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Chelsea, London, SW3
1.7/5, 6 Reviews
17% Recommended
0% sales valuation accuracy
25% sales fee satisfaction
No Staff Registered
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | % | 25.00% | £0 | £0 |
Address
Cluttons
73 Sloane Avenue, London, Greater London
SW3 3DH
020 7584 1771
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Cluttons Branches (View All 10)
This agency is very pushy ...
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1 Star Review
By : 'n/a'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : No
Postcode : SW3
Jan 5, 2022
People found this helpful0
I never leave bad reviews but I would advise against using this agency. This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs, When we looked at the flat they were very pushy and said we had to sign the flat that day and that the flat was... Read Full Review
Comments (0)
I never leave bad reviews but I would advise against using this agency. This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,
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n/a said about Cluttons
Services : Letting( As a Tenant )Date: 5th Jan 2022
I never leave bad reviews but I would advise against using this agency. This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,
When we looked at the flat they were very pushy and said we had to sign the flat that day and that the flat was ready to move in. While the flat is beautiful it was not ready to be moved into. Secondly, I had to spend my first 72 hours in flat without keys as the estate agent said they needed to make copies.
However when I asked the estate agent to access the flat for maintenance they said they could not do the repairs as they did not have any keys. We have been living and the flat a month now and there are lights that still need to be installed. I came home after Christmas and found a toilet over flowing with sewage. I tried to ring the emergency line however someone from the estate agency had forgotten to divert the calls to emergency line so I had to pay for the repairs myself.
Secondly, before the move in date there were contractors in the property. Cluttons had promise the property was ready to move in however we found that the contractors had left behind empty wrappers containing half eaten food. They also left behind filler and other rubbish such as broken tools. I had asked the estate agent to remove all this before the move in date but instead of removing the rubbish they just stuffed it behind the water tank and I think they hoped I wouldn't find it.
Recently we changed electricity providers. The morning we planned on doing this we rang our property manager and asked if there was anything we needed to do in advance. For example, would we need to access the electricity meter. She said no. I came back from work and we had no electricity or heating as we needed access to the electricity meter to reset it, Cluttons had left the meter locked. I rang the cluttons emergency line to ask if they could unlock the meter, however they said they did not have a key and I would just have to wait until the morning for electricity. All the food in our fridge went off. I emailed to ask if I could be reimbursed for the costs, and I still have not heard back.
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They secretly put a check-out ...
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1 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12
Apr 25, 2021
People found this helpful0
They secretly put a check-out fee into tenancy agreements (hidden in the middle of a long list of tenant responsibilities), never mention it again and then take a chunk of your deposit for the check-out fee. Only email you on their terms and are exceptionally slow to reply to... Read Full Review
Comments (1)Was this helpful?:
Ben Paton said about Cluttons
Services : Letting( As a Tenant )Date: 25th Apr 2021
They secretly put a check-out fee into tenancy agreements (hidden in the middle of a long list of tenant responsibilities), never mention it again and then take a chunk of your deposit for the check-out fee. Only email you on their terms and are exceptionally slow to reply to emails.
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By : Cluttons
May 5, 2021Hello Ben, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. ...
Piece of shit company, bunch ...
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1 Star Review
By : 'ch3RRy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
Apr 14, 2021
People found this helpful0
What a bunch of scammers, I had a leak in my room for 3 months because they didnt feel like doing their job properly!!! no compensation, nothing, i literally had rain within my room anytime there was a bit of rain outside. Completely useless f*s. Its amazing how these companies have all the... Read Full Review
Comments (0)What a bunch of scammers, I had a leak in my room for 3 months because they didnt feel like doing their job properly!!! no compensation, nothing, i literally had rain within my room anytime there was a bit of rain outside. Completely useless f*s. Its amazing how these companies have all the leverage and can be useless f*s the whole time (except right up until signing your lease)
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ch3RRy said about Cluttons
Services : Letting( As a Tenant )Date: 14th Apr 2021
What a bunch of scammers, I had a leak in my room for 3 months because they didnt feel like doing their job properly!!! no compensation, nothing, i literally had rain within my room anytime there was a bit of rain outside. Completely useless f*s. Its amazing how these companies have all the leverage and can be useless f*s the whole time (except right up until signing your lease)
I guess this review wont matter because you need these pieces of shit/scum no matter what
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I’ve given one star ...
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1 Star Review
By : 'Alexandra'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW15
Sep 23, 2020
People found this helpful0
I’ve given one star because that’s minimum you can. I’ve been so excited to move in a flat advertised by them and send the deposit and the rent signed the contract been told the check in will be done the next day so packed everything and was waiting to move in. Last... Read Full Review
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Alexandra said about Cluttons
Services : Letting( As a Tenant )Date: 23rd Sep 2020
I’ve given one star because that’s minimum you can. I’ve been so excited to move in a flat advertised by them and send the deposit and the rent signed the contract been told the check in will be done the next day so packed everything and was waiting to move in. Last minute I received a call from Alys such a rude lady saying that we didn’t pass the credit references and she can’t have us as tenants not even when I offered to pay 6 months upfront because I needed to move the next day as I’ve been told. Next day I was chasing for my refund and she said to me on phone how I wasted her time and fraud the references when I asked her if she could tell me what is all about or at least send me a proof of the fraud she was mentioning she said she can’t but she Insisted with the fraud issue anyway. Is such a disrespectful unprofessional manner you can’t accuse someone of something you can’t prove cuz I even emailed the reference company and they never said anything about fraud. I’ve been to the office as well to ask for my refund which they just said they will do it but they didn’t said when and asked her how can she let me sign a contract when the references are not done because is illegal and she all of a sudden calmed down and said to me I pressured her with the move in date cuz I said I need it as soon as possible but if I tell her to jump of a cliff I’m pretty sure she won’t do it. So please avoid this place is horrible and was my mistake I didn’t read the reviews before deciding to use this agency. Horrible service rude and aggressive phone chat 0/10 service. This lady is also horrible thank God I didn’t move in their property as I’ve seen the other reviews too. AVOID!
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They are so freaking ...
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1 Star Review
By : 'chris'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW3
Nov 3, 2019
People found this helpful1
They are so freaking terrible, charged me 300+ pounds for my exit for a 19m2 studio, said it was standard cleaning fee but I mean, how many times over did you have to clean a tiny little space to charge me that much? Even on top of the inventory check fees, this amount was insane. It also took... Read Full Review
Comments (0)They are so freaking terrible, charged me 300+ pounds for my exit for a 19m2 studio, said it was standard cleaning fee but I mean, how many times over did you have to clean a tiny little space to charge me that much? Even on top of the inventory check fees, this amount was insane.
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chris said about Cluttons
Services : Letting( As a Tenant )Date: 3rd Nov 2019
They are so freaking terrible, charged me 300+ pounds for my exit for a 19m2 studio, said it was standard cleaning fee but I mean, how many times over did you have to clean a tiny little space to charge me that much? Even on top of the inventory check fees, this amount was insane.
It also took them a month or so to return the rest of my deposit to me, this was completely unacceptable, as according to the property ombudsman clauses, i should have received it 10 days (or 14, not exactly sure on the precise days) after the check-out date.
They will literally try to squeeze as much out of you as possible, and are completely useless whenever i had an issue with the studio and had to email them. My toilet was still not fixed by the time i left.
Please save yourselves the grieves and find another agent, these people do not give two sh*ts about you once they received your money.
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Cluttons are probably the ...
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5 Star Review
By : 'Max'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Aug 30, 2014
People found this helpful1
Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve the issue. Thankyou... Read Full Review
Comments (0)Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve
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Max said about Cluttons
Services : Letting( As a Owner )Date: 30th Aug 2014
Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve
the issue. Thankyou Cluttons!
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