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Greenwich Lettings, London SE10
1.1/5, 8 Reviews
0% Recommended
100% letting valuation accuracy
33% letting fee satisfaction
No Description Found
Latest Reviews
DisgruntledSE10
DontCallMeBaby
the_chaffinch
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 33.00% | £1,450 | £2,100 |
Address
Felicity J Lord
3 Greenwich South Street, London, Greater London
SE10 8NW
020 8269 0844
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Felicity J Lord Branches (View All 26)
Three-month fight for ...
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1 Star Review
By : 'Abbie'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : SE10
Nov 22, 2023
People found this helpful0
Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the... Read Full Review
Comments (0)
Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the Property Ombudsman.
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Abbie Harper said about Felicity J Lord
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Nov 2023
Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the Property Ombudsman.
Firstly they didn't progress our application or process any documents for over two weeks after we paid the deposit, and did not respond to calls or emails until we stated we would withdraw the application.
They then quoted a move-in date two weeks after the move-in date signed on the offer form, stating that the current tenants couldn't move out. This was then retracted when it was proven that this was against the offer submitted and accepted, as well as the advertisement of the flat which remained on RightMove.
The branch refused to refund the holding deposit, despite two clauses of the Tenancy Fees Act being applicable to our case. They also claimed that we misunderstood the legislation.
The refund was gained after the Property Ombudsman was contacted, however it took them two weeks to refund the money after they confirmed the decision. They claimed that they did not have my bank details, and requested my private data three times from different contacts within the company, raising significant GDPR concerns.
We had an awful experience and only got our money back after a lot of stress and lost time. We are just glad that we saw the problems early in the process and didn't get tied into a 12 month tenancy agreement.
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1 Star Review
By : 'DisgruntledSE10'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE10
Sep 5, 2021
People found this helpful0
Well where do I begin...FJL might not tell you that they take all fees upfront. So you might find yourself out of pocket for the first few months of tenancy. But the problems don't stop there. I suspect having earned their commission the interest FJL have in "managing" a... Read Full Review
Comments (0)Well where do I begin...FJL might not tell you that they take all fees upfront. So you might find yourself out of pocket for the first few months of tenancy. But the problems don't stop there.
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DisgruntledSE10 said about Felicity J Lord
Services : Letting( As a Owner )Date: 5th Sep 2021
Well where do I begin...FJL might not tell you that they take all fees upfront. So you might find yourself out of pocket for the first few months of tenancy. But the problems don't stop there.
I suspect having earned their commission the interest FJL have in "managing" a property (and these inverted commas are intentionally placed) wane. Over the course of 14 months I failed to receive updates on late rent payments, vital repairs that I'd requested (oh yes, Landlord not tenant), access for a remortgage evaluation etc.
Long story short, I recently took them to the Property Ombudsman and after rejecting the paltry £85 FJL offered, was awarded over £600 in compensation.
Avoid at all costs.
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Really disappointed with this ...
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1 Star Review
By : 'Marcin'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE8
Jun 6, 2021
People found this helpful0
Really disappointed with this agent. Being a train journey away from London, we started inquiring about one of their properties a week and a half in advance before we planned to go to London for some viewings but kept being told to call closer to the time. After many attempts no viewing was ever... Read Full Review
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Marcin Mazurek said about Felicity J Lord
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Jun 2021
Really disappointed with this agent. Being a train journey away from London, we started inquiring about one of their properties a week and a half in advance before we planned to go to London for some viewings but kept being told to call closer to the time. After many attempts no viewing was ever confirmed. They listed the property as perfect for sharers and confirmed it would be possible for us to rent it but when we were already in London they started asking about who we are as the Landlord is apparently very picky about their tenants which could have been discussed way earlier and allow for us to plan our trip more efficiently. Even if the Landlord was picky enough to reject us purely based on our nationality or profession, they still could have simply communicated that. After few days now still no information whether we could rent the property or not, or whether the viewing will be arranged or not. The contact was lost although we were promised to receive further information before the end of the day or the next day first thing in the morning. Extremely unprofessional, certainly the worst experience compared to around 20-30 other agents that we spoke to. With the property's price now reduced, it certainly seems this estate agent was not interested in tenants who would be willing to pay the original price.
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Make sure you do not trust ...
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1 Star Review
Lauren
By : 'DontCallMeBaby'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE10
Feb 12, 2018
People found this helpful4
Make sure you do not trust anything they say verbally. They both do not respond to emails and also do not record anything that was discussed verbally. Do not move forward until you get it all down on... Read Full Review
Comments on Agent Fees
You pay the fees and they do half the work. It's very stressful using them.
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DontCallMeBaby said about Felicity J Lord
Services : Letting( As a Tenant )Date: 12th Feb 2018
Make sure you do not trust anything they say verbally. They both do not respond to emails and also do not record anything that was discussed verbally. Do not move forward until you get it all down on email.
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By : ross
Feb 12, 2018Hi there, We're very sorry to hear this, we value all feedback and have already provided you with a detailed response to the matter above. Thank...
Verbally agreed to waive ...
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1 Star Review
By : 'the_chaffinch'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
Apr 26, 2017
People found this helpful2
Verbally agreed to waive letting fees as the property was also being shown by Alex Neil then reneged on the offer once we had sent the deposit over costing an extra �400. My own stupid fault for trusting an estate agent, my advice would be that if you have to deal with these sharks get... Read Full Review
Comments on Agent Fees
£400 more than they agreed, bargain.
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the_chaffinch said about Felicity J Lord
Services : Letting( As a Tenant )Date: 26th Apr 2017
Verbally agreed to waive letting fees as the property was also being shown by Alex Neil then reneged on the offer once we had sent the deposit over costing an extra �400. My own stupid fault for trusting an estate agent, my advice would be that if you have to deal with these sharks get everything in writing.
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I rented a flat via their ...
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1 Star Review
Lauren
By : 'Rachel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE10
Oct 26, 2015
People found this helpful1
I rented a flat via their agency and I am very unhappy the way this agency dealt with the whole process from the beginning. They never answer my emails and are very evasive and condescending over the phone. It's hard to understand why I paid the agency fees considering they never were never able to ... Read Full Review
Comments (1)I rented a flat via their agency and I am very unhappy the way this agency dealt with the whole process from the beginning. They never answer my emails and are very evasive and condescending over the phone. It's hard to understand why I paid the agency fees considering they never were never able to answer my questions.
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Rachel said about Felicity J Lord
Services : Letting( As a Tenant )Date: 26th Oct 2015
I rented a flat via their agency and I am very unhappy the way this agency dealt with the whole process from the beginning. They never answer my emails and are very evasive and condescending over the phone. It's hard to understand why I paid the agency fees considering they never were never able to answer my questions.
Luckily i am soon moving out, I would not recommend their services to anyone, highly dissapointed
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By : Felicity J Lord Estate Agent
Nov 10, 2015Good evening, We are really sorry to read this. Would you mind emailing the details to help@fjlord.co.uk so we can investigate the problems you faced further? Thank you. Melanie Smith, Customer...
For property management avoid ...
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1 Star Review
Bobby
By : 'Landlord111'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SE13
Jul 6, 2014
People found this helpful1
For property management avoid FJLord completely. I had the unfortunate experience of paying 13% for my flat to be managed and it resulted in me having to manage the property managers whilst making expensive international phone calls to get the simplest tasks completed because they can't seem to... Read Full Review
What agent could do to change your mind?
- Delivered on the agreed services - Improve communication within the company, between branch, management and billing - Train staff on escelation process, to be competent to deal with and reply to customer requests
Comments on Agent Fees
The fees were in line with other agents in the area, however the service was so disappointing and of low quality that probably any agent would have been better.
Comments (1)For property management avoid FJLord completely. I had the unfortunate experience of paying 13% for my flat to be managed and it resulted in me having to manage the property managers whilst making expensive international phone calls to get the simplest tasks completed because they can't seem to understand the concept of email communications.
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Landlord111 said about Felicity J Lord
Services : Letting( As a Owner )Date: 6th Jul 2014
For property management avoid FJLord completely. I had the unfortunate experience of paying 13% for my flat to be managed and it resulted in me having to manage the property managers whilst making expensive international phone calls to get the simplest tasks completed because they can't seem to understand the concept of email communications.
They sell a "dedicated" property management team, what you actually get is a few under qualified people who rarely reply to emails, cannot manage their workload effectively and need constant reminding for any resolution. In short below is a sample of the issues I faced:
- No set SLA reply to landlords so no incentive for staff to reply
- Staff take on personal work then go on holiday without a handover or out of office notifications
- Slow or no response, needed to be chased multiple times and eventually escalated to managers
- Emails remain un-replied
- Expensive and incompetent check in an check out staff. They didn't collect my keys on checkout and missed a whole host of basic things
- Had to be two chased times to refund management fees and maintenance float upon early end of tenancy
- I was incorrectly billed and charged for services that prior agreed (in writing) as free
- Staff don't know their own complaints escalation process
The most disappointing part of the whole process was the menial compensation offered even after their most senior staff admitted fault for the items listed above. I am now progressing this with the property ombudsman,
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By : Customer Relations Manager
Jul 22, 2014Dear Landlord111, I'm really sorry to hear about your experience and the service you received. Please can you email customercare@fjlord.co.uk with your name and property details so we can...
Lauren told me about a ...
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2 Star Review
Lauren
By : 'IOF'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE10
Sep 23, 2013
People found this helpful3
Lauren told me about a property available last wednesday and I agreed to view it on thursday. I turned up, however she told me when I arrived that they had no keys, it was a wasted journey for me, but I gave them the benefit of the doubt and agreed to see it on friday. I turned up on friday... Read Full Review
Comments (0)Lauren told me about a property available last wednesday and I agreed to view it on thursday. I turned up, however she told me when I arrived that they had no keys, it was a wasted journey for me, but I gave them the benefit of the doubt and agreed to see it on friday.
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IOF said about Felicity J Lord
Services : Letting( As a Prospective Landlord/Tenant )Date: 23rd Sep 2013
Lauren told me about a property available last wednesday and I agreed to view it on thursday. I turned up, however she told me when I arrived that they had no keys, it was a wasted journey for me, but I gave them the benefit of the doubt and agreed to see it on friday.
I turned up on friday evening however the existing tenant said they were too busy and did not want us to view the property, Lauren told me to come back on Monday. I was 15 mnutes away from FJL when Lauren calls me and says the property has gone.
I was left fuming, Lauren acted unprofessionally and it was obvious she didn't care anything except letting the property as soon as possible. FJL have just lost themselves a potential future buyer.
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