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Swetenhams
5/5, 59 Reviews
100% Recommended
67% sales valuation accuracy
74% sales fee satisfaction
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Swetenhams
62 High Street,CW6 0AG
Certified Customer Experience
Report Summary
Report generated on (17 April 2025 @ 10:58:03)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Rented9 on 26th Nov 2024
1 Star Review
To the landlord of Carlisle Close, drop this estate agent. You had a professional couple, with no children (and no plans for children) who could both afford the property individually, both work full time, and have never missed a rent payment in their life - wanting to view your house to rent from the end of December 2024. Swetenhams point blank REFUSED to even let us visit this property for a viewing because 'the landlord wants someone in at the start of December' (the agent wanted their commission in time for Christmas maybe?). This was in the middle of November. It is standard for renters to contractually have to give 4 weeks notice on a rented property (you'd think this 'estate agent' would know that?) and we had to give that notice that on our current property. Because we weren't able to move in within 2 weeks, we weren't even considered or allowed to see the house. So this letting agent has cost you 12 months guaranteed rent, all for the sake of a POSSIBLE extra two weeks of rent - and low and behold, it's days from the start of December and the property is still sat online, available, reduced in price, and unfilled. Swetenhams is a useless estate agent. Landlords: DO NOT list your property with this place if you actually want it to be rented, and not just have it sit online while your agent turns potential renters away.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jon on 6th May 2024
1 Star Review
Terrible service, dont do what they say, poor Communication and unacceptable service levels
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Hannah Fennelly on 29th Jan 2024
5 Star Review
I have recently used Swetenhams Northwich branch for my mortgage and transfer of equity, Georgia Greenwood has been so helpful and professional, keeping me update every step of the way and offering me great advise, she got me a really good deal and I could not be happier. Would highly recommend.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Michelle on 19th Dec 2023
5 Star Review
Great service and very considerate to needs . Very happy . Thanks ?
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
charles kershaw on 17th Apr 2023
1 Star Review
I can't speak to sales, but the lettings branch of this estate agent is appalling. when I had an inspection of the property I'm living in the woman performing the inspection literally had a tantrum and stormed out because I didn't wish to comply with her directive. immediately after I received a section 21 order to vacate, and was stonewalled by the entire team when I attempted to resolve the issue amicably. the lettings team is never in the office if you wish to contact them with an inquiry, and they are incredibly slow to respond to Tennent issues. avoid the swetenhams lettings team at all costs if possible, that's my advice.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 17/04/2025
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Latest Reviews
Hannah Fennelly
Michelle
charles kershaw
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 67% | 74.00% | £120,000 | £450,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 0 | 10 | 7 | 4 | 8 | 2 | 3 | 2 | 16 |
Address
Swetenhams
62 High Street, Crewe, Cheshire
CW6 0AG
01829 732207
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Swetenhams Branches (View All 5)
Do not rent your property ...
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1 Star Review
By : 'Rented9'
Branch : Northwich, 113 Main Street The Bull RIng
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CW7
Nov 26, 2024
People found this helpful0
To the landlord of Carlisle Close, drop this estate agent. You had a professional couple, with no children (and no plans for children) who could both afford the property individually, both work full time, and have never missed a rent payment in their life - wanting to view your house to rent from ... Read Full Review
Comments (0)
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Rented9 said about Swetenhams
Services : Sales( Prospective Vendor/Buyer )Date: 26th Nov 2024
To the landlord of Carlisle Close, drop this estate agent. You had a professional couple, with no children (and no plans for children) who could both afford the property individually, both work full time, and have never missed a rent payment in their life - wanting to view your house to rent from the end of December 2024. Swetenhams point blank REFUSED to even let us visit this property for a viewing because 'the landlord wants someone in at the start of December' (the agent wanted their commission in time for Christmas maybe?). This was in the middle of November. It is standard for renters to contractually have to give 4 weeks notice on a rented property (you'd think this 'estate agent' would know that?) and we had to give that notice that on our current property. Because we weren't able to move in within 2 weeks, we weren't even considered or allowed to see the house. So this letting agent has cost you 12 months guaranteed rent, all for the sake of a POSSIBLE extra two weeks of rent - and low and behold, it's days from the start of December and the property is still sat online, available, reduced in price, and unfilled. Swetenhams is a useless estate agent. Landlords: DO NOT list your property with this place if you actually want it to be rented, and not just have it sit online while your agent turns potential renters away.
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Terrible ...
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1 Star Review
By : 'Jon'
Branch : Chester, 28 Lower Bridge Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CH3
May 6, 2024
People found this helpful1
Terrible service, dont do what they say, poor Communication and unacceptable service ... Read Full Review
Comments (0)Was this helpful?:
Jon said about Swetenhams
Services : Sales( As a Vendor )Date: 6th May 2024
Terrible service, dont do what they say, poor Communication and unacceptable service levels
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I have recently used ...
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5 Star Review
Georgia
By : 'Hannah'
Branch : Northwich, 113 Main Street The Bull RIng
Services : Mortgages
Would you recommend ? : Yes
Postcode : WA7
Jan 29, 2024
People found this helpful0
I have recently used Swetenhams Northwich branch for my mortgage and transfer of equity, Georgia Greenwood has been so helpful and professional, keeping me update every step of the way and offering me great advise, she got me a really good deal and I could not be happier. Would highly ... Read Full Review
Comments (0)Was this helpful?:
Hannah Fennelly said about Swetenhams
Services : Mortgages( )Date: 29th Jan 2024
I have recently used Swetenhams Northwich branch for my mortgage and transfer of equity, Georgia Greenwood has been so helpful and professional, keeping me update every step of the way and offering me great advise, she got me a really good deal and I could not be happier. Would highly recommend.
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Great service and very ...
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5 Star Review
Jenny
By : 'Michelle'
Branch : Frodsham, 113 Main Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA6
Dec 19, 2023
People found this helpful0
Great service and very considerate to needs . Very happy . Thanks ... Read Full Review
Comments (0)Was this helpful?:
Michelle Hopley said about Swetenhams
Services : Letting( As a Tenant )Date: 19th Dec 2023
Great service and very considerate to needs . Very happy . Thanks ?
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unprofessional and bullying ...
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1 Star Review
By : 'charles'
Branch : Northwich, 113 Main Street The Bull RIng
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : CW7
Apr 17, 2023
People found this helpful1
I can't speak to sales, but the lettings branch of this estate agent is appalling. when I had an inspection of the property I'm living in the woman performing the inspection literally had a tantrum and stormed out because I didn't wish to comply with her directive. immediately ... Read Full Review
Comments (0)Was this helpful?:
charles kershaw said about Swetenhams
Services : Letting( As a Tenant )Date: 17th Apr 2023
I can't speak to sales, but the lettings branch of this estate agent is appalling. when I had an inspection of the property I'm living in the woman performing the inspection literally had a tantrum and stormed out because I didn't wish to comply with her directive. immediately after I received a section 21 order to vacate, and was stonewalled by the entire team when I attempted to resolve the issue amicably. the lettings team is never in the office if you wish to contact them with an inquiry, and they are incredibly slow to respond to Tennent issues. avoid the swetenhams lettings team at all costs if possible, that's my advice.
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Swetenhams have dealt with ...
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5 Star Review
Jenny
By : 'David'
Branch : Frodsham, 113 Main Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : IM8
Jul 31, 2022
People found this helpful0
Swetenhams have dealt with property lettings for me for a long time and I have found them invariably excellent. They always keep me well informed and are prompt and up to date with documentation and knowledgeable concerning all the latest regualtions. I would recommend them - particularly Jenny ... Read Full Review
Comments (0)Swetenhams have dealt with property lettings for me for a long time and I have found them invariably excellent.
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David Kelly said about Swetenhams
Services : Letting( As a Owner )Date: 31st Jul 2022
Swetenhams have dealt with property lettings for me for a long time and I have found them invariably excellent.
They always keep me well informed and are prompt and up to date with documentation and knowledgeable concerning all the latest regualtions.
I would recommend them - particularly Jenny Goulding _ without hesitation
David Kelly
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Awful. No hot water for 6 ...
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1 Star Review
By : 'john'
Branch : Northwich, 113 Main Street The Bull RIng
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CW8
Jul 27, 2022
People found this helpful1
Awful. No hot water for 6 weeks,no extraction in bathroom. Can't use hallway lights. Their property management just make excuses and now say they don't when it will be fixed. Have raised complaints and still getting nowhere. I now have 10 days until I can raise complaint with property ... Read Full Review
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john hatt said about Swetenhams
Services : Letting( As a Tenant )Date: 27th Jul 2022
Awful. No hot water for 6 weeks,no extraction in bathroom. Can't use hallway lights. Their property management just make excuses and now say they don't when it will be fixed. Have raised complaints and still getting nowhere. I now have 10 days until I can raise complaint with property ombudsman. They allow landlords to break laws. Find a different letting agent. I have rented for over 15 years and never been treated like this
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Absolutely fantastic service ...
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5 Star Review
Jenny
By : 'Mandy'
Branch : Frodsham, 113 Main Street
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : WA6
Jul 25, 2022
People found this helpful0
Absolutely fantastic service from Jenny Gouliding,she has been very helpful, professional and friendly. Helped us find our dream home. We would most definitely recommend Swetenhams to any prospective renter. Would have liked to give more stars, because Jenny is certainly a star in ... Read Full Review
Comments (0)Absolutely fantastic service from Jenny Gouliding,she has been very helpful, professional and friendly. Helped us find our dream home.
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Mandy Turton said about Swetenhams
Services : Letting( As a Tenant )Date: 25th Jul 2022
Absolutely fantastic service from Jenny Gouliding,she has been very helpful, professional and friendly. Helped us find our dream home.
We would most definitely recommend Swetenhams to any prospective renter.
Would have liked to give more stars, because Jenny is certainly a star in herself.
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Poor - their fee is not in ...
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1 Star Review
By : 'Andy'
Branch : Chester, 28 Lower Bridge Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CW6
Apr 12, 2022
People found this helpful2
Poor - their fee is not in line with market. It was justified to me on the basis that they offered above average. So far, they have failed to do basic things correctly. Viewings have been arranged without appointments, and can't lift a phone to call back. Would not recommend. The branch ... Read Full Review
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Andy said about Swetenhams
Services : Sales( Prospective Vendor/Buyer )Date: 12th Apr 2022
Poor - their fee is not in line with market. It was justified to me on the basis that they offered above average. So far, they have failed to do basic things correctly. Viewings have been arranged without appointments, and can't lift a phone to call back. Would not recommend. The branch service is chaotic, left hand does not know what the right is doing.
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Highly recommend ...
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5 Star Review
Adam
By : 'Hilary'
Branch : Frodsham, 113 Main Street
Services : Mortgages
Sold price : £160000
Would you recommend ? : No
Postcode : WA7
Mar 27, 2022
People found this helpful0
Adam acted as my mortgage advisor during the purchase of my first home. He was brilliant from start to finish (and it was a painfully long wait for completion!). He made it really easy to understand all my options, and walked me through it all. Adam was also available for advice ... Read Full Review
Comments (0)Adam acted as my mortgage advisor during the purchase of my first home. He was brilliant from start to finish (and it was a painfully long wait for completion!). He made it really easy to understand all my options, and walked me through it all. Adam was also available for advice throughout.
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Hilary said about Swetenhams
Services : Mortgages( )Date: 27th Mar 2022
Adam acted as my mortgage advisor during the purchase of my first home. He was brilliant from start to finish (and it was a painfully long wait for completion!). He made it really easy to understand all my options, and walked me through it all. Adam was also available for advice throughout.
Highly recommend Adam.
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Re Swetenhams ...
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1 Star Review
By : 'Ellie'
Branch : Chester, 28 Lower Bridge Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CH3
Mar 10, 2022
People found this helpful3
Re Swetenhams Chester I can't comment on the lettings team as they seem to have positive reviews but what I can say - if you thinking of selling your house with Swetenhams , please give it some serious consideration . There was one lady called Joanne who was brilliant but unfortunately she ... Read Full Review
Comments (1)Re Swetenhams Chester
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Ellie said about Swetenhams
Services : Sales( As a Vendor )Date: 10th Mar 2022
Re Swetenhams Chester
I can't comment on the lettings team as they seem to have positive reviews but what I can say - if you thinking of selling your house with Swetenhams , please give it some serious consideration . There was one lady called Joanne who was brilliant but unfortunately she left. The experience before Joanne took over my account and after she left was horrendous . Customer service seems to be a complete no go to the sales team. I was not kept informed of anything , they were unhelpful , rarely returned my calls and seemed to do no 'marketing ' of my house what so ever . Their updates on viewing were a complete shambles . I even complained to their head office ( which got me no where other than being allowed to market my property with another agent simultaneously) The 'manager' ( and I use the term loosely ) seems to be constantly in meetings and when you finally get to speak with him , he conveniently was 'away that day ' no matter what you need to ask him.
An unpleasant experience from start to finish
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By : Andy N
Apr 12, 2022Agreed - I wish I had come across this earlier. The service from branch on basic things is simply not...
SELLING ...
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5 Star Review
By : 'BUNGALOW'
Branch : Chester, 28 Lower Bridge Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Jun 21, 2021
People found this helpful0
INITIALLY FRIENDLY AND EFFICIENT AND KNOWLEDGEABLE CONTACT. THEN EXPERIENCE WITH THE REST OF THE TEAM NOT ONLY FRIENDLY, WELCOMING AND HELPFUL BUT PROACTIVE. ALWAYS AVAILABLE TO ANSWER ANY QUESTION PUT TO THEM. VERY SUPPORTIVE WHEN COMPLETING ... Read Full Review
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BUNGALOW said about Swetenhams
Services : Sales( As a Vendor )Date: 21st Jun 2021
INITIALLY FRIENDLY AND EFFICIENT AND KNOWLEDGEABLE CONTACT. THEN EXPERIENCE WITH THE REST OF THE TEAM NOT ONLY FRIENDLY, WELCOMING AND HELPFUL BUT PROACTIVE. ALWAYS AVAILABLE TO ANSWER ANY QUESTION PUT TO THEM. VERY SUPPORTIVE WHEN COMPLETING FORMS.
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Winsford - Terrible service, ...
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1 Star Review
By : 'FredPerry91!:'
Branch : Northwich, 113 Main Street The Bull RIng
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CW7
May 18, 2021
People found this helpful2
Winsford - Terrible service, estate agents try not to do viewings, company aren’t proactive to secure sales/viewings and do not think of leaving them to go with another agent as they’ll threaten to chase their ... Read Full Review
Comments (0)Was this helpful?:
FredPerry91!: said about Swetenhams
Services : Sales( As a Vendor )Date: 18th May 2021
Winsford - Terrible service, estate agents try not to do viewings, company aren’t proactive to secure sales/viewings and do not think of leaving them to go with another agent as they’ll threaten to chase their fees.
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Great professional service - ...
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5 Star Review
Nathan
Jenny
By : 'Andrew'
Branch : Frodsham, 113 Main Street
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : CW8
May 13, 2021
People found this helpful0
Having had very bad previous experiences with estate agents, it was a breath of fresh air when I came across Jenny & Nathan of Swetenhams Frodsham. Both went above and beyond not only to understand my needs and timescales but to keep me informed every step of the way. I didn’t ... Read Full Review
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Andrew said about Swetenhams
Services : Letting( As a Tenant )Date: 13th May 2021
Having had very bad previous experiences with estate agents, it was a breath of fresh air when I came across Jenny & Nathan of Swetenhams Frodsham. Both went above and beyond not only to understand my needs and timescales but to keep me informed every step of the way. I didn’t need to ask of phone they were all over it, making my experience hassle free swift and exactly what I had hoped. This professionalism is so lacking with other agents well done to the entire team great service.
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Excellent service to find new ...
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5 Star Review
Chris
Charlotte
By : 'Charlene'
Branch : Northwich, 113 Main Street The Bull RIng
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : CW9
Mar 17, 2021
People found this helpful0
Chris and Charlotte were so helpful in helping me and my husband secure the right property in the right location. Love our new home. I would 100% recommend ... Read Full Review
Comments (0)Was this helpful?:
Charlene Mulhern said about Swetenhams
Services : Letting( As a Tenant )Date: 17th Mar 2021
Chris and Charlotte were so helpful in helping me and my husband secure the right property in the right location. Love our new home. I would 100% recommend them.
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AfternoonI'm writing to ...
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5 Star Review
Jenny
By : 'Martyn'
Branch : Frodsham, 113 Main Street
Services : Letting( As a Owner )
Rent PCM : £10500
Would you recommend ? : Yes
Postcode : CW7
Mar 12, 2021
People found this helpful0
Afternoon I'm writing to acknowledge the hard work your Agent Jenny Goulding puts in with our business. We have known and worked with Jenny for over 25 years and found her to be concientious, hard working and always willing to go the extra mile in sourcing the right Tenants for our ... Read Full Review
Comments (0)Afternoon
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Martyn Finney said about Swetenhams
Services : Letting( As a Owner )Date: 12th Mar 2021
Afternoon
I'm writing to acknowledge the hard work your Agent Jenny Goulding puts in with our business. We have known and worked with Jenny for over 25 years and found her to be concientious, hard working and always willing to go the extra mile in sourcing the right Tenants for our properties.
To date I believe we have not had any major problems with the Tenants that Jenny has sourced for us.
We look forward to continuing our work partnership with Jenny as your representative.
Regards
Martyn Finney
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Sale of house Runcorn ...
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5 Star Review
Eleanor
By : 'John'
Branch : Northwich, 113 Main Street The Bull RIng
Services : Sales( As a Vendor )
Sold price : £200000
Would you recommend ? : No
Postcode : CW8
Feb 8, 2021
People found this helpful0
From the initial contact with Eleanor onto the day to day contact with Georgia and the showings which we did together, it could not have gone better. In all very professional It did take a bit of negotiation to secure the sale, but that's to be expected I am now trusting it reaches ... Read Full Review
Comments (0)From the initial contact with Eleanor onto the day to day contact with Georgia and the showings which we did together, it could not have gone better.
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John said about Swetenhams
Services : Sales( As a Vendor )Date: 8th Feb 2021
From the initial contact with Eleanor onto the day to day contact with Georgia and the showings which we did together, it could not have gone better.
In all very professional
It did take a bit of negotiation to secure the sale, but that's to be expected
I am now trusting it reaches completion without any hitches but I am confident with Georgia to achieve this John
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Fantastic service from Gary ...
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5 Star Review
Georgia
By : 'Scott'
Branch : Northwich, 113 Main Street The Bull RIng
Services : Mortgages
Sold price : £170000
Would you recommend ? : Yes
Postcode : CW9
Feb 1, 2021
People found this helpful0
Fantastic service from Gary over the last few years, sorting out my buy to let mortgages on a property I rented out and now sorting my mortgage to purchase our house. Also the same level of service from Georgia Stokes helping my through the sale of the house and purchasing ours. Couldn't ... Read Full Review
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Scott Thomas said about Swetenhams
Services : Mortgages( )Date: 1st Feb 2021
Fantastic service from Gary over the last few years, sorting out my buy to let mortgages on a property I rented out and now sorting my mortgage to purchase our house. Also the same level of service from Georgia Stokes helping my through the sale of the house and purchasing ours. Couldn't recommend Swrttenhams, Northwich enough. ?
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Obstructive and ...
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1 Star Review
By : 'Jon'
Branch : Northwich, 113 Main Street The Bull RIng
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CW8
Jan 30, 2021
People found this helpful1
Absolutely impossible to view a house up for sale with these incompetent fools. If you're selling, do not use swetenhams. If you're buying, don't bother with properties for sale with swetenhams. ... Read Full Review
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Jon Doe said about Swetenhams
Services : Sales( Prospective Vendor/Buyer )Date: 30th Jan 2021
Absolutely impossible to view a house up for sale with these incompetent fools. If you're selling, do not use swetenhams. If you're buying, don't bother with properties for sale with swetenhams. Useless.
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Excellent customer services ...
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5 Star Review
Nathan
Jenny
By : 'Alison'
Branch : Frodsham, 113 Main Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA6
Jan 27, 2021
People found this helpful0
Excellent customer services from start to finish with the help of Nathan and Jenny. Kept in contact at all times and supported us through our ... Read Full Review
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Alison said about Swetenhams
Services : Letting( As a Tenant )Date: 27th Jan 2021
Excellent customer services from start to finish with the help of Nathan and Jenny. Kept in contact at all times and supported us through our move.
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