If you want reliable and trustworthy agents, this is NOT the agency for you: - on the scheduled day of the viewing we were called multiple times despite confirming a time. We arrived on time and a viewing had being double booked. We were asked to wait outside in the cold - once we paid a... Read Full Review

Felicity J Lord has been our agent for almost a year now, they are professional, calm, reassuring, and friendly. We had a few issues with our bedding, plumbing, etc., which were resolved accordingly. Ellie-Mai is our point of contact and she is very supportive and has a friendly attitude. She is... Read Full Review

Once again Ellie Mai Hannan has been extremely efficient and helpful!! Thank you very much for sorting out everything very ... Read Full Review

Quality of service is just pathetic. Everything is going well until they get your money and signature on the contract, after this you can expect them to get anything done. They treat their tenants in the very disrespectful way, keep ignoring their queries for months. We been waiting for over a... Read Full Review

As always excellent service! This time from Ellie-Mai Hannan, very kind and very quick in sorting out whatever problem ... Read Full Review

They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted straight away. After getting miscommunication about ... Read Full Review

Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This felicity lives up to that stereotype. I was renting a flat with this agent for around 3 years, and as long as they need you to pay the rent, they are pretty much your standard letting agent. Do... Read Full Review

The team in Bow did a great job for me! They have been extremely professional and helpful for the entire renting process: from the viewings to the contract. I have to particularly thank Auguste for her kindness and problem-solver attitude! Finally a letting agency I can... Read Full Review

Absolutely abysmal customer service. Requested to see two properties well in advance, the first property was not as advertised, it will still being worked on. The second one I was not able to see as it was cancelled last minute with no explanation. When I called to let them know my experience, I... Read Full Review

Called me regarding a property I was interested in. Agent was meant to call back in the afternoon, he did not. Eventually, I made a call and got through to a colleague who mentioned the agent that was dealing with me would call back. I never got a call back. Later I see the list price has gone up ... Read Full Review

In total: - Constantly lie - No feedback - Do not answer questions - Do not call back - Ignore emails and questions asked More details: Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion of the agreement, and especially at... Read Full Review

The Bow office were ok at first, the start of the tenancy was all handled professionally with no fuss. I expect with a reasonable landlord they would be ok. However, when our landlord (24 Oxley Square) tried (and failed) to bully us into not exercising a break clause in the contract and then paying ... Read Full Review

In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told them we were moving out and they needed to show the... Read Full Review

Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has stains and some look like blood stains!... Read Full Review

All, Usually in my life i dont bother writing reviews. But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house. These agents are very good at giving excuses. Oh... Read Full Review

I tend to be quite savy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiatic and knowledgable. I then went on a number of viewings and eventually found a flat through his help. I... Read Full Review

I tend to be quite savvy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiastic and knowledgeable. I then went on a number of viewings and eventually found a flat through his help. I ... Read Full Review

Visited on a Saturday afternoon. They were all very disorganised. One agent saw me, half way through he made his apologies to serve a different customer. After 5 minutes one of his colleagues came to try to assist, we had to start from the beginning. In the end I walked out none the... Read Full Review

Signed an agreement to lease, provided all documents and paid and everything. Got a call the week before I was supposed to move out that the tenants were taking advantage of the fact that the landlord improperly documented their intention to move out and were going to stay in the apartment. Their... Read Full Review

Totally unprofessional. Booked in a viewing. When I turned up, the agent who was supposed to take me was not in. I was in turn told by another agent to wait as the agent who was going to take me to the viewings was "running late". I wait around for more than half an hour until the next... Read Full Review