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Birkenhead, Prenton CH42
1.7/5, 11 Reviews
18% Recommended
67% sales valuation accuracy
50% letting valuation accuracy
0% sales fee satisfaction
38% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 0% | £70,500 | £210,000 |
| Lettings | 50% | 38% | £450 | £800 |
Address
Clive Watkin Partnership
359 Woodchurch Road,, Prenton, Clwyd
CH42 8PE
0151 608 8589
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Clive Watkin Partnership Branches (View All 11)
Poor costumer support and ...
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1 Star Review
By : 'Katia'
Services : Sales( As a Vendor )
Sold price : £70500
Would you recommend ? : No
Postcode : CH41
3 Nov 2023
People found this helpful2
We used the Clive Watkin Prenton site services for the sale of our property in Birkenhead. Clive Watkin staff seemed polite and helpful at the beginning. However, when it came to negotiating with the buyer after the initial offer was accepted, Clive Watkin staff soon lost patience and politeness... Read Full Review
Comments (0)
We used the Clive Watkin Prenton site services for the sale of our property in Birkenhead. Clive Watkin staff seemed polite and helpful at the beginning. However, when it came to negotiating with the buyer after the initial offer was accepted, Clive Watkin staff soon lost patience and politeness with us. There was a lack of negotiation skills with the buyer and a lack of customer service skills on display with us. We made them noticed our feeling that they were approaching this part of the selling not impartially, and there was a phone communication with us that was very unpolite, at this stage, we decided to only contact them by email. We also experienced a delay on replying to our email and queries.
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Katia said about Clive Watkin Partnership
Services : Sales( As a Vendor )Date: 3rd Nov 2023
We used the Clive Watkin Prenton site services for the sale of our property in Birkenhead. Clive Watkin staff seemed polite and helpful at the beginning. However, when it came to negotiating with the buyer after the initial offer was accepted, Clive Watkin staff soon lost patience and politeness with us. There was a lack of negotiation skills with the buyer and a lack of customer service skills on display with us. We made them noticed our feeling that they were approaching this part of the selling not impartially, and there was a phone communication with us that was very unpolite, at this stage, we decided to only contact them by email. We also experienced a delay on replying to our email and queries.
Overall, the staff in this company seemed good, friendly, supportive and helpful during the easy times, like onboarding, but skills were lacking when it's really needed. We would not use Clive Watkin again, especially as after the completion date we emailed our feedback to to the staff, which is totally ignored until today (2cweeks now from the selling) and we got no response back. It seemed once they got their payment, they do not have the politeness to address our feedback on the service provided, which further the support the review we are leaving today
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1 Star Review
By : 'Sara'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CH42
24 May 2022
People found this helpful1
Advertising properties that don't even have, just to make their website look better, review score says it all how they run business, stay away unless you want to waste your... Read Full Review
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Sara Miller said about Clive Watkin Partnership
Services : Sales( Prospective Vendor/Buyer )Date: 23rd May 2022
Advertising properties that don't even have, just to make their website look better, review score says it all how they run business, stay away unless you want to waste your time
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Unprofessional and ...
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1 Star Review
By : 'Andy'
Services : Sales( As a Vendor )
Sold price : £210000
Would you recommend ? : No
Postcode : CH42
30 Mar 2021
People found this helpful1
Unprofessional and amateurish. Promised the earth when the agent came out to see us. Ended up with second rate photographs that looked like they had been taken on a cheap phone, one of the briefest descriptions I have ever read, and to top it all the contract is for 8 WEEKS not 6. The agent... Read Full Review
Comments (0)Unprofessional and amateurish.
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Andy John said about Clive Watkin Partnership
Services : Sales( As a Vendor )Date: 29th Mar 2021
Unprofessional and amateurish.
Promised the earth when the agent came out to see us. Ended up with second rate photographs that looked like they had been taken on a cheap phone, one of the briefest descriptions I have ever read, and to top it all the contract is for 8 WEEKS not 6.
The agent took it very personally when I said I was going to try another agent and advised me that I should have done her job and wrote the description and changed the photographs.
We ended up taking the house off the market for the duration of the notice period.
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ABSOLUTE ...
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1 Star Review
Brian
Jane
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CH43
19 Apr 2018
People found this helpful8
Advised us to move out of our property as it was going up for rent/sale, then when we moved out they had the cheek to tell us we are liable for rent until they have a new tennant. Staff are absolutely horrific, 1 in particular who thinks it's good customer service to laugh down the phone! We... Read Full Review
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Jessica said about Clive Watkin Partnership
Services : Letting( As a Tenant )Date: 18th Apr 2018
Advised us to move out of our property as it was going up for rent/sale, then when we moved out they had the cheek to tell us we are liable for rent until they have a new tennant. Staff are absolutely horrific, 1 in particular who thinks it's good customer service to laugh down the phone! We left the property in immaculate condition, and have the audacity to say it needs a deep clean and it will be coming out of our deposit. When we first moved into the house it stunk of cat wee and they let me ( 6 months pregnant ) move in. DO NOT USE THIS COMPANY! I WILL BE TAKING THIS FURTHER. ABSOLUTE DISGRACE THEY SHOULD BE ASHAMED
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Absolute disgrace of a ...
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1 Star Review
By : 'Good'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : CH43
6 Apr 2018
People found this helpful3
Shocking disgrace of a service. If I could put zero stars that would be too much. I have rented several properties, been an excellent and organised tenant and never had any issues with maintenance or deposits. The day we had arranged a viewing on the flat the girl never showed up, we rang and they... Read Full Review
Comments (0)Shocking disgrace of a service. If I could put zero stars that would be too much. I have rented several properties, been an excellent and organised tenant and never had any issues with maintenance or deposits.
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Good tenant said about Clive Watkin Partnership
Services : Letting( As a Tenant )Date: 5th Apr 2018
Shocking disgrace of a service. If I could put zero stars that would be too much. I have rented several properties, been an excellent and organised tenant and never had any issues with maintenance or deposits.
The day we had arranged a viewing on the flat the girl never showed up, we rang and they said nothing could be done, when I complained they sent someone to meet us with the keys, funny that!
The day we had agreed to move none of the paper work was ready, made even more frustrating that we had taken time off work. We sat in the office until it was done. And then they had the cheek of charging us an admin fee.
From the moment we moved in there were problems with the flat, it had been left filthy, mice droppings, a broken washer and fans, faulty electrics and poor carpets. After 100s of emails and complaints and several people being sent to attempt repairs (again time taken off work and nothing actually fixed) and 10 months later and nothing had been fixed. The hob was so dangerous it had burned all the work surface to a cinder. Needless to say we didn't feel safe and moved out. And despite all that I cleaned the place and left it significantly more presentable than we found it.
6 weeks after moving out we still had no deposit back. After chasing and chasing and calling almost every day we were told the landlord wanted some of the deposit for repairs. We were livid, and advised we would dispute, counter claim and go to court if necessary. We quickly got a reply saying that the full deposit would be released to us. The same day another email was received stating that they would need to take £60 out of our deposit for an unpaid admin fee. Again I disputed this as the deposit is protected and the admin fee had been paid.
Finally, after a very stressful 11 months we are finally rid of the whole thing and have our deposit back. NEVER USE. Bad for both tenants and landlords. Pleasant enough on the phone but useless in reality.
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Shocking treatment, lies and ...
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1 Star Review
By : 'Alias'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : CH43
15 Dec 2016
People found this helpful3
Shocking treatment, lies and poor help. Had a hole in the ceiling and I waited over a week before they did anything. They wouldn't pay back money for time off work and when I eventually left they wouldn't give me the remaining rent despite the fact that I left two weeks early because the owner was... Read Full Review
Comments on Agent Fees
Awful
Comments (2)Was this helpful?:
Alias said about Clive Watkin Partnership
Services : Letting( As a Tenant )Date: 15th Dec 2016
Shocking treatment, lies and poor help. Had a hole in the ceiling and I waited over a week before they did anything. They wouldn't pay back money for time off work and when I eventually left they wouldn't give me the remaining rent despite the fact that I left two weeks early because the owner was moving back into it. Really poor customer service and full of liars. Now they've gone quiet because my deposit hasn't been paid when they said it would. They have been the worst company I have ever rented from. I've lost a lot of money over them.
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By : Alias
16 Dec 2016Further to my recent comments, I was pleased with how Clive watkin responded. It came to light that it was in fact the landlord that had caused all the problems and not the estate agents. I am...
We had a courteous and ...
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5 Star Review
Brian
Jane
By : 'Margaret'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CH
21 Oct 2015
People found this helpful1
We had a courteous and professional service from Clive Watkins Letting which exceeded our expectations. All aspects were attended to in an efficient... Read Full Review
What agent could do to change your mind?
Fair fee for amount of work done on our behalf
Comments on Agent Fees
Fair fee for amount of work done on our behalf
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Margaret said about Clive Watkin Partnership
Services : Letting( As a Owner )Date: 20th Oct 2015
We had a courteous and professional service from Clive Watkins Letting which exceeded our expectations. All aspects were attended to in an efficient manner.
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Excellent service from start ...
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5 Star Review
By : 'Hughes'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CH43
21 Oct 2015
People found this helpful1
Excellent service from start to finish, could not be more helpful in finding us our property to rent. All staff where extremely helpful and always kept me up to date at every step of the process. Would highly recommend Clive Watkin Lettings in... Read Full Review
What agent could do to change your mind?
Fees where clearly displayed and staff openly advised me of all costs from the start to the finish
Comments on Agent Fees
Fees where clearly displayed and staff openly advised me of all costs from the start to the finish
Comments (0)Excellent service from start to finish, could not be more helpful in finding us our property to rent. All staff where extremely helpful and always kept me up to date at every step of the process.
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Hughes said about Clive Watkin Partnership
Services : Letting( As a Tenant )Date: 20th Oct 2015
Excellent service from start to finish, could not be more helpful in finding us our property to rent. All staff where extremely helpful and always kept me up to date at every step of the process.
Would highly recommend Clive Watkin Lettings in Prenton.
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1 Star Review
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £595
Would you recommend ? : No
Postcode : CH43
14 Oct 2015
People found this helpful3
The worst agents in the world. Do not even consider using them. Awful service from start to finish. They never anser the phone when you ring them. If you need help, forget it, do it... Read Full Review
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Mark Jones said about Clive Watkin Partnership
Services : Letting( As a Owner )Date: 13th Oct 2015
The worst agents in the world. Do not even consider using them. Awful service from start to finish. They never anser the phone when you ring them. If you need help, forget it, do it yourself.
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Exceptionally rude , not ...
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1 Star Review
By : 'gareth'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CH42
28 Sept 2015
People found this helpful3
Exceptionally rude , not helpful, abrupt no people skills , very arrogant to the point of being vitriolic . Certainly not an asset to the company .should b shown her p45 . As a potential new customer we were very dissapointed with are treatment . The lady in question was abt 45 with dark shoulder... Read Full Review
Comments (1)Was this helpful?:
gareth toole said about Clive Watkin Partnership
Services : Letting( As a Prospective Landlord/Tenant )Date: 27th Sep 2015
Exceptionally rude , not helpful, abrupt no people skills , very arrogant to the point of being vitriolic . Certainly not an asset to the company .should b shown her p45 . As a potential new customer we were very dissapointed with are treatment . The lady in question was abt 45 with dark shoulder length hair , glasses and works at the Prenton leasing office. I am a business owner myself and would never have treated potential customers in such a way.any one else experienced this person ???
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By : Olive O
16 Oct 2015I have experienced this lady and this Company. They work hard , they are very helpful and I think this woman is absolutely fabulous! Excellent at her job, why should she have to tolerate nasty...
I called Clive Watkin at ...
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1 Star Review
By : 'Chicxulub'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : CH46
19 May 2015
People found this helpful3
I called Clive Watkin at their lettings office only to get the answering machine. I duly left a message with all my details so they could contact me about a rental property I wished to view. That was on the Thursday and by Saturday they still had not returned my call. I then left an email... Read Full Review
What agent could do to change your mind?
Someone, anyone who "works" there could do their job and answer the phone, that would be a great place to start!!
Comments on Agent Fees
Clive Watkin seem to charge the highest fees of any estate agent that I am aware of. Being as lazy as they are, this makes perfect sense as they cannot possibly do much business.
Comments (1)I called Clive Watkin at their lettings office only to get the answering machine. I duly left a message with all my details so they could contact me about a rental property I wished to view. That was on the Thursday and by Saturday they still had not returned my call. I then left an email requesting a call but once again, nothing. On the Monday I called their office again, but after getting the answer machine, I gave up after the 6th time. I then called the sales office, only to be told by the woman who answered that it was nothing to do with her and that I would just have to keep calling back until I got an answer!
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Chicxulub said about Clive Watkin Partnership
Services : Letting( As a Prospective Landlord/Tenant )Date: 18th May 2015
I called Clive Watkin at their lettings office only to get the answering machine. I duly left a message with all my details so they could contact me about a rental property I wished to view. That was on the Thursday and by Saturday they still had not returned my call. I then left an email requesting a call but once again, nothing. On the Monday I called their office again, but after getting the answer machine, I gave up after the 6th time. I then called the sales office, only to be told by the woman who answered that it was nothing to do with her and that I would just have to keep calling back until I got an answer!
The arrogance of these people is beyond words and I have now decided against viewing the property, partly due to the disgusting lack of customer care and partly due to the other reviews I have seen here. With such disinterested, lazy, ignorant people as this in the property business, is it any wonder estate agents have such a terrible name?
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By : Bob
11 May 2016I've just checked one of their ads on Rightmove, and whilst I'm staggered at the rental fees charged by most estate agents, I had to come on here to comment about Clive Watking because their fees are ...
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