Salisbury, SP1
4/5, 12 reviews
75% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 12
28th Oct 2014
reviewed by 'henrypark'
“This company took over from the clowns known as WSB Properties, so they had a real up hill struggle to ......”
23rd May 2014
reviewed by 'Luke'
“Awful, incompetent staff. "Lost" rent payments then sent us a letter from a debt collection agency stating if it wasnt ......”
19th Mar 2014
reviewed by 'Disgruntled'
“They are a poor excuse for a company who lack even the basic skills in which to deal with their ......”
10th Mar 2014
reviewed by 'M'
“I requested the return of our Tenant's deposit as one Tenant was moving, the other was staying and we were ......”
18th Sep 2013
reviewed by 'Mr'
“I have been very impressed with the service levels provided by David and his team. David managed to achieve a ......”
31st Aug 2013
reviewed by 'Joy'
“I can only say that from beginning to end I have been most impressed with the way in which I ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 15:00
  • Sunday: Closed
Address

Austin & Wyatt
54 Castle Street
Salisbury
Wiltshire
SP1 3TS
01722 398372

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 99% £700 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 0 2 4 0 3 0 1 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“This company took over from the clowns known as WSB ......”

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Oct 28,2014
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Martin
By: 'henrypark'
Oct 28,2014
0 people found
this helpful
This company took over from the clowns known as WSB Properties, so they had a real up hill struggle to fix the many errors they created. It has been tough and I was about to take my business elsewhere. But then all of a sudden ...
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Comment on agent fees
I have used most of the other agents, the overall fees for all of them work out the same when you total them up at the end, so there is not much in it
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By: Steve Q
Sep 15, 2018
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« Henryparks » is clearly an Austin Wyatt employee, given his/her reference to the previous company name. NO - Austin Wyatt did not « sort out WSB's mess » they simply lost their loyal and KNOWLEDGABLE staff, racked up their fees, and provided the worst customer service ever. ...

“Awful, incompetent staff. "Lost" rent payments then sent us a ......”

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May 23,2014
Minithumbdown
By: 'Luke'
May 23,2014
4 people found
this helpful
Awful, incompetent staff. "Lost" rent payments then sent us a letter from a debt collection agency stating if it wasnt paid in 7 days we would be taken to court for money owed to the tune of £1300! Upon receiving proof of payment from us via bank ...
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By: Jessica
Feb 02, 2015
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I completely agree with this, Luke. As a current tenant (unfortunately) they have zero respect and a complete disregard for us. We had the EXACT same problem with a rental payment that Countrywide had lost, again with no apology once it was mysteriously 'found'. In fact, they blamed it on me not using the correct reference. A & W never gave us a reference. The communication in their small office is beyond appalling and all of the staff that we've spoken to are curt and arrogant. They only care ...

“They are a poor excuse for a company who lack ......”

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Mar 19,2014
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Martin
By: 'Disgruntled'
Mar 19,2014
2 people found
this helpful
They are a poor excuse for a company who lack even the basic skills in which to deal with their customers. Having waited 6 months for issues brought up at the start of the tenancy with still no indication that they are even being looked into. ...
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“I requested the return of our Tenant's deposit as one ......”

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Mar 10,2014
Minithumbdown
By: 'M'
Mar 10,2014
2 people found
this helpful
I requested the return of our Tenant's deposit as one Tenant was moving, the other was staying and we were moving to use another letting agent. My first letter to Austin Wyatt was lost, a follow up email was not acted on and over a ...
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“I have been very impressed with the service levels provided ......”

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Sep 18,2013
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Sam
By: 'Mr'
Sep 18,2013
0 people found
this helpful
I have been very impressed with the service levels provided by David and his team. David managed to achieve a fantastic offer on our property that was higher than we had hoped for. The sales process was handled professionally throughout with regular feedback. Sam has ...
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“I can only say that from beginning to end I ......”

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Aug 31,2013
Minithumbup
By: 'Joy'
Aug 31,2013
0 people found
this helpful
I can only say that from beginning to end I have been most impressed with the way in which I have been kept in touch, telephone calls always answered and messages handed on. Austin and Wyatt have been a pleasure to deal with....
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“The team offered a really friendly, honest and helpful service ......”

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Aug 30,2013
Minithumbup
By: 'Mary'
Aug 30,2013
0 people found
this helpful
The team offered a really friendly, honest and helpful service and kept me updated throughout the process. So much so that I am now using their lettings team too....
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“David and his supporting team,took the time to explain ......”

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Aug 29,2013
Minithumbup
By: 'Mr'
Aug 29,2013
0 people found
this helpful
David and his supporting team, took the time to explain the buying process. At every stage, he continued to update us with the progress of the sale- following a professional and ethical code of practice. We felt reassured that the sale would be completed, without ...
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“Our house was well priced and advertised and sold within 4 ......”

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Aug 29,2013
Minithumbup
By: 'John'
Aug 29,2013
0 people found
this helpful
Our house was well priced and advertised and sold within 4 days. Although we had some legal problems David Thompson both kept a close on progress and intervened where necessary to expedite the process. A very professional service....
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“very happy with the service provided by Austin & Wyatt especially ......”

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Aug 28,2013
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Sam
By: 'gary'
Aug 28,2013
0 people found
this helpful
very happy with the service provided by Austin & Wyatt especially Sam Newton who was extremely helpful, friendly and very professional, 10/10...
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“When David took over the Salisbury branch it became an ......”

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Aug 28,2013
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By: 'Lisa'
Aug 28,2013
0 people found
this helpful
When David took over the Salisbury branch it became an estate agency worth recommending! I cannot fault him for effort he worked tirelessly chasing solicitors and other agents involved, he also held the hand of the first time buyers that were buying our house....
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“Our house was advertised expeditiously and immediately attracted attention with ......”

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Aug 06,2013
Minithumbup
By: 'John'
Aug 06,2013
1 people found
this helpful
Our house was advertised expeditiously and immediately attracted attention with a sale coming within a matter of four days - and at an excellent price as far as we were concerned. There were a few difficulties in the process but we were delighted that Mr ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Austin & Wyatt, Salisbury SP1 3TS



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