The UK's Largest Customer Review Website for the Property Industry
Southsea - Portsmouth, Southsea, PO5
4.8/5, 315 Reviews
89% Recommended
94% sales valuation accuracy
100% letting valuation accuracy
97% sales fee satisfaction
95% letting fee satisfaction
Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services w
e provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.
Latest Reviews
Elizabeth Anderson
Thomas McCaughan
Jeffery Paul Atkinson
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 97% | £90,000 | £1,300,000 |
| Lettings | 100% | 95% | £350 | £2,000 |
Areas covered
- PO1
- PO4
- PO5
Address
Bernards Estate Agents
8 Clarendon Road, Southsea, Hampshire
PO5 2EE
02392 864974
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Social Media
Members of
Rankings
Latest Properties
Bernards Estate Agents Branches (View All 6)
New ...
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5 Star Review
Lucky
Emma
By : 'Elizabeth'
Services : Letting( As a Owner )
Sold price : £1200
Would you recommend ? : Yes
Postcode : PO5
People found this helpful0
As a prospective landlord I was apprehensive as to how the lettings and renting process would work out. However from the very beginning I was given all the information I needed by Lucky, my lettings manager, to make an informed decision. Every question and concern was dealt with professionally... Read Full Review
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Would highly recommend ...
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5 Star Review
Craig
By : 'Cathy'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : PO4
People found this helpful0
Would highly recommend Bernards Etate Agents, Southsea. Craig and Jordan have been informative and professional through the whole process of selling my... Read Full Review
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Jack is really ...
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5 Star Review
Jack
By : 'KG'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO1
People found this helpful0
I had just finished uni when I came to Bernards Estate Agents to find my own place after my uni accommodations. Jack happily assisted me in finding my place. The first unit that I liked unfortunately was taken out of the market as the tenant decided last minute to extend so Jack helped me find... Read Full Review
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Property ...
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5 Star Review
Lucky
Charlotte
By : 'Kevin'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : PO1
People found this helpful0
We have been letting our two properties out via Bernards for many years. The whole team are brilliant, supportive and helpful. Bernards have helped us by selecting the right tenants in the first place but, then offer a full property management service ensuring the properties are well maintained and ... Read Full Review
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I used Bernards for letting ...
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5 Star Review
Lucky
Craig
By : 'Thomas'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PO5
People found this helpful0
I used Bernards for letting and selling and would 100% recommend. What I appreciated most is the communication. They responded to my emails and missed calls promptly. This goes a long way for me and is sadly not industry standard.... Read Full Review
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Completed purchase two days ...
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5 Star Review
Craig
By : 'Jeffery'
Services : Land & New Homes
Sold price : £390000
Would you recommend ? : Yes
Postcode : PO1
People found this helpful0
Completed purchase two days ago on a house. Expertly & professionally managed by the Bernard's team. Special thanks to Craig & Luke. Would use their service again whenever required - Mr... Read Full Review
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Jack the ...
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5 Star Review
Jack
Lucky
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO4
People found this helpful0
Jack was amazing in helping finding me and my partners first home together even though we had different requirements he made it work, nothing was too much and no question was too silly to ask, Jack the lad! Defiantly recommend him Shout out to lucky who have helped us along the way to with... Read Full Review
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Excellent service and ...
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5 Star Review
Jack
By : 'kola'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO1
People found this helpful0
Excellent service and Professionalism. Turnaround time and customer service engagement topnotch. Jack (Southsea Lettings Negotiator) is simply amazing. Kudos to the team! Keep it... Read Full Review
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I am in the process of buying ...
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5 Star Review
Joe
By : 'Tracy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : P05
People found this helpful0
I am in the process of buying a property being sold by Bernard's and Joe has always been so helpful even though he is not actually acting for me. Always updating me on what is happening and ensuring things are progressing smoothly, highly... Read Full Review
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Excellent service from start ...
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5 Star Review
Jack
By : 'Rubby'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO5
People found this helpful0
Excellent service from start to finish. I can’t thank Jack enough. He was so patient and polite, incredibly helpful and very professional. Definitely... Read Full Review
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Lovely personality, down to ...
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5 Star Review
Fi
By : 'Megan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO1
People found this helpful0
Lovely personality, down to earth yet still professional so instantly makes you feel more comfortable through an exciting but stressful... Read Full Review
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The experience with ...
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5 Star Review
Fi
By : 'Anthony'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : PO5
People found this helpful0
The experience with Fi was great! I was formally taken through all the procedures for letting and required information was given aswell. Her response to question as regards the flat to be let was apt and she followed up diligently. Thank you... Read Full Review
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Very pleased with ...
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5 Star Review
Lucky
Jack
By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : PO4
People found this helpful0
Very pleased with professional service, communication and tenancy set up from Lucky and Jack. In view of this, I’m looking forward to working with Bernard’s in the future management of the... Read Full Review
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Josh was friendly, efficient ...
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5 Star Review
By : 'Alfie'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : PO7
People found this helpful0
Josh was friendly, efficient and helpful throughout our move. He found our rental and facilitated the process very... Read Full Review
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Beyond Lucky's expertise ...
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5 Star Review
Lucky
By : 'AHMED'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO1
People found this helpful0
Beyond Lucky's expertise and professionalism, she answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary. Thank you again for... Read Full Review
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Lucky has been great ...
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5 Star Review
Lucky
By : 'Matthew'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : PO2
People found this helpful0
Lucky has been great throughout the letting process. Easy to get in touch with and always happy to... Read Full Review
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Josh handled our renewal ...
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5 Star Review
By : 'Natalie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO7
People found this helpful0
Josh handled our renewal beautifully. He was communicative, fast in his responses and super helpful. Highly... Read Full Review
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Brilliant service from Jack ...
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5 Star Review
Jack
By : 'Dale'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO5
People found this helpful0
Brilliant service from Jack and Lucky,Swift and precise with everything they did for us to get into our new property.The online assistant that helps with your referencing and all the required documents was an absolute... Read Full Review
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Helpful and facilitated our ...
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5 Star Review
By : 'Owen'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : PO7
People found this helpful0
Helpful and facilitated our requests as much as possible. Kept us updated where... Read Full Review
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Excellent service from all ...
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5 Star Review
Joe
Craig
By : 'Charley'
Services : Sales( As a Vendor )
Sold price : £700000
Would you recommend ? : Yes
Postcode : PO4
People found this helpful0
Excellent service from all the team. Would recommend to friends and family... Read Full Review
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1 - 20 of 315 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 11/22/2018, 4:07:58 AM by allAgents
