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Poole, BH14
2/5, 4 Reviews
25% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
No description for branch.
No Staff Registered
Latest Reviews
Robin Gibbons
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £825 | £850 |
Address
Austin & Wyatt
267 Ashley Road, Poole, Dorset
BH14 9DS
01202 805 816
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Austin & Wyatt Branches (View All 38)
Dodgy ...
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1 Star Review
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : BH12
18 Jul 2023
People found this helpful1
Rented a property with my ex partner and we split up during the tenancy period, requested to leave the tenancy and was told by the end of the contract my name would be removed. Austin & Wyatt decided to renew the tenancy with my name on it after my ex failed referencing without updating me... Read Full Review
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Luke Stevenson said about Austin & Wyatt
Services : Letting( As a Tenant )Date: 18th Jul 2023
Rented a property with my ex partner and we split up during the tenancy period, requested to leave the tenancy and was told by the end of the contract my name would be removed. Austin & Wyatt decided to renew the tenancy with my name on it after my ex failed referencing without updating me of the situation causing me an almost 2 year battle which is still on going. I’m now left facing bills that were nothing to do with me and rental arrears that are nothing to do with me because she stopped making payments. I did not agree to renew the tenancy and therefor should have been contacted and asked what I’d like to do, not just renew it because they wanted to keep an income on the property! I even moved out of the county for over 6 months before finding out they had renewed my name without my permission. They failed to contact me about any of this! DO NOT USE THIS LETTINGS AGENTS.
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My thanks to Austin & ...
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5 Star Review
By : 'Robin'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BH13
15 Jun 2017
People found this helpful0
My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin... Read Full Review
Comments on Agent Fees
Industry standard.
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Robin Gibbons said about Austin & Wyatt
Services : Sales( As a Vendor )Date: 14th Jun 2017
My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons
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This company is an absolute ...
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1 Star Review
By : 'AI'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : BH14
17 Feb 2015
People found this helpful2
This company is an absolute disgrace. We have been tenants for over two years, in that time we have been made to feel like incompetent children who simply don't matter. We are both working professionals who have rented for a number of years and have never defaulted. I reported an issue with the... Read Full Review
What agent could do to change your mind?
Treat tenants like functioning human beings, people rent because they have to not because they are utter scum. It is not a class war, we are people too. Don\'t say you will do something and then fail. In short don\'t lie. Don\'t threaten people with debt collection when you have received the payment for rent, also when this has been proven - have the good grace to apologise. The best thing you could do is to cease being a letting agent.
Comments on Agent Fees
Extortionate and the amounts change depending on who you are talking to.
Comments (0)This company is an absolute disgrace. We have been tenants for over two years, in that time we have been made to feel like incompetent children who simply don't matter. We are both working professionals who have rented for a number of years and have never defaulted.
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AI said about Austin & Wyatt
Services : Letting( As a Tenant )Date: 17th Feb 2015
This company is an absolute disgrace. We have been tenants for over two years, in that time we have been made to feel like incompetent children who simply don't matter. We are both working professionals who have rented for a number of years and have never defaulted.
I reported an issue with the paint starting to peel on some of the walls, this is a result of cheap paint, I was told that I shouldn't clean or scrub the walls so hard.
I have yet to meet someone who regularly washes their walls up to the coving.
Every inspection ended with the same thing being said you're looking after it well, creating the somewhat patronizing impression that we are merely babysitting the property.
The attitude of the staff is absolutely indescribable, I question why any of them chose this career if they hold such utter contempt for people. There is a lack of communication, you will only know at the last minute if someone is attending the property and you are expected to accommodate without question. I was under the misguided impression that we are customers paying for a service and should be treated with a little respect.
Issues are allowed to go on without any way of being able to escalate to authority, the staff and offices are immune to criticism and there is no way to express your displeasure and be taken seriously.
If anyone reading this is considering using this company in any capacity, I urge and implore you in the strongest possible terms to go elsewhere. I don't wish to give an entire account of our dealings but suffice to say that they could be used as THE example of why renting in this country is utterly flawed. The fact that they continue to operate is an absolute mystery to me, I will be telling everyone I know not to use them and would suggest that anyone else avoids.
I do not have the necessary linguistic skills to convey just how utterly abominable this letting agent is. Please just take my word for it and do not put yourself, or anyone you even vaguely care for, through it.
If you work for Austyn Wyatt and are reading this, you should be utterly ashamed of yourselves.
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We are prospective cash ...
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1 Star Review
By : 'Jason'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BH15
11 Feb 2014
People found this helpful2
We are prospective cash buyers with no chain behind us. No mortgage would be involved. My wife and I viewed a 3 bed semi-detached property on the 31st January. We both really liked the property as it suited our whole family, especially our 11 year old disabled daughter. We were encouraged by... Read Full Review
What agent could do to change your mind?
By being honest, polite, respectful, and providing good customer service.
Comments (0)We are prospective cash buyers with no chain behind us. No mortgage would be involved.
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Jason said about Austin & Wyatt
Services : Sales( Prospective Vendor/Buyer )Date: 11th Feb 2014
We are prospective cash buyers with no chain behind us. No mortgage would be involved.
My wife and I viewed a 3 bed semi-detached property on the 31st January. We both really liked the property as it suited our whole family, especially our 11 year old disabled daughter. We were encouraged by the estate agent to make an offer, despite the fact that we hadn't yet sold our deceased estate in London. We made a very generous and fair offer the same day but heard nothing further for 5 days until we e-mailed the estate agent informing them that we would withdraw the offer within 48 hours unless we received an answer.
Within 10 minutes of sending the e-mail we received a telephone call from this estate agent informing us that our offer had been accepted. He offered his congratulations and said that a letter confirming this was in front of him as we spoke, and would be sent out to us within a couple of days. He also assured us the Vendor would wait until we had sold our deceased estate in London, and that internal and external marketing would be removed, and no more viewings would take place.
Fast forward 5 days to today and we had still not received the letter promised by the estate confirming that our offer had been accepted. The property was also still being marketed on Rightmove and their own website. And when my wife telephoned them this morning and inadvertently found out that they were still doing viewings on the property, contrary to what they had told us 5 days previous. When being 'found out' the estate agent turned rude and angry at my wife, and had the audacity to accuse her of being disrespectful!. He also treated her like she was a time waster and not, as we are, serious cash buyers.
This estate agent has been rude, provided nothing but disinformation, and misled us into believing the property was ours 5 days ago. They had even offered their congratulations on having our offer accepted. 5 days later and they have turned our dream into a nightmare. Our advice?....steer well clear of Austin & Wyatt, Ashley Road, Parkstone. Unless of course. you enjoy being completely mislead and spoken to like you are a time waster.
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Last updated at 10/10/2019, 2:49:26 AM by allAgents
