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Blackheath, London, SE3
1.5/5, 13 Reviews
23% Recommended
67% sales valuation accuracy
67% sales fee satisfaction
No description for branch.
Latest Reviews
Zoe Efstathiou
Zoe Efstathiou
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 67% | 67.00% | £0 | £0 |
Address
Felicity J Lord
7 Stratheden Parade, London, Greater London
SE3 7SX
02082931143
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Felicity J Lord Branches (View All 26)
I recently tried to purchase ...
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1 Star Review
By : 'Laura'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE3
People found this helpful0
I recently tried to purchase a property through Felicity J Lord, Blackheath Standard, and it was an awful experience. It took someone two weeks to respond to my offer, and I had to call them multiple times. Their office phone does not get answered—I called between 9 a.m. and 4 p.m. The agent and... Read Full Review
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Can't imagine a WORSE ...
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1 Star Review
By : 'Zoe'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SE18
People found this helpful0
I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and mental health was severe. The whole... Read Full Review
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Cannot imagine a worse flat ...
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1 Star Review
Stuart
By : 'Zoe'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SE18
People found this helpful4
I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and mental health was severe. The whole... Read Full Review
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One of the worst companies in ...
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1 Star Review
By : 'Ms'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : No
Postcode : SE9
People found this helpful1
One of the worst companies in the country. They are crooks and corner you into paying their fees from all angles. They are dishonest and disloyal. Instead of working for the landlord, they are on the tenant's side in order to obtain more fees. My tenant is now in 7 months of rental arrears... Read Full Review
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Rip ...
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1 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : No
Postcode : SE18
People found this helpful1
We have used this agency for 5 years and it suddenly increase the prices without letting us know, We asked them if the charge was the same as previously they said yes, and then there you are.... we received the bill with hidden extra charge, include a few hundred pounds for printing out the tenancy ... Read Full Review
Comments on Agent Fees
Too high
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Lies and more ...
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1 Star Review
Lisa
By : 'Sandy'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE3
People found this helpful2
Ongoing case so Ill just precis for now . Accidental landlord letting property through FJLORD Trying to charge a renewal fee of £500.00 Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these conditions they... Read Full Review
Comments on Agent Fees
Despicable made up renewal fees which were never agreed to or signed for .
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Great Customer Service and ...
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5 Star Review
Stuart
By : 'Ulrike'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE7
People found this helpful0
We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite and professional !! We... Read Full Review
Comments on Agent Fees
Good and fair
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Terrible ...
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1 Star Review
By : 'Tim'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SE3
People found this helpful1
Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering... Read Full Review
Comments on Agent Fees
See above
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As a young person looking or ...
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1 Star Review
shannon
By : 'Rebecca'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SE18
People found this helpful0
As a young person looking or my first rental I as told i had to view the same day as the property would go by the weekend. I arranged to go after work with my boyfriend and we were told the current occupiers were in place for anther month. they asked for £1000 deposit to hold until the various... Read Full Review
What agent could do to change your mind?
Refund the deposit or least help me understand what costs you have incurred in five days. I also found out today that you have another rental applicant.
Comments (1)Was this helpful?:
By : Felicity J Lord Estate Agent
Nov 10, 2015Hi there, Sorry to read about the issues you have faced. We would like to investigate these further. Could you please contact us with the full details at help@fjlord.co.uk so we can look into ...
FJL have caused me an ...
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1 Star Review
Marcus
By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE3
People found this helpful2
FJL have caused me an extraordinary amount of stress over the past six months. They recommended that I take on clients with bad references who then absconded leaving me out of pocket for six months rent. To be fair to the tenants they had reported a minor damp problem which FJL ignored for almost 3 ... Read Full Review
What agent could do to change your mind?
Been honest, communicated quickly and expressed sympathy.
Comments (1)Was this helpful?:
By : Customer Relations Manager
May 27, 2014Dear Michael We are really sorry to hear about your experience and the services you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to ...
When signed with FJL to sell ...
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1 Star Review
Holly
By : 'None'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE9
People found this helpful0
When signed with FJL to sell I voiced that we'd like feedback - even if only a monthly contact call - and we were assured this would happen. OK the market is not strong. Regardless of whether we had viewings, for the percentage they charge a montlhly hello update phone call wasn't too much to... Read Full Review
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Very rude, financial adivisor ...
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1 Star Review
By : 'Shannon'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
People found this helpful3
Very rude, financial adivisor rang on a number of occasions to offer services, after declining nicely, he continued to pressurise. Was very rude to my partner. We even considered pulling out of sale as we had already arranged our own mortage adivsor. In the end after the property had been on the... Read Full Review
Comments (1)Was this helpful?:
By : Customer Relations Manager
Nov 10, 2010Hi Shannon. I'm sorry you have been unhappy with Felicity J Lord. If you would like me to look into this for you then please email the details to ...
In the kingdom of the blind ...
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4 Star Review
By : 'musicben'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
People found this helpful0
In the kingdom of the blind they were relatively good. Only downpoint was that they didn't pass on an offer to the buyer about fixtures and fittings despite claiming they... Read Full Review
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1 - 13 of 13 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1/25/2016, 10:21:45 AM by allAgents
