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Stone, ST15
1/5, 1 Reviews
0% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
No Description Found
No Staff Registered
Latest Reviews
What a Shoddy Unprofessional Company
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £81,000 | £81,000 |
| Lettings | 0% | 0% | £0 | £0 |
Address
Butters John Bee
47 High Street, Stone, Staffordshire
ST15 8AD
01785 813400
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Butters John Bee Branches (View All 19)
We used Butters John Bee ...
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1 Star Review
By : 'What'
Services : Sales( As a Vendor )
Sold price : £81000
Would you recommend ? : No
Postcode : ST15
14 Nov 2015
People found this helpful9
We used Butters John Bee (Bjb) to sell a property but found we always had to contact them for updates etc. and any of their 'promised call-backs' very rarely matured. After much complaining, I escalated to Steve Dourish (Sales Director) - who promised to investigate and get back to me. Guess what... Read Full Review
What agent could do to change your mind?
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
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If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
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We used Butters John Bee (Bjb) to sell a property but found we always had to contact them for updates etc. and any of their 'promised call-backs' very rarely matured.
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What a Shoddy Unprofessional Company said about Butters John Bee
Services : Sales( As a Vendor )Date: 14th Nov 2015
We used Butters John Bee (Bjb) to sell a property but found we always had to contact them for updates etc. and any of their 'promised call-backs' very rarely matured.
After much complaining, I escalated to Steve Dourish (Sales Director) - who promised to investigate and get back to me.
Guess what - he put the 'problem' back with the offending office to progress and didn't have the decency or professionalism to update me regarding his action.
After a couple of days, problems with the Bjb office continued . . . so escalated yet again but this time to the Sales Director's boss - Nigel Dickin (Executvie Director = the man at the top in Bjb).
In fairness, he did reply to my email and called me as promised . . . He listened to the problems we experienced, was most empathetic promised a specific action he would undertake to be followed with a 'confirmation call-back'.
You've guessed it - NOT making customer call-backs is endemic within Bjb . . . from the Top downwards.
If asked would we recommend Bjb? - I won't forget to call you back with my answer - and it will always be an emphatic NO.
I was not at all surprised that according to this site, Bjb are rated as: This firm is ranked 12303 out of 14449 in the UK.
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