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Summertown, OX2
2.5/5, 11 Reviews
36% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
43% letting fee satisfaction
No description for branch.
Latest Reviews
christopher sivewright
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £500,000 | £1,075,000 |
| Lettings | 100% | 43% | £980 | £1,800 |
Areas covered
- OX2
Address
Breckon & Breckon
274 Banbury Road, Summertown, Oxfordshire
OX2 7DY
01865310300
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Breckon & Breckon Branches (View All 9)
Beware black mould and ...
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1 Star Review
Richard
By : 'Molly'
Services : Letting( As a Tenant )
Rent PCM : £980
Would you recommend ? : No
Postcode : OX3
11 Feb 2022
People found this helpful2
It took me over a year as a tenant constantly emailing and calling to get any action taken on the disgusting mould and damp issues in this property, and now Breckon are refusing to help me as they say this is my fault for not having my windows open 24/7, we are literally living in inhabitable... Read Full Review
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Molly said about Breckon & Breckon
Services : Letting( As a Tenant )Date: 11th Feb 2022
It took me over a year as a tenant constantly emailing and calling to get any action taken on the disgusting mould and damp issues in this property, and now Breckon are refusing to help me as they say this is my fault for not having my windows open 24/7, we are literally living in inhabitable conditions, Breckon are absolutely useless
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I had a very similar ...
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1 Star Review
By : 'Nick'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
20 Dec 2021
People found this helpful2
I had a very similar experience to Seb in that on-boarding was a dream but checking out was a nightmare. Their ‘revolutionary’ (their word not mine) check out system was awful and far from revolutionary – it was 2 weeks from the end of my tenancy for the system to... Read Full Review
Comments (0)I had a very similar experience to Seb in that on-boarding was a dream but checking out was a nightmare. Their ‘revolutionary’ (their word not mine) check out system was awful and far from revolutionary – it was 2 weeks from the end of my tenancy for the system to start the process. In the end I had to deal with them direct and not use the system. I was told by the agency that they would have to get the property cleaned but acknowledged that there was ‘not much to do’. They then tried to charge me £460 for cleaning plus another £100 for 3 light bulbs and a few dead pot plants (that have never been replaced).
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Nick said about Breckon & Breckon
Services : Letting( As a Tenant )Date: 20th Dec 2021
I had a very similar experience to Seb in that on-boarding was a dream but checking out was a nightmare. Their ‘revolutionary’ (their word not mine) check out system was awful and far from revolutionary – it was 2 weeks from the end of my tenancy for the system to start the process. In the end I had to deal with them direct and not use the system. I was told by the agency that they would have to get the property cleaned but acknowledged that there was ‘not much to do’. They then tried to charge me £460 for cleaning plus another £100 for 3 light bulbs and a few dead pot plants (that have never been replaced).
In addition they gave me less than 24 hours notice of a viewing, turned up early when I was not in and entered the property without authorisation or agreement. They would not expect that this was wrong or accept any responsibility.
I would not use them again.
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Avoid at all ...
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1 Star Review
By : 'Seb'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX5
6 Dec 2021
People found this helpful0
Right I have to change my review from 5 stars to 1 and to be honest if it would be possible I would give Breckon & Breckon 0 stars. My previous review was based on the renting new property experience. Not surprisingly when the agency wants your money everything is great and easy.... Read Full Review
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Comments (1)Right I have to change my review from 5 stars to 1 and to be honest if it would be possible I would give Breckon & Breckon 0 stars. My previous review was based on the renting new property experience. Not surprisingly when the agency wants your money everything is great and easy. Unfortunately after a year at the property and the most pathetic and disappointing check out process I changed my mind and want to warn all potential tenants to AVOID THIS ESTATE AGENCY AT ALL COST.
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Seb said about Breckon & Breckon
Services : Letting( As a Tenant )Date: 6th Dec 2021
Right I have to change my review from 5 stars to 1 and to be honest if it would be possible I would give Breckon & Breckon 0 stars. My previous review was based on the renting new property experience. Not surprisingly when the agency wants your money everything is great and easy. Unfortunately after a year at the property and the most pathetic and disappointing check out process I changed my mind and want to warn all potential tenants to AVOID THIS ESTATE AGENCY AT ALL COST.
I have some experience with renting from letting agents and we all know that it's painful and costly experience. I have been renting for over 16 years and have to say Breckon & Breckon managed to top the list of ridiculous and frankly out of order tactics I have ever come across during all 16 years. I have always respected the property I lived in and when leaving always left it in better condition then found it. This time was exactly the same. During tenancy I replaced lot of little items in the house, replaced the silicon around bath, shower, kitchen sink, repainted walls, professional clean the carpets and lots more. Initial the agency was trying to deduc money for the condition of the carpets. When I supplied very detailed photos and description of the condition of the carpets and the rest of the house which was recorded by me the day I picked up the keys the agency realized that they won't be able to unfairly charge and make money for that so they moved to what I can describe as the most pathetic and ridiculous reasoning for the money deduction I have ever come across. They could not find anything wrong so charged me for the chip and dust on blinds, chip on skirting boards and house not cleaned to professional standards. See the photos below and decided for yourself.........just think twice before you rent from them.....I will never make the same mistake.
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By : Louise Passfield
6 Dec 2021We are sorry to receive your review Seb. Deposit releases are based on a check out report, which is conducted by a third party inventory clerk. Any negotiations or deductions are discussed using this ...
Do not trust your property ...
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1 Star Review
By : 'Kim'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : OX18
20 Mar 2021
People found this helpful0
Do not trust your property with these people - as long as they are taking your money they just don’t care about it. The attached pictures show our newly laid lawn after the house had been apparently ‘managed’ by Breckon and Breckon. Their excuse... the weather... Read Full Review
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Kim said about Breckon & Breckon
Services : Letting( As a Owner )Date: 20th Mar 2021
Do not trust your property with these people - as long as they are taking your money they just don’t care about it. The attached pictures show our newly laid lawn after the house had been apparently ‘managed’ by Breckon and Breckon. Their excuse... the weather hasn’t been good enough to mow it. Really? For a whole year? To be fair, they offered to carry out a ‘seasonal tidy’ but 4 months later the new owners are still waiting, and as you can see, a ‘seasonal tidy’ is not going to restore the lawn to a useable state.
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By : Louise Passfield
24 Mar 2021We're really sorry to receive your review Kim. Please contact Louise Passfield our Customer Service Manager to discuss this further on 01865...
Excellent service from Luke ...
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5 Star Review
Luke
By : 'christopher'
Services : Sales( As a Vendor )
Sold price : £1075000
Would you recommend ? : Yes
Postcode : OX2
10 Mar 2021
People found this helpful0
There is no doubt in my mind that if we had taken our £1m+ property to any other Estate Agent, then it would not have sold so quickly at at the price finally agreed. Through the contacts of Luke Mazonowicz, although the property was marketed, we were able to receive an offer within just a ... Read Full Review
Comments (0)There is no doubt in my mind that if we had taken our £1m+ property to any other Estate Agent, then it would not have sold so quickly at at the price finally agreed. Through the contacts of Luke Mazonowicz, although the property was marketed, we were able to receive an offer within just a few days of the house being on the market.
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christopher sivewright said about Breckon & Breckon
Services : Sales( As a Vendor )Date: 10th Mar 2021
There is no doubt in my mind that if we had taken our £1m+ property to any other Estate Agent, then it would not have sold so quickly at at the price finally agreed. Through the contacts of Luke Mazonowicz, although the property was marketed, we were able to receive an offer within just a few days of the house being on the market.
The selling process was not that smooth as there were potential problems with the survey, problems with tenants and solicitors disagreeing over a 'Covid Clause'. Throughout the pressure to complete quickly and yet at the same time evict tenants, come up with extra documents, do searches and agree over completion dates, Luke remained a) contactable b) positive and c) helpful.
Mention should also be made over the brochure produced by Breckon and Breckon. The pictures taken - in particular the kitchen - were superb. Breckon had previously marketed our property in 2016 (a buyer dropped out) so some of the preparatory work had already been done. This gave us confidence.
There were delays, true, but outside of Breckon's control. Even though Luke was not always in the office he always replied to emails and phone messages quickly, informatively and professionally.
One suggestion: it would be helpful if Breckon and Breckon produced a (branded) folder listing useful (though not recommended specifically) contacts for removals, builders, electricians etc etc. We went from houseowners (of 27 years standing) to tenants and so had to clear our enormous house of furniture in a short time. Some advice in terms of finding new accommodation and emptying the existing house would have been a useful add-on. Competitors to Breckon and Breckon Lettings do provide such help.
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1 Star Review
By : 'Ivan'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : OX1
2 Jun 2020
People found this helpful3
Breckon and Breckon are acting as management agent for our property in Empress court and Woodins way, Oxford and main contact for the Property directors . The first thing they did was to send letters asking for management fees. In order to see how their fees are justified, I requested detailed... Read Full Review
Comments (0)Breckon and Breckon are acting as management agent for our property in Empress court and Woodins way, Oxford and main contact for the Property directors . The first thing they did was to send letters asking for management fees. In order to see how their fees are justified, I requested detailed information including receipts and accounts for leaseholders’ money that was spent for previous year and when they took over the property as well as status of our reserves.
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Ivan said about Breckon & Breckon
Services : Letting( Property Management )Date: 1st Jun 2020
Breckon and Breckon are acting as management agent for our property in Empress court and Woodins way, Oxford and main contact for the Property directors . The first thing they did was to send letters asking for management fees. In order to see how their fees are justified, I requested detailed information including receipts and accounts for leaseholders’ money that was spent for previous year and when they took over the property as well as status of our reserves.
They simply do not respond. The question remains, Where is our money being spent? I rank this agency one star for not responding to customer’s requests.
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AVOID - Worst lettings agent ...
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1 Star Review
By : 'Martin'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX4
23 Mar 2020
People found this helpful1
AVOID - Worst lettings agent I have ever used. AVOID this agent. DO NOT USE THIS AGENT. THERE ARE BETTER... Read Full Review
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Martin Walker said about Breckon & Breckon
Services : Letting( As a Tenant )Date: 23rd Mar 2020
AVOID - Worst lettings agent I have ever used. AVOID this agent. DO NOT USE THIS AGENT. THERE ARE BETTER OPTIONS!
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By : Louise Passfield
23 Mar 2020We are sorry to receive your review Martin. As discussed with John your house mate, we are dealing with the deposit issues at the moment with regards to the TDS dispute raised. Please feel free to...
Repairs and ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : CB23
21 Jan 2020
People found this helpful0
Aside from delays and consistent high handed dismissive contact relating to repairs, I would like to leave feedback for charges, which in my view are highly excessive, £92 to change the battery in the thermostat and £135 to send someone round to check the flat on our departure... Read Full Review
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John Thicknes said about Breckon & Breckon
Services : Letting( As a Tenant )Date: 21st Jan 2020
Aside from delays and consistent high handed dismissive contact relating to repairs, I would like to leave feedback for charges, which in my view are highly excessive, £92 to change the battery in the thermostat and £135 to send someone round to check the flat on our departure (not clean it). These were deducted from the deposit without warning. Always check these charges before entering the tenancy, it was obvious from the start that we would not get these significant parts of the deposit back. This is just another business exploiting the bottom end of the food chain - the tenant.
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By : Louise Passfield
21 Jan 2020John, we are very sorry to receive your feedback with regards to your deposit release which we are currently negotiating with you. Please contact our Customer services manager, Louise Passfield on...
Samantha was helpful and ...
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5 Star Review
By : 'Alix'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : OX1
30 May 2017
People found this helpful0
Samantha was helpful and always responded to any questions quickly. She was accurate in describing the condition of the house and helping us find somewhere that pets would be accepted. This was not easy . The inventory was was accurate and provided promptly. It took a while to sort out the utlities ... Read Full Review
Comments on Agent Fees
I dont know enough to compare. They seemed standard. There were no hidden surprises.
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Alix said about Breckon & Breckon
Services : Letting( As a Tenant )Date: 29th May 2017
Samantha was helpful and always responded to any questions quickly. She was accurate in describing the condition of the house and helping us find somewhere that pets would be accepted. This was not easy . The inventory was was accurate and provided promptly. It took a while to sort out the utlities but this was because it was a new property for them and i was not knowledgeable coming from overseas.
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Writing as a landlord, ...
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5 Star Review
Jessica
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : OX2
19 May 2017
People found this helpful0
Writing as a landlord, Jessica Wulff at Breckons, has been very good. Honest and helpful. Jess tries to keep a good balance between the landlord and the tenant. Used Breckons now for 7 years and mostly they have been good. Some of the tenants in that time have been very difficult. The accounts are... Read Full Review
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John said about Breckon & Breckon
Services : Letting( As a Owner )Date: 18th May 2017
Writing as a landlord, Jessica Wulff at Breckons, has been very good. Honest and helpful. Jess tries to keep a good balance between the landlord and the tenant. Used Breckons now for 7 years and mostly they have been good. Some of the tenants in that time have been very difficult. The accounts are handled promptly and most problems get solved quickly. Things always go wrong in houses and can need some patience. Trust, in all parties, is important. I can understand tenants frustrations at times, but I am sure the folk at Breckons do their best.
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Being a frequent buyer and ...
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5 Star Review
Joe
Lucy
By : 'Dawn'
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : Yes
Postcode : OX3
12 Dec 2015
People found this helpful3
Being a frequent buyer and seller of properties in Oxfordshire over the years I have dealt with many of the high street estate agents with varying degrees of satisfaction however I have to say the Summertown office are in a completely different league! Joe Tustin and his team were totally amazing... Read Full Review
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Dawn said about Breckon & Breckon
Services : Sales( As a Vendor )Date: 12th Dec 2015
Being a frequent buyer and seller of properties in Oxfordshire over the years I have dealt with many of the high street estate agents with varying degrees of satisfaction however I have to say the Summertown office are in a completely different league! Joe Tustin and his team were totally amazing and certainly went the extra mile to ensure they chain stayed intact. Even though we were on an extremely tight deadline Joe went out of his way to keep chasing the solicitors and nothing seemed to much trouble. Lucy was an absolute star and I would thoroughly recommend that if anyone is thinking of selling to use these guys. The old adage of 'You get what you pay for' is definitely the case for Breckon and Breckon
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