Breckon & Breckon - City Centre Oxford , Oxford , OX2
A multi-award winning agency having won the Best Medium Sized Letting Agency UK at the 2016 'The Negotiator' awards and Gold (Southern region) at the ESTAS 2017 as rated by landlords.
By : 'Mr' Services : Letting( As a Owner ) Rent PCM : £1850 Would you recommend ? : Yes Postcode : OX4
6 Sept 2023
People found this helpful0
Breckon & Breckon have been managing our property since 2014. I would highly recommend their professional letting services to landlords. Their service is second-to-none. The staff are competent, caring and experienced. I would especially like to commend amazing Annabel and Callum for... Read Full Review
Mr Frank William Hallam said about Breckon & Breckon
Services : Letting( As a Owner )Date: 6th Sep 2023
Breckon & Breckon have been managing our property since 2014. I would highly recommend their professional letting services to landlords. Their service is second-to-none. The staff are competent, caring and experienced. I would especially like to commend amazing Annabel and Callum for their knowledge and skills. They have never failed to find exceptional tenants for our property without any gaps between contracts.
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Worse than incompetent, I do ...
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1 Star Review
By : 'Joe' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : OX33
23 Dec 2022
People found this helpful2
Worse than incompetent, I do not recommend dealing with this company if you have any choice not to. They never return phonecalls or messages and there is never the right person in the office to talk to. They took 3 months to fix blown double glazing in the middle of winter when we had a 4 month old ... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Dec 2022
Worse than incompetent, I do not recommend dealing with this company if you have any choice not to. They never return phonecalls or messages and there is never the right person in the office to talk to. They took 3 months to fix blown double glazing in the middle of winter when we had a 4 month old trying to sleep in the room. They will rent you a property that it not safe for children without any warning. And finally your property manager may just go on holiday for the week if your check out without a replacement contact person being offered.
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Very friendly, helpful and ...
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5 Star Review
Rachel
By : 'Cate' Services : Letting( As a Tenant ) Rent PCM : £1050 Would you recommend ? : Yes Postcode : OX14
26 Aug 2022
People found this helpful0
Very friendly, helpful and good communication. I'd recommend to anyone. Rachel's service was fantastic and made our process of moving as relaxed as possible. Thank you... Read Full Review
Services : Letting( As a Tenant )Date: 25th Aug 2022
Very friendly, helpful and good communication. I'd recommend to anyone. Rachel's service was fantastic and made our process of moving as relaxed as possible. Thank you Rachel!
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Received excellent service ...
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5 Star Review
Rachel
By : 'Jack' Services : Letting( As a Tenant ) Rent PCM : £1450 Would you recommend ? : Yes Postcode : OX14
26 Aug 2022
People found this helpful0
Received excellent service and would highly recommend. Rachel Grimsey was very helpful in all issues relating to the rental of our new property... Read Full Review
Services : Letting( As a Tenant )Date: 25th Aug 2022
Received excellent service and would highly recommend. Rachel Grimsey was very helpful in all issues relating to the rental of our new property .
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I’m not convinced ...
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1 Star Review
By : 'Joe' Services : Letting( As a Tenant ) Rent PCM : £1350 Would you recommend ? : No Postcode : OX33
2 Mar 2022
People found this helpful0
Do not use if you have any chance not to. We moved into a property managed by Breckon recently and there were so many things broken in the property that I lost count. It took us weeks to get even half the stuff fixed or replaced and then even then we fixed some of the items ourselves and at our own ... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Mar 2022
Do not use if you have any chance not to. We moved into a property managed by Breckon recently and there were so many things broken in the property that I lost count. It took us weeks to get even half the stuff fixed or replaced and then even then we fixed some of the items ourselves and at our own expense because we couldn’t bear the weight any longer. They couldn’t even lease us the property with working light bulbs.
Every time we have listed a fault in the property, we have required proof, chase up phonecalls and even then they don’t believe what’s broken until a contractor has looked. This means any repair takes forever (assuming it happens at all).
In addition, when utilities were transferred into our name for the start of the tenancy Breckon gave them all an incorrect name for me! I had to spend my time phoning you everyone just to correct this so that it would all work legally with my bank.
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We are very sorry to receive your review. You have been in touch with us with your complaint earlier this week and our operations manager has responded to you regarding your concerns. The issues you...
Must commend Breckon ...
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5 Star Review
By : 'Rob' Services : Letting( As a Tenant ) Rent PCM : £1200 Would you recommend ? : Yes Postcode : OX2
4 Nov 2021
People found this helpful1
Must commend Breckon & Breckon for not only our smooth transition into the apartment in north Oxford but also when ending tenancy too.
Response, attitude, comfort and convenience all excellent throughout our two year stay. I have rented privately before - both very good and absolute horror ... Read Full Review
Services : Letting( As a Tenant )Date: 4th Nov 2021
Must commend Breckon & Breckon for not only our smooth transition into the apartment in north Oxford but also when ending tenancy too. Response, attitude, comfort and convenience all excellent throughout our two year stay. I have rented privately before - both very good and absolute horror experiences, using Breckon's though has been so much more reassuring - any problems we had were addressed promptly, the deposit returned also speedily. For peace and mind, would definitely recommend in Oxford.
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Thank you for your review Rob and recommendation. We wish you best of luck in your new home, and if we can help you move in the future, please let us...
Avoid ...
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1 Star Review
By : 'X' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : OX2
25 Jul 2021
People found this helpful0
Do not do business with these people.
Untrustworthy, sleazy and disrespectful.
If I could, I’d give 0 stars.
We were looking for our first home. We found a lovely cottage but after placing an offer, we got that rejected. We moved on and continued with our search.
It was a month ... Read Full Review
Do not do business with these people. Untrustworthy, sleazy and disrespectful. If I could, I’d give 0 stars.
We were looking for our first home. We found a lovely cottage but after placing an offer, we got that rejected. We moved on and continued with our search.
It was a month later when they contacted us again, saying that the other buyer was “crazy and unreliable”. Patrick would call you late Friday afternoon and would refuse to write anything down in an email.
Non-the-less, we looked through the poor communication and unprofessional behaviour, as we wanted the house. Little did we know, that the vendor will soon also be called “crazy and unreliable” this time by Chris, the main guy. Despite twice daily calls for three weeks straight, we felt that we were the middle man between the agent and vendor plus the estate agent’s psychotherapist. We have eventually had to pull out of the purchase as frankly we got fed up with such treatment. I know there are some positive reviews here, but you wonder what these people are saying about you behind your back.
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We are very sorry to receive your review. Your review has been posted on our lettings page and not sales. Please contact Chris Dixey on 01865 310300 to discuss...
Certainly ...
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4 Star Review
By : 'Richard' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : OX2
12 Jan 2021
People found this helpful0
It's certainly reassuring that, even in these times of national difficulty, helpful and prompt assistance is very much at hand at Breckon when called... Read Full Review
Services : Letting( As a Owner )Date: 12th Jan 2021
It's certainly reassuring that, even in these times of national difficulty, helpful and prompt assistance is very much at hand at Breckon when called upon.
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Breckon's High standard ...
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5 Star Review
By : 'Mary' Services : Letting( As a Owner ) Rent PCM : £1000 Would you recommend ? : Yes Postcode : OX14
7 Jan 2021
People found this helpful0
I have been using Breckon & Breckon's full management service for several years. I have always found the staff helpful, courteous and responds in a timely fashion. Over these years I have developed a good relationship with the staff despite changes in staff; perhaps this reflects the... Read Full Review
Services : Letting( As a Owner )Date: 7th Jan 2021
I have been using Breckon & Breckon's full management service for several years. I have always found the staff helpful, courteous and responds in a timely fashion. Over these years I have developed a good relationship with the staff despite changes in staff; perhaps this reflects the firm's excellent culture of service and professionalism. I am particularly delighted to see that this firm cares about local issues and takes part in raising funds for local charities. I have no hesitation in recommending Breckon & Breckons.
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From a landlord's ...
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4 Star Review
By : 'Richard' Services : Letting( As a Owner ) Rent PCM : £1200 Would you recommend ? : Yes Postcode : OX2
14 Oct 2020
People found this helpful0
From a landlord's perspective I have been pretty satisfied with Breckon & Breckon in Oxford city. They are always pleasant to deal with, and have been efficient at finding suitable tenants for the property over the last 7 years. There have been occasional blips in communication when a ... Read Full Review
Services : Letting( As a Owner )Date: 13th Oct 2020
From a landlord's perspective I have been pretty satisfied with Breckon & Breckon in Oxford city. They are always pleasant to deal with, and have been efficient at finding suitable tenants for the property over the last 7 years. There have been occasional blips in communication when a new staff member has taken over, but nothing serious. I would certainly recommend them as a letting agency.
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Avoid! Avoid! Avoid!Honestly ...
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1 Star Review
By : 'Caoimhghin' Services : Letting( As a Tenant ) Rent PCM : £1100 Would you recommend ? : No Postcode : OX28
17 Aug 2020
People found this helpful3
Avoid! Avoid! Avoid!
Honestly believe we've dodged a bullet not renting from these guys. We contacted them advising we were looking to view a place and would be bringing a cat. The viewing went ahead and the property was perfect for us. We brought the cat situation up again while viewing... Read Full Review
Services : Letting( As a Tenant )Date: 16th Aug 2020
Avoid! Avoid! Avoid!
Honestly believe we've dodged a bullet not renting from these guys. We contacted them advising we were looking to view a place and would be bringing a cat. The viewing went ahead and the property was perfect for us. We brought the cat situation up again while viewing the property and the agent conducting the viewing advised us that the office would not have booked the viewing if a cat was not allowed but that he would pass on the question just to be 100% sure.
24hrs later we hard heard nothing back. We called the office and were advised they had been using the wrong contact info to call us and they would expect a response from the landlord within the next day.
We emailed the following morning as we were very keen and also had to confirm with our current agency what our intentions were at our current place, but had no response. We called the office again to chase up and were told the agent had ignored the email sent in that morning as they assumed it was an old email???
We were told that it was still early, the landlord was overseas and they were waiting to hear back. Fair enough. We left it another 2 days.
Contacted them again 2 days later after no contact to be told that the landlord still had not contacted them and that they were still waiting. We left it again from a Thursday to the following Monday to call back.
Called back on the Monday to be told that the agent dealing with it was now on holiday (again, fair enough) and that they would have a manager contact us. A Manager called back within minutes and finally disclosed that landlord had been in contact the entire time but had been holding off saying yes to both ourselves and another interested party as he was hoping for a better option to present it's self rather than having a cat, and as such a tenant had viewed on Saturday and taken the property.
The whole situation shows that these guys have no interest what-so-ever in their tenants and no interest in being transparent at all! If we'd have just been told the situation from the start, at any point, we would have been disappointed and annoyed that we were shown around without them confirming about a pet, however it would have been done and dusted. Instead, they dragged it out for a week, delaying our search for a property and setting expectations that they knew were very unlikely to be met all in the interest of the landlord. Very dishonest and a bit of a sleezy business practice!
I can only imagine with utter dread how badly this agency would have behaved if it came to getting any maintenance done or at renewal/end of tenancy (other reviews indicate not well). Avoid like the plague!
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We are very sorry to receive your feedback, We assure you this will be looked into further with the staff involved. As a company we pride ourselves with excellent customer service, and we apologise...
Very friendly, helpful and ...
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5 Star Review
Rachel
By : 'Peter' Services : Letting( As a Owner ) Rent PCM : £825 Would you recommend ? : Yes Postcode : OX5
1 Dec 2019
People found this helpful0
Very friendly, helpful, efficient and proactive service. They managed the letting process from start to finish exactly as advertised. Many thanks for... Read Full Review
Services : Letting( As a Owner )Date: 1st Dec 2019
Very friendly, helpful, efficient and proactive service. They managed the letting process from start to finish exactly as advertised. Many thanks for everything.
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Disorganized and do not care ...
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2 Star Review
By : 'Jess' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : OX2
15 Jun 2018
People found this helpful6
When we were applying/moving in they were fine, and in general problems got dealt with reasonably well by the maintenance team during the tenancy, which is what the 2 stars are for. However, we were treated badly at renewal and particularly at the end of our tenancy.
They really dragged their... Read Full Review
Comments on Agent Fees
High fees, though probably standard for the area - it is particularly unreasonable to keep increasing the renewal fee and they should never try and charge for deposit protection. Can't wait until these fees are banned in England.
Services : Letting( As a Tenant )Date: 14th Jun 2018
When we were applying/moving in they were fine, and in general problems got dealt with reasonably well by the maintenance team during the tenancy, which is what the 2 stars are for. However, we were treated badly at renewal and particularly at the end of our tenancy.
They really dragged their heels with returning the deposit, giving very vague communication about whether the landlord planned to make deductions. Eventually, after one month, they accused us and tried to deduct for things which were clearly already present in our moving in inventory, and even got quotes for this work to be done. This was a complete waste of time and effort for them and the landlord, as obviously when we pointed out the clear evidence that these things were present when we moved in and took it to the dispute service they had to concede. However, there was never an apology for their poor service and inability to read the inventory, even when we asked for one - just a begrudging 'we have agreed to release your deposit', as if it was a favour!
The renewal fees were also extortionate (went up to £114, just to re-sign) and they forced us to pay even when it had been left out of the contract one year, again with no apology for this oversight. They even tried to add a charge for renewing our deposit protection this year, which quite rightly we were able to refuse as this was not in our contract and is clearly the landlord's responsibility!
Another thing we noticed is that there is very poor communication between the staff - this resulted in people turning up for viewings of our flat at a completely inconvenient time when we had not been informed at all, which was highly embarrassing and annoying. We also found out later that there had been a viewing while we were out without our permission.
Another example of poor communication is that at the end of tenancy, we were told based on the inventory that the keys for the French doors were missing, and they were very quick to threaten that we would have to pay for a locksmith, which made us panic and doubt whether we had returned these keys in the envelope - but turns out they had just not even looked or asked their colleague to see which keys we had returned! Again, no apology for the worry caused. We were also asked three times, by two different people, to provide a receipt for our professional clean, which we had already done as soon as it had taken place, and again three times for our forwarding address and bank details, which we had provided on the first request. There is clearly lazy communication and a lack of effort to check what information they already hold, resulting in poor service and wasted effort for the tenants.
In summary, we are glad to see the back of Breckon and Breckon and the stress they have put us through. It was always clear that their loyalties lay with the landlord and that our feelings did not matter - we always felt very aware that our flat, which we lived in for 4 years, should not really be thought of as our home and was just a money machine for the landlord and agent.
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Not-Organised. Does not ...
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1 Star Review
Ben
Samantha
By : 'Peter' Services : Letting( As a Tenant ) Rent PCM : £1125 Would you recommend ? : No Postcode : OX29
26 Nov 2017
People found this helpful4
Not-Organised. Does not support Tenant. High Fee. In one word: The worst agency that I have ever seen. If you are looking for a real headache during your tenancy, you can try this... Read Full Review
Comments on Agent Fees
High fee. For terminating the contract, they charged me £1395+VAT. this amount in other agencies is around $400.
Services : Letting( As a Tenant )Date: 26th Nov 2017
Not-Organised. Does not support Tenant. High Fee. In one word: The worst agency that I have ever seen. If you are looking for a real headache during your tenancy, you can try this agency.
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Really good agency. They are ...
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5 Star Review
By : 'Dave' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : OX2
12 Jun 2017
People found this helpful0
Really good agency. They are attentive and responsive to providing a great service.
Proactive finding new tenants, and great when sorting out maintenance issues for existing... Read Full Review
Comments on Agent Fees
For the work they do, I think the fees are acceptable
Thank you for taking the time to leave feedback, it is very much...
The premises we were shown ...
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5 Star Review
Samantha
By : 'Colin' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : OX5
24 May 2017
People found this helpful0
The premises we were shown round were in good condition especially considering they were still occupied.
On moving in everywhere had been thoroughly cleaned and we were able to make full use of the accommodation immediately.
It took a few days to sort out the heating and water controls and a... Read Full Review
Services : Letting( As a Tenant )Date: 23rd May 2017
The premises we were shown round were in good condition especially considering they were still occupied. On moving in everywhere had been thoroughly cleaned and we were able to make full use of the accommodation immediately. It took a few days to sort out the heating and water controls and a small water leak was attended to very quickly, so we are happily esconsed for a few months whilst we await completion of our new build in Woodstock.
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As a tenant, very happy with ...
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5 Star Review
Jess
By : 'EH' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : OX1
22 May 2017
People found this helpful0
As a tenant, very happy with the service from Jess and everyone else at Breckon & Breckon. The check in procedure was professional and efficient, and all issues have been dealt with seriously and... Read Full Review
Services : Letting( As a Tenant )Date: 21st May 2017
As a tenant, very happy with the service from Jess and everyone else at Breckon & Breckon. The check in procedure was professional and efficient, and all issues have been dealt with seriously and promptly.
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What can I say other than ...
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5 Star Review
Ben
Liz
By : 'Concierge' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : OX43
21 May 2017
People found this helpful0
What can I say other than WOW! I have been renting with Breckon for almost 7 years now, I never need for anything. They offer the highest level of service and 5 star standards on all aspects of there procedures. I have built a strong relationship throughout the years renting from them. Any problems ... Read Full Review
Comments on Agent Fees
Well what can I say, no one likes paying fees, however its a small price to pay for such attentive service.
Services : Letting( As a Tenant )Date: 20th May 2017
What can I say other than WOW! I have been renting with Breckon for almost 7 years now, I never need for anything. They offer the highest level of service and 5 star standards on all aspects of there procedures. I have built a strong relationship throughout the years renting from them. Any problems which I have had have been dealt with quickly and efficiently, usually in the same day. Thank you Team Breckon for making it so enjoyable renting with you over my time in Beautiful Oxford.
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I can highly recommend ...
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5 Star Review
Jess
By : 'Vikki' Services : Letting( As a Tenant ) Rent PCM : £1100 Would you recommend ? : Yes Postcode : OX5
19 May 2017
People found this helpful0
I can highly recommend breckon & breckon on our experience so far. We have recently moved into our new house and have been impressed with the service recieved. In particular Jess has been extremely helpful in quickly sorting some initial small issues we had. As a team they are efficient,... Read Full Review
Services : Letting( As a Tenant )Date: 18th May 2017
I can highly recommend breckon & breckon on our experience so far. We have recently moved into our new house and have been impressed with the service recieved. In particular Jess has been extremely helpful in quickly sorting some initial small issues we had. As a team they are efficient, polite and friendly yet incredibly professional. I would highly recommend.
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