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Lightwater Guildford, Lightwater GU18
1.6/5, 7 Reviews
29% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
Latest Reviews
Gloria Howland
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £1,300 | £1,300 |
Address
Chancellors
76 Guildford Road, Lightwater, Surrey
GU18 5ST
01276 473205
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chancellors Branches (View All 54)
Avoid Avoid ...
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1 Star Review
Holly
Ben
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : No
Postcode : GU18
21 May 2019
People found this helpful5
Poor / non communication mainly because the local office has nothing to do with your sale , its all passed to the call centre in Bracknell who only communicate when you chase them. Your be better off using an online agent the service will be the... Read Full Review
Comments on Agent Fees
They did very little for their money
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Mr not happy said about Chancellors
Services : Sales( As a Vendor )Date: 20th May 2019
Poor / non communication mainly because the local office has nothing to do with your sale , its all passed to the call centre in Bracknell who only communicate when you chase them. Your be better off using an online agent the service will be the same.
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Horrific ...
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1 Star Review
Holly
By : 'Luca'
Services : Sales( As a Vendor )
Sold price : £335000
Would you recommend ? : No
Postcode : GU18
5 Nov 2018
People found this helpful2
Disgusted with my experience with chancellors, no such thing as good honest service. Trapped by a sole selling rights contract and ignored when I tried to amend it within the 14 day cooling off period. Streets clear of these sneaky dogs, they do not know how to look after customers only cheat money ... Read Full Review
Comments on Agent Fees
I don’t mind paying fees when an agent does some work for it.
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Luca Basorji said about Chancellors
Services : Sales( As a Vendor )Date: 5th Nov 2018
Disgusted with my experience with chancellors, no such thing as good honest service. Trapped by a sole selling rights contract and ignored when I tried to amend it within the 14 day cooling off period. Streets clear of these sneaky dogs, they do not know how to look after customers only cheat money from you.
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We are more than happy with ...
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4 Star Review
Holly
By : 'Gloria'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : GU18
25 Sept 2017
People found this helpful0
We are more than happy with the service we have received with the sale of our house last week. Holly has kept us up-to-date with each stage, as did Iain, incidentally, before he left. Thank you- it is so important that sellers are constantly kept in the loop. Nothing was too much trouble which... Read Full Review
Comments on Agent Fees
Fair
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Gloria Howland said about Chancellors
Services : Letting( Admin )Date: 24th Sep 2017
We are more than happy with the service we have received with the sale of our house last week. Holly has kept us up-to-date with each stage, as did Iain, incidentally, before he left. Thank you- it is so important that sellers are constantly kept in the loop. Nothing was too much trouble which made life easier as we do not live close by to the property we were selling. Also, they have a great specialist team who nurse the deal carefully through from accepted offer to completion. Honestly impressed. Thank you.
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July 2016. Manager had ...
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1 Star Review
Ben
By : 'YOUKNOWWHO'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : GU24
21 Jul 2017
People found this helpful5
July 2016. Manager had 'Little man syndrome'. Tried to cheat by raising the agreed percentage fee when buyer was found. Head office just as bad, spineless individual who wouldn't acknowledge or apologise or even look into the issue...just money grabbing issuing threat of court action when I delayed ... Read Full Review
Comments on Agent Fees
Their fee was very competitive but what's the point if they are untrustworthy.
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YOUKNOWWHO said about Chancellors
Services : Sales( As a Vendor )Date: 20th Jul 2017
July 2016. Manager had 'Little man syndrome'. Tried to cheat by raising the agreed percentage fee when buyer was found. Head office just as bad, spineless individual who wouldn't acknowledge or apologise or even look into the issue...just money grabbing issuing threat of court action when I delayed payment whilst awaiting some kind of apology.
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First we bought the property ...
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1 Star Review
Holly
By : 'Harmeet'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : GU18
17 Oct 2015
People found this helpful5
First we bought the property through them and the sale was unnecessarily delayed for no valid reason and blamed the other party continuously. Communication from Chancellors was very poor and we had to chase them up constantly. During this time we even had to leave our own home after false promises ... Read Full Review
Comments (0)First we bought the property through them and the sale was unnecessarily delayed for no valid reason and blamed the other party continuously.
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Harmeet said about Chancellors
Services : Letting( As a Owner )Date: 16th Oct 2015
First we bought the property through them and the sale was unnecessarily delayed for no valid reason and blamed the other party continuously.
Communication from Chancellors was very poor and we had to chase them up constantly. During this time we even had to leave our own home after false promises from Chancellors and live with family miles away. This was until the house was ready and deal went through. This was 4 months down the line and we had to fork out an extra 6% on top of the agreed sale price. Completely out of the blue. So the sales person we dealt with in Lightwater was very poor (HOLLY VALENTINE) - we were never allowed to speak to anyone else during the sale either. When we saw her at the branch, we found her to be rude and quick to blame others (namely Ben) when we raised any kind of issue. She did not even consider what we had to say and without any notion of an apology or any remorse.
As for Lettings (CAMBERLEY), they give no notice to a landlord and expect you to drop everything and deal with their requests for signed contracts within a day (so they can secure their fee). We also found out during letting our property that they had not communicated to the tenant and actually blamed us for the lack of communication.
As if this couldn't get worse, our poor tenant was made to sit outside the house waiting because the LIGHWATER OFFICE had misplaced our keys. I should state at this point that my husband and I had travelled all the way from the Netherlands to be there in Lightwater to meet our tenant.
All in all, not impressed at all with Chancellors SALES or LETTINGS and will never be dealing with them again.
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We have been trying to ...
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1 Star Review
By : 'Agnes'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : GU19
9 Jan 2014
People found this helpful6
We have been trying to arrange viewing for two properties in Bagshot that we were really interested in both showing on Chancellors website as for sale. We called on Monday to arrange a viewing and were promised someone would come back to us. After not hearing anything for two days we called again ... Read Full Review
Comments (0)We have been trying to arrange viewing for two properties in Bagshot that we were really interested in both showing on Chancellors website as for sale.
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Agnes said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 9th Jan 2014
We have been trying to arrange viewing for two properties in Bagshot that we were really interested in both showing on Chancellors website as for sale.
We called on Monday to arrange a viewing and were promised someone would come back to us. After not hearing anything for two days we called again to be told that messages to arrange viewings were left with vendors however no arrangements were made so far. Called again on Thursday to chase up viewing just to hear that both properties were sold!!
How comes the agent was not aware they already had offers on both houses when we first got in touch to arrange viewing?!
Funnily enough both properties are still showing on their website as for sale and it makes me wonder why they are blocking potential buyers from viewing and playing games that I don't really understand.
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My property was placed with ...
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2 Star Review
Ben
Holly
By : 'Dissapointed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
2 Jul 2012
People found this helpful9
My property was placed with Chancellors to act in the sale, circa June 2011. I sacked them at the end of Feb 2012, and during this time, I had 2 viewings from them. Once I had served notice, magically, all the viewings came pouring in from 'cash buyers' wanting to view the property. When I asked ... Read Full Review
What agent could do to change your mind?
they could have done their job.
Comments (0)My property was placed with Chancellors to act in the sale, circa June 2011. I sacked them at the end of Feb 2012, and during this time, I had 2 viewings from them. Once I had served notice, magically, all the viewings came pouring in from 'cash buyers' wanting to view the property.
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Dissapointed in Lightwater said about Chancellors
Services : Sales( Prospective Vendor/Buyer )Date: 2nd Jul 2012
My property was placed with Chancellors to act in the sale, circa June 2011. I sacked them at the end of Feb 2012, and during this time, I had 2 viewings from them. Once I had served notice, magically, all the viewings came pouring in from 'cash buyers' wanting to view the property.
When I asked to be present at these last minute viewings, surprisingly, none of the potential purchasers turned up.
This was obviously a ploy to fabricate false offers in an attempt to prolong my contract with Chancellors. Needless to say, I was un-impressed.
During my 'time' with chancellors, I had asked them on several occasions to liaise with another estate agent, who was handling the letting of said property (it was tenanted), when viewings are required, as we needed to provide notice to the tenant. Chancellors were extremely poor in organising this conversation, and kept blaming the other agent for the lack of communication. The other agent had acted for me for a number of years, for other properties and I had never had any cause for complaint with them, so I was sure the problem was with chancellors.
All in all, I found Chancellors to be unprofessional, deceitful, and lazy. Once I moved agent, I had 3 offers within 3 months, and I have now exchanged contracts - 4 months on.
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