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Clerkenwell, London EC1V
3/5, 22 Reviews
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"Poor communication,..."
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1 Star Review
By : 'Vlad'
Services : Sales(As a Buyer)
Would you recommend ? : No
Postcode : WC1X
12 Nov 2020
People found this helpful3
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a complete lack of professionalism and would advise to avoid this firm.
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Michael Lazaris
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 50.00% | £400 | £3,200 |
Address
Felicity J Lord
Ground Floor67-71 Goswell Road, London, Greater London
EC1V 7EP
020 7251 9449
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Felicity J Lord Branches (View All 26)
AVOID AT ALL COSTS. Horrific ...
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1 Star Review
By : 'Richard'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SE8
2 Dec 2024
People found this helpful0
AVOID AT ALL COSTS. Horrific experience with this company. Landlords and tenants AVOID at all costs. The Google reviews are false, check other review sites for a more accurate review of this terrible company. Nicholas Henderson, Lily Porter and Annette Cummings are useless and do not escalate... Read Full Review
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Richard said about Felicity J Lord
Services : Letting( Property Management )Date: 2nd Dec 2024
AVOID AT ALL COSTS. Horrific experience with this company. Landlords and tenants AVOID at all costs. The Google reviews are false, check other review sites for a more accurate review of this terrible company. Nicholas Henderson, Lily Porter and Annette Cummings are useless and do not escalate complaints. There have been ridiculous fees charged, charged twice for basic things like itinerary and gas and electrical certificates. Chose not to renew agreement with FJL and they then withheld rent without any notification. This company is an unethical, unprofessional, money grabbing cabal of morons. A year with them and they've not got anything right. Please avoid at all costs. The people mentioned are beyond useless. Now dealing with area director - equally useless as the response was straight off of ChatGPT. Escalated to higher, awaiting another response all the while experiencing unnecessary financial hardships because of their practices and incompetence. This company is a perfect example of why the UK lettings industry needs to be heavily regulated. It's a bunch of shiny suit idiots mad reading as property experts. They're not, they're uneducated snake oil salesmen.
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Property Management Service ...
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1 Star Review
Natalie
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : EC1V
23 Feb 2024
People found this helpful0
Property Management Service below standard contract level. I have been a loyal provider of a property for the letting business of f.j.l. since 2014 so I know how the PM service has deteriorated over a long period. The communication is either automated so of limited relevance to the true situation... Read Full Review
Comments (0)Property Management Service below standard contract level.
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Paul said about Felicity J Lord
Services : Letting( As a Owner )Date: 23rd Feb 2024
Property Management Service below standard contract level.
I have been a loyal provider of a property for the letting business of f.j.l. since 2014 so I know how the PM service has deteriorated over a long period. The communication is either automated so of limited relevance to the true situation or is inadequate to the situation. Specific and relevant messages go unanswered by email and voicemail, while telephone is rarely answered at all. This suggests that there is no real management of service levels and determination to deliver what the paying customer; landlord or tenant, is due. Occasionally adequate is a low expectation.
I have spent a year trying to get progress on one property and make the changes allowed by law to the situation as interest rates bite. I have had to do much of what f.j.l. are paid to do for myself and much to escalate their poor service, with little result.
My formal complaint is with the Area Property Management Director so we will see if she is able to resolve this long standing service failure or if escalation to the ombudsman is required.
My motivation is to reduce your suffering of this poor service and what is an almost pointless endeavour given the current and future hostility towards landlords making an honest effort to provide good housing.
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AVOID AT ALL COSTSOne agent ...
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1 Star Review
By : 'Emmanuel'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : EC1V
30 Jan 2024
People found this helpful0
AVOID AT ALL COSTS One agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this branch and business as a whole. The agency knowingly misrepresented a property by including a storage space in the property description and floor plan whilst it... Read Full Review
Comments (0)AVOID AT ALL COSTS
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Emmanuel said about Felicity J Lord
Services : Sales( As a Buyer )Date: 30th Jan 2024
AVOID AT ALL COSTS
One agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this branch and business as a whole.
The agency knowingly misrepresented a property by including a storage space in the property description and floor plan whilst it was not part of the lease.
This was followed by attempts to get buyers to agree to exchanging contracts, based on false assurances and blatant lies.
In addition to that, he made promises which won’t be kept, such as reassuring buyers they’ll be able to view the property between exchange and completion.
Shameful handling of what should be a pleasant experience and what resulted in a distorted relationship and unnecessary friction between sellers and buyers.
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Awful agents who will lie to ...
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1 Star Review
By : 'Michael'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : EC1N
24 Jan 2024
People found this helpful0
The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what you want to here just to make the sale, and base most of their actions on assumptions. They also falsely sold a property to us with outdoor storage, which it turns out... Read Full Review
Comments (0)The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what you want to here just to make the sale, and base most of their actions on assumptions. They also falsely sold a property to us with outdoor storage, which it turns out belonged to the council and requires monthly rent. This outdoor storage unit was shown to us at the viewing and said it will be purchased with the property, and was even in the floor plan of the property online.
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Michael Lazaris said about Felicity J Lord
Services : Sales( As a Buyer )Date: 24th Jan 2024
The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what you want to here just to make the sale, and base most of their actions on assumptions. They also falsely sold a property to us with outdoor storage, which it turns out belonged to the council and requires monthly rent. This outdoor storage unit was shown to us at the viewing and said it will be purchased with the property, and was even in the floor plan of the property online.
Will cease all contact with you once the exchange has occurred, and not help in any way. Despicable service, especially from their agent Neelay Jivan. Avoid at all costs.
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Excellent team for ...
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5 Star Review
Charlotte
By : 'Ismail'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N1
15 Feb 2023
People found this helpful0
Charlotte has consistently delivered quality tenants at good market rates as our letting agent and prime relationship manager over many years. She solves any problems that may arise very quickly, and seamlessly. I would highly recommend working with Charlotte and her... Read Full Review
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Ismail said about Felicity J Lord
Services : Letting( As a Owner )Date: 15th Feb 2023
Charlotte has consistently delivered quality tenants at good market rates as our letting agent and prime relationship manager over many years. She solves any problems that may arise very quickly, and seamlessly. I would highly recommend working with Charlotte and her team.
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Poor communication, ...
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1 Star Review
By : 'Vlad'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : WC1X
12 Nov 2020
People found this helpful3
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a... Read Full Review
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Vlad said about Felicity J Lord
Services : Sales( As a Buyer )Date: 12th Nov 2020
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a complete lack of professionalism and would advise to avoid this firm.
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I spoke to a lady named ...
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1 Star Review
Catherine
By : 'upsetcustomer'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : EC1
8 Feb 2016
People found this helpful0
I spoke to a lady named Catherine over the phone. Initially she hung up on me as soon as I said Hi, I called again immediately, same lady picked up the phone, I told her she had just hung up on me, there was no sorry nothing, she asked me my name as if my name was the reason she hung up! Very rude, ... Read Full Review
Comments (1)I spoke to a lady named Catherine over the phone. Initially she hung up on me as soon as I said Hi, I called again immediately, same lady picked up the phone, I told her she had just hung up on me, there was no sorry nothing, she asked me my name as if my name was the reason she hung up!
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upsetcustomer said about Felicity J Lord
Services : Letting( As a Tenant )Date: 8th Feb 2016
I spoke to a lady named Catherine over the phone. Initially she hung up on me as soon as I said Hi, I called again immediately, same lady picked up the phone, I told her she had just hung up on me, there was no sorry nothing, she asked me my name as if my name was the reason she hung up!
Very rude, she basically said all the properties are going very fast so if I am not willing to put down a deposit today I shouldnt be wasting her time.(!)
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By : Ross
10 Feb 2016Hi Catherine, We're sorry to hear about your poor experience with us. We take all complaints very seriously. Please get in touch with us at help@fjlord.co.uk so we can look into this for you....
There were multiple promises ...
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1 Star Review
Catherine
Hayley
By : 'MD1234'
Services : Letting( As a Tenant )
Rent PCM : £1734
Would you recommend ? : No
Postcode : EC1V
21 Aug 2015
People found this helpful1
There were multiple promises made at the start of the tenancy and none of them were kept! At the end they tried to charge an outrageous amount of the deposit for modifications that were promised at the start of the tenancy! Horrible unresponsive... Read Full Review
Comments (1)There were multiple promises made at the start of the tenancy and none of them were kept! At the end they tried to charge an outrageous amount of the deposit for modifications that were promised at the start of the tenancy!
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MD1234 said about Felicity J Lord
Services : Letting( As a Tenant )Date: 20th Aug 2015
There were multiple promises made at the start of the tenancy and none of them were kept! At the end they tried to charge an outrageous amount of the deposit for modifications that were promised at the start of the tenancy!
Horrible unresponsive people.
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By : Customer Relations Manager
7 Sept 2015Hi I'm so sorry to hear about this. Please can you email help@fjlord.co.uk so we can look in to this for you. Many thanks Melanie Smith Customer Relations...
I can't fault Jamal's ...
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1 Star Review
Jamal
By : 'mr_tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N22
3 Mar 2014
People found this helpful0
I can't fault Jamal's efforts at all, but sadly, in the space of a year, other unknowns, albeit arrogant have appeared on the scene and said they are looking after the property. After parting with £1750 of my money in deposit (£500 was a 'holding fee' - unless that's just them 'holding' my ... Read Full Review
What agent could do to change your mind?
Be more honest regarding the check out assessment, and some basic manners please
Comments (0)I can't fault Jamal's efforts at all, but sadly, in the space of a year, other unknowns, albeit arrogant have appeared on the scene and said they are looking after the property. After parting with £1750 of my money in deposit (£500 was a 'holding fee' - unless that's just them 'holding' my money in their pocket and I'll never see it again), we stayed in the property for a year (they told a few whoppers to sell it to us, the 'underfloor heating' was in fact only two small radiators, one in the front room and one in the bathroom, powered by a temperamental Dutch boiler I'd never heard of), and all in all it was plain sailing, save for said boiler losing water pressure and no one responding to us for three days. There were niggles like the poor drainage which meant the bath taking too long to empty, along with the sinks. Communal parking was okay and the flat was nice with laminate floors. Thermostats were there, but they did nothing (unless they powered the 'underfloor heating' which was odd for a first floor flat)
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mr_tenant said about Felicity J Lord
Services : Letting( As a Tenant )Date: 3rd Mar 2014
I can't fault Jamal's efforts at all, but sadly, in the space of a year, other unknowns, albeit arrogant have appeared on the scene and said they are looking after the property. After parting with £1750 of my money in deposit (£500 was a 'holding fee' - unless that's just them 'holding' my money in their pocket and I'll never see it again), we stayed in the property for a year (they told a few whoppers to sell it to us, the 'underfloor heating' was in fact only two small radiators, one in the front room and one in the bathroom, powered by a temperamental Dutch boiler I'd never heard of), and all in all it was plain sailing, save for said boiler losing water pressure and no one responding to us for three days. There were niggles like the poor drainage which meant the bath taking too long to empty, along with the sinks. Communal parking was okay and the flat was nice with laminate floors. Thermostats were there, but they did nothing (unless they powered the 'underfloor heating' which was odd for a first floor flat)
When we said we were leaving, we had issues - we moved out before the tenancy was due to end, and left it in a relatively good condition. Haart (FJ Lord's real trading name) sent a rather surly representative to the flat to collect the keys and do a 'check out assessment' which we were not allowed to witness (this is so they can say how bad you left the property in order to get their hands on your deposit), they had already got tenants in early (in fact they owed us back two days' rent BACK as the new tenants moved in two days before our end date) as they'd put the property on the market whilst we were still living there.
We got the 'check out report' which, surprise, surprise, mentioned deductions but it would have been nice to have accompanied the 'assessor' when the 'checks' were being done. I am not impressed with this shady method they use to try keep the lions' share of your deposit, but as most Lettings Agents are rogues, be prepared for anything to happen.
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I've got a flat managed by ...
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1 Star Review
By : 'ADBDQ'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EC1
9 Aug 2013
People found this helpful3
I've got a flat managed by FJL for 10 years. However, their services have significantly deteriated since they centralised the customers service about 2 years ago. I've therefore decided to change to another management agency recently. FJL has retained my deposits and also asked me to pay over 3... Read Full Review
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ADBDQ said about Felicity J Lord
Services : Letting( As a Owner )Date: 9th Aug 2013
I've got a flat managed by FJL for 10 years. However, their services have significantly deteriated since they centralised the customers service about 2 years ago. I've therefore decided to change to another management agency recently. FJL has retained my deposits and also asked me to pay over 3 months of rents for terminating their services, which is not in the original contract I signed with them. Moreover, it goes totally against the Code of Practice for Residential Letting Agents set by the Property Ombusman!
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Rapid viewing and successful ...
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5 Star Review
By : 'Kelvin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
17 Nov 2012
People found this helpful0
Rapid viewing and successful letting of property. Good communication. Over the years excellent rental yields achieved, Comprehensive and accurate paperwork and invoicing. Reasonable commission charges with optional letting management (not tried by us). Happy to keep using this agent year after... Read Full Review
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Kelvin said about Felicity J Lord
Services : Letting( As a Owner )Date: 17th Nov 2012
Rapid viewing and successful letting of property. Good communication. Over the years excellent rental yields achieved, Comprehensive and accurate paperwork and invoicing. Reasonable commission charges with optional letting management (not tried by us). Happy to keep using this agent year after year, and so far have had no problems. Recommended.
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Charlotte was excellent and ...
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2 Star Review
Jamal
Charlotte
By : 'schtevan'
Services : Letting( As a Tenant )
Would you recommend ? : No
25 Sept 2012
People found this helpful4
Charlotte was excellent and very professional in all my dealings with her. She was my main contact. Jamal is her boss and was in contact with the landlord. Apart from changing the terms of the tenancy substantially with no warning one day before signing, Jamal is the kind of cocky, gobby estate... Read Full Review
What agent could do to change your mind?
Given fair warning about substantial change of tenancy terms Use a cleaning firm which is fit for purpose.
Comments (0)Charlotte was excellent and very professional in all my dealings with her. She was my main contact.
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schtevan said about Felicity J Lord
Services : Letting( As a Tenant )Date: 25th Sep 2012
Charlotte was excellent and very professional in all my dealings with her. She was my main contact.
Jamal is her boss and was in contact with the landlord. Apart from changing the terms of the tenancy substantially with no warning one day before signing, Jamal is the kind of cocky, gobby estate agent that nobody likes to deal with. In my case, when I asked if I could use my own, thorough and decent cleaners to deep clean the flat before moving in, he assured me that he was a professional and would not need my assistance. As it turned out Jamal hires muppets instead of cleaners; 20-something year old immigrants who do not give a damn about how clean or not the place is. I had to move into an unclean place.
When questioned about it, Jamal clearly revealed that he has low standarsd of hygene and cleanliness himself. He does not even know how to clean other people's hair out of a bathroom plughole for example. He said that because one of them had her head in the fridge that meant she cleaned it. The fridge stank and definitely was not disinfected as it should have been. He argued that my assessment was an opinion, but the check-in report clearly showed many places where the place was unclean, in some cases disgustingly so.
If you happen to be in the office, perhaps think twice before shaking Jamal's hand if he offers it now you have some insight into the conditions he is obviously happy to live in.
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I own several properties ...
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5 Star Review
Jamal
By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
13 Jul 2012
People found this helpful0
I own several properties which I rent out on a regular basis. Recently I rented out a house in Clerkenwell through Jamal Gormati at Felicity J Lord in their Goswell Road office. I received a first class service from him. He was knowledgable of rental values and professional to deal with. He was... Read Full Review
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Andrew Beattie said about Felicity J Lord
Services : Letting( As a Owner )Date: 12th Jul 2012
I own several properties which I rent out on a regular basis. Recently I rented out a house in Clerkenwell through Jamal Gormati at Felicity J Lord in their Goswell Road office. I received a first class service from him. He was knowledgable of rental values and professional to deal with. He was quick to find me a good tenant at a competeive rent with appropriate security. I cannot recommend him highly enough.
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I have found Jamal and all of ...
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5 Star Review
Jamal
Christina
By : 'Sanjay'
Services : Letting( As a Owner )
Would you recommend ? : Yes
12 Jul 2012
People found this helpful0
I have found Jamal and all of the team at Felicity J Lord to be extremely well organised, professional and responsive at all times. I have used them for 4 years and they have handled all handovers and issues with speed and efficiency. I am very happy with their service and would not hesitate to... Read Full Review
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Sanjay Bhandari said about Felicity J Lord
Services : Letting( As a Owner )Date: 11th Jul 2012
I have found Jamal and all of the team at Felicity J Lord to be extremely well organised, professional and responsive at all times. I have used them for 4 years and they have handled all handovers and issues with speed and efficiency. I am very happy with their service and would not hesitate to recommend them to other landlords.
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I have been very impressed ...
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5 Star Review
Jamal
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
24 Mar 2012
People found this helpful1
I have been very impressed with the friendly and professional service offered by Jamal and his team at the Clerkenwell office. They managed to line up several suitable tenants immediately which is exactly what is required by a landlord. I wouldn't hesitate to recommed them to anybody. Very... Read Full Review
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John said about Felicity J Lord
Services : Letting( As a Owner )Date: 24th Mar 2012
I have been very impressed with the friendly and professional service offered by Jamal and his team at the Clerkenwell office. They managed to line up several suitable tenants immediately which is exactly what is required by a landlord. I wouldn't hesitate to recommed them to anybody. Very satisfied.
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Jamal and his team have been ...
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5 Star Review
Jamal
By : 'Olivia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
18 Mar 2012
People found this helpful2
Jamal and his team have been very helpful we couldn't be more happy of the service, you found us the flat of my dreams! Thank you again very much for your great help and dedication to... Read Full Review
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Olivia said about Felicity J Lord
Services : Letting( As a Tenant )Date: 18th Mar 2012
Jamal and his team have been very helpful we couldn't be more happy of the service, you found us the flat of my dreams! Thank you again very much for your great help and dedication to work.
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We are happy with the service ...
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5 Star Review
Jamal
Samantha
By : 'Foldes'
Services : Letting( As a Owner )
Would you recommend ? : Yes
9 Mar 2012
People found this helpful3
We are happy with the service given by Felicity J.Lord in particular by Jamal... Read Full Review
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Foldes said about Felicity J Lord
Services : Letting( As a Owner )Date: 9th Mar 2012
We are happy with the service given by Felicity J.Lord in particular by Jamal Gormati.
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Staff are courteous and quick ...
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4 Star Review
By : 'Geoff'
Services : Letting( As a Owner )
Would you recommend ? : Yes
9 Mar 2012
People found this helpful1
Staff are courteous and quick to respond to emails. Rent receipts are paid promptly, and staff deal with maintenance/repair issue efficiently (providing multiple quotes and then ensuring the work is carried out). Useful advice provided on rent levels at end of each rental agreement. Only minor... Read Full Review
Comments (1)Staff are courteous and quick to respond to emails.
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Geoff said about Felicity J Lord
Services : Letting( As a Owner )Date: 9th Mar 2012
Staff are courteous and quick to respond to emails.
Rent receipts are paid promptly, and staff deal with maintenance/repair issue efficiently (providing multiple quotes and then ensuring the work is carried out).
Useful advice provided on rent levels at end of each rental agreement.
Only minor issue is that there can be lengthy delays between holding back monies to pay for repairs and maintenance and actually settling with the contractors.
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By : Wharfy
16 May 2012I have to say that I am a landlord and I am completely dissatisfied with FJ Lord since they have centralised their property management. Unlike some comments on this page, I have not received any...
I have let out my property ...
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5 Star Review
Jamal
Christina
By : 'Charlotte'
Services : Letting( As a Owner )
Would you recommend ? : Yes
9 Mar 2012
People found this helpful2
I have let out my property through FJL for the last 4 years - and have always been extremely pleaseed with the level of service. In fact I have not had any time when my flat has not been let out during that period, which is not bad going, in my opinion. As a professional in the city I do not want... Read Full Review
Comments (0)I have let out my property through FJL for the last 4 years - and have always been extremely pleaseed with the level of service. In fact I have not had any time when my flat has not been let out during that period, which is not bad going, in my opinion.
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Charlotte said about Felicity J Lord
Services : Letting( As a Owner )Date: 9th Mar 2012
I have let out my property through FJL for the last 4 years - and have always been extremely pleaseed with the level of service. In fact I have not had any time when my flat has not been let out during that period, which is not bad going, in my opinion.
As a professional in the city I do not want to be bothered with the day to day tasks related to being a landlord, so I have engaged with FJL for the full management service and have never experienced anything below an excellent level of service.
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I have used Jamal and his ...
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5 Star Review
Jamal
By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : Yes
9 Mar 2012
People found this helpful1
I have used Jamal and his team for 5 years. They provide a very professional service. They provide prompt and contructive feed back from prospective applicants and informative advice on the rental tone of the market which enable me and my team to make informed decisions. I would not consider using... Read Full Review
Comments (2)Was this helpful?:
J Spalter said about Felicity J Lord
Services : Letting( As a Owner )Date: 9th Mar 2012
I have used Jamal and his team for 5 years. They provide a very professional service. They provide prompt and contructive feed back from prospective applicants and informative advice on the rental tone of the market which enable me and my team to make informed decisions. I would not consider using any other agent.
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By : Jp
9 Mar 2012what a...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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