Portsmouth, PO2
4.9/5, 373 reviews
96% recommended
97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.

Opening Hours
Address

Bernards Estate Agents
129 London Road,North End
Portsmouth
Hampshire
PO2 9AA
023 92728 090

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £23,000 £24,250,000
Lettings 100% 95% £500 £6,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 28 3 148 1 99 2 71 7
Areas covered
  • PO1
  • PO2
  • PO3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
Latest Properties

“Excellent experience with a long and difficul......”

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Nov 18,2024
Minithumbup
Ross
By: 'Jackie AJ'
Nov 18,2024
0 people found
this helpful
Excellent experience with a long and difficult house sale. Members of the team kept me in regular contact and responded to my emails quickly would definitely use them again or recommend them to friends and family. Special thanks to Ross, Caiisha,Diamie and Lacie....
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“Worst ever experience with this firm. Do not ......”

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Jul 16,2024
Minithumbdown
By: 'Nicholas'
Jul 16,2024
0 people found
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Worst ever experience with this firm. Do not pay a holding deposit, they tried to steal mine and my sons deposit, for not meeting referencing criteria. Threatened them with legal action, managed to win half of it back. DO NOT USE THIS SCAM OUTFIT, any ...
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“She is very helpful and guide to for buy hous......”

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Jan 02,2024
Minithumbup
Lacie
Luke
By: 'Sanjaykumar Patel'
Jan 02,2024
0 people found
this helpful
She is very helpful and guide to for buy house....
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“This was our first time buying a house togeth......”

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Dec 21,2023
Minithumbdown
Luke
By: 'Ryan'
Dec 21,2023
0 people found
this helpful
This was our first time buying a house together and we're grateful that we had Luke to help and advise us at each stage of the journey. He went above and beyond what we were expecting, making us feel at ease throughout the whole buying ...
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“This was our first time buying a house togeth......”

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Dec 21,2023
Minithumbdown
Luke
By: 'Ryan'
Dec 21,2023
0 people found
this helpful
This was our first time buying a house together and we're grateful that we had Luke to help and advise us at each stage of the journey. He went above and beyond what we were expecting, making us feel at ease throughout the whole buying ...
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“This was our first time buying a house togeth......”

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Dec 21,2023
Minithumbdown
Luke
By: 'Ryan'
Dec 21,2023
0 people found
this helpful
This was our first time buying a house together and we're grateful that we had Luke to help and advise us at each stage of the journey. He went above and beyond what we were expecting, making us feel at ease throughout the whole buying ...
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“Really impressed...”

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Dec 16,2023
Minithumbup
Ross
Lacie
By: 'Zoe'
Dec 16,2023
0 people found
this helpful
Really impressed with the service. House sold quickly and was marketed very well. Great communication throughout from Ross and Lacie....
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“Fantastic service!...”

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Dec 08,2023
Minithumbup
Lacie
By: 'Sac'
Dec 08,2023
0 people found
this helpful
We initially had our property listed with another local estate agent who promised the world, but failed to even get us many viewings. Whilst we had our property on the market we were in the process of looking for our onward purchase and this was ...
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“Lacie Bray *****...”

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Dec 04,2023
Minithumbup
Lacie
By: 'James & Roxy'
Dec 04,2023
0 people found
this helpful
Lacie has been so helpful and efficient with helping us in our first house search. Couldn’t recommend enough. Thank you Lacie!...
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“Took on property that was not getting anywher......”

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Nov 29,2023
Minithumbup
Ross
Lacie
By: 'Matthew'
Nov 29,2023
0 people found
this helpful
Took on property that was not getting anywhere with a competitor for 3 months without result, very friendly and personable team who are proactive and reasonable/ fair. Within 1 week it has been sold to existing applicants that missed out on another property. We are so pleased ...
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“Caiisha was helpful during my property search......”

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Nov 29,2023
Minithumbup
Caiisha
By: 'Joseph'
Nov 29,2023
0 people found
this helpful
Caiisha was helpful during my property search, although I didn’t end up finding through Bernard’s she was very helpful....
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“We bought our first home together with Luke, ......”

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Nov 20,2023
Minithumbup
Luke
By: 'Maddie and Danny'
Nov 20,2023
0 people found
this helpful
We bought our first home together with Luke, he has provided us with an efficient and thorough service! He made the process so simple for us and made, what can be a stressful time, easy! We can’t thank him enough for all he has ...
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“Luke McNally-Professional, Transparent and a trust-worthy mortgage advisor...”

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Nov 13,2023
Minithumbup
Luke
By: 'NK'
Nov 13,2023
0 people found
this helpful
We had a mortgage decision in principle from 2 leading high-street banks. Both banks gave an agreement in principle for a mortgage with a higher purchase price which was incorrect. After meeting with Luke it became evident that due to our residency status, our purchase price ...
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“Can’t thank Luke enough for his help. Great c......”

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Nov 11,2023
Minithumbup
Luke
By: 'Matt'
Nov 11,2023
0 people found
this helpful
Can’t thank Luke enough for his help. Great communication through out the process. Highly recommend...
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“Thanks a lot for Luke McNally He gave his fu......”

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Nov 09,2023
Minithumbup
Luke
By: 'A.AT'
Nov 09,2023
0 people found
this helpful
Thanks a lot for Luke McNally He gave his full time to explain how the process will proceed and clarified it step by step I think that's what a first time buyer would need I would recommend him for mortgage advice and insurances...
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“Re-mortgage...”

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Nov 02,2023
Minithumbup
Luke
By: 'SM'
Nov 02,2023
0 people found
this helpful
Luke has just arranged my re-mortgage and he has been brilliant from start to finish. Nothing is too much trouble and he has dealt with everything in a professional and positive manner. I wouldn't hesitate in recommending his services and will certainly be in touch ...
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“Luke is amazing he’s helped me and my partner......”

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Nov 01,2023
Minithumbup
Luke
By: 'Dominik'
Nov 01,2023
0 people found
this helpful
Luke is amazing he’s helped me and my partner with everything and also he was on top of everything didn’t need to phone him once for anything always updated us with new information, Luke is also very knowledgeable about mortgages offers great advice ...
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“Excellent and personalised service from Luke ......”

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Oct 25,2023
Minithumbup
Luke
By: 'Angie'
Oct 25,2023
0 people found
this helpful
Excellent and personalised service from Luke for a mortgage. I saw him for advice initially, then came back when I was ready to proceed. Having more than one income I was expecting complications but Luke organised this information clearly. I was given options suitable and ...
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“Great service from Luke handled everything ef......”

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Oct 24,2023
Minithumbup
Luke
By: 'Ian Argyle'
Oct 24,2023
0 people found
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Great service from Luke handled everything efficiently would highly recommend....
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“Luke has supported throughout the mortgage pr......”

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Oct 18,2023
Minithumbup
Luke
By: 'KM'
Oct 18,2023
0 people found
this helpful
Luke has supported throughout the mortgage process, couldn't have done it without him. Made a painful process a lot easier. Thank you...
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“Luke has supported throughout the mortgage pr......”

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Oct 18,2023
Minithumbup
Luke
By: 'KM'
Oct 18,2023
0 people found
this helpful
Luke has supported throughout the mortgage process, couldn't have done it without him. Made a painful process a lot easier. Thank you...
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“Luke has supported throughout the mortgage pr......”

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Oct 18,2023
Minithumbup
Luke
By: 'KM'
Oct 18,2023
0 people found
this helpful
Luke has supported throughout the mortgage process, couldn't have done it without him. Made a painful process a lot easier. Thank you...
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Was this helpful? Yes

“Luke has supported throughout the mortgage pr......”

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Oct 18,2023
Minithumbup
Luke
By: 'KM'
Oct 18,2023
0 people found
this helpful
Luke has supported throughout the mortgage process, couldn't have done it without him. Made a painful process a lot easier. Thank you...
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“Amazing service...”

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Oct 15,2023
Minithumbup
Luke
By: 'Mr&Mrs Uzun'
Oct 15,2023
0 people found
this helpful
Luke was excellent and very patient with all our first time buyer questions.Everything was explained clearly and I always felt like I had been given enough information to make an informed decision.Very responsive to emails and always got back to us promptly.Thank ...
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“Our Estate Agent was very friendly and kept i......”

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Oct 12,2023
Minithumbdown
By: 'Krystal'
Oct 12,2023
0 people found
this helpful
Our Estate Agent was very friendly and kept in touch throughout the process...
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“Everything done on schedule and efficiently. ......”

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Oct 04,2023
Minithumbup
Lacie
By: 'Mark'
Oct 04,2023
0 people found
this helpful
Everything done on schedule and efficiently. Viewings took place on time and a good range of potential houses were shown matching my criteria, including those needing work. Final viewing clinched the deal....
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“Luke has been amazing at helping me get a mor......”

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Oct 02,2023
Minithumbup
Luke
By: 'Maisie'
Oct 02,2023
0 people found
this helpful
Luke has been amazing at helping me get a mortgage on my first property. Really helpful with any questions & advice needed. Helped me with budgeting and organising of everything needed. Would definitely recommend....
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“Absolutely amazing service - from my initial ......”

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Sep 27,2023
Minithumbup
Lacie
By: 'Ms Blake'
Sep 27,2023
0 people found
this helpful
Absolutely amazing service - from my initial enquiry through to picking up the keys the team of Bernards Portsmouth have been friendly, knowledgable and responsive. Based on my experience of working with Caiisha, Diamie and Lacie and I would highly recommend....
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“The best there is, the best there was, the be......”

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Sep 21,2023
Minithumbup
Luke
By: 'CONSTANTIN'
Sep 21,2023
0 people found
this helpful
The best there is, the best there was, the best there ever will be. A mastermind behind his desk. Absolutely mesmerising job....
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“Brilliant work!!! The best ever mortgage advi......”

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Sep 20,2023
Minithumbup
Luke
By: 'Irina'
Sep 20,2023
0 people found
this helpful
Brilliant work!!! The best ever mortgage advisor worked with. Very professional and dedicated. Thank you Luke for your advice and hard work! Highly recommended!!!...
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Staff picture Luke
Staff picture Martin
(91)
Staff picture Ross
(37)
Staff picture Lacie
Staff picture Matthew
(33)
Staff picture Lee
Staff picture Daniel Byrne
(18)
Staff picture Natalie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Bernards Estate Agents, Portsmouth PO2 9AA



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Bernards Estate Agents

Branch - Portsmouth, PO2