The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4.8/5, 189 Reviews
97% Recommended
100% sales valuation accuracy
89% letting valuation accuracy
98% sales fee satisfaction
93% letting fee satisfaction
Wendy
By : 'GJOSEPHS'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : SE6
I have just let out my property through Stanford Estates Forest Hill Branch. A very pleasant, hassle free experience. Wendy Fitzgerald couldn't have been more helpful. I would highly recommend!
Good
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 98% | £225,000 | £730,000 |
Lettings | 89% | 93% | £475 | £1,500 |
Stanford Estates
2a Dartmouth Road, London, Greater London
SE23 3XU
020 8699 6778
No Branch Video found...
Malcolm
Jay
By : 'Stef'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE23
We just sold our property with Stanfords Estate Forest Hill (and Catford). The whole team was brilliant (James, Malcolm, Jay, Matthew and Evie). The valuation was spot on and they got us an offer very quickly. They were friendly, patient and responsive. They supported us throughout the whole... Read Full Review
Wendy
Catherine
By : 'CG'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE23
Stanford Estates helped to facilitate a complicated sale recently. Wendy was amazingly helpful and supportive and went beyond the call of duty. I would highly recommend Stanford Estates. Many thanks to James, Wendy and the rest of the... Read Full Review
Fees were competitive
Malcolm
Cleo
By : 'Wendy'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SE
We have used Robert Stanfords for a number of years now and both Malocm and Cleo have been very helpful and always approachable! We have been very impressed and happy with their efficiency and friendly approach. Cleo had been very helpful with our tennent and we appreciate all her help! Thank you... Read Full Review
Catherine
By : 'Fi'
Services : Sales( As a Vendor )
Sold price : £725000
Would you recommend ? : Yes
Postcode : SE23
The good reputation of Stanford's went before them, as we had previously purchased our second home in Forest Hill through them. Although the process of moving house can be a stressful one, we were again pleased by the sale of our second home by them. Catherine dealt with the day-to-day sale... Read Full Review
Cleo
By : 'Adrian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE6
Outstanding customer service especially with this individual (Cleo Lawrence). My partner and me were in the process of renting a property when our referencing hit a brick wall (through no fault of our own). However, Cleo understood our predicament completely, and, I feel went above and beyond to... Read Full Review
Good
By : 'Tazza'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE23
I think Stanford Estates were wonderful. I sold my beautiful one bed Victorian flat through them. Their photographer took superb pictures and captured the elegance of the flat, It was on the internet for one day, the next day there were two viewings, both made offers, one for the full asking price. ... Read Full Review
Wendy
By : 'GJOSEPHS'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE6
I have just let out my property through Stanford Estates Forest Hill Branch. A very pleasant, hassle free experience. Wendy Fitzgerald couldn't have been more helpful. I would highly... Read Full Review
Good
Wendy
By : 'CP'
Services : Sales( As a Buyer )
Sold price : £498000
Would you recommend ? : Yes
Postcode : SE23
We bought our property through Wendy at Stanfords. We found her to be honest and helpful throughout the process and unlike other agents didn't seem to be pushy or aggressive just fair. Would highly recommend this Estate Agents to... Read Full Review
N/A- buyers
Ben
Wendy
By : 'Ian'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE23
Ben Nicol carried out the initial valuation of my house in Forest hill. This was handled very honestly and professionally. His knowledge of the property market in Forest hill is first class. Wendy Fitzgerald was very quick off-the -mark with the viewings and organised them extremely efficiently.... Read Full Review
Very good
Salma
Malcolm
By : 'V'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE23
As a first-time buy-to-let-type landlady I felt slightly apprehensive about the process of finding a tenant but Stanfords could not have been more straightforwardly helpful. Not only have they found perfect tenants but the various companies they have recommended have also proved impressive. Am a... Read Full Review
No hidden extras.
Malcolm
By : 'Tracy'
Services : Sales( As a Buyer )
Sold price : £575
Would you recommend ? : Yes
Postcode : SE23
Very fortunate to have recently bought a property through Stanford Estates. I found the agency to be professional and reliable. The consultant we worked with, Malcolm, really went beyond the call of duty to help advance the sale when issues cropped up and that was very much... Read Full Review
N/A
Malcolm
By : 'Jmc'
Services : Sales( As a Vendor )
Sold price : £575000
Would you recommend ? : Yes
Postcode : SE23
Throughout a protracted and often difficult transaction we were lucky to be able to rely on Malcolm and his team's cool heads and professionalism to ensure the sale completed. Even when there was a lot of tension his considerable diplomacy ensured we got there in the end. It's very likely that... Read Full Review
Market standard, but turned out as excellent value as he really earns every penny
Malcolm
Wendy
By : 'Georgia'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE23
From the beginning we received excellent serviceFrom the initial meeting with Ben when the property was valued throughout the viewings and subsequent sale we felt confident and had a very personal experience. No enquiry or worry was too much for the staff to deal with. Any time we rang we were... Read Full Review
Fees very reasonable.
Ben
Malcolm
By : 'ACP'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE23
Hard workers in a good team. They always dealt with matters promptly and honestly, safeguarding our interests carefully and keeping us well informed. Much better than others we have dealt... Read Full Review
Well earned
Catherine
By : 'James'
Services : Sales( As a Buyer )
Sold price : £340000
Would you recommend ? : Yes
Postcode : SE6
Catherine was brilliant. We had a pretty poor service from other estate agents but Catherine was always helpful, clear and direct. Estate agents are inherently working for the seller but Catherine was approachable and always ready to answer our questions. She made sure the sale went through... Read Full Review
Fees were clearly communicated and a fair reflection of the service
Ben
Wendy
By : 'Ian'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE23
Stanford estates arranged the sale of my house in SE23. The organisation of viewings was handled in a very efficient and friendly manner and I had an offer in no time at all. Ben, Wendy and Malcolm clearly know the housing market and I would certainly recommend their services to any prospective... Read Full Review
Good
Wendy
By : 'Zoe'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE23
Wendy was a pleasure to deal with - efficient, informative and made purchasing our first home a very smooth process. She made us feel very reassured and promptly answered our many questions. I would not hesitate to recommend... Read Full Review
Salma
Wendy
By : 'Ben'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE23
I hate writing these things... But having rented and then sold my flat through Stanfords I really had to. It couldn't have been smoother - the tenant they found for me was superb (beyond tidy, no problems with payment) and the sale went from phone call to completion in less than 3... Read Full Review
Letting - not the cheapest, but quality of tenant offset this (2 minor repairs in 12 months) Sales - cheapest out of the agents I talked to.
Malcolm
Salma
By : 'Marilia'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SE19
Malcolm was very present throughout the process, from booking the viewing to closing the deal, he's definitely a great... Read Full Review
I think the price was fair, considering the London average. My sole critique was the inability of taking my keys at the property, it was a bit of a hassle to have to go to Forest Hill carrying my moving – maybe in the future the agency could rethink that system.
Catherine
By : 'Christina'
Services : Sales( As a Buyer )
Sold price : £625000
Would you recommend ? : Yes
Postcode : SE26
Catherine was helpful and friendly throughout the process of our house purchase, from viewing to completion. The whole process went surprisingly smooth because Catherine responded to all queries efficiently and in a timely manner. I would highly recommend her and Stanford Estates to friends in... Read Full Review
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<p>Complaints policy:</p>
<p>Under the Rules and Regulations of The Property Ombudsman, which Robert Stanford Estates Ltd are guided by, we advise you of the following actions that we will take should you wish to make a complaint on any matter regarding a transaction with Robert Stanford Estates Ltd.</p>
<p>1. A complaint should be made in writing to Mr Ben Nicol, Company Director and can be posted to the company address at 2a Dartmouth Road, London, SE23 3XU.</p>
<p>2. Your complaint will be recorded at the time that it is made, and will be acknowledged within 3 working days.</p>
<p>3. Robert Stanford Estates will deal with any representative that the complainant chooses to instruct on their behalf.</p>
<p>4. After your complaint has been acknowledged, Robert Stanford Estates Ltd will conduct a full investigation into the matter. A formal written outcome will be posted out to you within 15 days of the acknowledgement of your complaint.</p>
<p>5. The conclusion of your complaint will include a written statement of Robert Stanford’s final view.</p>
<p>6. Should you be dissatisfied with the outcome of this report then Robert Stanford are fully accredited by The Property Ombudsman for Sales & Lettings and you may wish to pursue further with them. We would advise you to go towww.tpos.co.uk for further information as to how to proceed with this. Should you choose to take the matter further it must be done within 6 months of the initial complaint.</p>
Last updated at 10/12/2016, 5:16:13 AM by allAgents