100% sales valuation accuracy
100% sales fee satisfaction
No description for branch.
Latest Reviews
4th Apr 2022
reviewed by 'Victor'
4th Apr 2022
reviewed by 'Victor'
4th Feb 2022
reviewed by 'A Cooke'
24th Nov 2021
reviewed by 'Katy'
26th Oct 2021
reviewed by 'Luciana'
26th Oct 2021
reviewed by 'Luciana'
Opening Hours
Address
Jacksons Estate Agents
115 Balham High Road
Balham,London
Greater London
SW12 9AP
020 8675 6565
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £420,000 | £420,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 2 | 37 | 13 | 0 | 0 | 4 | 1 | 8 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 04,2022
Apr 04,2022
0
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Very nice team!!!
Always available to help and clarify all information.
Sonnie and Claudia, thank you very much for your excellent service....
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Apr 26, 2022
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Dear Victor, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team ...
Apr 04,2022
Apr 04,2022
0
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Very nice team!!!
Always available to help and clarify all information.
Sonnie and Claudia, thank you very much for your excellent service....
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Feb 04,2022
Feb 04,2022
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Claudia has been amazing in supporting us find out new home in London. She was always very quick to respond, giving sound, honest advice and ultimately helped us secure a property which we are so excited about. Still after agreeing the deal Claudia remains available ...
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Mar 24, 2022
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Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team ...
Nov 24,2021
Nov 24,2021
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Claudia was so helpful in finding our flat for us and has made the process so far very easy. Thank you, I would recommend this estate agents....
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Oct 26,2021
Oct 26,2021
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James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched our criteria. He was an absolute pleasure to deal with and I'd strongly recommend working with him....
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Oct 26,2021
Oct 26,2021
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James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched our criteria. He was an absolute pleasure to deal with and I'd strongly recommend working with him....
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Oct 26,2021
Oct 26,2021
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James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched our criteria. He was an absolute pleasure to deal with and I'd strongly recommend working with him....
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Sep 28,2021
Sep 28,2021
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Just moved into our new flat in Balham - despite our signed tenant agreement stating that we would be provided with a full professional clean, the state of our new flat was despicable. Thick black hairs everywhere, used toothbrushes still in the bathroom, random items ...
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Sep 05,2021
Sep 05,2021
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Tatyana was super helpful in our renting search as she was very pro active and was in regular contact with us. She made the whole process very easy for us, would definately recommend her!
Sophie...
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Aug 28,2021
Aug 28,2021
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Although Jonathan Mallet as good at getting us to see the property and the initial agreement, he was an absolute nightmare afterward. Belittling us because we were first time buyers. And when we then asked for advice on changing the price of the property due ...
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Jun 21,2021
Jun 21,2021
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Tatyana, was great really friendly and helpful. She always got back to me very quickly with any questions I had. :)...
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Jan 15,2021
Jan 15,2021
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Claudia has been extremely helpful in our flat search over the past few months. She has sent us all the information we have asked for really promptly and has been great work with! Would definitely recommend and would work with again in the future....
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Dec 05,2020
Dec 05,2020
0
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problems with management.
I'm a tenant living in a Jacksons managed property and I have recently had an encounter with a property manager by the name of Ana Tonial who has been extremely unhelpful in my requests for help as I explained in detail every ...
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Sep 30,2020
Sep 30,2020
1
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Jacksons estate agents (sales) in Balham do not put properties under offer; even though the property is not available.
I rang Jacksons today to enquire about two properties. They said that both were under offer and unavailable. When I asked the chap why those properties ...
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Aug 05,2020
Aug 05,2020
3
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Avoid like the plague. Untrustworthy staff. They are only bothered about getting your money. Service is horrendous and lack of communication. Rude staff. I can't stress enough how much I advise everyone to avoid using this agency....
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Feb 13,2020
Feb 13,2020
0
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Claudia has been professional, helpful and always timely and detailed in her responses. I would have no hesitation in recommending her....
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Jun 28,2019
Jun 28,2019
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I am very satisfied with the work done by Kerry Dunmall answering to our needs in a professional and helpful way....
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Apr 19,2019
Apr 19,2019
0
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Charlie has done a good job of managing ongoing issues with one of our properties in Tooting. Multiple roof repairs have lead to a lot of extra work for him and the team which has been done in a thoughtful & conscientious way....
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Comment on agent fees
Fees are fair
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Mar 01,2019
Mar 01,2019
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We have been resident in Tooting for about 6 months and James recently took over as our property manager. He has been amazing, helping us out with a few broken things in the flat that needed sorting, which he managed to get sorted really quickly. We ...
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n/a
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Jul 08,2018
Jul 08,2018
3
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From start to finish, our experience with Jacksons has been awful. We have been tenants in a Jacksons managed property for two years and I will be avoiding them at all costs in the future.
Repairs are not done and it takes multiple follow up ...
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Comment on agent fees
Awful- Rental agency fees are a joke anyway but given service provided this was awful.
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Jul 11, 2018
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(1)
Dear Jo,
Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Property Management team. I have passed your comments onto the Head of Property Management, Ann, who has advised me that she will be in contact with you regarding this matter.
In the meantime, I would like to thank you for bringing this to our attention.
Kind regards
Marilyn
Head of Customer Relations ...
May 01,2018
May 01,2018
0
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I would just like to thank the Nicole, Ann and the team for all their help whilst we have been working with the team. We are a building company who works on behalf of Jacksons for their landlords and without the help, knowledge and support ...
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Comment on agent fees
Good
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May 10, 2018
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(1)
Dear Raymond,
Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future.
Kind Regards
Marilyn
Head of Customer Relations ...
Sep 01,2017
Sep 01,2017
3
people found
this helpful
this helpful
Absolutely appalling and depressing to deal with. Deductions made from rental income with no explanation. Invoices/explanations requested but not provided.
Repair work paid for and never carried out.
Money demanded upfront for repairs then charged for again on completion and never refunded. Carpet destroyed ...
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Comment on agent fees
Fees would be acceptable if work was actually done. In addition to agent fees I lost over 6 K in payments from insurance company, lost rent and double charging.
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Sep 06, 2017
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Thank you Marilyn I will email you ...
Aug 28,2017
Aug 28,2017
2
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Despite of the great property in Balham, I was very disappointed with Jacksons Estate Agency. Before signing the contract, it was all rushes, granted. However we had an issue with our boiler and we spent 3 weeks in January without hot water nor heating and by ...
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Comment on agent fees
High fees for the quality of service.
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Sep 04, 2017
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Dear Mark,
I am concerned to read your review and keen to discuss this with you.
If you could please contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 03,2017
Jun 03,2017
0
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I am a current tenant. Amber was great throughout our discussions around changing the name on the lease to allow me to leave the tenancy early. She was responsive, explained the process and various fees, and generally made a situation that was a little complex ...
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Comment on agent fees
Very reasonable for a name change on the lease.
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Jun 13, 2017
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Dear Freddie,
Thank you for your review regarding your experience with our Balham Office.
I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 02,2017
Jun 02,2017
1
people found
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this helpful
Very efficient and helpful. Amber answered our queries in a very timely fashion and was always able to provide a solution to whatever issue we had....
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Comment on agent fees
Average. Better than most!
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Jun 13, 2017
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Dear Demelza,
I am writing to say thank you for your kind comments about the service you received from our Balham Office.
We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
May 03,2017
May 03,2017
0
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Amber helped with a change of tenancy as I was leaving our property, so the tenancy was being replaced mid term with a new tenant.
When the changeover process began, Amber was extremely organised and efficient with keeping us updated, getting paperwork signed and completed ...
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Comment on agent fees
The signing on fees at the beginning of the tenancy were not that bad but I thought the changeover of name fee was quite steep for the work that is required (£480).
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Jun 13, 2017
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Dear BG,
We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 16,2017
Apr 16,2017
0
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Both Becky & Oscar were great during our search & then move in through Jacksons. They kept us updated throughout the process & always came back to any of our questions quickly.
We love the flat & are so grateful for all of their help....
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Jun 13, 2017
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Dear Emmanuel,
Thank you for your review regarding your experience with our Balham Office.
I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 10,2017
Apr 10,2017
0
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Guillaume and I have had a great experience with Jackson Estate Agents throughout our move process! Becky was super supportive all along the way, she made herself available and was super flexible even at short notice, which we appreciated a lot. She understood our need ...
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Jun 13, 2017
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Dear Amandine and Guillaume,
I am writing to say thank you for your kind comments about the service you received from our Balham Office.
We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 10,2017
Apr 10,2017
0
people found
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Great service, great team. Both agents really friendly and the move went ahead without a hitch. Shame they're not managing the property too so won't be seeing these guys around too much in the future. Keep up the good work!...
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Comment on agent fees
Middle of the pack for London
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Jun 13, 2017
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Dear CM,
Thank you very much for your great review regarding our Balham Office.
Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 10,2017
Apr 10,2017
0
people found
this helpful
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I found a flat (which was on with dual agent) on Right Move and asked to view. Throughout the whole process, I dealt with the same agent, which made a real difference as there was continuity so he immediately was able to answer my questions & ...
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Comment on agent fees
Reasonable - check out & securing fee only
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Jun 13, 2017
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Dear LL,
We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:54 AM 06/09/2021 by allAgents
Best Letting Agent in SW12 
