By : 'Lisa' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : YO23
3 Feb 2022
People found this helpful0
Excellent knowledge & professionalism throughout my house purchase.
I was always kept informed throughout the process and they helped me find my dream home.
Nothing was too much to ask even at the point when I was just viewing houses.
I was recommended to use them through my friend who... Read Full Review
Lisa Charlotte said about Stephensons Estate Agents
Services : Sales( As a Buyer )Date: 3rd Feb 2022
Excellent knowledge & professionalism throughout my house purchase. I was always kept informed throughout the process and they helped me find my dream home. Nothing was too much to ask even at the point when I was just viewing houses. I was recommended to use them through my friend who sold her house with Stephenson’s and I’m glad I did! Thank you!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
DO NOT USE , I ...
Share On :
1 Star Review
Nick
By : 'Lv67;' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : YO31
22 Dec 2021
People found this helpful1
DO NOT USE , I don’t know where to start I used this company years ago to sell and they were terrible then not returning phone calls not showing up or running really late for viewings ,but this time we were buying a house through them ..... firstly they sold a house from under us for a... Read Full Review
DO NOT USE , I don’t know where to start I used this company years ago to sell and they were terrible then not returning phone calls not showing up or running really late for viewings ,but this time we were buying a house through them ..... firstly they sold a house from under us for a higher offer after our offer had been excepted to a family friend !! , then we found another house we loved and it was through them again ... but we wanted it so had no choice it was just as bad never returning calls the rudeness of the guy “nick “ was unbelievable so patronising all I can say is I have run my bussiness for over 30 years and haven’t had feed back like this and I would be truly upset if I had . If they read this take note people are spending a lot of money with you and deserve your respect !
The UK's Largest Customer Review Website for the Property Industry
Thank you for the review Lisa. Naturally we are disappointed to read it, as the truth seems to be getting in the way of a good story.
Just to set the record straight, making an offer at the point of ...
Very refreshing approach to ...
Share On :
5 Star Review
Oliver
By : 'steve' Services : Sales( As a Vendor ) Sold price : £240000 Would you recommend ? : Yes Postcode : YO10
22 Nov 2020
People found this helpful0
I instructed Stephensons to market my home in Osbaldwick. Oliver visited me and gave clear and honest advise and offered several marketing plans. Within a week of launch Laura and Iain has successfully negotiated me an asking price offer which Sarah speedily managed through to completion. I would... Read Full Review
steve kerrison said about Stephensons Estate Agents
Services : Sales( As a Vendor )Date: 22nd Nov 2020
I instructed Stephensons to market my home in Osbaldwick. Oliver visited me and gave clear and honest advise and offered several marketing plans. Within a week of launch Laura and Iain has successfully negotiated me an asking price offer which Sarah speedily managed through to completion. I would highly recommend this team a very refreshing approach. Well done!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Lazy , ...
Share On :
1 Star Review
By : 'Disappointed' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : YO42
21 Mar 2019
People found this helpful0
I have used many estate agents in the past but these were unbelievably awful. They sent any old time waster to view, even though they were instructed to vett potential viewers. They lied to us on several occasion just to get people round, and even lost us a potential sale due to complete lack of... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 21st Mar 2019
I have used many estate agents in the past but these were unbelievably awful. They sent any old time waster to view, even though they were instructed to vett potential viewers. They lied to us on several occasion just to get people round, and even lost us a potential sale due to complete lack of communication. Simply dreadful.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Awful service to ...
Share On :
1 Star Review
By : 'Qwerty' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : YO26
16 Apr 2018
People found this helpful1
The rudest and most incompetent service I have ever experienced as a buyer. I waited outside the property for 10 minutes and he didn't show up - I had to go out to the end of the cul-de-sac only to find the lazy agent just waiting in the car. When we eventually got into the property he... Read Full Review
The rudest and most incompetent service I have ever experienced as a buyer. I waited outside the property for 10 minutes and he didn't show up - I had to go out to the end of the cul-de-sac only to find the lazy agent just waiting in the car. When we eventually got into the property he wasn't able to answer any questions - he literally knew nothing about the property he was selling. I'm amazed that people still put their house on the market with this agent. They then had to the cheek to ask me for feedback! Number blocked and completely ignored.
The UK's Largest Customer Review Website for the Property Industry
Good Afternoon,
We are very disappointed to hear of your bad experience with Stephensons.
So we can look into this further, could please call us on 01904 625533 to provide more information as...
I just wanted to go on record ...
Share On :
5 Star Review
Oliver
By : 'ShabbyChic' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : YO41
11 Jul 2017
People found this helpful4
I just wanted to go on record to compliment Stephensons. I found all members of staff extremely helpful and knowledgable.
My house sold in under 3 weeks and for over the asking price. A very happy... Read Full Review
Services : Sales( As a Vendor )Date: 10th Jul 2017
I just wanted to go on record to compliment Stephensons. I found all members of staff extremely helpful and knowledgable.
My house sold in under 3 weeks and for over the asking price. A very happy vendor
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Within 2 weeks both my ...
Share On :
5 Star Review
Nick
By : 'Kent' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : YO10
19 Jun 2017
People found this helpful2
Within 2 weeks both my mother's and my own house had been negotiated on and sold. The negotiation was professional and excellent. All the staff, from Nick Kay, partner, to Dan, Sarah and Zack and accompanying viewers, Charles, went above and beyond in their hard work and dedication.
We could not ... Read Full Review
Services : Sales( As a Vendor )Date: 18th Jun 2017
Within 2 weeks both my mother's and my own house had been negotiated on and sold. The negotiation was professional and excellent. All the staff, from Nick Kay, partner, to Dan, Sarah and Zack and accompanying viewers, Charles, went above and beyond in their hard work and dedication. We could not be more delighted with Stephensons.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I arranged to view a house ...
Share On :
1 Star Review
By : 'Winston' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : YO
7 Mar 2014
People found this helpful3
I arranged to view a house near Escrick and was at the house ten minutes before the viewing, using the time to walk around the area. The appointed time arrived and no one turned up; I waited for another ten minutes allowing for traffic, but nothing. I phoned the office and explained the situation... Read Full Review
Winston Smith said about Stephensons Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Mar 2014
I arranged to view a house near Escrick and was at the house ten minutes before the viewing, using the time to walk around the area. The appointed time arrived and no one turned up; I waited for another ten minutes allowing for traffic, but nothing. I phoned the office and explained the situation but they claimed there wasn't an appointment, which was incorrect. When I was in the Stepehenson's office, I watched as the female staff member wrote the appointmetn in the lettings diary. I made a note in my own diary; there was NO mistake on my part. The appointmetn was definitely made; it was Stephensons who failed to show. I was quite annoyed by her attitude for I'd taken time off work to attend the viewing. I wrote a letter to the manager, but that was a waste of time. I certainly wouldn't recommend Stephensons at all.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I am absolutely astounded to ...
Share On :
5 Star Review
Nick
By : 'City' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : YO10
12 Feb 2014
People found this helpful4
I am absolutely astounded to see negative feedback to towards Nick, Oliver & the team. Having previously used a number of well know agents in York it was refreshing to come across a team who at every stage put my feelings and stress levels before anything else. My sale did experience some... Read Full Review
Services : Sales( As a Vendor )Date: 12th Feb 2014
I am absolutely astounded to see negative feedback to towards Nick, Oliver & the team. Having previously used a number of well know agents in York it was refreshing to come across a team who at every stage put my feelings and stress levels before anything else. My sale did experience some issues (none my I add were Stephensons fault) however between Oliver & Nick they manage to get the job done. Having read the previous comments it would seem as though these remarks have been made following 'Buyers' not getting their own way - Surely they are forgetting who the agent works for?
I have recommended you to a family friend recently and I understand you have already agreed a sale for them. Well done & keep up the good work,
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Stephensons provided ...
Share On :
5 Star Review
By : 'PDP' Services : Surveying Would you recommend ? : Yes Postcode : YO41
12 Feb 2014
People found this helpful4
Stephensons provided professional knowledgeable & helpful services for recent valuations & property. They are always a 'first port of call' for sound local advice. We would not fail to recommend their services in all property related... Read Full Review
Stephensons provided professional knowledgeable & helpful services for recent valuations & property. They are always a 'first port of call' for sound local advice. We would not fail to recommend their services in all property related matters.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Oliver introduced me to the ...
Share On :
5 Star Review
Oliver
By : 'Mrs' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : YO26
12 Feb 2014
People found this helpful5
Oliver introduced me to the property, the purchase went through with no problems. I now rent it and use Stephensons as my agent. I am most impressed by the service they provide and the professionalism shown by the staff. I would recommend them to any prospective customers looking to purchase a... Read Full Review
Services : Letting( As a Owner )Date: 12th Feb 2014
Oliver introduced me to the property, the purchase went through with no problems. I now rent it and use Stephensons as my agent. I am most impressed by the service they provide and the professionalism shown by the staff. I would recommend them to any prospective customers looking to purchase a new home or to make an investment.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Totally agree with several ...
Share On :
1 Star Review
Oliver
By : 'Anon' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : YO1
20 Nov 2013
People found this helpful3
Totally agree with several other v.low rated reviewers on here. Stephensons treat potential buyers with absolute disrespect, disdain and contempt. Though the industry has a bad reputation, their treatment was beyond terrible. It was a total shock to the system. They were obnoxiously pushing the... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 20th Nov 2013
Totally agree with several other v.low rated reviewers on here. Stephensons treat potential buyers with absolute disrespect, disdain and contempt. Though the industry has a bad reputation, their treatment was beyond terrible. It was a total shock to the system. They were obnoxiously pushing the purchase so fast and hard that it didn't go through in the end and both parties lost out. The stress was severe. I certainly woudn't sell with them and definitely wouldn't advise anyone else to sell with them due to their horrendous treatment of potential purchasers. Avoid!
The UK's Largest Customer Review Website for the Property Industry
Anon,
We are very sorry to hear of you disappointing experience. We take all feedback seriously and would be more than happy to discuss the individual case further with you if you would like to...
Excellent service from ...
Share On :
5 Star Review
Oliver
By : 'Becky' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : YO32
5 Nov 2013
People found this helpful5
Excellent service from Stephensons, especially Oliver, who was very helpful and friendly throughout the whole process. A real positive was the speed of responses to emails. Can't fault the service at all, we were really happy. Well done Oliver, we really appreciated the personal service we... Read Full Review
Becky & Ben said about Stephensons Estate Agents
Services : Sales( As a Buyer )Date: 5th Nov 2013
Excellent service from Stephensons, especially Oliver, who was very helpful and friendly throughout the whole process. A real positive was the speed of responses to emails. Can't fault the service at all, we were really happy. Well done Oliver, we really appreciated the personal service we received from you, thank you for helping us get our new home.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I employed Stephensons to ...
Share On :
5 Star Review
Oliver
By : 'Mark1955' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : YO41
15 Jan 2013
People found this helpful7
I employed Stephensons to sell my property and I found them to be very professional, courteous and efficient. Nothing was too much trouble and despite my buyer losing their initial purchasers in the chain, Stephenson efforts kept the sale progressing and whole process took place within 12 weeks... Read Full Review
Services : Sales( As a Vendor )Date: 15th Jan 2013
I employed Stephensons to sell my property and I found them to be very professional, courteous and efficient. Nothing was too much trouble and despite my buyer losing their initial purchasers in the chain, Stephenson efforts kept the sale progressing and whole process took place within 12 weeks from instruction to completion. I would have no hesitation in recommending them and cant understand the comments made by other reviewers. I would rate Stephensons 11 out of 10. MARK
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
First class service from ...
Share On :
5 Star Review
By : 'Sandy' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : YO26
12 Jan 2013
People found this helpful8
First class service from start to finish. Professional advice at the start, creative marketing and sold within the month with a dozen viewings. Friendly staff and we got the price we wanted. Strongly recommend... Read Full Review
Services : Sales( As a Vendor )Date: 12th Jan 2013
First class service from start to finish. Professional advice at the start, creative marketing and sold within the month with a dozen viewings. Friendly staff and we got the price we wanted. Strongly recommend them.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
rude as they come, they treat ...
Share On :
1 Star Review
By : 'loz' Services : Sales( As a Buyer ) Would you recommend ? : No
24 May 2012
People found this helpful4
rude as they come, they treat there commision like its a dept you owe them and they try rush everything through to get it as quick as possible. we were very close to dropping out at a late stage because of how they talked to us.
They have almost brought my girlfriend to tears after a couple of... Read Full Review
rude as they come, they treat there commision like its a dept you owe them and they try rush everything through to get it as quick as possible. we were very close to dropping out at a late stage because of how they talked to us. They have almost brought my girlfriend to tears after a couple of phone calls with them which really is a first for her. If you are selling dont use them as they will put off potential buyers.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Absolutely ridiculous. avoid ...
Share On :
1 Star Review
By : 'anon' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No
21 Jul 2011
People found this helpful1
Absolutely ridiculous. avoid at all costs unless you want your time... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 21st Jul 2011
Absolutely ridiculous. avoid at all costs unless you want your time wasting.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
If you would like an Estate ...
Share On :
1 Star Review
By : 'Dill' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No
23 Sept 2010
People found this helpful6
If you would like an Estate agent to treat your potential buyers like scum then I fully recommend Stephensons. For example I rang up to ask them to let the seller know we were going on holiday and that she would need to get back to us with a response to our offer and they insisted that the seller... Read Full Review
If you would like an Estate agent to treat your potential buyers like scum then I fully recommend Stephensons. For example I rang up to ask them to let the seller know we were going on holiday and that she would need to get back to us with a response to our offer and they insisted that the seller already knew this even though I was telling them this for the first time!
Also when the seller rejected our initial offer I asked what sort of offer they may be open to and they told me haughtily "that isn't how it works, you have to make a higher offer". I'm sure that counter offers are quite common in house buying!
Even if we were not going to be able to buy that particular house there may have been another property on their books which we might have bought. However the agent was such a patronising, rude and unpleasant person I would have struggled to phone them up. Of course vendors do not have to accept offers but agents should still be polite to potential buyers.
Also on Saturdays viewings are conducted by temp staff who may not know anything about the house and might not have a key to the back door!
Our offer was 8% below the asking price so we were not wasting anyone's time. Don't waste yours and choose an Estate agent that is at least slightly pleasant, it's a difficult enough time to sell your house right now as it is.
The UK's Largest Customer Review Website for the Property Industry
Sadly I must agree with your comments. The York office is manned by extremely rude, impolite, and condescending staff. Can't say I will be going back any time...
1 - 18 of 18 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Awards won by Stephensons Estate Agents, York YO1 8BP