I recently tried to purchase a property through Felicity J Lord, Blackheath Standard, and it was an awful experience. It took someone two weeks to respond to my offer, and I had to call them multiple times. Their office phone does not get answered—I called between 9 a.m. and 4 p.m. The agent and... Read Full Review

I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and mental health was severe. The whole... Read Full Review

I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and mental health was severe. The whole... Read Full Review

One of the worst companies in the country. They are crooks and corner you into paying their fees from all angles. They are dishonest and disloyal. Instead of working for the landlord, they are on the tenant's side in order to obtain more fees. My tenant is now in 7 months of rental arrears... Read Full Review

We have used this agency for 5 years and it suddenly increase the prices without letting us know, We asked them if the charge was the same as previously they said yes, and then there you are.... we received the bill with hidden extra charge, include a few hundred pounds for printing out the tenancy ... Read Full Review

Ongoing case so Ill just precis for now . Accidental landlord letting property through FJLORD Trying to charge a renewal fee of £500.00 Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these conditions they... Read Full Review

We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite and professional !! We... Read Full Review

Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering... Read Full Review

As a young person looking or my first rental I as told i had to view the same day as the property would go by the weekend. I arranged to go after work with my boyfriend and we were told the current occupiers were in place for anther month. they asked for £1000 deposit to hold until the various... Read Full Review

FJL have caused me an extraordinary amount of stress over the past six months. They recommended that I take on clients with bad references who then absconded leaving me out of pocket for six months rent. To be fair to the tenants they had reported a minor damp problem which FJL ignored for almost 3 ... Read Full Review

When signed with FJL to sell I voiced that we'd like feedback - even if only a monthly contact call - and we were assured this would happen. OK the market is not strong. Regardless of whether we had viewings, for the percentage they charge a montlhly hello update phone call wasn't too much to... Read Full Review

Very rude, financial adivisor rang on a number of occasions to offer services, after declining nicely, he continued to pressurise. Was very rude to my partner. We even considered pulling out of sale as we had already arranged our own mortage adivsor. In the end after the property had been on the... Read Full Review

In the kingdom of the blind they were relatively good. Only downpoint was that they didn't pass on an offer to the buyer about fixtures and fittings despite claiming they... Read Full Review