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Staines, TW18
3.8/5, 22 Reviews
68% Recommended
67% letting valuation accuracy
81% letting fee satisfaction
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"I can recommend Kings..."
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5 Star Review
Sandra
By : 'Natalia'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : TW18
24 Feb 2021
People found this helpful0
It was nice to work with Kings Lettings. Many thanks to agent Sandra. My partner and I arranged viewing on Saturday, and as we were happy with the property, decided to proceed. Sandra promptly sent us the application forms. In one week agency managed to finish all the paperwork. Next Saturday we moved in our new home! I’d like to mention great communication with agents and managers, they promptly answered all the questions, provided us with all the necessary documents. Definitely I can recommend them.
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Charlotte Hardy
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 81.00% | £925 | £1,785 |
Address
Kings Lettings
16 Church Street, Staines, Surrey
TW18 4EP
01784 464040
Services offered
- Sales
- Lettings
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- Mortgage Advice
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Kings Lettings Branches (View All 6)
AVOID! If there was a zero ...
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1 Star Review
jade
By : 'George'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : No
Postcode : TW18
18 Oct 2024
People found this helpful0
AVOID! If there was a zero star, then I would give zero. Kings Lettings normally undervalue the rental value and try to arrange as many viewings with no quality tenant criteria. They purposefully lie to prospective tenants in order to get the deal. They use a model like agent as a way to TRAP any... Read Full Review
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George said about Kings Lettings
Services : Letting( As a Owner )Date: 18th Oct 2024
AVOID! If there was a zero star, then I would give zero. Kings Lettings normally undervalue the rental value and try to arrange as many viewings with no quality tenant criteria. They purposefully lie to prospective tenants in order to get the deal. They use a model like agent as a way to TRAP any prospective tenants.
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Disgraceful ...
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1 Star Review
Jeanette
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £1785
Would you recommend ? : No
Postcode : TW15
11 Mar 2024
People found this helpful0
DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to let my dog or children out for months. We realised very quickly that... Read Full Review
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Charlotte Hardy said about Kings Lettings
Services : Letting( As a Tenant )Date: 11th Mar 2024
DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to let my dog or children out for months. We realised very quickly that the heating and hot water didn't work well. We reported... And reported... And reported... Eventually four months later they decided somebody could come and have a look. By this time we were in minus temperatures and the house would heat to a maximum of 13 degrees. The water was tepid and not hot enough to kill off any germs. The plumber that came round said that the agents had been told time and time again it won't work properly because of the plumbing... But they still let it this way. We were so unwell that I couldn't work. My daughter had constant chronic flu like symptoms. I was put on an urgent ent cancer referral because of how unwell I was. There was mould in the bathroom, conservatory, my bedroom wardrobes, my daughter's room and most of the windows. Oliver king - the very unhelpful, politician like owner who inherited daddy's business struggles with customer service and advised us he could give us some cleaning tips... Obviously we had been cleaning it and it kept coming back. We had a gas safety inspection from one of their contractors - he stood Infront of the boiler and did nothing and signed it off as safe. he put the thermostat on top of the radiator and said look, all is fine... So we asked for another contractor.A matter of weeks later another engineer came and condemned it as it was unsafe. This put our family in danger. We had to have a new boiler as the old one now was unsafe to use. We ended up demanding to have alternative accommodation while the boiler was done as it was 5 degrees in our house. They reluctantly gave us one room in a Travelodge for a family of four and a dog.... Eventually the new boiler was fitted and it still didn't work properly. It was 17 degrees maximum which isn't even room temperature. We were stuck, we couldn't afford to move and couldn't complain anymore as we were worried about unfair eviction. We took out a huge loan just to get out as our health was so so so bad. Just to get out of this situation we had to keep our tenancy with kings for two months until the end of our notice, plus two months rent at our new home, plus the deposit. We told Jeanette before we left that we felt really sorry for the new tenants and that something had to be done about the mould and heating. She told us to leave the wardrobe doors open instead of investigating. Which we did anyway. They have no care for health and wellbeing. Just money. Early Jan there was a mains water leak through the ceiling. Jeanette blamed us saying it was our fault for not having the heating on after we moved out. We got our own plumbers report which stated that it was due to an old part which was so old it was brittle and had snapped causing the leak and the heating wouldn't have helped as there were no heating pipes in the loft and no insulation. Jeanette ignored all our emails of evidence and all our questions. We went into the loft to take a look and found the cold water storage tank was filthy and full of debris. It was disgusting. We were washing in that and breathing in the spores. Again, Jeanette ignored us. We are awaiting our environmental health report. Absolutely disgraceful. We complained and Oliver just wasn't interested at all. They tried to take our entire deposit to try and cover their contractor fees and the landlords insurance excess. Which we had to continually dispute until the speak of legal action miraculously made them decide to return our entire deposit. Which proves they were just trying to extort our hard earned money even after having to lose so much money just to get out of the situation. They side with landlords not tenants. Horrible company
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5 Star Review
Jeanette
By : 'Joe'
Services : Property Management
Sold price : £1300
Would you recommend ? : No
Postcode : TW19
14 Mar 2023
People found this helpful0
Excellent services from Kings Letting for 10 years in a row..Very professional, straight forward, caring people of Kings Lettings. Trustworthy... Read Full Review
Comments (0)Excellent services from Kings Letting for 10 years in a row..Very professional, straight forward, caring people of Kings Lettings.
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Joe said about Kings Lettings
Services : Property Management( )Date: 14th Mar 2023
Excellent services from Kings Letting for 10 years in a row..Very professional, straight forward, caring people of Kings Lettings.
Trustworthy Agent
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Let a property knowing the ...
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1 Star Review
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : TW15
15 Dec 2022
People found this helpful1
Let a property knowing the heating and hot water wasn't working adequately. Worst experience of my life. Don't touch with a bargepole. Four months later I'm still in a position with no... Read Full Review
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Charlotte said about Kings Lettings
Services : Letting( As a Tenant )Date: 15th Dec 2022
Let a property knowing the heating and hot water wasn't working adequately. Worst experience of my life. Don't touch with a bargepole. Four months later I'm still in a position with no heating
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Very poor communication ...
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1 Star Review
By : 'Sabina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW18
11 Nov 2022
People found this helpful0
Very poor communication skills from the front staff! I popped in couple months ago as I saw an amazing add about this property that I was interested in. Spoke to one of the ladies that was at the front desk there, she had confirmed that it was still available, and she will contact me ones she... Read Full Review
Comments (0)Very poor communication skills from the front staff!
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Sabina Lato said about Kings Lettings
Services : Letting( As a Tenant )Date: 11th Nov 2022
Very poor communication skills from the front staff!
I popped in couple months ago as I saw an amazing add about this property that I was interested in. Spoke to one of the ladies that was at the front desk there, she had confirmed that it was still available, and she will contact me ones she will get in touch with the landlord. I called up to double check if she had my correct correspondence details which she confirmed. Never heard from her again.
I no longer require this information, although I still believe that it was not professional to just ignore my request for whatever reasons.
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Very poor customer service ...
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1 Star Review
Jeanette
By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TW18
9 Aug 2022
People found this helpful1
Very poor customer service from Jeanette Nugent. Was essentially told I am on too low earnings for them to be bothered with! Despite me being in full time work and interested in a property well within my price range, and having savings and a guarantor. Rude and unfriendly. I would not recommend... Read Full Review
Comments (0)Very poor customer service from Jeanette Nugent. Was essentially told I am on too low earnings for them to be bothered with! Despite me being in full time work and interested in a property well within my price range, and having savings and a guarantor.
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John smith said about Kings Lettings
Services : Letting( As a Prospective Landlord/Tenant )Date: 9th Aug 2022
Very poor customer service from Jeanette Nugent. Was essentially told I am on too low earnings for them to be bothered with! Despite me being in full time work and interested in a property well within my price range, and having savings and a guarantor.
Rude and unfriendly. I would not recommend this company.
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I was very impressed about ...
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5 Star Review
By : 'Diego'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
13 May 2022
People found this helpful0
I was very impressed about the efficiency of the Kings Letting in Staines, very capable and helpful in every... Read Full Review
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Diego Romano said about Kings Lettings
Services : Letting( As a Tenant )Date: 13th May 2022
I was very impressed about the efficiency of the Kings Letting in Staines, very capable and helpful in every aspect.
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5 Star Review
By : 'Joël'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
25 Apr 2022
People found this helpful0
My landlady uses Kings Lettings services. As a tenant, I have always been backed by them to solve the flat ' problems. They will try their best to convince the owner to take action for the good of their property, and, whether there is an emergency, they will react immediately to send you as... Read Full Review
Comments (0)My landlady uses Kings Lettings services. As a tenant, I have always been backed by them to solve the flat ' problems. They will try their best to convince the owner to take action for the good of their property, and, whether there is an emergency, they will react immediately to send you as soon as possible the right professional to fix it.
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Joël said about Kings Lettings
Services : Letting( As a Tenant )Date: 24th Apr 2022
My landlady uses Kings Lettings services. As a tenant, I have always been backed by them to solve the flat ' problems. They will try their best to convince the owner to take action for the good of their property, and, whether there is an emergency, they will react immediately to send you as soon as possible the right professional to fix it.
Kings Lettings ' employees are friendly so it is not a pain to have to contact them when something needs to be done in your home. Hence, I do recommande them.
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I would like to say a massive ...
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5 Star Review
Jeanette
Sandra
By : 'Nicole'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
24 Apr 2022
People found this helpful0
I would like to say a massive thank you to the team at Kings lettings staines for all of their support, patience and kindness helping me in my first time moving out. They have been amazing and helped me so much with what I need and answering all the questions I had making me feel comfortable and... Read Full Review
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Nicole said about Kings Lettings
Services : Letting( As a Tenant )Date: 23rd Apr 2022
I would like to say a massive thank you to the team at Kings lettings staines for all of their support, patience and kindness helping me in my first time moving out. They have been amazing and helped me so much with what I need and answering all the questions I had making me feel comfortable and making the process so easy. They are absolute angels and I would recommend them to anyone who is trying to move they are stars and I am so grateful to them. I would also like to shout out Jade for her support showing me around and being so patient!!
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5 Star Review
Jeanette
Sandra
By : 'Sheila'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW15
9 Mar 2022
People found this helpful0
Thank you kings letting for finding us a perfect home.and also thankyou Jade.Sandra and jeanette for always being on the end of the phone to help me.i will definitely use them again if I ever need a new home.(hopefully that won't happen)we love... Read Full Review
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Sheila proudfoot said about Kings Lettings
Services : Letting( As a Tenant )Date: 9th Mar 2022
Thank you kings letting for finding us a perfect home.and also thankyou Jade.Sandra and jeanette for always being on the end of the phone to help me.i will definitely use them again if I ever need a new home.(hopefully that won't happen)we love it.
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I can recommend Kings ...
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5 Star Review
Sandra
By : 'Natalia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
24 Feb 2021
People found this helpful0
It was nice to work with Kings Lettings. Many thanks to agent Sandra. My partner and I arranged viewing on Saturday, and as we were happy with the property, decided to proceed. Sandra promptly sent us the application forms. In one week agency managed to finish all the paperwork. Next Saturday we... Read Full Review
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Natalia said about Kings Lettings
Services : Letting( As a Tenant )Date: 24th Feb 2021
It was nice to work with Kings Lettings. Many thanks to agent Sandra. My partner and I arranged viewing on Saturday, and as we were happy with the property, decided to proceed. Sandra promptly sent us the application forms. In one week agency managed to finish all the paperwork. Next Saturday we moved in our new home! I’d like to mention great communication with agents and managers, they promptly answered all the questions, provided us with all the necessary documents. Definitely I can recommend them.
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Excellent Kings Lettings ...
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5 Star Review
Jeanette
Sandra
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18
22 Jan 2021
People found this helpful3
Using Kings Lettings Staines for 10Yrs +. Their staff I have also known for the same period, and because of that Sandra, Jeanette and Jade are extremely knowledgeable. They will know your property, and your requirements, so you don't need to explain again. They know Staines and local areas... Read Full Review
Comments (0)Using Kings Lettings Staines for 10Yrs +. Their staff I have also known for the same period, and because of that Sandra, Jeanette and Jade are extremely knowledgeable. They will know your property, and your requirements, so you don't need to explain again. They know Staines and local areas inside and out and are constantly informative of changes of the Legal requirements and tenants needs, especially with the town's ongoing developments.
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Mrs S said about Kings Lettings
Services : Letting( As a Owner )Date: 22nd Jan 2021
Using Kings Lettings Staines for 10Yrs +. Their staff I have also known for the same period, and because of that Sandra, Jeanette and Jade are extremely knowledgeable. They will know your property, and your requirements, so you don't need to explain again. They know Staines and local areas inside and out and are constantly informative of changes of the Legal requirements and tenants needs, especially with the town's ongoing developments.
I have never had a bad tenant, paperwork is quick, and on the phone its
An immediate and friendly response.
Thank you Ladies.
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1 Star Review
By : 'VijayK'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TW17
21 Feb 2019
People found this helpful1
My experience with Kings Lettings, Staines Branch: On a Saturday, I viewed a property listed by them, and I really liked it. On the following Monday afternoon, I told them that I would like to apply to rent the property. I was sent across the application form, via email, shortly afterwards. I ... Read Full Review
Comments on Agent Fees
Agent fees, although high, are in-line with what other agencies are charging in this area
Comments (1)My experience with Kings Lettings, Staines Branch:
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VijayK said about Kings Lettings
Services : Letting( As a Prospective Landlord/Tenant )Date: 21st Feb 2019
My experience with Kings Lettings, Staines Branch:
On a Saturday, I viewed a property listed by them, and I really liked it. On the following Monday afternoon, I told them that I would like to apply to rent the property.
I was sent across the application form, via email, shortly afterwards. I filled in the application form and sent it back via email, along with all the documents they requested. I then transferred the deposit - £350. This was done around 5pm.
Immediately after transferring the deposit, I contacted my brodband provider (Vodafone), told them that I was moving home and requested them to move my connection to the new property. They did some checks at their end and then told me that they are not able to connect me at the new property, because their Fibre service is not avaialble in the area. I then checked with PlusNet, SKY, TalkTalk, etc and was told that I can only get a maximum of 4mb internet connection at the new property.
Now, I am an IT professional and I work-from-home a lot. Hence, a decent internet connection is vital for me to do my job.
When I realised that I cannot get a decent internet connection at the new property, I immediately requested Kings Lettings to not process my application. I told them about the situation with the internet connection speeds at the new property and how I will not be able to do my job if I moved into the property. This was done within 30 minutes of transferring the deposit (around 5:30pm).
I then requested them to kindly refund me my deposit, £350.
I was told that, since I completed the application form, which meant that I signed the contract, the deposit is non-refundable.
I told them that I did understand that the contract says that the deposit is non-refundable, and that I was only appealing to their discretion.
I requested them to please consider the following and kindly refund the deposit as a gesture of goodwill-
a. it was less that 30 mins from the time I transferred the deposit to the time I requested them to not process my application
b. a fast internet connection is vital for me to do my job
Multiple appeals to the manager of the branch yielded no result. They keep saying that they CANT refund the deposit, as it says in the contract that it is non-refundable.
I am sure that, if they use their discretion they CAN refund the deposit, but they don't want to.
If anyone from the Kings Letting agency is reading this - I request you, once again, to please kindly use your discretion and refund me my deposit.
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By : STEVE
10 Sept 2020very bad service. i was calling since 1 week, every day, and every time they've been telling me that the agent who is dealing with the specific property is not in the office and they will pass my...
success. ...
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4 Star Review
Jeanette
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : TW18
14 Apr 2018
People found this helpful0
Well, once again I have had to return to Kings Lettings and get them to find me a tenant in a hurry and once again they have not disappointed with a new set of tenants found and placed in a relatively short space of time, unlike the competition who once again showed themselves to be great at... Read Full Review
Comments on Agent Fees
Their fee structure is fair compared to the competition in Staines especially against those who talk a good game but inevitably come up with nothing as I alluded to above.
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Paul C. said about Kings Lettings
Services : Letting( As a Owner )Date: 13th Apr 2018
Well, once again I have had to return to Kings Lettings and get them to find me a tenant in a hurry and once again they have not disappointed with a new set of tenants found and placed in a relatively short space of time, unlike the competition who once again showed themselves to be great at talking-the-talk but failing miserably to walk the walk. (I'm looking at you Townends you useless bunch of numpties) . Anyone who needs reassurance that they are in good hands take it from me, in Staines, it is really only Kings Lettings who deliver consistently what they say they will and this is my 5th tenancy at least with them in over 20 years of letting in the town. Well done the team in Staines.
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After some particularly poor ...
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5 Star Review
Jeanette
Paul
By : 'Chris'
Services : Letting( As a Owner )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : TW18
26 Jul 2015
People found this helpful0
After some particularly poor experiences with other local agents dealing with Kings was a real pleasure. Paul and his team provide a friendly, efficient and professional service that met all my needs as a landlord. Any issues myself or the tenant had were sorted out promptly and economically to... Read Full Review
What agent could do to change your mind?
Simple, clear and upfront.
Comments on Agent Fees
Simple, clear and upfront.
Comments (0)After some particularly poor experiences with other local agents dealing with Kings was a real pleasure.
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Chris White said about Kings Lettings
Services : Letting( As a Owner )Date: 25th Jul 2015
After some particularly poor experiences with other local agents dealing with Kings was a real pleasure.
Paul and his team provide a friendly, efficient and professional service that met all my needs as a landlord. Any issues myself or the tenant had were sorted out promptly and economically to both our satisfaction.
I would not hesitate to recommend Kings to anyone whether a landlord or tenant and will most certainly use their services again in the future.
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It feels good to write a ...
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5 Star Review
Jeanette
Sandra
By : 'Jatin'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : TW18
25 Feb 2015
People found this helpful1
It feels good to write a testimony for your letting agent with whom I have been associated for almost a year now. Words are less but thoughts too many to write down. KINGS are really professional and soft spoken people. Always helpful and quick to respond to your calls/emails. I know most of the... Read Full Review
Comments (0)It feels good to write a testimony for your letting agent with whom I have been associated for almost a year now. Words are less but thoughts too many to write down.
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Jatin said about Kings Lettings
Services : Letting( As a Tenant )Date: 25th Feb 2015
It feels good to write a testimony for your letting agent with whom I have been associated for almost a year now. Words are less but thoughts too many to write down.
KINGS are really professional and soft spoken people. Always helpful and quick to respond to your calls/emails. I know most of the staff members by names, just because I am really impressed with their service. Ranging from arranging visits to post move-in queries. All handled with patience and care. It becomes evident that they are doing their jobs with responsibility when they pay attention to everything you need.
Jeanette, Sandra, Paul, Natalie and Carla. These were few I often interacted with and always got a helpful response with a smile.
I am moving out of UK for sometime and will be coming back again after a short break. KINGS will be my first preference to help me getting another home again.
I can be really tension free as I know they will take care of me like they always do.
Last but not the least, when one is away from home town, probably it is your letting agent you interact the most. That is why it becomes important, that you hold a bond of trust and relationship with them which lasts for the life time.
Great work team. Keep up the good work.
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5 Star Review
By : 'Chris'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : TW18
23 Oct 2014
People found this helpful0
Kings has been recommended to me by several friends. The agency (particularly the manager) is very knowledgeable (with lots of useful experience) and helpful. I am... Read Full Review
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Chris said about Kings Lettings
Services : Letting( As a Owner )Date: 22nd Oct 2014
Kings has been recommended to me by several friends. The agency (particularly the manager) is very knowledgeable (with lots of useful experience) and helpful. I am impressed!
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I used Kings services as a ...
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5 Star Review
Paul
By : 'Sam'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SL3
11 Jun 2014
People found this helpful0
I used Kings services as a landlord and highly recommend them. They have always been attentive and provided sound business advice with regard to letting property. They treat Landlords and tenants fairly and equally and deserve the high reputation earned over their years of... Read Full Review
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Sam Sudlow said about Kings Lettings
Services : Letting( As a Owner )Date: 10th Jun 2014
I used Kings services as a landlord and highly recommend them. They have always been attentive and provided sound business advice with regard to letting property. They treat Landlords and tenants fairly and equally and deserve the high reputation earned over their years of trading.
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We have been letting our flat ...
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5 Star Review
Paul
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18
19 Apr 2014
People found this helpful0
We have been letting our flat for 5 years with Kings and have had 5 tenants during that time with hardly a gap. Kings letting agents are friendly, efficient and thorough. Paul and his team screen potential clients very well and have been helpful in providing contacts with contractors for proper... Read Full Review
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John said about Kings Lettings
Services : Letting( As a Owner )Date: 18th Apr 2014
We have been letting our flat for 5 years with Kings and have had 5 tenants during that time with hardly a gap. Kings letting agents are friendly, efficient and thorough. Paul and his team screen potential clients very well and have been helpful in providing contacts with contractors for proper maintenance of the flat.
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Always polite and very ...
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5 Star Review
Carla
Paul
By : 'Evangelos'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
13 Mar 2014
People found this helpful0
Always polite and very professional at their work, KINGS have been very helpful to me as a tenant from day 1. They have always been replying to my queries really promptly and and sorted out any issue/request very fast! Living in the UK for 7 years, they have been the best experience I've had so... Read Full Review
Comments (0)Always polite and very professional at their work, KINGS have been very helpful to me as a tenant from day 1. They have always been replying to my queries really promptly and and sorted out any issue/request very fast! Living in the UK for 7 years, they have been the best experience I've had so far!!
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Evangelos said about Kings Lettings
Services : Letting( As a Tenant )Date: 13th Mar 2014
Always polite and very professional at their work, KINGS have been very helpful to me as a tenant from day 1. They have always been replying to my queries really promptly and and sorted out any issue/request very fast! Living in the UK for 7 years, they have been the best experience I've had so far!!
Would definitely recommend!...
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Complaints Procedure
