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Wakefield, WF1
2.7/5, 25 Reviews
48% Recommended
57% sales valuation accuracy
100% letting valuation accuracy
58% sales fee satisfaction
58% letting fee satisfaction
"DO NOT RENT FROM THESE RIP OF ..."
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1 Star Review
Ebony
By : 'Aidey'
Services : Letting(As a Tenant)
Rent PCM : £795
Would you recommend ? : No
Postcode : WF1
21 Aug 2023
People found this helpful5
DO NOT RENT FROM Linley & Simpson! I paid for a professional end of tenancy clean (have several videos for anyone wishing to see), and they dishonestly claimed that it wasn't good enough and tried to charge me £90 to wipe (THEIR WORD!) the ensuite shower!! My cleaner and I were astounded yet my cleaner arranged to pick up the keys again and go address it if indeed it DID need cleaning again. Linley And Simpson only gave them the front door key and not the fob to the building so my cleaner had a totally wasted journey and afternoon where she could have been doing other work. She called and emailed them saying she needed the fob, and go zero reply. When she managed to speak to someone she had to arrange to go in on yet another day. And STILL they tried to con me out of £90! They also previously charged me to 'WIPE' - not clean, or mend, but to WIPE a door handle!!! Parts of the carpet were also decimated by carpet moths. (This is the SECOND property I've rented from them that has had a carpet moth infestation!) I reported this to Linley And Simpson and the guy they sent did little more than hang a few bags of lavender around the apartment and a few 'smoke bombs' which didn't kill them all. DO NOT RENT FROM THEM! I have rented for a total of 20 years in my life and never ever encountered anyone as appalling as Linley And Simpson estate agents in Wakefield. In addition to the above I had to pay for additional water charges that were caused as a direct result of a leaking toilet in the property. This should clearly be the landlords responsibility and yet I had to pay Yorkshire Water and Linley & Simpson just totally ignore me every time I email regarding this issue. Absolutely appalling service from Ebony Robinson and the rip off landlords she represents. AVOID AVOID AVOID!
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By : DANIEL
6 Jan 2025Same happen to me with "wipe" the door handle. Its obvoius that they try to charge for something, no mater what. It seems that they have arangement with the maintenance companies and have a share from all this.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 57.99999999999999% | £0 | £0 |
| Lettings | 100% | 57.99999999999999% | £340 | £795 |
Address
Linley & Simpson
68 Northgate, Wakefield, West Yorkshire
WF1 3AP
01924 375245
Services offered
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Linley & Simpson Branches (View All 19)
Unjustified Cleaning Charges: ...
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1 Star Review
By : 'Amrutha'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : WF1
8 May 2024
People found this helpful0
Unjustified Cleaning Charges: The request for £140 for cleaning. Lack of Transparency: The lack of... Read Full Review
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Amrutha Madassery Johny said about Linley & Simpson
Services : Letting( As a Tenant )Date: 8th May 2024
Unjustified Cleaning Charges: The request for £140 for cleaning. Lack of Transparency: The lack of transparency
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DO NOT RENT FROM THESE RIP OF ...
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1 Star Review
Ebony
By : 'Aidey'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : WF1
21 Aug 2023
People found this helpful5
DO NOT RENT FROM Linley & Simpson! I paid for a professional end of tenancy clean (have several videos for anyone wishing to see), and they dishonestly claimed that it wasn't good enough and tried to charge me £90 to wipe (THEIR WORD!) the ensuite shower!! My cleaner and I were... Read Full Review
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Aidey Pugh said about Linley & Simpson
Services : Letting( As a Tenant )Date: 20th Aug 2023
DO NOT RENT FROM Linley & Simpson! I paid for a professional end of tenancy clean (have several videos for anyone wishing to see), and they dishonestly claimed that it wasn't good enough and tried to charge me £90 to wipe (THEIR WORD!) the ensuite shower!! My cleaner and I were astounded yet my cleaner arranged to pick up the keys again and go address it if indeed it DID need cleaning again. Linley And Simpson only gave them the front door key and not the fob to the building so my cleaner had a totally wasted journey and afternoon where she could have been doing other work. She called and emailed them saying she needed the fob, and go zero reply. When she managed to speak to someone she had to arrange to go in on yet another day. And STILL they tried to con me out of £90! They also previously charged me to 'WIPE' - not clean, or mend, but to WIPE a door handle!!! Parts of the carpet were also decimated by carpet moths. (This is the SECOND property I've rented from them that has had a carpet moth infestation!) I reported this to Linley And Simpson and the guy they sent did little more than hang a few bags of lavender around the apartment and a few 'smoke bombs' which didn't kill them all. DO NOT RENT FROM THEM! I have rented for a total of 20 years in my life and never ever encountered anyone as appalling as Linley And Simpson estate agents in Wakefield. In addition to the above I had to pay for additional water charges that were caused as a direct result of a leaking toilet in the property. This should clearly be the landlords responsibility and yet I had to pay Yorkshire Water and Linley & Simpson just totally ignore me every time I email regarding this issue. Absolutely appalling service from Ebony Robinson and the rip off landlords she represents. AVOID AVOID AVOID!
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By : DANIEL
6 Jan 2025Same happen to me with "wipe" the door handle. Its obvoius that they try to charge for something, no mater what. It seems that they have arangement with the maintenance companies and have a share ...
Absolutely dishonest agency. ...
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1 Star Review
By : 'Juan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS12
22 Jul 2023
People found this helpful2
Absolutely dishonest agency. We were lured into paying a holding fee under false preconditions and they kept the money in the... Read Full Review
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Juan said about Linley & Simpson
Services : Letting( As a Tenant )Date: 22nd Jul 2023
Absolutely dishonest agency. We were lured into paying a holding fee under false preconditions and they kept the money in the end!
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By : Aidey
21 Aug 2023Yes - that is EXACTLY the same as my experience with this Wakefield branch of Linley And Simpson. As you say, totally dishonest. They're only interested in wringing as much money out of the tenant...
Very ...
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5 Star Review
Fiona
By : 'Jon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
13 May 2023
People found this helpful0
I have been thinking of letting my property for a year or so. Looked and spoke with a few letting agency's. I found a company called linley and Simpson in wakefield. Fiona the lovely lady that I was introduced to for letting my property was very knowledgeable and helpful. I have never... Read Full Review
Comments (0)I have been thinking of letting my property for a year or so. Looked and spoke with a few letting agency's.
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Jon Boy said about Linley & Simpson
Services : Letting( As a Owner )Date: 13th May 2023
I have been thinking of letting my property for a year or so. Looked and spoke with a few letting agency's.
I found a company called linley and Simpson in wakefield.
Fiona the lovely lady that I was introduced to for letting my property was very knowledgeable and helpful.
I have never let out a property before. Fiona took me through all the steps to guide me in the right direction. Fiona is a very professional lady who I would highly recommend. All the staff at lindley and simpson are very polite and helpful.
I would recommend.
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Absolutely brilliant service ...
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5 Star Review
Ebony
By : 'Dorena'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : WF2
17 Apr 2023
People found this helpful0
Absolutely brilliant service by Ebony. So helpful. Nothing was too much for her. Ebony is a real credit to Linley and Simpson. The Lettings team at Wakefield branch as a whole are also very good. Would highly... Read Full Review
Comments (0)Absolutely brilliant service by Ebony. So helpful. Nothing was too much for her. Ebony is a real credit to Linley and Simpson.
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Dorena Evans said about Linley & Simpson
Services : Letting( Property Management )Date: 17th Apr 2023
Absolutely brilliant service by Ebony. So helpful. Nothing was too much for her. Ebony is a real credit to Linley and Simpson.
The Lettings team at Wakefield branch as a whole are also very good. Would highly recommend.
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Was going to rent a property ...
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1 Star Review
By : 'Lloyd'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : WF4
28 Jun 2019
People found this helpful7
Was going to rent a property from these people, and everything seemed fine. The staff could not have been more helpful, until on Friday the 31st of May, I was contacted in the late afternoon, and told I had to pay, there and then £560, payment, they said, for ‘search... Read Full Review
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Lloyd Foster said about Linley & Simpson
Services : Letting( As a Prospective Landlord/Tenant )Date: 27th Jun 2019
Was going to rent a property from these people, and everything seemed fine. The staff could not have been more helpful, until on Friday the 31st of May, I was contacted in the late afternoon, and told I had to pay, there and then £560, payment, they said, for ‘search fees’ and retention fee. I explained that I didn’t have enough in my current account, and would go to the bank first thing Monday to draw funds from my savings account. No good, I was told, it had to be paid that day. They wouldn’t accept payment on a credit card, so I had to draw the cash from a cash machine, on my credit card, pay it in to my current account via The Post Office, and ring L&S back, at 4-45 to pay the £560. Why the rush? Well, the law changed two days later, making these charges illegal. Nice way to treat customers,especially two 70yr olds. Didn’t take the property, at a loss of £560, because how could we trust them after treating us like this. Please, please, don’t be taken in by these people
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By : Aidey
21 Aug 2023Totally agree. They are the most appalling agents I have ever ever rented from. Only interested in duping the tenant and bleeding them for as much money as possible. Utterly...
Only cares for ...
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1 Star Review
By : 'Braj'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
8 Apr 2019
People found this helpful8
The worst agency I have ever used. They are all for protecting landlord even if it means they have to rob tenants. Be careful before you sign contract and make sure you read it properly. When a time come you have to terminate tenancy they will charge you for things you wouldn't even dream... Read Full Review
Comments on Agent Fees
Charges are high.
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Braj said about Linley & Simpson
Services : Letting( As a Tenant )Date: 7th Apr 2019
The worst agency I have ever used. They are all for protecting landlord even if it means they have to rob tenants. Be careful before you sign contract and make sure you read it properly. When a time come you have to terminate tenancy they will charge you for things you wouldn't even dream of. They have charged me for a sofa that was left behind by previous tenant. Never told me that I will have to remove it when I move out. A lot more negatives that I can't put out here.
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By : Anon
15 May 2019Absolutely agree. Steer well...
Refurb ...
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5 Star Review
Emma
Ebony
By : 'happyclient'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF4
12 Feb 2019
People found this helpful0
Within a month of my property becoming empty it was back on the market after a refurb thanks to the help of Ebony and Emma arranging contractors and offering me help and advise on what was required. They were very good answering my many emails with various queries or ringing to discuss the... Read Full Review
Comments on Agent Fees
As I would expect
Comments (0)Within a month of my property becoming empty it was back on the market after a refurb thanks to the help of Ebony and Emma arranging contractors and offering me help and advise on what was required. They were very good answering my many emails with various queries or ringing to discuss the issues. There help was greatly appreciated.
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happyclient said about Linley & Simpson
Services : Letting( As a Owner )Date: 12th Feb 2019
Within a month of my property becoming empty it was back on the market after a refurb thanks to the help of Ebony and Emma arranging contractors and offering me help and advise on what was required. They were very good answering my many emails with various queries or ringing to discuss the issues. There help was greatly appreciated.
Fiona's support at the outset and the final marketing was also appreciated.
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Excellent service & ...
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5 Star Review
Holly
By : 'Liz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WF2
6 Dec 2018
People found this helpful0
From the beginning of my rental journey Holly has been there to guide me through the process. She has patience & excellent communication skills. Any query or question is answered promptly. She is a tremendous asset to the firm. Cannot rate her highly... Read Full Review
Comments on Agent Fees
Reasonable for the service you receive.
Comments (0)From the beginning of my rental journey Holly has been there to guide me through the process.
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Liz Wildey said about Linley & Simpson
Services : Letting( As a Tenant )Date: 6th Dec 2018
From the beginning of my rental journey Holly has been there to guide me through the process.
She has patience & excellent communication skills.
Any query or question is answered promptly.
She is a tremendous asset to the firm. Cannot rate her highly enough
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DO NOT USE THIS ESTATE ...
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1 Star Review
By : 'Rachael'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
12 Dec 2017
People found this helpful5
DO NOT USE THIS ESTATE AGENTS!!! Nothing but appalling customer service from day one. From very minor things such as not bringing the right key so we couldn't actually view the apartment on the arranged day. A huge lack of communication and confusion when contacting me and my housemate to pay... Read Full Review
Comments (0)DO NOT USE THIS ESTATE AGENTS!!!
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Rachael said about Linley & Simpson
Services : Letting( As a Tenant )Date: 12th Dec 2017
DO NOT USE THIS ESTATE AGENTS!!!
Nothing but appalling customer service from day one. From very minor things such as not bringing the right key so we couldn't actually view the apartment on the arranged day. A huge lack of communication and confusion when contacting me and my housemate to pay deposits and fees. Having to ask 3/4 times for any maintenance work to be carried out like it was an inconvenience to them. And to top it off when terminating the contract I left the property in a pristine condition....better than what I found it I'm to then be lied to and told it needed cleaning. When I asked for someone to meet me at the apartment to show me what needed cleaning they wasn't able to do this and said pictures would be sent to me to which they couldn't provide me with because it wasn't true.
I was only renting the property, I cannot imagine how stressful it would be to have to use Linely and Simpson when buying a property!
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Me and my partner moved into ...
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1 Star Review
Emma
Emma
By : 'Stephen'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : WF1
15 Nov 2016
People found this helpful5
Me and my partner moved into a rented property in Wakefield on a 6 month contract basis. When we arrived the carpets had stains on them, the shower door was bent allowing water to flood the bathroom, and there were pain splashed all over the carpets from the redecoration before entering the... Read Full Review
Comments on Agent Fees
Would recommend to anybody
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Stephen said about Linley & Simpson
Services : Letting( As a Tenant )Date: 15th Nov 2016
Me and my partner moved into a rented property in Wakefield on a 6 month contract basis. When we arrived the carpets had stains on them, the shower door was bent allowing water to flood the bathroom, and there were pain splashed all over the carpets from the redecoration before entering the property. On our exit, they tried to charge us for the carpets (even though we had hired a vax cleaner) they charged us �45 for cleaning a few surfaces, and also �50 for minor pin holes on the walls where we had hung a few frames (even though these marks were there when we arrived). Absolutely appalled at the service, even liaised with the director who did absolutely nothing. Overall I feel cheated out of most of my deposit. Stephen.
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1 Star Review
By : 'Amy'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : WF1
27 Aug 2015
People found this helpful22
When I first came into contact with L&S I couldn't have been happier. They quickly arranged a viewing of an ideally located city centre apartment, which was within walking distance of work and actually worked out cheaper than my last place overall. I was thrilled. During the initial... Read Full Review
What agent could do to change your mind?
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
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Comments on Agent Fees
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
Comments (0)When I first came into contact with L&S I couldn't have been happier. They quickly arranged a viewing of an ideally located city centre apartment, which was within walking distance of work and actually worked out cheaper than my last place overall. I was thrilled. During the initial viewing, I noticed that the walls throughout were in very poor condition - there were large black smudges and marks on the walls in every single room. I asked the agent about this and was told this would be sorted before I moved in. There were also a couple of other minor maintenance issues which I was assured would be taken care of. For personal reasons, I had to move my move in date back by 3 weeks; again, L&S accommodated this, didn't charge me anything and overall gave me the impression they were empathetic, attentive and professional.
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Amy said about Linley & Simpson
Services : Letting( As a Tenant )Date: 26th Aug 2015
When I first came into contact with L&S I couldn't have been happier. They quickly arranged a viewing of an ideally located city centre apartment, which was within walking distance of work and actually worked out cheaper than my last place overall. I was thrilled. During the initial viewing, I noticed that the walls throughout were in very poor condition - there were large black smudges and marks on the walls in every single room. I asked the agent about this and was told this would be sorted before I moved in. There were also a couple of other minor maintenance issues which I was assured would be taken care of. For personal reasons, I had to move my move in date back by 3 weeks; again, L&S accommodated this, didn't charge me anything and overall gave me the impression they were empathetic, attentive and professional.
Then I collected the keys, and everything changed.
When I moved in, I immediately noticed the walls were in the same poor, dirty condition. I phoned the office straight away and was told this would be looked in to. I went through the apartment on that first day with an inventory which, signed off by an L&S agent, described every room as being in 'very poor condition'. Aside from the dirty walls, there was a cupboard door hanging off, the oven didn't work, the microwave didn't work, the bathroom door didn't close and the living room lights (apart from being incorrectly fitted), flashed and fizzed when switched on. I immediately logged all maintenance issues that I found. It took three visits from the contractor before all issues were resolved - each time he came, something had been missed off his list of jobs by L&S, meaning he could not do anything until the job was approved.
After I contacted L&S about a list of maintenance issues, I had to resort to sending an email to the office manager as my emails to the agent I had been dealing with had been ignored for 3 weeks. I did not receive any acknowledgement from the manager, but all of a sudden, the agent was back in contact. As a result of the office's delays and not acting on the maintenance issues promptly, I did not have a working oven for 5 days, I did not have a working microwave for 3 months and even then, I had to go out and buy a microwave because the one fitted could not be fixed. I did this and submitted by receipt for reimbursement. I heard nothing until I chased it, and only then was the money reimbursed. A couple of other, minor, issues were resolved, but I still had several issues outstanding, which were never sorted (cupboard door hanging off, part of shower broken and taped up). The walls remained in the same dirty state. Eventually, I was told by the L&S agent that the landlady had not approved a redecoration so this would not be done. When I made the point that a representative of L&S had told me it would be sorted during the viewing, the answer was 'he would not have told you that, he would have told you...', in other words, they were calling me a liar! Perhaps he should not have told that, but he did and the agent who decided that I was making it up was not present at the viewing so was in no position to tell me what I had and had not heard.
Despite never being offered a reduction in rent or a reimbursement (I was paying for a fully furnished apartment, and yet several fixtures and fittings were broken), I had to replace, out of my own pocket, the vacuum cleaner, the ironing board and the iron, all of which were broken (and none of which were noted on the inventory by L&S). The iron was actually a safety hazard - when I tried to use it the first time, it spat blue sparks). I didn't seek reimbursement for these items as, quite frankly, communication was proving to be so poor that i simply couldn't be bothered with the hassle. I did, however, request L&S to confirm that I would not be charged for any of the originals when I left). When I mentioned that I had been forced to replace the items, including mentioning the safety hazard that was the iron, there was no apology.
A huge issue throughout the entire tenancy was communication - on several occasions I had sent emails which were totally ignored (I preferred to keep a record of everything, so did not contact the agents by phone). Only when I forwarded the same message on, requesting a follow up, or forwarded the email to someone else in the office, would I receive an answer. Even then, the answer was usually something along the lines of 'I will get back to you' - there was no urgency, and they gave the impression of not caring at all. I am not in the habit of hassling, or being awkward, but considering I paid my rent on time every single month without fail, I expected L&S to be more attentive to me, as their tenant. On one occasion, the agent even offered an apology for her delay responding to me, but since she hadn't heard from me in 3 weeks, she assumed everything was OK - I had emailed her on 3 separate occasions in those 3 weeks, all of which had been ignored, and when I pointed this out, in answer to her, this too was ignored.
On more than one occasion, I expressly told L&S, by email, that I was not happy and gave my reasons why - I did not receive any acknowledgement or apology. In other words, as long as they were getting their rent on time, they didn't care.
When it came time to end the tenancy, I arranged a check out with another agent, one I had not previously had any contact with, on a day where I could be present. Given the state of the apartment when I moved in, and the general unprofessional way in which L&S had conducted themselves throughout, I did not want to run the risk of having them trying to charge me for issues which were not my fault. THe check out was confirmed. I was then told by my original contact that this date was not possible and when I asked why, it was fobbed off as the other agent making a mistake. The check out would have to be conducted on a day when I was not present. I agreed, on the premise that any issues would be referred to me, and I would take photos of everything as evidence.
After the check out, I received an email asking about part of the shower being taped up despite the fact that this was noted on the inventory and was noted in an email I had sent, as part of the list of maintenance issues. In other words, rather than checking all the documented evidence, L&S tried to blame me for something, for which they would have charged me.
Part of the tenancy agreement was to have the carpets professionally cleaned upon exit, which I did, using the cleaner recommended by L&S. The fee was �85 - at his suggestion, being the usual cleaner for this agency, I contacted the office to confirm if they were happy to deduct �85 from my deposit. I received a reply that yes, 'any monies for carpet cleaning would be deducted'. I replied back insisting that the exact amount of the deduction be confirmed, and eventually (after chasing) this was confirmed in writing. I thought this was particularly sneaky, without a confirming a figure, I did not want to risk them charging me more than the agreed fee, and their reluctance to confirm the amount added to this suspicion.
Overall, Linley and Simpson are fantastic agents, until you sign the tenancy agreement. Once they have 'made the sale', they give the impression of not caring one bit. Ignoring emails was totally unprofessional, and their attitude is one of 'we'll get to you when we feel like it'; this is appalling when, as a tenant, I was paying rent on time, without fail. They came across on more than one occasion as sly (refusing to confirm the amount of deduction, leaving this open and ambiguous, suggesting that I had broken the shower despite documented evidence to the contrary etc) and left me not trusting them, hence why I took photos of every single part of the apartment when I left, in case anything was disputed. The fact that apartment was let to me in 'very poor condition', as signed off by an L&S representative is appalling, especially when there was no offer of rent reduction or reimbursement to reflect this. This gave me the impression that they don't care what the apartment was like, as long as they can get it let out as quickly as possible, to get the rent coming in; in other words, they only care about the money.
All I can suggest to anyone using this agent is that you keep all email communication, take photos on arrival and exit of everything, and make sure you follow every single issue up, regardless, as there was no proactivity from them when I dealt with them.
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1 Star Review
By : 'SARAH'
Services : Letting( As a Tenant )
Rent PCM : £340
Would you recommend ? : No
Postcode : WF15
7 Aug 2015
People found this helpful2
This agency is terrible with customers service. Was reading reviews about this estate agent and many has complained about issues with the estate agent at not great at fixing your issue and just gives a damn if you have money to pay for rent, anything else is like impossible to get their attention... Read Full Review
What agent could do to change your mind?
better customers service and be genuine about your words. have a better attitude and friendly towards your customers! don't just have an eye for our money and make us happy with your service!
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SARAH said about Linley & Simpson
Services : Letting( As a Tenant )Date: 6th Aug 2015
This agency is terrible with customers service. Was reading reviews about this estate agent and many has complained about issues with the estate agent at not great at fixing your issue and just gives a damn if you have money to pay for rent, anything else is like impossible to get their attention on. I have been lied, ignored disgustingly and would never recommend this to anyone! Btw what they lied about was behalf of the landlord words and I caught them out. Very Poor!
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At first i was fairly ...
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1 Star Review
By : 'wakefield_resident'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : WF1
7 Jul 2014
People found this helpful1
At first i was fairly ambivalent regarding linley and simpson's service as having heard nothing but dire reviews i myself, had not had any issues with them. HOWEVER: I recently made the mistake of asking for information regarding the fees due on my account. the information that i was given was... Read Full Review
Comments (0)At first i was fairly ambivalent regarding linley and simpson's service as having heard nothing but dire reviews i myself, had not had any issues with them.
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wakefield_resident said about Linley & Simpson
Services : Letting( As a Tenant )Date: 6th Jul 2014
At first i was fairly ambivalent regarding linley and simpson's service as having heard nothing but dire reviews i myself, had not had any issues with them.
HOWEVER: I recently made the mistake of asking for information regarding the fees due on my account. the information that i was given was not only inaccurate but resulted in a "penalty fee" on top of the outstanding balance. after a brief and rather rude explanation from a staff member, the extent of their poor business practice became painfully apparent.
its rare to find a business that can be so deserving of its poor reputation for so long without being disenfranchised. i only hope that prospective customers do not fall for false reviews or rely on the testaments that they publish on their website. AVOID AT ALL COSTS.
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Over the 2 and half years of ...
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1 Star Review
By : 'timo123'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
7 Nov 2013
People found this helpful6
Over the 2 and half years of renting with this agent, I have found it to have gone downhill since Leanne sadly left, who was always really helpful and polite. After she left, we realised all the staff in the Wakefield office were extremely rude, unhelpful and did not help with queries at all. I'd... Read Full Review
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timo123 said about Linley & Simpson
Services : Letting( As a Tenant )Date: 7th Nov 2013
Over the 2 and half years of renting with this agent, I have found it to have gone downhill since Leanne sadly left, who was always really helpful and polite. After she left, we realised all the staff in the Wakefield office were extremely rude, unhelpful and did not help with queries at all. I'd like to warn prospective tenants they charge £50.00 + VAT to go onto a rolling tenancy, which basically means they are charging you to do absolutely nothing. No mention of that before you sign up with them. I will never rent off them again, and have heard other people say exactly the same thing. Really poor considering we always paid rent on time, and never once caused them any problems.
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Linley and Simpson offer an ...
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5 Star Review
Emma
ross
By : 'Slink'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WF2
19 Aug 2013
People found this helpful0
Linley and Simpson offer an excellent customer service. From viewing the property right up to leaving. All of the staff in wakefield welcome you in and speak to you in a friendly and respectful manner. we were 21 at the time a lot of other lettings agents didnt take us seriously but not linley and... Read Full Review
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Slink said about Linley & Simpson
Services : Letting( As a Tenant )Date: 19th Aug 2013
Linley and Simpson offer an excellent customer service. From viewing the property right up to leaving. All of the staff in wakefield welcome you in and speak to you in a friendly and respectful manner. we were 21 at the time a lot of other lettings agents didnt take us seriously but not linley and simpson, they were lovely. After been shown around by Ross we chose our flat. The application was done in branch with Emma who explained everything to us and made sure our needs had been met. During our stay in our flat the landlord would often turn up eithout notice. Lindley and simpson found out about this and immediately checked with us to make sure this was not bothering us. There are countless things they have done to be helpful and exceeded all of our expectations far too many to list. The only negative we had was that there were renewal charges at £60 a time but this is nothing to do with the wakefield branch. Should i want to rent again or become a landlord in the future, Linley and Simpson will always be my first choice. I would like to thank all of the staff in the wakefield branch and hope they keep doing what they are doing now, providing the BEST lettings experience on the market
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I will never use linley ad ...
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1 Star Review
By : 'Megan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF17
31 Jan 2013
People found this helpful10
I will never use linley ad Simpson again as they were very unhelpful and did not respond to any of my phone calls. I rented a property of them for 6 months and within a couple of months the house became very damp and black mould was growing everywhere damaging my belongings. I complained to them... Read Full Review
What agent could do to change your mind?
Need to sort problems out straight away instead of leaving them til the tenant has moved out
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Megan said about Linley & Simpson
Services : Letting( As a Tenant )Date: 31st Jan 2013
I will never use linley ad Simpson again as they were very unhelpful and did not respond to any of my phone calls. I rented a property of them for 6 months and within a couple of months the house became very damp and black mould was growing everywhere damaging my belongings. I complained to them nearly every week of this and all I got in return was it will be dealt with in the new year (this was in November). I have since moved out because i am pregnant and the black mould is not good for me or my unborn child and they are trying to blame the damp and mould on me even though they was made award of it and because of they negligence the condition got a lot worse. Safe to say I will not be using them again and certainly not recommending them.
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I have LET a number of ...
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1 Star Review
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
16 Jan 2013
People found this helpful11
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months... Read Full Review
What agent could do to change your mind?
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months remaining on the current tenancy Inability to follow an in-house complaints procedure Inability to speak to tenants with curacy or respect DO NOT USE LINLEY & SIMPSON - YOU HAVE BEEN WARNED !!!
Comments (3)I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of:
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Ryan said about Linley & Simpson
Services : Letting( As a Tenant )Date: 16th Jan 2013
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of:
Attitude problems (Kerry especially)
Inability to return phone calls
Showing the property to prospective tenants with 6 months remaining on the current tenancy
Inability to follow an in-house complaints procedure
Inability to speak to tenants with curacy or respect
DO NOT USE LINLEY & SIMPSON - YOU HAVE BEEN WARNED !!!
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By : Ross Harding, Branch Manager
17 Jan 2013Unfortunately this is the down side to being listed on a review website. It allows tenants to post lies and abuse about agents. This particular tenant has left the property in an appalling...
Absolutely first class ...
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5 Star Review
ross
Lindsay
By : 'Louise'
Services : Letting( As a Owner )
Would you recommend ? : Yes
1 Aug 2012
People found this helpful0
Absolutely first class service could not ask for more, efficient, friendly helpful, would highly... Read Full Review
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Louise Larking said about Linley & Simpson
Services : Letting( As a Owner )Date: 1st Aug 2012
Absolutely first class service could not ask for more, efficient, friendly helpful, would highly recommend!
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some itenery was not made ...
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4 Star Review
By : 'mr'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
29 Jul 2012
People found this helpful0
some itenery was not made clear until sighning for keys to... Read Full Review
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mr mrs l d watford said about Linley & Simpson
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Jul 2012
some itenery was not made clear until sighning for keys to property
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Complaints Procedure
<pre><strong>Customer Complaints Handling<br /></strong><br /><strong>Procedure<br /></strong><br />Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:<br /><br />- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.<br /><br />- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.<br /><br />- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.<br /><br />- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk<br /><br />- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.</pre>
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Last updated at 5/22/2012, 3:58:33 AM by allAgents
