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Dock St Leeds, Leeds LS10
3.2/5, 96 Reviews
55% Recommended
100% sales valuation accuracy
60% letting valuation accuracy
100% sales fee satisfaction
58% letting fee satisfaction
Morgans was founded in September 1997 with the specific aim of establishing and developing city living in Leeds. Our business is built around the principles of hard work, customer service and market expertise. We continue to approach each day as if it\'s our first. Our offices are open over 60 hours a week, includ
ing four late nights until 8pm and a full day on a Saturday, making us the most accessible agent in the city centre.
Morgans has grown organically and with control and now employs 45 people, 36 of whom work in the city centre office at 1 Dock Street, in the heart of Leeds\' riverside area.
We like to do things a little bit differently...call into our award winning office at One Dock Street and tell one of our experienced team exactly what you\'re looking for. Once we have a handle on what you want, we\'ll walk you to a couple of properties. Many of our team live in the city centre so have excellent knowledge of the area. We will ask you for honest feedback after the first viewing to fine tune your search. Knowing exactly what you like and what you don\'t like means there\'s a really good chance that we\'ll be able to find your perfect place.
Call our team on 0113 398 0098 and find out why we\'re not your typical estate agent.
Latest Reviews
Lucia Widdop
Ladislav Slunečko
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £197,500 | £249,950 |
| Lettings | 60% | 57.99999999999999% | £425 | £1,395 |
Areas covered
- LS1
- LS10
- LS2
Address
Linley & Simpson
1 Dock Street, Leeds, West Yorkshire
LS10 1NB
0113 398 0099
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- ?Zoopla
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Latest Properties
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Linley & Simpson Branches (View All 19)
Terrible and ...
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1 Star Review
By : 'Uark'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS10
Nov 15, 2022
People found this helpful2
Absoloutley disgusting handing my keys in and they are trying over charge me like an additional 2 weeks rent, and £132 for end of tenancy clean when in their own words there was a bit of dust and shower smudges. They also claimed they hadn’t received my keys and... Read Full Review
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Absoloutley disgusting handing my keys in and they are trying over charge me like an additional 2 weeks rent, and £132 for end of tenancy clean when in their own words there was a bit of dust and shower smudges.
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Uark said about Linley & Simpson
Services : Letting( As a Tenant )Date: 15th Nov 2022
Absoloutley disgusting handing my keys in and they are trying over charge me like an additional 2 weeks rent, and £132 for end of tenancy clean when in their own words there was a bit of dust and shower smudges.
They also claimed they hadn’t received my keys and didn’t end the tenancy until 2 weeks after. The staff they have at the front desk clearly lack training and common sense and they clearly don’t give a crap how they treat tenants.
If anyone is moving into 33 balmoral Place brewery wharf I advise you not too as the lights make a horrible buzzing sound and the heating does not work. Lights and electrics are faulty and will probably trip when you move in as they did with me.
The staff are unprofessional and extremely incompetent Althea messed up my viewings on 3 occasions originally and I am still receiving text messages from them advising that someone’s coming to view the apartment 3 weeks after I’ve left this just shows how unorganised and incompetent they are. I would seriously advise to use another letting agent.
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HONEST EXPERIENCE FOR ...
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1 Star Review
Lydia
By : 'Lucia'
Services : Letting( As a Tenant )
Rent PCM : £755
Would you recommend ? : No
Postcode : LS9
Mar 18, 2022
People found this helpful5
HONEST EXPERIENCE FOR RENTERS: I rented a property for four years, initially it was under Morgan's and the experience was pretty good, our viewing went well, the team were helpful and warm, they communicated well and we had an amazing property manager named Lydia who went above and beyond,... Read Full Review
Comments (0)HONEST EXPERIENCE FOR RENTERS:
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Lucia Widdop said about Linley & Simpson
Services : Letting( As a Tenant )Date: 18th Mar 2022
HONEST EXPERIENCE FOR RENTERS:
I rented a property for four years, initially it was under Morgan's and the experience was pretty good, our viewing went well, the team were helpful and warm, they communicated well and we had an amazing property manager named Lydia who went above and beyond, quick to action and maintenance and pleasant to speak with, hence our repeated renewal.
Unfortunately, some time down the line Morgans was bought out by Linley and Simpson and that is when our problems began.
We weren't actually introduced to a property manager or informed once our former property manager had left the business, therefore we had to communicate to a general email with no idea of who was the appropriate contact. Over the years, we would be contacted by various staff members which made communication, jarring, confusing and inconsistent as we never were properly told who was the most appropriate contact for different issues. Eventually we were given a named property manager however, whenever we contacted her we would receive no reply and be contacted by yet another member of the staff.
When we eventually had an issue with noisy neighbours and asked for Linley's support with dealing with it we were rudely rebuffed with very little empathy and no efforts whatsoever to help us resolve the issue which played a very large part in us deciding to leave.
When the pandemic happened, we were repeatedly in disagreements as they tried to arrange maintenance and flat inspections despite our repeat explanations that we were shielding due to one of us being incredible vulnerable to coronavirus. Multiple times contractors were booked in without our consent and then turned up without masks.
The communication with Linley and Simpson is absolutely atrocious. Every single email from them is just rude, patronising and curt in tone. They are quite sarcastic and very finger-pointy, you are often left feeling gaslighted and unsettled when trying to deal with basic issues. There's no interest in relationship building, only attempts to make you feel inferior as tenants despite renting being a partnership between tenant, landlord and agent.
The absolute WORST part of the whole ordeal was trying to regain a deposit. Ours was 865 pounds so a LOT of money to have to negotiate for. Despite us ensuring the property was clean and taking 60+ photos, they argued that because we'd handed in the keys early, mess which occurred AFTER we had left (bearing in mind they could access the property as could the ten viewings they held plus contractors, landlord etc) were still our responsibility, we received rude and gaslighting emails, accusations of mess which we had evidence to prove was not ours, they tried everything possible to squeeze as much money as possible.
Interestingly, a colleague of mine happened to be going through the exact same rigmarole to retrieve her deposit and had the same experience. I note from other reviews here that the experience has been the same for other tenants.
They were slow to reply and incredibly rude and unprofessional with an aggressive tone. They tried every tactic in the book to try and push us into giving up more deposit ranging from gas-lighting, to aggressive, bullying and harassing emails to sarcastic responses. Had we not have been able to come to an agreement on the deposit, we were fully prepared to take it further with our tenancy deposit scheme, this was also with support from Citizens Advice due to their poor handling of the deposit.
Overall, absolutely vile in every way, incredibly disrespectful, cold and aggressive to tenants, unprofessional and disorganised. If you are considering renting a property, do you yourself a favour and steer clear. And God forbid if you are renting there already, take photos, understand your rights and if they try it with the deposit be prepared to go to your deposit resolution scheme. I will be doing what I can to report this joke of an agent to try and protect future tenants from what was a truly awful experience.
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AVOID CHOOSE SOMEWHERE ...
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1 Star Review
By : 'Ladislav'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS9
Feb 24, 2022
People found this helpful2
AVOID THIS AT ALL COSTS, THERE ARE MANY OTHER BETTER OPTIONS. If you sign into anything with these, you will regret it for the rest of your contract and possibly beyond. After you have signed, things will make a quick... Read Full Review
Comments (0)AVOID THIS AT ALL COSTS, THERE ARE MANY OTHER BETTER OPTIONS.
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Ladislav Slunečko said about Linley & Simpson
Services : Letting( As a Tenant )Date: 24th Feb 2022
AVOID THIS AT ALL COSTS, THERE ARE MANY OTHER BETTER OPTIONS.
If you sign into anything with these, you will regret it for the rest of your contract and possibly beyond.
After you have signed, things will make a quick turn.
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Rude and unprofessional ...
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1 Star Review
By : 'Firuza'
Services : Letting( As a Tenant )
Rent PCM : £1395
Would you recommend ? : No
Postcode : LS10
Jan 6, 2021
People found this helpful0
Called to add a property to an already booked slot and been informed that the booking had been cancelled. No one bothered to call me to inform about cancellation and I wonder if I’d get to know about it if I hadn’t called. Also extremely rude agent on the phone (she... Read Full Review
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Firuza said about Linley & Simpson
Services : Letting( As a Tenant )Date: 6th Jan 2021
Called to add a property to an already booked slot and been informed that the booking had been cancelled. No one bothered to call me to inform about cancellation and I wonder if I’d get to know about it if I hadn’t called. Also extremely rude agent on the phone (she didn’t even bother introducing herself). Was told that a different agent would give me a call back. When I kindly asked her to note a few questions so that the agent calling me had an idea what I was enquiring about and would be able to answer my questions during his call (rather than yet again inform me that he’d call me back), she just interrupted me. When I insisted and explained I didn’t have a whole day to spend on the phone, so I’d be extremely helpful if she could note those questions, she didn’t bother taking any notes and I was told yet again that I’d get a call back. Rude. Unprofessional. Ignorant. Would not recommend. And all of this on top of overpriced properties. Stay away.
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Really Poor ...
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1 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £790
Would you recommend ? : No
Postcode : LS1
Aug 21, 2020
People found this helpful0
I had signed an agreement prior to receiving the tenancy agreement for moving in on the 1st August. No agreement was sent, no email or call telling me there would be a delay. I rang them the day before I was due to move in to see if I would be signing the agreement in branch instead. They told me... Read Full Review
Comments (0)I had signed an agreement prior to receiving the tenancy agreement for moving in on the 1st August. No agreement was sent, no email or call telling me there would be a delay. I rang them the day before I was due to move in to see if I would be signing the agreement in branch instead. They told me they still hadn't done the EICR test yet so I couldn't move in.
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Tom Young said about Linley & Simpson
Services : Letting( As a Tenant )Date: 21st Aug 2020
I had signed an agreement prior to receiving the tenancy agreement for moving in on the 1st August. No agreement was sent, no email or call telling me there would be a delay. I rang them the day before I was due to move in to see if I would be signing the agreement in branch instead. They told me they still hadn't done the EICR test yet so I couldn't move in.
This was less than 24 hours notice and if I hadn't rang when were they planning on telling me? when I arrived? Halfway up to Leeds? Eventually the tests were done and I was able to move in. I asked if the parking fee I incurred booking in advance for move in on the 1st could be refunded by them a gesture of good faith after their poor actions. I have asked multiple times since and still no answer.
Most emails take too long to be replied to or are just ignored. Promises made to get back to me in an hour/end of day were broken. I had to call each day in the run up to moving in to get more information as they didn't seem to tell me anything unprompted.
I understand due to COVID-19 that a delay in a move in could have occurred and I don't have a problem with that. All they had to do was give me advanced notice and it would have been fine! So the lack of communication from them was either on purpose or just due to incompetence in operating under different circumstances and I'm not sure which is worse!
The staff who helped me find the property in the first place or try to help me e.g Casey and Georgina were really nice, helpful and attentive but everything else that happened left a lot to be desired.
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Definitely would ...
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5 Star Review
Karen
By : 'Judita'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : LS7
Jul 22, 2020
People found this helpful0
I would definitely recommend Linley and Simpson Leeds city centre . Fantastic costumer service by Karen with beautiful blond hair ! She is very polite and honest . Knows how to deal with costumers . Also very helpful... Read Full Review
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Judita said about Linley & Simpson
Services : Letting( As a Tenant )Date: 22nd Jul 2020
I would definitely recommend Linley and Simpson Leeds city centre . Fantastic costumer service by Karen with beautiful blond hair ! She is very polite and honest . Knows how to deal with costumers . Also very helpful !
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I can highly recommend Linley ...
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5 Star Review
Graham
Liam
By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS7
Jun 10, 2020
People found this helpful0
I can highly recommend Linley and Simpson, Dock Street branch, Leeds. Both Liam and Graham were really proactive when my son needed to find a rented flat . Liam was extremely helpful when I initially contacted the branch and quickly sought the advice from Graham, the viewing agent, who used his... Read Full Review
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Mrs Dalton said about Linley & Simpson
Services : Letting( As a Tenant )Date: 10th Jun 2020
I can highly recommend Linley and Simpson, Dock Street branch, Leeds. Both Liam and Graham were really proactive when my son needed to find a rented flat . Liam was extremely helpful when I initially contacted the branch and quickly sought the advice from Graham, the viewing agent, who used his knowledge and expertise to source a rented flat. Jasmine was also very efficient at preparing the documentation required to secure the rental. A very professional and efficient Lettings Agency.
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Rarely answer the phone, rude ...
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1 Star Review
By : 'Brian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS12
Jun 1, 2020
People found this helpful4
Rarely answer the phone, rude in emails, generally unhelpful. The tone of their communications is not what one would expect as a customer, outright rude or condescending at times. I specifically avoided this Estate agent due to poor reviews, but they acquired the agency I had chosen almost... Read Full Review
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Brian Storm said about Linley & Simpson
Services : Letting( As a Tenant )Date: 1st Jun 2020
Rarely answer the phone, rude in emails, generally unhelpful. The tone of their communications is not what one would expect as a customer, outright rude or condescending at times. I specifically avoided this Estate agent due to poor reviews, but they acquired the agency I had chosen almost immediately after I signed the lease.
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Linley and Simpson, Dock ...
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5 Star Review
Andy
James
By : 'Rosemary'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LS2
May 29, 2020
People found this helpful0
Linley and Simpson, Dock Street, Leeds have guided me successfully through the purchase of a fabulous city centre studio apartment. From January until the end of May the staff have been efficient and professional. The restrictions and challenges of the coronavirus pandemic have been dealt with... Read Full Review
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Rosemary Nadin-Pummell said about Linley & Simpson
Services : Sales( As a Buyer )Date: 29th May 2020
Linley and Simpson, Dock Street, Leeds have guided me successfully through the purchase of a fabulous city centre studio apartment. From January until the end of May the staff have been efficient and professional. The restrictions and challenges of the coronavirus pandemic have been dealt with carefully and I received excellent personal attention. A special mention to Andy, James and Ed; thank you for making me feel valued. I will recommend Linley and Simpson to anyone who wishes to have a smooth selling, purchase or rental experience.
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Me and my partner had been ...
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1 Star Review
By : 'Agostina'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : LS10
May 8, 2020
People found this helpful0
Me and my partner had been very interested in one of the flats advertised by the letting agency. Obviously, due to coronavirus situation it was impossible to get in touch with them on the phone. I tried to contact them via email, given the company kept adverting flats to be available in the coming... Read Full Review
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Agostina López said about Linley & Simpson
Services : Letting( As a Prospective Landlord/Tenant )Date: 8th May 2020
Me and my partner had been very interested in one of the flats advertised by the letting agency. Obviously, due to coronavirus situation it was impossible to get in touch with them on the phone. I tried to contact them via email, given the company kept adverting flats to be available in the coming months. The flat I was interested in was due to be available in July. The ad said a virtual tour video for the flat was available. I tried to book one - with no results. I filled the Managed Assured Shorthold Tenancy Agreeement (AST) - with no one getting in touch with me. I got received, however, a bunch of emails where the letting agents were offering me different flats - none of those emails would address my enquires about the particular flat I was interested in. I gave them my phone number to enable them an easy contact with me. But they still preferred sending me more emails with not relevant content. It took me to write a very long email, written partly in capital letters, to finally receive a response from them related to the flat I was interested in. They have no virtual tours available - even though they claim so in their property advertisements. It takes them ages to deal with enquires. I fully understand the pandemic situation, but if they keep putting properties on the market (and have time for this), they should be able to deal with clients' enquires respectively. It's a big shame....because I really hoped to rent that flat, but seeing their approach to deal with my initial enquires, I would be afraid of how they would deal with any issues that could potentially arise during tenancy. Not worth your time.
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Hassle- free services. ...
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5 Star Review
By : 'Azumi'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : LS12
Mar 4, 2020
People found this helpful0
Hassle- free services. Viewing agent was very helpful and supportive and final paper work was superb with all concerns adequately... Read Full Review
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Azumi Ikenna-Ononugbo said about Linley & Simpson
Services : Letting( As a Tenant )Date: 4th Mar 2020
Hassle- free services. Viewing agent was very helpful and supportive and final paper work was superb with all concerns adequately addressed.
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Worst letting agents ...
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1 Star Review
Kerry
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £830
Would you recommend ? : No
Postcode : LS10
Feb 22, 2020
People found this helpful3
Worst letting agents I've ever used. Had problems moving in (replacing an existing housemate) no paperwork was drawn up, I wasn't told who to pay rent to, how the deposit would work, then emails/calls went ignored. We've reported about 6 maintenance problems since living here and ... Read Full Review
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Luke Caudwell said about Linley & Simpson
Services : Letting( As a Tenant )Date: 22nd Feb 2020
Worst letting agents I've ever used. Had problems moving in (replacing an existing housemate) no paperwork was drawn up, I wasn't told who to pay rent to, how the deposit would work, then emails/calls went ignored. We've reported about 6 maintenance problems since living here and only 1 (malfunctioning boiler) has been actioned. Toilet stopped working 9 days ago, problem was reported on day 1 and chased on days 2 and 4 - 8 days later I got a number from L&S saying "maybe you should give them a call and see where they are"...this was from the department who are meant to arrange all maintenance!! Overall shocking company, awful experience and definitely will not be using again.
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Casey is fantastic asset to ...
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5 Star Review
By : 'Monika'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : LS10
Nov 7, 2019
People found this helpful0
Casey is fantastic asset to the company, extremely professional, excellent customer service, thank you so much from Kev & Mon. You are a... Read Full Review
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Monika kludka said about Linley & Simpson
Services : Letting( As a Tenant )Date: 7th Nov 2019
Casey is fantastic asset to the company, extremely professional, excellent customer service, thank you so much from Kev & Mon. You are a superstar
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Extremely rude staff members, ...
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1 Star Review
By : 'Julie'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : LS1
Oct 28, 2019
People found this helpful2
Extremely rude staff members, arrogant, unprofessional. The worst customer service I've ever experienced in my life. I would not recommend them to anyone. If director doesn't care to train the staff members they will be always rude to customers. No other agency in Leeds have shocking... Read Full Review
Comments (1)Was this helpful?:
Julie anderson said about Linley & Simpson
Services : Letting( As a Tenant )Date: 28th Oct 2019
Extremely rude staff members, arrogant, unprofessional. The worst customer service I've ever experienced in my life. I would not recommend them to anyone. If director doesn't care to train the staff members they will be always rude to customers. No other agency in Leeds have shocking customer service like this one
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By : Lucy
Oct 28, 2019Good morning Julie. Thank you for taking the time to provide your feedback. I'm really sorry that you have been unhappy with elements of our service. We take such feedback very seriously and we...
I couldn't give 0 ...
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1 Star Review
By : 'Dany'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS1
Oct 8, 2019
People found this helpful4
I couldn't give 0 Worst experience ever Specially with Milly at Leeds branch Has not clue what she's doing there. They need to look a bit more about employing the Wright... Read Full Review
Comments (1)I couldn't give 0
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Dany said about Linley & Simpson
Services : Letting( As a Tenant )Date: 8th Oct 2019
I couldn't give 0
Worst experience ever
Specially with Milly at Leeds branch
Has not clue what she's doing there. They need to look a bit more about employing the Wright staff.
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By : Lucy
Oct 11, 2019Hi Dany, thank you for taking the time to provide your feedback. We believe that we have resolved your queries via email, but if you have any further thoughts or comments please email them to Lisa...
I am so pleased to have ...
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5 Star Review
Sarah
Sarah
By : 'Anne-Marie'
Services : Letting( As a Owner )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : LS6
Sep 24, 2019
People found this helpful0
I am so pleased to have changed our management agent to Morgan's. Everyone we have dealt with have been totally professional and approachable. Thanks especially to Sarah and Rebecca. We now have two properties fully managed by this expert team and would totally recommend to... Read Full Review
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Anne-Marie Stenson said about Linley & Simpson
Services : Letting( As a Owner )Date: 24th Sep 2019
I am so pleased to have changed our management agent to Morgan's. Everyone we have dealt with have been totally professional and approachable. Thanks especially to Sarah and Rebecca. We now have two properties fully managed by this expert team and would totally recommend to others.
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Amazing experience with ...
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5 Star Review
Matthew
By : 'Mohammed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS1
Sep 4, 2019
People found this helpful0
My experience with Morgan city living has been amazing especially my property agent Matthew Kendrick has been amazingly support in terms of any queries i have about my property or arranging a handyman, he is always there to help in any way he can which is amazing! Great service, amazing staff!... Read Full Review
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Mohammed Khan said about Linley & Simpson
Services : Letting( As a Tenant )Date: 4th Sep 2019
My experience with Morgan city living has been amazing especially my property agent Matthew Kendrick has been amazingly support in terms of any queries i have about my property or arranging a handyman, he is always there to help in any way he can which is amazing! Great service, amazing staff! Would definitely recommend!
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Good central Leeds ...
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5 Star Review
Lydia
By : 'Dr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS9
Aug 23, 2019
People found this helpful0
I had a good experience with Morgan's. The property manager, Lydia Craig, was very friendly and professional and when issues arose got them sorted promptly. Renting through Morgan's was very easy. When I initially viewed properties with them, I felt like they really understood what I... Read Full Review
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Dr Shaw said about Linley & Simpson
Services : Letting( As a Tenant )Date: 23rd Aug 2019
I had a good experience with Morgan's. The property manager, Lydia Craig, was very friendly and professional and when issues arose got them sorted promptly. Renting through Morgan's was very easy. When I initially viewed properties with them, I felt like they really understood what I wanted and gave me options under budget (rather than try to push me up).
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I cannot speak high enough of ...
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5 Star Review
Casey
By : 'Hossein'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : LS7
Aug 1, 2019
People found this helpful0
I cannot speak high enough of Casey Grieveson at Morgan City Living. Throughout the period I was looking for a property, she was very informative and kept me up-to-date about the best properties available on the market. Without her help I couldn't even image to be able to fine such a decent... Read Full Review
Comments (0)I cannot speak high enough of Casey Grieveson at Morgan City Living.
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Hossein Miraftabi said about Linley & Simpson
Services : Letting( As a Tenant )Date: 1st Aug 2019
I cannot speak high enough of Casey Grieveson at Morgan City Living.
Throughout the period I was looking for a property, she was very informative and kept me up-to-date about the best properties available on the market. Without her help I couldn't even image to be able to fine such a decent property.
Thanks you Casey for all you help.
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My experience of flat ...
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5 Star Review
Lydia
By : 'Li'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS10
Jul 30, 2019
People found this helpful0
My experience of flat viewing/ contract signing/ communication during tenancy is very positive. Emails I sent are replied with good level of details in a good time scale. Very professional. Special thanks to Lydia Craig... Read Full Review
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Li Z said about Linley & Simpson
Services : Letting( As a Tenant )Date: 30th Jul 2019
My experience of flat viewing/ contract signing/ communication during tenancy is very positive. Emails I sent are replied with good level of details in a good time scale. Very professional. Special thanks to Lydia Craig :)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Morgans, a member of the Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure is in place. This provides for the matter to be dealt with internally and, in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
If you believe you have a complaint, please write in the first instance to:
Jacqui Pringle
Operations Manager
Morgans Cityliving
1 Dock Street
Leeds
LS10 1NB
Or email j.pringle@cityliving.co.uk
Your written complaint will:
be acknowledged within 24 hours whenever practicable but in no longer than 3 working days,
investigated thoroughly in accordance with established in-house procedures and
a formal reply will be sent to you within 15 working days of receipt of your complaint.
If you are not satisfied with the outcome of our initial investigation, you are provided with a further and final opportunity to have the complaint reviewed by a member of the senior management team, who has not already been involved in the initial investigation. This should be raised with Jonathan Morgan, MD, at the above address and he will conduct the review.
In the event that the final review, as detailed above, still fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
www.tpos.co.uk
We have client money protection via ARLA – MO200870 and NAEA – C0011302
Last updated at 7/10/2019, 3:04:44 AM by allAgents
