpful?:
tanya said about Black Katz
Services : Letting( As a Owner )Date: 8th Apr 2018
We used Black Katz in February 2018 to find a tenant and all their staff were a pleasure to work with. Our new tenant also mentioned that their service was good, no hidden fees etc.
The UK's Largest Customer Review Website for the Property Industry
Amazing ...
Share On :
5 Star Review
By : 'Filippo'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : NW2
30 Mar 2018
People found this helpful0
The agency guy was great professional and nice. He sold us the house in 5 minutes. I was looking on website about this amazing house on rent, but normally the pictures are always better than realty but this time was the reverse. With the help of the agency guy and the greatful landlord we reach ... Read Full Review
Comments (0)The agency guy was great professional and nice.
Was this helpful?:
Filippo said about Black Katz
Services : Letting( As a Tenant )Date: 29th Mar 2018
The agency guy was great professional and nice.
He sold us the house in 5 minutes. I was looking on website about this amazing house on rent, but normally the pictures are always better than realty but this time was the reverse. With the help of the agency guy and the greatful landlord we reach the perfect solution.
If you need an house, Nabil from Blackatz is your answer!
The UK's Largest Customer Review Website for the Property Industry
Excellent professional ...
Share On :
5 Star Review
By : 'Nathan'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : NW2
28 Mar 2018
People found this helpful0
From the initial phone call for the house viewing, to collecting the keys on the move in date, everything was outstanding. Property was exactly how it was described, and even better. Thank You ... Read Full Review
Comments on Agent Fees
All fees were correct. No hidden fees.
Comments (0)Was this helpful?:
Nathan Ho said about Black Katz
Services : Letting( As a Tenant )Date: 27th Mar 2018
From the initial phone call for the house viewing, to collecting the keys on the move in date, everything was outstanding. Property was exactly how it was described, and even better. Thank You Nabil
The UK's Largest Customer Review Website for the Property Industry
amazing ...
Share On :
5 Star Review
By : 'seif'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : NW2
28 Mar 2018
People found this helpful0
the agency worked really well and fast to sort out the issues in the house but everything was already perfect. lovely akmowledge from nabil. thanks to him and the team blackkatz ... Read Full Review
Comments on Agent Fees
no heading fees. very happy with it.
Comments (0)Was this helpful?:
seif layouni said about Black Katz
Services : Letting( As a Tenant )Date: 27th Mar 2018
the agency worked really well and fast to sort out the issues in the house but everything was already perfect. lovely akmowledge from nabil. thanks to him and the team blackkatz .
The UK's Largest Customer Review Website for the Property Industry
Such a pleasure dealing with ...
Share On :
5 Star Review
By : 'Natasha'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : NW63
1 Mar 2018
People found this helpful0
Such a pleasure dealing with Nabil, he went out of his way to help us find a suitable property. All in all it has been a very smooth ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Natasha Acquisto said about Black Katz
Services : Letting( As a Tenant )Date: 1st Mar 2018
Such a pleasure dealing with Nabil, he went out of his way to help us find a suitable property. All in all it has been a very smooth process!
The UK's Largest Customer Review Website for the Property Industry
Both Pip and Karen were ...
Share On :
5 Star Review
By : 'Aminah'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Rent PCM : £1473
Would you recommend ? : Yes
Postcode : EC1V
13 Feb 2018
People found this helpful0
Both Pip and Karen were fantastic to work with in my renewal of my flat. Professional and very responsive to all inquiries. Made the entire process very ... Read Full Review
Comments on Agent Fees
The renewal fees were fine and what one would expect.
Comments (0)Was this helpful?:
Aminah said about Black Katz
Services : Letting( As a Tenant )Date: 13th Feb 2018
Both Pip and Karen were fantastic to work with in my renewal of my flat. Professional and very responsive to all inquiries. Made the entire process very easy.
The UK's Largest Customer Review Website for the Property Industry
Jake was an absolute STAR in ...
Share On :
5 Star Review
By : 'Tottenham'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : N8
12 Feb 2018
People found this helpful0
Jake was an absolute STAR in accommodating me to view a property twice. He was very positive, upbeat and very helpful and responded to my text and email queries quickly and ... Read Full Review
Comments on Agent Fees
Average and expected in London
Comments (0)Jake was an absolute STAR in accommodating me to view a property twice.
Was this helpful?:
Tottenham Lane Lady said about Black Katz
Services : Letting( As a Tenant )Date: 12th Feb 2018
Jake was an absolute STAR in accommodating me to view a property twice.
He was very positive, upbeat and very helpful and responded to my text and email queries quickly and professionally.
The UK's Largest Customer Review Website for the Property Industry
Jake was an absolute STAR in ...
Share On :
5 Star Review
By : 'Tottenham'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : N8
12 Feb 2018
People found this helpful0
Jake was an absolute STAR in accommodating me to view a property twice. He was very positive, upbeat and very helpful and responded to my text and email queries quickly and ... Read Full Review
Comments on Agent Fees
Average and expected in London
Comments (0)Jake was an absolute STAR in accommodating me to view a property twice.
Was this helpful?:
Tottenham Lane Lady said about Black Katz
Services : Letting( As a Tenant )Date: 12th Feb 2018
Jake was an absolute STAR in accommodating me to view a property twice.
He was very positive, upbeat and very helpful and responded to my text and email queries quickly and professionally.
The UK's Largest Customer Review Website for the Property Industry
I've been a landlord and ...
Share On :
5 Star Review
By : 'John'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : NW1
5 Feb 2018
People found this helpful0
I've been a landlord and client of BlackKatz for over 20 years and have always found them to be very helpful & efficient. Their ability to regularly attract good tenants has been impressive. Both Pip & Karen have always been very diligent with renewals and overall administration. I ... Read Full Review
Comments on Agent Fees
Fair
Comments (0)I've been a landlord and client of BlackKatz for over 20 years and have always found them to be very helpful & efficient. Their ability to regularly attract good tenants has been impressive.
Was this helpful?:
John said about Black Katz
Services : Letting( As a Owner )Date: 5th Feb 2018
I've been a landlord and client of BlackKatz for over 20 years and have always found them to be very helpful & efficient. Their ability to regularly attract good tenants has been impressive.
Both Pip & Karen have always been very diligent with renewals and overall administration.
I would recommend BlackKatz to landlords who wish to minimise their vacancy rate.
The UK's Largest Customer Review Website for the Property Industry
Jake was a genuinely super ...
Share On :
5 Star Review
By : 'Tuck'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N8
31 Jan 2018
People found this helpful0
Jake was a genuinely super friendly person to have show us around the flat that we decided on taking in the end. He was not pushy at all and very understanding about our needs. A top ... Read Full Review
Comments (0)Was this helpful?:
Tuck said about Black Katz
Services : Letting( As a Tenant )Date: 31st Jan 2018
Jake was a genuinely super friendly person to have show us around the flat that we decided on taking in the end. He was not pushy at all and very understanding about our needs. A top bloke!
The UK's Largest Customer Review Website for the Property Industry
Was a pleasure to run all the ...
Share On :
4 Star Review
Aidan
By : 'Caddington'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
24 Jan 2018
People found this helpful0
Was a pleasure to run all the viewing and all the procedures with Aidan, super friendly, kind and always available...made us feel comfortable and trustfully about what we were getting...thanks for your help and ... Read Full Review
Comments on Agent Fees
Not good, not bad! We happy we the deal we get...but agency fees were a bit high is true
Comments (0)Was this helpful?:
Caddington Rd said about Black Katz
Services : Letting( As a Tenant )Date: 24th Jan 2018
Was a pleasure to run all the viewing and all the procedures with Aidan, super friendly, kind and always available...made us feel comfortable and trustfully about what we were getting...thanks for your help and support!
The UK's Largest Customer Review Website for the Property Industry
Caley was friendly and down ...
Share On :
5 Star Review
By : 'Atemp'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Rent PCM : £1576
Would you recommend ? : Yes
Postcode : N7
17 Jan 2018
People found this helpful0
Caley was friendly and down to earth. As soon as we enquired about properties in Tufnell Park within our price range he took us to two straight away. Caley was helpful answering all my questions and communicating information from the landlord. For the great service here I will defiantly be ... Read Full Review
Comments on Agent Fees
Obviously no one likes fees but from what i have paid before the fees seemed reasonable.
Comments (0)Was this helpful?:
Atemp said about Black Katz
Services : Letting( As a Tenant )Date: 17th Jan 2018
Caley was friendly and down to earth. As soon as we enquired about properties in Tufnell Park within our price range he took us to two straight away. Caley was helpful answering all my questions and communicating information from the landlord. For the great service here I will defiantly be recommending Black Katz to a friend.
The UK's Largest Customer Review Website for the Property Industry
Black Katz have been a ...
Share On :
5 Star Review
Zia
Lauren
By : 'Mariella'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW1
15 Jan 2018
People found this helpful0
Black Katz have been a pleasure to deal with. They found tenants for our two flats quickly, and were very flexible and helpful when renovations delayed our timings. They dealt with all administrative issues efficiently and promptly and I would not hesitate to recommend ... Read Full Review
Comments on Agent Fees
On a par with other agents.
Comments (0)Was this helpful?:
Mariella said about Black Katz
Services : Letting( As a Owner )Date: 15th Jan 2018
Black Katz have been a pleasure to deal with. They found tenants for our two flats quickly, and were very flexible and helpful when renovations delayed our timings. They dealt with all administrative issues efficiently and promptly and I would not hesitate to recommend them.
The UK's Largest Customer Review Website for the Property Industry
I highly recommend Black Katz ...
Share On :
5 Star Review
Zia
Lauren
By : 'Claire'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Owner )
Rent PCM : £2450
Would you recommend ? : Yes
Postcode : NW1
11 Jan 2018
People found this helpful0
I highly recommend Black Katz Camden. They have sourced excellent tenants for me since 2012. The tenants have been really respectful of the property and have always paid on time. Zia, the Manager, is very efficient, friendly and delivers. I recently sent in the keys and they found a suitable tenant ... Read Full Review
Comments on Agent Fees
Yes, a fair fee rate.
Comments (0)Was this helpful?:
Claire Primrose Hill said about Black Katz
Services : Letting( As a Owner )Date: 11th Jan 2018
I highly recommend Black Katz Camden. They have sourced excellent tenants for me since 2012. The tenants have been really respectful of the property and have always paid on time. Zia, the Manager, is very efficient, friendly and delivers. I recently sent in the keys and they found a suitable tenant the same day! Each time, tenants have been found really quickly which is so important. Lauren manages all the paperwork which is always professional and accurate and the rest of the team are really friendly and helpful. I have every confidence in Black Katz and can't recommend them more highly.
The UK's Largest Customer Review Website for the Property Industry
Thank you Gary for all you ...
Share On :
5 Star Review
By : 'Great'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
15 Dec 2017
People found this helpful0
Thank you Gary for all you efforts in trying to find us a home, your patience, easy going approach and commitment spoke volumes! Much appreciated! Regards, ... Read Full Review
Comments (0)Was this helpful?:
Great service said about Black Katz
Services : Letting( As a Tenant )Date: 15th Dec 2017
Thank you Gary for all you efforts in trying to find us a home, your patience, easy going approach and commitment spoke volumes! Much appreciated! Regards, Nicholas
The UK's Largest Customer Review Website for the Property Industry
It was a pleasure to search ...
Share On :
5 Star Review
By : 'Anastasiya'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3
10 Dec 2017
People found this helpful0
It was a pleasure to search for my already rented ideal flat in Hampstead with Black Katz. Gemma and Gary, who I was working with, showed professional and individual approach in property searching, they were very friendly and helpful. Thank you for finding me a perfect flat in so short ... Read Full Review
Comments (0)Was this helpful?:
Anastasiya said about Black Katz
Services : Letting( As a Tenant )Date: 10th Dec 2017
It was a pleasure to search for my already rented ideal flat in Hampstead with Black Katz. Gemma and Gary, who I was working with, showed professional and individual approach in property searching, they were very friendly and helpful. Thank you for finding me a perfect flat in so short time!
The UK's Largest Customer Review Website for the Property Industry
Nik was extremely helpful ...
Share On :
5 Star Review
By : 'PAB'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
27 Nov 2017
People found this helpful0
Nik was extremely helpful during my process of making an offer - he was proactive, easy to speak with and professional. His speed and guidance made a huge difference, and I don't think we would have been successful without his insight and thoughtfulness. Really appreciated his help - he was ... Read Full Review
Comments on Agent Fees
Not applicable
Comments (1)Was this helpful?:
PAB said about Black Katz
Services : Letting( As a Tenant )Date: 27th Nov 2017
Nik was extremely helpful during my process of making an offer - he was proactive, easy to speak with and professional. His speed and guidance made a huge difference, and I don't think we would have been successful without his insight and thoughtfulness. Really appreciated his help - he was invaluable!
The UK's Largest Customer Review Website for the Property Industry
By : Nik
27 Nov 2017Thank you for such a positive review. I must say that Lorraine did much of the hard work here and I just helped in getting it over the...
This was all new to us. We ...
Share On :
5 Star Review
By : 'Sara'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N8
24 Nov 2017
People found this helpful0
This was all new to us. We cant fault the service we have received from Black Katz. They always kept us informed of what was happening. Thanks for getting us through this. Any question was no trouble. The timing was so quick. We completed within around 2 weeks. We will be recommending you to our ... Read Full Review
Comments (0)Was this helpful?:
Sara and Jacek said about Black Katz
Services : Letting( As a Tenant )Date: 24th Nov 2017
This was all new to us. We cant fault the service we have received from Black Katz. They always kept us informed of what was happening. Thanks for getting us through this. Any question was no trouble. The timing was so quick. We completed within around 2 weeks. We will be recommending you to our friends. Thanks Jake, Thanks Black Katz. We know this is cheesy but we can't find any faults at all.
The UK's Largest Customer Review Website for the Property Industry
121 - 140 of 611 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7/25/2016, 9:45:24 AM by allAgents
