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Bracknell, RG12
2.4/5, 42 Reviews
31% Recommended
50% sales valuation accuracy
63% letting valuation accuracy
63% sales fee satisfaction
26% letting fee satisfaction
Latest Reviews
Mr & Mrs Abbas
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 63% | £195,000 | £435,000 |
| Lettings | 63% | 26% | £650 | £1,750 |
Address
Chancellors
1 Station Square, Bracknell, Berkshire
RG12 1QB
01344 408000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chancellors Branches (View All 54)
Very poor service ...
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1 Star Review
By : 'Dissatisfied'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : HA6
12 Jan 2023
People found this helpful0
Chancellors have "managed" a property for my family in NW London for the past few years . Aside from awful levels of incompetence, we continually find ourselves dealing with different people in different departments, all of whom are experts in telling us what they cannot do and why,... Read Full Review
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Chancellors have "managed" a property for my family in NW London for the past few years . Aside from awful levels of incompetence, we continually find ourselves dealing with different people in different departments, all of whom are experts in telling us what they cannot do and why, rather than actually doing their job properly. We are still paying them, but we are doing all the management to ensure that matters get dealt with properly and cost-effectively.
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Dissatisfied said about Chancellors
Services : Letting( As a Owner )Date: 12th Jan 2023
Chancellors have "managed" a property for my family in NW London for the past few years . Aside from awful levels of incompetence, we continually find ourselves dealing with different people in different departments, all of whom are experts in telling us what they cannot do and why, rather than actually doing their job properly. We are still paying them, but we are doing all the management to ensure that matters get dealt with properly and cost-effectively.
Worst of all, their attitude (including at management level) is entirely defensive, always denying that they are in any way at fault.
If it were possible to award minus starts, I would do so.
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I am really happy with venora ...
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5 Star Review
Venora
By : 'Sabana'
Services : Sales( As a Buyer )
Sold price : £225000
Would you recommend ? : No
Postcode : HP
9 Dec 2022
People found this helpful0
I am really happy with venora performance about my house producers because she is really helpful to explain everything nicely .I am really really happy she is fabulous... Read Full Review
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Sabana sandhi said about Chancellors
Services : Sales( As a Buyer )Date: 9th Dec 2022
I am really happy with venora performance about my house producers because she is really helpful to explain everything nicely .I am really really happy she is fabulous .
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Venora Fernandes is a ...
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5 Star Review
Venora
By : 'Mr'
Services : Sales( As a Buyer )
Sold price : £435000
Would you recommend ? : Yes
Postcode : HA3
6 Oct 2022
People found this helpful0
We've had great experience being assist by Chancellor's, especially the credit goes out to Venora Fernandes who was patient, well-informed and a true problem solver. When you buy a home, especially your first one, you would want to be in capable hands. It gives you the satisfaction... Read Full Review
Comments (0)We've had great experience being assist by Chancellor's, especially the credit goes out to Venora Fernandes who was patient, well-informed and a true problem solver.
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Mr & Mrs Abbas said about Chancellors
Services : Sales( As a Buyer )Date: 5th Oct 2022
We've had great experience being assist by Chancellor's, especially the credit goes out to Venora Fernandes who was patient, well-informed and a true problem solver.
When you buy a home, especially your first one, you would want to be in capable hands. It gives you the satisfaction that everything is going your way.
I commend Chancellor's and Venora Fernandes for their service and perseverance.
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Very personal service from ...
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5 Star Review
Venora
By : 'Ramin'
Services : Sales( As a Vendor )
Sold price : £435000
Would you recommend ? : Yes
Postcode : HA7
6 Oct 2022
People found this helpful0
Venora Fernandes has been very responsive and caring as our point of contact for selling our property. She has always been very responsive and has always provided an update throughout the process of our sales... Read Full Review
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Ramin said about Chancellors
Services : Sales( As a Vendor )Date: 5th Oct 2022
Venora Fernandes has been very responsive and caring as our point of contact for selling our property. She has always been very responsive and has always provided an update throughout the process of our sales process.
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Awful service. Don't ...
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1 Star Review
By : 'Mike'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG42
12 Jul 2021
People found this helpful1
Terrible customer service. Difficult to get hold of, don't return calls or emails in a timely manner. Terrible advertising. Making excuses for property not selling when they clearly just haven't made much of an effort with it as similar properties are having no issue selling with other... Read Full Review
Comments (0)Terrible customer service. Difficult to get hold of, don't return calls or emails in a timely manner. Terrible advertising. Making excuses for property not selling when they clearly just haven't made much of an effort with it as similar properties are having no issue selling with other agents in the area.
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Mike said about Chancellors
Services : Sales( As a Vendor )Date: 11th Jul 2021
Terrible customer service. Difficult to get hold of, don't return calls or emails in a timely manner. Terrible advertising. Making excuses for property not selling when they clearly just haven't made much of an effort with it as similar properties are having no issue selling with other agents in the area.
Costs a fortune to get out of contract and they're still not returning calls and emails to let us out of it.
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Avoid ...
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1 Star Review
By : 'Joseph'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG42
14 Jan 2021
People found this helpful2
Absolutely gutted with this agency. Very poor customer service, poor communication. They fail to reply in time, just ignoring any comments or complaints. They fail to inform you about rent increases in time, it takes them 2 days to reply to your email... Anything the tenant requests remains... Read Full Review
Comments (0)Absolutely gutted with this agency. Very poor customer service, poor communication.
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Joseph said about Chancellors
Services : Letting( As a Tenant )Date: 14th Jan 2021
Absolutely gutted with this agency. Very poor customer service, poor communication.
They fail to reply in time, just ignoring any comments or complaints. They fail to inform you about rent increases in time, it takes them 2 days to reply to your email...
Anything the tenant requests remains unanswered, they only call you if they want something. They are just demanding but not providing. Not admitting any administrative errors from their side.
Avoid at all costs.
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Awful ...
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1 Star Review
By : 'garethlion@me.com'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : HR5
28 Oct 2020
People found this helpful2
would give 0 stars, they where terrible, no customer service, data breach with giving out my personal number, mismanaged my... Read Full Review
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garethlion@me.com said about Chancellors
Services : Letting( As a Owner )Date: 28th Oct 2020
would give 0 stars, they where terrible, no customer service, data breach with giving out my personal number, mismanaged my account.
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If I could give no stars, I ...
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1 Star Review
By : 'Lauren'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG42
21 Mar 2020
People found this helpful1
If I could give no stars, I would. Appalling service from their property management team and I was not allowed to speak to a manager. My Tenants money has not been forwarded to me as per my contract with... Read Full Review
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Lauren Philips said about Chancellors
Services : Letting( As a Owner )Date: 21st Mar 2020
If I could give no stars, I would. Appalling service from their property management team and I was not allowed to speak to a manager. My Tenants money has not been forwarded to me as per my contract with chancellors.
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racism ...
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1 Star Review
By : 'Ana'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : HP19
7 Jan 2020
People found this helpful4
Because I am Romanian, I do not give the deposit of £ 1500 and I find different reasons. Mrs O'Connor is talking to me very badly and she does not want to solve my situation. My English is not very good, but they say I don't understand. With all the evidence I have, I find reasons to stop ... Read Full Review
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Ana Maria Turtoi said about Chancellors
Services : Letting( As a Tenant )Date: 7th Jan 2020
Because I am Romanian, I do not give the deposit of £ 1500 and I find different reasons. Mrs O'Connor is talking to me very badly and she does not want to solve my situation. My English is not very good, but they say I don't understand. With all the evidence I have, I find reasons to stop my deposit money, they took me rent money twice, on two days upon departure. 30 days have passed, and they discriminate against me because I am Romanian.
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Failing in paying back my ...
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1 Star Review
By : 'Chancellors'
Services : Letting( Property Management )
Would you recommend ? : No
3 Jan 2020
People found this helpful2
I handed out my keys on the 25th of November, and not even today I haven't received my deposit back. First they asked for £118 from my deposit, I refused; then they asked for £250 from my deposit, claiming the money for things that we agreed between us and the landlord that we could have in... Read Full Review
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Chancellors said about Chancellors
Services : Letting( Property Management )Date: 3rd Jan 2020
I handed out my keys on the 25th of November, and not even today I haven't received my deposit back. First they asked for £118 from my deposit, I refused; then they asked for £250 from my deposit, claiming the money for things that we agreed between us and the landlord that we could have in the house. Run as fast and far as you can from them as possible. I won't use them again.
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NEVER EVER USE ...
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1 Star Review
By : 'Josie'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : OX4
22 Aug 2019
People found this helpful0
NEVER EVER USE CHANCELLORS!! Chancellors manage my last rented property and I can honestly say I have yet to have a positive experience. I informed my property manager of me moving out and conducting a tenancy swap in writing on the 8th May 2019 and to this date (22nd August) the swap has still... Read Full Review
Comments (0)NEVER EVER USE CHANCELLORS!!
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Josie Gilchriest said about Chancellors
Services : Letting( Property Management )Date: 21st Aug 2019
NEVER EVER USE CHANCELLORS!!
Chancellors manage my last rented property and I can honestly say I have yet to have a positive experience. I informed my property manager of me moving out and conducting a tenancy swap in writing on the 8th May 2019 and to this date (22nd August) the swap has still not been executed. I in-fact moved out of the property almost 8 weeks ago and despite constant chasing to get this swap sorted I am still listed on the contract.
To this date Chancellors still owe me a weeks worth of deposit which have yet to be returned to me despite confirmation of my bank details. All new paperwork was completed by myself, my housemates and the incoming tenant and sent to Chancellors back in June 2019 and despite the fact the team were aware of my move date (end of June) did not receive confirmation of receipt until beginning of July.
As per an email dated 30th July 2019 from my property manager the SWAP had been sent to be processed by the SWAPS team yet it is 3 weeks later and it has yet to be completed! I am getting increasingly fed up with chasing on a SWAP that should have been completed when I moved out at the end of June. It is now nearly the end of August almost 2 months later and my name is still on a contract for a property that I no longer reside in. I have given Chancellors the benefit of the doubt throughout all of this but considering there is no longer any reason for a delay I do not understand the hold up!
Chancellors do not rapidly respond to emails or phone calls and have dragged their heals on this tenancy swap for almost 3 months now. Even after complaining to Head Office this has not sped the process up any quicker.
For my new property I partook in a tenancy swap that took a matter of weeks not months.
For your own sanity and stress levels keep well away from Chancellors!!!!!
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This has got to be the worst ...
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1 Star Review
By : 'Adaeze'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : RG12
22 Aug 2019
People found this helpful0
This has got to be the worst Estate Agents out there. Not only do they lie with ease, forget they had told the same lie before and then repeat it a year later, if you want to rent property from them....please watch out. We rented a house from these Estate Agents in Bracknell about 1 year ago. ... Read Full Review
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Adaeze Badipe said about Chancellors
Services : Letting( As a Tenant )Date: 21st Aug 2019
This has got to be the worst Estate Agents out there. Not only do they lie with ease, forget they had told the same lie before and then repeat it a year later, if you want to rent property from them....please watch out. We rented a house from these Estate Agents in Bracknell about 1 year ago. You would not believe it but on the day we were supposed to move into the said property........we arrived to find items of previous occupants strewn all over the place, filth and waste and uncleared rubbish, etc. Not only did we have to force these agents to clean up the property but in the process they lost keys to the property and we could not move in for 10 days! When we did move in there were still blocked sinks and uncleared rubbish and so much destroyed in the property that we kept having to call to have fixed. Even after moving out of the property a year later the ordeal still did not end......these agents tried to swindle us of as much money as they could......something about paying inventory clerk extra and refusing to release any part of deposit until we had to make a complaint with the Deposit Scheme. Avoid at all costs, very unethical set of people. You would expect better from a bigger company but unfortunately not
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Rental Money not ...
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1 Star Review
By : 'RVK'
Services : Sales( As a Buyer )
Rent PCM : £900
Would you recommend ? : No
Postcode : HP6
19 Feb 2019
People found this helpful5
I am a landlord and Chancellors estate agents are not paying my rental money with a proper tenancy agreement with Chancellors The Chancellors head office team paid wrongly to the previous land lord (Same tenants continuing in the property since I bought this property) and CHANCELLORS are... Read Full Review
Comments on Agent Fees
OK
Comments (0)I am a landlord and Chancellors estate agents are not paying my rental money with a proper tenancy agreement with Chancellors
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RVK said about Chancellors
Services : Sales( As a Buyer )Date: 19th Feb 2019
I am a landlord and Chancellors estate agents are not paying my rental money with a proper tenancy agreement with Chancellors
The Chancellors head office team paid wrongly to the previous land lord (Same tenants continuing in the property since I bought this property) and CHANCELLORS are adamant that they will not pay me unless money received back from the previous land lord
This is ridiculous and Chancellors made a admin mistake and they are dragging me along for a long time for their mistakes
I have a proper tenancy with Chancellors and not with a previous land lord or my tenants
Apparently the tenants are Ok and heard they are paying regularly
Still Chancellors have not paid me as on date
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They used to be great; now I ...
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : GU16
31 Aug 2018
People found this helpful4
Long saga of multiple calls, emails, unanswered questions, repeat the cycle, for what should have been a couple of months of work and marketing and has extended for more than half a year. Individuals are pleasant and sometimes knowledgeable but no one appears accountable for anything or prepared to ... Read Full Review
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Disappointed and frustrated landlord. said about Chancellors
Services : Letting( As a Owner )Date: 30th Aug 2018
Long saga of multiple calls, emails, unanswered questions, repeat the cycle, for what should have been a couple of months of work and marketing and has extended for more than half a year. Individuals are pleasant and sometimes knowledgeable but no one appears accountable for anything or prepared to take the initiative, least of all for customer satisfaction, prompt results, good financials. Its impossible to know who to deal with, who can make a decision, especially if someone is on "leave" which happens frequently and is incredibly frustrating, time consuming and has cost me significant money in lost opportunity. They badly need a single account manager for each landlord and probably a senior management overhaul.
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Naming no ...
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1 Star Review
By : 'WindsorOne'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SL4
13 Aug 2018
People found this helpful4
While Chancellors have some great staff in their actual branches, some being better than others, the head office is a complete joke. Poor listening and communication skills make life as a landlord (and for the tenants) 100x harder than it's ever been. Too many cooks leads to no attention to... Read Full Review
Comments on Agent Fees
Very high fees for the quality of service
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WindsorOne said about Chancellors
Services : Letting( As a Owner )Date: 12th Aug 2018
While Chancellors have some great staff in their actual branches, some being better than others, the head office is a complete joke. Poor listening and communication skills make life as a landlord (and for the tenants) 100x harder than it's ever been. Too many cooks leads to no attention to detail as well as endless calls, emails and mistakes. The smallest of which get dragged out. Incredibly tiring to deal with. Sadly cannot recommend. Stuck with them for the foreseeable future.
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Poor communicators and high ...
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2 Star Review
By : 'NAB'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG12
16 Jul 2018
People found this helpful5
As a renter, In hindsight would not use them again. The contract is too much in their favour. They are poor communicators and got the rental charges quite wrong in their favour. I was in fact always well ahead in rental payments. It was eventually corrected but not soon enough such that it might ... Read Full Review
Comments on Agent Fees
Definitely not the cheapest
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NAB said about Chancellors
Services : Letting( As a Tenant )Date: 15th Jul 2018
As a renter, In hindsight would not use them again. The contract is too much in their favour. They are poor communicators and got the rental charges quite wrong in their favour. I was in fact always well ahead in rental payments. It was eventually corrected but not soon enough such that it might have caused the early eviction although no reason was offered or required in accordance with the contract. When leaving the rented property the check-out charges against the deposit seemed very excessive and were unsubstantiated. I eventually got them reduced by 33% (still too high though) but not before indicating that I was going to use the arbitration service. Given they profited from my good custom it is hard to see the value for money. They also seem to provide better support to the landlord but I assume that is profit driven too. There was little or no acknowledgement or their poor administration of the tenancy.
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By : Chris
18 Jul 2018They are awful. Appalling communication and prioritise landlords over tenants. Avoid at all...
If I could give them 0 starts ...
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1 Star Review
By : 'Katie'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : HR1
20 Jun 2018
People found this helpful3
Again frustrated by their complete incompetence. They must be the worst employer too as I am always dealing with someone different - which is probably why things dont get... Read Full Review
Comments on Agent Fees
They dont provide a service; they just take your money.
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Katie Maughfling said about Chancellors
Services : Letting( As a Owner )Date: 19th Jun 2018
Again frustrated by their complete incompetence. They must be the worst employer too as I am always dealing with someone different - which is probably why things dont get done.
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Crown mews ...
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2 Star Review
By : 'Tezza'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : OX14
4 Apr 2018
People found this helpful3
Rented a flat in Abingdon. Had a rat came from under the sink Main water outlet into the property ate doors and food. 3 days of cleaning and bleach the agent got a vermin inspector out the rat was caught once poison was taken each day after work more cleaning when I finally moved out this year... Read Full Review
Comments on Agent Fees
Fees for a piece of paper. Outrageous
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Tezza said about Chancellors
Services : Letting( As a Tenant )Date: 3rd Apr 2018
Rented a flat in Abingdon. Had a rat came from under the sink Main water outlet into the property ate doors and food. 3 days of cleaning and bleach the agent got a vermin inspector out the rat was caught once poison was taken each day after work more cleaning when I finally moved out this year the main office in Bracknell lost the pest control documents even though they instructed the pest control via the landlord I had copies of which I sent them ,after this the landlord billed me for damage caused by the rat. From my deposit. Even thought I had no control over the vermin entering the property the hole was already there my deposit was returned after. 7 weeks. Of endless emails etc I had to get the Tenancy Deposit Scheme Dept involved to raise a dispute. , painful experience.
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HORRENDOUS ...
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1 Star Review
By : 'JenBFlat3'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : GU15
4 Apr 2018
People found this helpful3
Horrendous lettings agency. It's been over 5 weeks since I moved out and my deposit hasn't been returned. All the agency fees go where? You get dismissed at every opportunity - even by managers and I hate chasing up payments. AVOID AT ALL... Read Full Review
Comments on Agent Fees
No point paying the agency fees. They don't go to any good use
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JenBFlat3 said about Chancellors
Services : Letting( As a Tenant )Date: 3rd Apr 2018
Horrendous lettings agency. It's been over 5 weeks since I moved out and my deposit hasn't been returned. All the agency fees go where? You get dismissed at every opportunity - even by managers and I hate chasing up payments. AVOID AT ALL COSTS!
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Miss Debbi Fullbrook from the ...
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5 Star Review
Debbi
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG14
23 Feb 2018
People found this helpful2
Miss Debbi Fullbrook from the lettings agents team has done a great job. She done all my processings in the required time and kept me updated with every step of the proccess . She's really effective and proffessional .... Read Full Review
Comments on Agent Fees
Good
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Maria said about Chancellors
Services : Letting( As a Tenant )Date: 23rd Feb 2018
Miss Debbi Fullbrook from the lettings agents team has done a great job. She done all my processings in the required time and kept me updated with every step of the proccess . She's really effective and proffessional . Thanks!!!
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By : GG
16 May 2018Yes they are very good on sowing the properties but? we did rent two properties from this agency (a family of 4) it is the worst experience ever:( pay a fee for what? we did give a second...
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