80% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
No company information
Latest Reviews
3rd Feb 2022
reviewed by 'Lisa Charlotte'
22nd Dec 2021
reviewed by 'Lv67;'
22nd Nov 2020
reviewed by 'steve'
21st Mar 2019
reviewed by 'Disappointed'
16th Apr 2018
reviewed by 'Qwerty'
11th Jul 2017
reviewed by 'ShabbyChic'
Opening Hours
Address
Stephensons Estate Agents
10 Colliergate
York
Yorkshire
YO1 8BP
01904 625533
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 100% | £240,000 | £240,000 |
| Lettings | 0% | 0% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 6 | 0 | 2 | 2 | 1 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 03,2022
Feb 03,2022
0
people found
this helpful
this helpful
Excellent knowledge & professionalism throughout my house purchase.
I was always kept informed throughout the process and they helped me find my dream home.
Nothing was too much to ask even at the point when I was just viewing houses.
I was recommended to use them ...
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Dec 22,2021
Dec 22,2021
1
people found
this helpful
this helpful
DO NOT USE , I don’t know where to start I used this company years ago to sell and they were terrible then not returning phone calls not showing up or running really late for viewings ,but this time we were buying a house through ...
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Feb 03, 2022
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(1)
Thank you for the review Lisa. Naturally we are disappointed to read it, as the truth seems to be getting in the way of a good story.
Just to set the record straight, making an offer at the point of viewing when there are another 14 viewings booked in, does not constitute an ‘agreed sale.’
We had a duty of care to our seller to get the best price and we did that through a full marketing campaign.
A few weeks later you tried to do the same thing on another property we had just listed, dema ...
Nov 22,2020
Nov 22,2020
0
people found
this helpful
this helpful
I instructed Stephensons to market my home in Osbaldwick. Oliver visited me and gave clear and honest advise and offered several marketing plans. Within a week of launch Laura and Iain has successfully negotiated me an asking price offer which Sarah speedily managed through to ...
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Mar 21,2019
Mar 21,2019
0
people found
this helpful
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I have used many estate agents in the past but these were unbelievably awful. They sent any old time waster to view, even though they were instructed to vett potential viewers. They lied to us on several occasion just to get people round, and even ...
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Comment on agent fees
Average
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Apr 16,2018
Apr 16,2018
1
people found
this helpful
this helpful
The rudest and most incompetent service I have ever experienced as a buyer. I waited outside the property for 10 minutes and he didn't show up - I had to go out to the end of the cul-de-sac only to find the lazy agent just waiting ...
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Apr 17, 2018
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(1)
Good Afternoon,
We are very disappointed to hear of your bad experience with Stephensons.
So we can look into this further, could please call us on 01904 625533 to provide more information as we are unable to investigate with the criteria provided in the initial review.
The team and I look forward to speaking with you soon.
Kind Regards
Zak ...
Jul 11,2017
Jul 11,2017
4
people found
this helpful
this helpful
I just wanted to go on record to compliment Stephensons. I found all members of staff extremely helpful and knowledgable.
My house sold in under 3 weeks and for over the asking price. A very happy vendor...
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Comment on agent fees
Fair
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Jun 19,2017
Jun 19,2017
2
people found
this helpful
this helpful
Within 2 weeks both my mother's and my own house had been negotiated on and sold. The negotiation was professional and excellent. All the staff, from Nick Kay, partner, to Dan, Sarah and Zack and accompanying viewers, Charles, went above and beyond in their hard work ...
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Comment on agent fees
Good.
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Mar 07,2014
Mar 07,2014
3
people found
this helpful
this helpful
I arranged to view a house near Escrick and was at the house ten minutes before the viewing, using the time to walk around the area. The appointed time arrived and no one turned up; I waited for another ten minutes allowing for traffic, but ...
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What agent could do to change your mind?
N/A. One bad experience is enough; stay awayAttached Filesnbsp;
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Feb 12,2014
Feb 12,2014
5
people found
this helpful
this helpful
Oliver introduced me to the property, the purchase went through with no problems. I now rent it and use Stephensons as my agent. I am most impressed by the service they provide and the professionalism shown by the staff. I would recommend them to any ...
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“Stephensons provided professional knowledgeable & helpful services for recent valuations & property. ......”
Feb 12,2014
Feb 12,2014
4
people found
this helpful
this helpful
Stephensons provided professional knowledgeable & helpful services for recent valuations & property. They are always a 'first port of call' for sound local advice. We would not fail to recommend their services in all property related matters....
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Feb 12,2014
Feb 12,2014
4
people found
this helpful
this helpful
I am absolutely astounded to see negative feedback to towards Nick, Oliver & the team. Having previously used a number of well know agents in York it was refreshing to come across a team who at every stage put my feelings and stress levels before anything ...
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Nov 20,2013
Nov 20,2013
3
people found
this helpful
this helpful
Totally agree with several other v.low rated reviewers on here. Stephensons treat potential buyers with absolute disrespect, disdain and contempt. Though the industry has a bad reputation, their treatment was beyond terrible. It was a total shock to the system. They were obnoxiously pushing ...
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Feb 11, 2014
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(1)
Anon,
We are very sorry to hear of you disappointing experience. We take all feedback seriously and would be more than happy to discuss the individual case further with you if you would like to contact us.
Regards,
Stephensons ...
Nov 05,2013
Nov 05,2013
5
people found
this helpful
this helpful
Excellent service from Stephensons, especially Oliver, who was very helpful and friendly throughout the whole process. A real positive was the speed of responses to emails. Can't fault the service at all, we were really happy. Well done Oliver, we really appreciated the personal service ...
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Jan 15,2013
Jan 15,2013
7
people found
this helpful
this helpful
I employed Stephensons to sell my property and I found them to be very professional, courteous and efficient. Nothing was too much trouble and despite my buyer losing their initial purchasers in the chain, Stephenson efforts kept the sale progressing and whole process took place ...
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Jan 12,2013
Jan 12,2013
8
people found
this helpful
this helpful
First class service from start to finish. Professional advice at the start, creative marketing and sold within the month with a dozen viewings. Friendly staff and we got the price we wanted. Strongly recommend them....
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May 24,2012
May 24,2012
4
people found
this helpful
this helpful
rude as they come, they treat there commision like its a dept you owe them and they try rush everything through to get it as quick as possible. we were very close to dropping out at a late stage because of how they talked to ...
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Jul 21,2011
Jul 21,2011
1
people found
this helpful
this helpful
Absolutely ridiculous. avoid at all costs unless you want your time wasting....
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Sep 23,2010
Sep 23,2010
6
people found
this helpful
this helpful
If you would like an Estate agent to treat your potential buyers like scum then I fully recommend Stephensons. For example I rang up to ask them to let the seller know we were going on holiday and that she would need to get back ...
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May 24, 2012
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we are in the prosses of buying a house through stephensons and they are very close to making us drop out at a very late stage. really rude and talk to you as if your an idiot that will beleve anything. they are so rude and offensive that they have almost left my girl friend in tears after phone calls which is not like her at all.
all they want is there comision as quick as possible. i personally hope they go under, dont use them ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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