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Swetenhams Logo

Chester, CH1

2/5, 27 Reviews
30% Recommended

60% sales valuation accuracy

100% letting valuation accuracy

25% sales fee satisfaction

75% letting fee satisfaction

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"Terrible..."

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1 Star Review

By : 'Jon'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : CH3

7 May 2024
People found this helpful1

Terrible service, dont do what they say, poor Communication and unacceptable service levels

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales60%25%£120,000£215,000
Lettings100%75%£600£1,200
Address

Swetenhams
28 Lower Bridge StreetChester, Cheshire
CH1 1RS
01244 321321

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Swetenhams Branches (View All 5)
Terrible ...

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1 Star Review

By : 'Jon'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CH3

7 May 2024
People found this helpful1

Terrible service, dont do what they say, poor Communication and unacceptable service... Read Full Review

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Poor - their fee is not in ...

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1 Star Review

By : 'Andy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CW6

12 Apr 2022
People found this helpful2

Poor - their fee is not in line with market. It was justified to me on the basis that they offered above average. So far, they have failed to do basic things correctly. Viewings have been arranged without appointments, and can't lift a phone to call back. Would not recommend. The branch... Read Full Review

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Re Swetenhams ...

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1 Star Review

By : 'Ellie'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CH3

10 Mar 2022
People found this helpful3

Re Swetenhams Chester I can't comment on the lettings team as they seem to have positive reviews but what I can say - if you thinking of selling your house with Swetenhams , please give it some serious consideration . There was one lady called Joanne who was brilliant but unfortunately she... Read Full Review

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By : Andy N

12 Apr 2022

Agreed - I wish I had come across this earlier. The service from branch on basic things is simply not...

SELLING ...

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5 Star Review

By : 'BUNGALOW'
Services : Sales( As a Vendor )
Would you recommend ? : Yes

21 Jun 2021
People found this helpful0

INITIALLY FRIENDLY AND EFFICIENT AND KNOWLEDGEABLE CONTACT. THEN EXPERIENCE WITH THE REST OF THE TEAM NOT ONLY FRIENDLY, WELCOMING AND HELPFUL BUT PROACTIVE. ALWAYS AVAILABLE TO ANSWER ANY QUESTION PUT TO THEM. VERY SUPPORTIVE WHEN COMPLETING... Read Full Review

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Easy and efficient ...

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5 Star Review

By : 'Esraa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH4

22 Dec 2020
People found this helpful0

We rented a house with swetenhams , Thayf was so helpful and pleasant from day 1, the viewings were covid safe and easy, he was so efficient and made everything so easy for us I didn't have to worry about the stress of moving out, he was always helpful and informative and answered all of our... Read Full Review

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Go elsewhere ...

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1 Star Review

By : 'Tori'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : CH2

26 Nov 2019
People found this helpful2

This Company manage a rented property next door to our house. The fire alarm has been continually sounding for 6th days. Nobody is living in the property and they have ignored all phone call I have made to ask what action is being taken. If I owned this property, I wouldn’t be happy to... Read Full Review

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Proactive and ...

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5 Star Review
UserName

Fraser

By : 'HOOLE'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH2

3 Jun 2019
People found this helpful0

My partner and I were made unintentional landlords in 2018 due to an international relocation opportunity. We decided to enrol the services of Swetenhams Chester branch to find a tenant and manage our property in Chester for the duration of our expatriation. We would like to share our experiences... Read Full Review

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Excellent ...

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5 Star Review
UserName

mark

By : 'Sue'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH1

12 Dec 2018
People found this helpful0

My property was let within about one month of Swetenham's marketing it. Fraser Purcell at the Chester office did a superb job. My maintenance contact is Mark Dann. He has been extremely efficient and very patient with quite a handful of tenant requests. He has a pragmatic approach for which ... Read Full Review

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Tony ...

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3 Star Review
UserName

mark

By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH2

26 Nov 2018
People found this helpful0

I have had significant problems with this agency for a long period of time. In the last six months, however, I have noticed a significant change in their approach to their responsibilities as a letting agent. Whether this is due to a change of 'culture' within the organisation or simply... Read Full Review

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Improving ...

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4 Star Review
UserName

mark

By : 'B'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH2

16 Oct 2018
People found this helpful0

I've been renting through Swetenhams in Chester for 5 years now. The property I rent has an excellent landlord who I've struck up a good working relationship with. When I first relocated to Chester, I found the whole process of moving in pretty straight forward and painless. A couple of... Read Full Review

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Great Letting ...

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5 Star Review
UserName

mark

By : 'RuthW'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : CH1

16 Oct 2018
People found this helpful1

I have lived in this rented property for a year now, and have had a pleasant experience from the start, so far. The process for contracts and moving in was extremely smooth and easy, and any problem so far- which has been very few, has been dealt with within 24 hours. I have always been responded... Read Full Review

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USELESS ...

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1 Star Review

By : 'Andrew'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SY14

4 Sept 2018
People found this helpful4

A developers point of view here : We initially advertised 2 large executive houses with Swetenhams on an off-plan basis about 18 months ago. They took some initial photographs of the houses when they were shell's and never returned for updated photo's until the first one was finished... Read Full Review


Comments on Agent Fees

I am so convinced that they couldn't sell either of the properties in question that I don't think we'll ever find out what their fees are.

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Horrendous ...

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1 Star Review

By : 'Emeraldella'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CH4

19 Jul 2018
People found this helpful2

Please avoid this estate agents, they were absolutely horrendous. They have not got a clue. They arranged viewings and never told us, they listed our property on the internet without our approval and with incorrect details, they had several different people visiting our house , valuer, sales... Read Full Review


Comments on Agent Fees

Bad

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Never call you back when you ...

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1 Star Review
UserName

Katie

By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : CH4

1 Mar 2018
People found this helpful2

Never call you back when you ask them to, terrible customer service skills, will take you over a month to get a deposit back if renting and they never ever keep you updated. Will happily take your money but once you are no longer a tenant they will ignore and make excuses to not release the... Read Full Review


Comments on Agent Fees

Very bad, tried to charge to renew tenancy for a year long period. We only wanted monthly and was £100+, rent was outrageous for quality of property!

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Appalling service and ...

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1 Star Review
UserName

Scott,

By : 'Disgusted'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : CH1

13 Oct 2016
People found this helpful6

Appalling service and attitude. Total incompetence. Lost the keys to the property I purchased and then fabricated a whole story about how the keys had actually been handed over. Liars. Have been left without one single front door key meaning I have to meet family members with the key so they can... Read Full Review


Comments on Agent Fees

Don't pay for the broker service, they do nothing.

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Avoid! Absolute rubbish ...

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1 Star Review

By : 'Fed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LL12

7 Sept 2016
People found this helpful4

Avoid! Absolute rubbish service. On the market for 18 months, no viewings, no communication. When I phoned up to remove from the market they didn't know who I was, made no effort to ask why I was withdrawing. Very disappointing. Nicholas Bowden promised we wouldn't be abandoned. We were... Read Full Review


Comments on Agent Fees

Agents fees were reduced as we'd previously tried to sell and service was bad. Was told staff had changed.

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Terrible service from day ...

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1 Star Review

By : 'Neil'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : No
Postcode : CH3

10 Dec 2015
People found this helpful4

Terrible service from day one, lies about the package and support they offer, no proactive marketing of the property. 3 viewings were messed up in the space of a couple of weeks. Poor communication and constant lies. I would avoid Swetenhams Chester at all costs as they are unbelievably... Read Full Review


What agent could do to change your mind?

Lied about the fees at first in order to get us on board


Comments on Agent Fees

Lied about the fees at first in order to get us on board

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Arrangement was made for ...

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1 Star Review
UserName

nicholas

By : 'Mrs'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CH7

28 Jul 2015
People found this helpful6

Arrangement was made for valuation on above property June 2015 for mr Bowden to visit for 11.00am appointment. Waited till 11.30am then phone agents office said he had left. Still failed to turn up, no apology or reason havn,t heard anything... Read Full Review

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I'm going along with ...

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1 Star Review
UserName

Adam

By : 'Davies'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CH7

5 May 2015
People found this helpful3

I'm going along with everything that anyone else has said about Swetenhams Chester. To say they are diabolically awful is quite an understatement. They claim to be Chester's Premiere Estate Agents – Lord help the rest!! On 27th March 2015 I instructed Adam Palmer of Swetenhams... Read Full Review


What agent could do to change your mind?

They could tell the truth about the service they offer (or don't offer to be exact). They could perhaps make some attempt to keep in touch with their clients. How they can afford to pay their staff I don't know 'cause they know absolutely nothing about selling houses!


Comments on Agent Fees

I had to pay £150.00 for photographs before my house could be marketed. I paid the money, the photographer took the photos but my house has not been marketed by Swetenhams. Can I get my money back??

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I have dealt with Swetenhams ...

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1 Star Review

By : 'nicky01'
Services : Letting( As a Owner )
Would you recommend ? : Yes

1 Apr 2015
People found this helpful1

I have dealt with Swetenhams many times over the years and have they have always rented my house out very quickly and have found great tenants. They are really friendly and go above and beyond to help me with my properties. They also always get me the optimum... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Swetenhams, Chester CH1 1RS