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Black Katz
4.3/5, 611 Reviews
95% Recommended
94% letting valuation accuracy
91% letting fee satisfaction
We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
The UK's largest customer review website for the property industry.
Black Katz
22 West Hampstead Mews,NW6 3BBCertified Customer Experience
Report Summary
Report generated on (30 May 2025 @ 04:50:46)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Matt Glancy on 28th Feb 2025
5 Star Review
I have completed a tenancy agreement, extension and change of tenancy with Black Katz and they have been my only pleasurable estate agent experience in London, very quick and transparent at all stages.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Stephen kemp on 22nd Oct 2024
5 Star Review
Was an easy process working with them and always quick communication.
Even when we did not receive the first property because of an indecisive landlord, we stayed in contact with agent Jonny who quickly found us a new property that suits in a similar area. He did not just abandon us and get on with his other prospective property’s.
This flat ended up being much better.
Erika has also been extremely quick and clear with communication and answering our questions in a timely manner. As well as being patient with us whilst we sort documentation which is much appreciated.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Zak on 7th Oct 2024
5 Star Review
Been working with Erika at Black katz for many years and happy to recommend her and them to any landlord
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Johnny & Erika on 29th Sep 2024
5 Star Review
My agent was Johnny who was really, really helpful. The communication was easy and super fast. I asked a lot of questions during my process & Johnny & Erika always responded me promptly & kindly. Erika, who helped me to do the administration also was professional & kind.
I was worried at first because the website was not user friendly in my opinion, but my experience with Johnny & Erika from Black Kats was fantastic.
I will definitely call them for my next move!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jon on 28th Sep 2024
5 Star Review
We have had a very positive experience liaising with Black Katz as prospective tenants to our current place. Erika was our move-in manager and she made the move-in process very easy for us. She was very efficient, yet patient and understanding. Will definitely recommend Black Katz and Erika to any other prospective tenants.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 30/05/2025
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Latest Reviews
Stephen kemp
Johnny & Erika
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 94% | 91.00% | £310 | £9,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 80 | 3 | 410 | 70 | 0 | 1 | 0 | 0 | 38 | 9 |
Address
Black Katz
22 West Hampstead Mews, London, Greater London
NW6 3BB
020 7328 5000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 10:00 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
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Social Media
Members of
Rankings
Latest Properties
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Black Katz Branches (View All 4)
Images and Videos
Prompt response to emails. ...
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5 Star Review
Vincenzo
By : 'Grace'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
29 Apr 2021
People found this helpful0
Prompt response to emails. Accommodated our numerous questions and offered an extension for getting documents to them due to issues with my employers systems. Vince was lovely when we met in person and took another video of the flat for us at short ... Read Full Review
Comments (1)
Prompt response to emails.
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Grace Horan said about Black Katz
Services : Letting( As a Tenant )Date: 28th Apr 2021
Prompt response to emails.
Accommodated our numerous questions and offered an extension for getting documents to them due to issues with my employers systems.
Vince was lovely when we met in person and took another video of the flat for us at short notice.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
3 May 2021Grace, Thanks for your review. Vince will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Excellent service, many ...
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5 Star Review
Alex
By : 'Keith'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SE1
23 Apr 2021
People found this helpful1
Excellent service in renting my property in SE1. Professional, responsive communication and resolved any issues will definitely use again and ... Read Full Review
Comments (1)Was this helpful?:
Keith Barnett said about Black Katz
Services : Letting( Property Management )Date: 22nd Apr 2021
Excellent service in renting my property in SE1. Professional, responsive communication and resolved any issues will definitely use again and recommend.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
26 Apr 2021Keith, Many thanks for your review. Really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Black ...
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5 Star Review
By : 'philip'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
23 Apr 2021
People found this helpful0
Hi had a great experience , the staff were polite and very attentive to what we were looking for. They showed us a good variety of flats and we were able to make up our minds much quicker than we anticipated . Really good service which I would recommend to others . Thanks a lot Black Katz ... Read Full Review
Comments (1)Hi had a great experience , the staff were polite and very attentive to what we were looking for. They showed us a good variety of flats and we were able to make up our minds much quicker than we anticipated .
Was this helpful?:
philip misan said about Black Katz
Services : Letting( As a Tenant )Date: 22nd Apr 2021
Hi had a great experience , the staff were polite and very attentive to what we were looking for. They showed us a good variety of flats and we were able to make up our minds much quicker than we anticipated .
Really good service which I would recommend to others .
Thanks a lot Black Katz .
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
3 May 2021Philip, Many thanks for your review, the team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Ariel is une of the kindest ...
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5 Star Review
By : 'J.Manuel'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : NW6
9 Apr 2021
People found this helpful0
Ariel is une of the kindest agents that i have seen un London he was very helpful and he provided the BEST service that i ever had. Muchas gracias Ariel. Sos un ... Read Full Review
Comments (1)Was this helpful?:
J.Manuel Estebanez Fernandez said about Black Katz
Services : Letting( As a Tenant )Date: 8th Apr 2021
Ariel is une of the kindest agents that i have seen un London he was very helpful and he provided the BEST service that i ever had. Muchas gracias Ariel. Sos un crack!!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
10 Apr 2021J. Manuel, Many thanks for your review. Ariel is a great member of the team and will really appreciate it. Thanks again. Regards, Andrew Andrew Black...
Ariel its not just a lettings ...
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5 Star Review
By : 'Marian'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW10
31 Mar 2021
People found this helpful0
Ariel its not just a lettings negotiator, he is the person that you can rely on in every situation that comes up. You go and meet him as a lettings negotiator and end up having a friend. You dont meet many people that would walk the extra mile to make you feel comfortable and happy. He is one of ... Read Full Review
Comments (1)Ariel its not just a lettings negotiator, he is the person that you can rely on in every situation that comes up. You go and meet him as a lettings negotiator and end up having a friend. You dont meet many people that would walk the extra mile to make you feel comfortable and happy. He is one of those people and we are happy that we got to meet him.
Was this helpful?:
Marian Dumitrescu said about Black Katz
Services : Letting( As a Tenant )Date: 30th Mar 2021
Ariel its not just a lettings negotiator, he is the person that you can rely on in every situation that comes up. You go and meet him as a lettings negotiator and end up having a friend. You dont meet many people that would walk the extra mile to make you feel comfortable and happy. He is one of those people and we are happy that we got to meet him.
Thank you!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
4 Apr 2021Marian, Many thanks for your review. Ariel will be really pleased you were happy with the service. Ariel is a great member of the team. Regards, Andrew Andrew Black...
Lisa was so helpful, friendly ...
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5 Star Review
Lisa
By : 'Aimey'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : N6
29 Mar 2021
People found this helpful1
Lisa was so helpful, friendly and went completely above and beyond to ensure everything was done quickly. Such great service and communication. Couldn't recommend Lisa & Black Katz ... Read Full Review
Comments (1)Was this helpful?:
Aimey said about Black Katz
Services : Letting( As a Tenant )Date: 28th Mar 2021
Lisa was so helpful, friendly and went completely above and beyond to ensure everything was done quickly. Such great service and communication. Couldn't recommend Lisa & Black Katz enough!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
4 Apr 2021Aimey, Many thanks for your review. Lisa is a great member of the team and will really appreciate your comments. Thanks again. Regards, Andrew Andrew Black...
I highly recommend Ariel; he ...
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5 Star Review
By : 'Alejandra'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
11 Mar 2021
People found this helpful0
I highly recommend Ariel; he was accommodating, easy-going and professional with us all the time; also a big plus that he speaks Spanish! Thank you so much for all your help and good ... Read Full Review
Comments (1)Was this helpful?:
Alejandra said about Black Katz
Services : Letting( As a Tenant )Date: 11th Mar 2021
I highly recommend Ariel; he was accommodating, easy-going and professional with us all the time; also a big plus that he speaks Spanish! Thank you so much for all your help and good energy.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
15 Mar 2021Alejandra, Many thanks for your review, Ariel will really appreciate your comments. Pleased you were happy with the service. Regards, Andrew Andrew Black...
We met ariel, when we are ...
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5 Star Review
By : 'Flor'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
1 Mar 2021
People found this helpful0
We met ariel, when we are looking for a flat, he was really helpful, very friendly in a professional way, have a very good explanation in terms of property description, skillfull, so we really recommend his service ... Read Full Review
Comments (1)Was this helpful?:
Flor Sabiala said about Black Katz
Services : Letting( As a Tenant )Date: 1st Mar 2021
We met ariel, when we are looking for a flat, he was really helpful, very friendly in a professional way, have a very good explanation in terms of property description, skillfull, so we really recommend his service xxxxx
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
8 Mar 2021Flor, We are really pleased you're happy with the service provided by Ariel. He will be really pleased. Many thanks. Regards, Andrew Andrew Black...
I came to know Ariel when I ...
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5 Star Review
By : 'Wesley'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £1408
Would you recommend ? : Yes
Postcode : W6
15 Feb 2021
People found this helpful1
I came to know Ariel when I was I. Dear need for Accomodation. He took it upon himself as though he was the one in need of the accommodation. Believe me if not for his gentle attitude and always ready to go an extra mile to listen and understand the need I had maybe I would still be searching. I ... Read Full Review
Comments (1)Was this helpful?:
Wesley Alagbu said about Black Katz
Services : Letting( As a Tenant )Date: 15th Feb 2021
I came to know Ariel when I was I. Dear need for Accomodation. He took it upon himself as though he was the one in need of the accommodation. Believe me if not for his gentle attitude and always ready to go an extra mile to listen and understand the need I had maybe I would still be searching. I gave you a 5 because that’s the highest, but if I can I would double it. You’re an asset to Blackkatz. Thank you for being there mate.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
21 Feb 2021Wesley, Many thanks for your great review. Ariel will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
The agency helped me find a ...
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5 Star Review
By : 'Nalini'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
14 Feb 2021
People found this helpful0
The agency helped me find a new home quickly, meeting all my criteria. Ariel was extremely friendly while keeping the goal of finding me a nice place to live within my budget in mind. Would highly recommend working with him and the rest of the ... Read Full Review
Comments (1)Was this helpful?:
Nalini said about Black Katz
Services : Letting( As a Tenant )Date: 14th Feb 2021
The agency helped me find a new home quickly, meeting all my criteria. Ariel was extremely friendly while keeping the goal of finding me a nice place to live within my budget in mind. Would highly recommend working with him and the rest of the team.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
15 Feb 2021Nalini, Many thanks for your review. Ariel is a great member of the team and will really appreciate your review. Thanks again. Regards, Andrew Andrew Black...
Ariel you are the BEST! 10 ⭐️ ...
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5 Star Review
By : 'Tonie'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £1130
Would you recommend ? : Yes
Postcode : NW2
4 Feb 2021
People found this helpful1
Ariel our Agent was beyond Amazing! He was 200% helpful. I got my amazing flat in minutes because he remembers my request and called me quick. He is like a super hero flash! Brilliant. I couldn't ask for better agent he is just so perfect 5 ⭐️ very helpful! Any day And very pleasant to talk ... Read Full Review
Comments (1)Was this helpful?:
Tonie said about Black Katz
Services : Letting( As a Tenant )Date: 4th Feb 2021
Ariel our Agent was beyond Amazing! He was 200% helpful. I got my amazing flat in minutes because he remembers my request and called me quick. He is like a super hero flash! Brilliant. I couldn't ask for better agent he is just so perfect 5 ⭐️ very helpful! Any day And very pleasant to talk too. Plus Polite ??Go bless him.
The UK's Largest Customer Review Website for the Property Industry
By : Ariel
4 Feb 2021Hi Tonie, Thank you very much for your lovely review, Was nice being able to help you find a property for you. All the best in the new Home Sweet...
Ariel was so helpful when we ...
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5 Star Review
By : 'Lauren'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
4 Feb 2021
People found this helpful0
Ariel was so helpful when we were looking for our apartment, we needed to find one as soon as possible & he helped us find the right ... Read Full Review
Comments (1)Was this helpful?:
Lauren said about Black Katz
Services : Letting( As a Tenant )Date: 4th Feb 2021
Ariel was so helpful when we were looking for our apartment, we needed to find one as soon as possible & he helped us find the right one!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
5 Feb 2021Lauren, Thanks for the great review, much appreciated. Ariel will be really pleased you were happy with the service. Regards, Andrew Andrew...
Silvia is very friendly and ...
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5 Star Review
By : 'Isabel'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
2 Feb 2021
People found this helpful0
Silvia is very friendly and hardworking person. She help to us to find the perfect house. We were looking for a house from one month and with her we find it at the ... Read Full Review
Comments (1)Was this helpful?:
Isabel said about Black Katz
Services : Letting( As a Tenant )Date: 2nd Feb 2021
Silvia is very friendly and hardworking person. She help to us to find the perfect house. We were looking for a house from one month and with her we find it at the moment.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
5 Feb 2021Isabel, Really pleased you were happy with the service. Silvia will be really pleased. Thanks for the great review. Regards, Andrew Andrew Black...
Blackkatz ...
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5 Star Review
By : 'Annette'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £1040
Would you recommend ? : Yes
Postcode : NW6
2 Feb 2021
People found this helpful0
I had a brilliant experience with Ariel he was very smiling, very friendly, helpful, efficient, very professional, reliable, very attentif to your request. I deffinitly go back and I recommend ... Read Full Review
Comments (1)I had a brilliant experience with Ariel he was very smiling, very friendly, helpful, efficient, very professional, reliable, very attentif to your request.
Was this helpful?:
Annette said about Black Katz
Services : Letting( As a Tenant )Date: 2nd Feb 2021
I had a brilliant experience with Ariel he was very smiling, very friendly, helpful, efficient, very professional, reliable, very attentif to your request.
I deffinitly go back and I recommend 100%.
The UK's Largest Customer Review Website for the Property Industry
By : Ariel
2 Feb 2021Thank you very much Annette and Pascal, Was lovely to meet you and be able to help, All the best in the new...
Highly efficient and helpful ...
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5 Star Review
Aidan
Erika
By : 'George'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
28 Jan 2021
People found this helpful0
Black Katz has been highly efficient and helpful throughout the entire process. They respond quickly to all enquiries and endeavour to ensure that the rental process goes as smoothly as ... Read Full Review
Comments (1)Was this helpful?:
George Glynn said about Black Katz
Services : Letting( As a Tenant )Date: 28th Jan 2021
Black Katz has been highly efficient and helpful throughout the entire process. They respond quickly to all enquiries and endeavour to ensure that the rental process goes as smoothly as possible.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
1 Feb 2021George, Many thanks for your review, it is much appreciated. The West Hampstead team will be really pleased. Regards, Andrew Andrew Black...
Extremely helpful, efficient ...
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5 Star Review
By : 'Meg'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
18 Jan 2021
People found this helpful1
Extremely helpful, efficient and friendly agents. I dealt mostly with Ariel and Sylvia and they couldn’t have been better. Thank ... Read Full Review
Comments (1)Was this helpful?:
Meg said about Black Katz
Services : Letting( As a Tenant )Date: 18th Jan 2021
Extremely helpful, efficient and friendly agents. I dealt mostly with Ariel and Sylvia and they couldn’t have been better. Thank you!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
1 Feb 2021Meg, Many thanks for your review. Ariel and Silvia will be really pleased. Thanks again. Regards, Andrew Andrew Black...
Black Katx is ...
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5 Star Review
By : 'Shakya'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WC1X
8 Jan 2021
People found this helpful1
So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently and ... Read Full Review
Comments (1)Was this helpful?:
Shakya Bhattacharjee said about Black Katz
Services : Letting( As a Tenant )Date: 8th Jan 2021
So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently and sympathetically
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
12 Jan 2021Shakya, Many thanks for your review. Morgan is a great member of the team and will really appreciate this positive feedback. Thanks again. Regards, Andrew Black...
Lisa was very helpful and ...
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5 Star Review
Lisa
By : 'Naomi'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
14 Dec 2020
People found this helpful1
Lisa was very helpful and always responded quickly. The process was easy and smooth and the application form was ... Read Full Review
Comments (1)Was this helpful?:
Naomi Weir said about Black Katz
Services : Letting( As a Tenant )Date: 14th Dec 2020
Lisa was very helpful and always responded quickly. The process was easy and smooth and the application form was simple.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
19 Dec 2020Naomi, Many thanks for your positive review. Lisa is a great member of the team and will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
I walked into Black Katz ...
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5 Star Review
Zia
By : 'Robert'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : NW1
19 Nov 2020
People found this helpful1
I walked into Black Katz Camden with zero expectations except the ones I'd inherited from my previous encounters with estate agencies. The staff at this branch could not have done more to not only completely exceed those expectations, but set an entirely new standard for how I think the job ... Read Full Review
Comments (1)Was this helpful?:
Robert Macfarlane said about Black Katz
Services : Letting( As a Tenant )Date: 19th Nov 2020
I walked into Black Katz Camden with zero expectations except the ones I'd inherited from my previous encounters with estate agencies. The staff at this branch could not have done more to not only completely exceed those expectations, but set an entirely new standard for how I think the job can be done. Sam drove me between multiple properties without once making feel like I was being sold to or pushed into properties that were anything other than fully genuine options. Zia not only listened to what I was saying, but inferred criteria from what he heard that I didn't know I had. If he suggested something I wasn't interested in he immediately dropped it, and remembered my reasons when selecting other properties. Sam was uncompromising in his honesty about the properties, and within less than 24 hours of me walking in to the office I had my next flat.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
23 Nov 2020Robert, Many thanks for the review, much appreciated. Sam and Zia will be really pleased you had a great service. Thanks again. Regards, Andrew...
Excellent customer ...
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5 Star Review
Erika
By : 'MD'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
19 Nov 2020
People found this helpful0
The easiest 5 stars we've ever rated. Manager Michal, admin Erika & Silvia was exceptional - so talented, helpful, knowledgeable. We're very pleased with how they helped us, from start to finish. We are settled in our new place, thank you so much to the whole west Hampstead ... Read Full Review
Comments (1)Was this helpful?:
MD Mohiuddin said about Black Katz
Services : Letting( As a Tenant )Date: 19th Nov 2020
The easiest 5 stars we've ever rated. Manager Michal, admin Erika & Silvia was exceptional - so talented, helpful, knowledgeable. We're very pleased with how they helped us, from start to finish. We are settled in our new place, thank you so much to the whole west Hampstead Black Katz team. I would highly recommend anyone for their professionalism & straightforward approach.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
23 Nov 2020MD Mohiuddin, Really appreciate your positive feedback. We always try our best so it is good to see your comments. Michal, Erika and Silvia will be really pleased. Thanks again. Regards, Andrew...
41 - 60 of 611 items
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