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Bethnal Green, London, E2

3/5, 20 Reviews
55% Recommended

0% letting valuation accuracy

67% letting fee satisfaction

We cover a wide area in the east end of London and have many partner estate agents that we work closely with to provide you with a property anywhere in the capital! We are part of an award winning private equity group and always strive to delivering excellence to all our customers. Our unique approach is second t
o none. We have a team of consultants who are bi-lingual. If you are from abroad and want to speak to someone in your own language, just ask us! All our properties featured on any property portals are professionally cleaned before any tenant is allowed to move in, guaranteeing you freshness! We are regularly featured in local media and have been in the property business for over a decade. We have local knowledge of all areas that we cover. If you want more information on any area, just ask us!
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1 Star Review

By : 'Current'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : E9

Aug 5, 2017
People found this helpful8

This is without a doubt the worst agency and renting experience I have ever encountered. To begin with things were not so bad, minor issues. I went to see the property it was clear that the photos in the spareroom advert were taken several years before. In person, the furnishings looked very old and worn. However the bedroom was fine and I did need to move quite quickly so accepted this. I was told by the sales agent that the living area was going to be refurbished sometime in the next three months (this was a lie). When I moved in the room was filthy, had dirty dishes and bedsheets which I had to remove and clean the room myself as it was quite late when I moved my stuff and I needed to be able to sleep there. Various complaints were made such as loose tiles in the bathroom last October which someone was supposed to repair on two occasions but never did. Any follow up was ignored. The breaking point was when water from the shower started to leak into my bedroom and cause a large crack to form in the ceiling. Apparently the leaking was an issue as well for the previous occupant so it was clearly never properly fixed! I rang and emailed photos to let them know someone needed to urgently come. The following evening someone came to seal the bathroom and I was told that 'someone would be back' to repair my ceiling. The next day, more water starts leaking and part of my ceiling COLLAPSES while I am in the room. This was three weeks ago and despite emails and calls to my 'account manager' Amelie and the general number nothing further has been done. I was told someone would fix it on Tuesday...on Sunday and even received an email telling me that the 'issue had been fixed' and asking what I was talking about. What an absolute joke! My last two emails have been completely ignored. I am at a point where I have given up dealing with the incompetence of this agency and given notice to vacate as I am not continuing to pay high rent for unliveable conditions (which has also been ignored). Going by the 'customer service' so far, I can only imagine how difficult it will be for me to claim my deposit back. A word of advice- avoid at all costs. I am paying high rent for sub-standard accommodation which i have not even been able to live in for the last 3 weeks. Word of advice- don't bother. You will find better, more reliable service elsewhere for the same price or even less.


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Letting0%67.00%£550£980
    Areas covered
    • E1
    • E14
    • E15
    • E16
    • E1W
    • E2
    • E3
    Address

    Sterling De Vere
    256 Bethnal Green RoadLondon, Greater London
    E2 0AA
    0207 0787650

    Services offered
    • Sales
    • Lettings
    • Block Management
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    Sterling De Vere Branches (View All 3)

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    They should be ashamed of ...

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    1 Star Review

    By : 'Gil'
    Services : Letting( As a Tenant )
    Rent PCM : £880
    Would you recommend ? : No
    Postcode : E9

    Nov 17, 2018
    People found this helpful0

    If you read ANY posative feedback about this company it is a bare faced lie and has been fabricated by somebody within the company!! FACT! i have dealt with Sterlin De vere for the past 2years as a tenant, namely the Bethnal Green branch! i dont know where to start... we had a 101 problems with the ... Read Full Review

    Comments (0)Was this helpful?:
    In ten years of renting in ...

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    1 Star Review
    UserName

    Thomas

    By : 'M'
    Services : Letting( As a Tenant )
    Rent PCM : £900
    Would you recommend ? : No
    Postcode : E9

    Jan 9, 2018
    People found this helpful2

    In ten years of renting in London, I've never encountered such disgusting and hopelessly incompetent behaviour from a letting agency. Easily the worst renting experience I've ever had. They barge into the house with no notice, wander into tenant rooms (whether or not you're... Read Full Review


    Comments on Agent Fees

    They'll invent all manner of fees. Don't agree to them, they just enjoy pushing their luck apparently.

    Comments (0)Was this helpful?:
    We had a viewing arranged, ...

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    1 Star Review
    UserName

    Mantas

    By : 'UnhappyCustomer'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : N1

    Dec 28, 2017
    People found this helpful3

    We had a viewing arranged, failed to send me the full address details. Waited for half an hour, did not show up for the viewing and failed to provide any explanation. Complete waste of time and... Read Full Review

    Comments (0)Was this helpful?:
    Patricia has always been nice ...

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    5 Star Review
    UserName

    Patricia

    By : 'Giulia'
    Services : Letting( As a Tenant )
    Rent PCM : £780
    Would you recommend ? : Yes
    Postcode : E1

    Dec 11, 2017
    People found this helpful0

    Patricia has always been nice with me, from when she showed me the room since now. I always call her when I've got a problem cause she's really patient and kind and it really seems like she wants to help fixing the... Read Full Review


    Comments on Agent Fees

    Good

    Comments (0)Was this helpful?:
    Worse decision I made renting ...

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    1 Star Review

    By : 'Tess'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : E1

    Dec 6, 2017
    People found this helpful6

    Worse decision I made renting a house with sterling de vere. Promised a cleaner every week and it turned up maybe 3 times over 3 months. Agents came into our room without permission and showed others around multiple times.My boyfriend and I never needed to lock our bedroom door as we trusted our... Read Full Review

    Comments (0)Was this helpful?:
    This is without a doubt the ...

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    1 Star Review

    By : 'Current'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : E9

    Aug 5, 2017
    People found this helpful8

    This is without a doubt the worst agency and renting experience I have ever encountered. To begin with things were not so bad, minor issues. I went to see the property it was clear that the photos in the spareroom advert were taken several years before. In person, the furnishings looked very... Read Full Review


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    Comments (0)Was this helpful?:
    Arthur treats his clients in ...

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    5 Star Review
    UserName

    Arthur

    By : 'Jhon'
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : E3

    Jul 13, 2017
    People found this helpful0

    Arthur treats his clients in a very respectful way, he is very helpful and committed to respond promptly, as well as, he keeps follow up things until they are... Read Full Review

    Comments (0)Was this helpful?:
    If you have not yet been ...

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    1 Star Review

    By : 'Nick'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : N1

    Jul 4, 2017
    People found this helpful5

    If you have not yet been entrapped by this organisation, count yourself lucky and do anything but put yourself in a situation where you have to be in any way involved with... Read Full Review


    Comments on Agent Fees

    They should be paying me for their lack of service

    Comments (0)Was this helpful?:
    THE WORST EXPERIENCE I'VE ...

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    1 Star Review

    By : 'Roxy'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : E1

    May 5, 2017
    People found this helpful7

    THE WORST EXPERIENCE I'VE EVER HAD!!! After applying for a property I had what I thought was an extremely lovely response about the property. We conversed that day and organised to meet in her office (Sophia) after work so she could take me to view this property. I did mention to her that the... Read Full Review

    Comments (1)Was this helpful?:

    By : H

    May 25, 2017

    We have had drinks dodgy hot water for months and now no hot water for 4 days and they have done nothing! Absolutely appalling! I accosted a lettings agent when he was trying to let out a room and ...


    The staff of this agency is ...

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    5 Star Review
    UserName

    Mantas

    By : 'Emiliano'
    Services : Letting( As a Tenant )
    Rent PCM : £980
    Would you recommend ? : Yes
    Postcode : N1

    Feb 15, 2017
    People found this helpful0

    The staff of this agency is really helpful and kind, they offered me a great room in Old Street and also they gave me everything I needed. In particular Mantas is great and Sarah is really... Read Full Review


    Comments on Agent Fees

    Good

    Comments (0)Was this helpful?:
    The company rips off the ...

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    1 Star Review

    By : 'Nah'
    Services : Letting( As a Tenant )
    Rent PCM : £550
    Would you recommend ? : No
    Postcode : NW1

    Jan 26, 2017
    People found this helpful8

    The company rips off the tenant. Look at the offices far from humble, using all the money they have for nice things to make a good impression. Providing bad service weekly cleaners- last signed November 2016, I saw in two of their most hedious rooms. They clearly don't look after the tenants or... Read Full Review


    Comments on Agent Fees

    Extremely bad, what even is admin fees..?

    Comments (0)Was this helpful?:
    Great customer service! ...

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    5 Star Review
    UserName

    Mantas

    UserName

    Ervina

    By : 'Josh'
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : N5

    Jan 6, 2017
    People found this helpful0

    Great customer service! Living currently in one of the properties in Highbury! Mantas helped me with the moving in process. Has helped me with the luggage from office to the house! If I have any questions usually you have Ervina to help me and reponds... Read Full Review

    Comments (0)Was this helpful?:
    You get what you pay for with ...

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    3 Star Review

    By : 'Will'
    Services : Letting( As a Tenant )
    Sold price : £160
    Would you recommend ? : Yes
    Postcode : E2

    Aug 28, 2016
    People found this helpful0

    You get what you pay for with this agency. I like the fact that you can move to any property once the admin fee had been paid. Makes you feel safer when making a decision in a place you are not familiar with. I didn't like being given the wrong key for my moving date. I didn't like... Read Full Review


    Comments on Agent Fees

    Good

    Comments (0)Was this helpful?:
    Very helpfully agency! All ...

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    5 Star Review

    By : 'Gianluca'
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : E1

    Jul 12, 2016
    People found this helpful0

    Very helpfully agency! All staff are kind and available to help you! Reccomended to any people that are looking for a house... Read Full Review

    Comments (0)Was this helpful?:
    After having a number of bad ...

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    5 Star Review
    UserName

    Juned

    By : 'Hattie'
    Services : Letting( As a Tenant )
    Rent PCM : £730
    Would you recommend ? : Yes
    Postcode : E2

    Jul 6, 2015
    People found this helpful2

    After having a number of bad experiences with landlords and agencies I was recommended Sterling Devere. Jay arranged a great room in Bethnal Green. He has been very supportive and when I have requested anything he has been very accommodating. I am really pleased with what I have experienced so far... Read Full Review

    Comments (0)Was this helpful?:
    Jay has been very helpful in ...

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    5 Star Review
    UserName

    Juned

    By : 'Ali'
    Services : Letting( As a Tenant )
    Rent PCM : £950
    Would you recommend ? : Yes
    Postcode : E1

    Jun 20, 2015
    People found this helpful0

    Jay has been very helpful in getting viewings and the property. He has stuck by his word and has always been supportive of my requests. I would definitely recommend Juned... Read Full Review

    Comments (0)Was this helpful?:
    I have a really good ...

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    5 Star Review
    UserName

    Josue

    By : 'Alejandro'
    Services : Letting( As a Tenant )
    Rent PCM : £680
    Would you recommend ? : Yes
    Postcode : W14

    Mar 30, 2015
    People found this helpful5

    I have a really good experience with Josue when I was looking for a room to stay, he is really accessible an very helpful and he do as much as he can to show the property when you have time. At the time of get the property as I did, he explained and make everything easy and undestandable to make... Read Full Review

    Comments (0)Was this helpful?:
    My experience has been really ...

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    5 Star Review
    UserName

    Josue

    By : 'Lucia'
    Services : Letting( As a Tenant )
    Rent PCM : £823
    Would you recommend ? : Yes
    Postcode : W14

    Mar 20, 2015
    People found this helpful6

    My experience has been really positive. Josue was very thoughtful, he spent so much time answering all my questions and showing me the flat, he also introduced me my current flatmates. He is always willing to help us if we have any... Read Full Review

    Comments (0)Was this helpful?:
    "*" A landlord ...

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    1 Star Review

    By : 'Rage'
    Services : Letting( As a Tenant )
    Would you recommend ? : No
    Postcode : E1

    Feb 6, 2015
    People found this helpful13

    "*" A landlord cannot change locks on a tenant without a court order, let alone after three days. This is what they "text" me, after trying to impose a fine on me. They did not secure my deposit, as is the law. They told me I had no idea what I was talking about when I pointed... Read Full Review

    Comments (0)Was this helpful?:
    When I moved into my property ...

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    4 Star Review
    UserName

    Kobir

    By : 'Hashim'
    Services : Letting( As a Tenant )
    Rent PCM : £700
    Would you recommend ? : Yes
    Postcode : E1

    Nov 29, 2014
    People found this helpful5

    When I moved into my property I came across a few problems that I did not expect but both Kobir and Jones worked with me to resolve the issues. They were always approchable and made my issues a priority. They worked to figure out how best to resolve my problems and made sure it was alligned to my... Read Full Review

    Comments (0)Was this helpful?:
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    No fees information available

    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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    Last updated at 11/21/2016, 4:53:27 AM by allAgents

    Awards won by Sterling De Vere, London E2 0AA