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Wimbledon, London SW19
1.5/5, 2 Reviews
0% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
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"I had a very disappointing..."
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1 Star Review
Lloyd
By : 'Unhappy'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SM4
12 May 2015
People found this helpful3
I had a very disappointing experience with Jackson's. We were asked to match an offer that was made on the property after our sale price was agreed and have a written confirmation as well , when we refused to do so, the agent (Loyd) said he would speak to the seller and come back to us which he never did. i can understand if the seller went with the higher offer however out of courtesy he should have given us an update . We lost money on a solicitor as they agent insisted we get a solicitor in 24 hrs. Really poor customer service. I found out the house was sold from the posting on Zoopla. i can't believe people can be so careless . I would never trust them very again.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Address
Jacksons Estate Agents
53 Wimbledon Hill Road, London, Greater London
SW19 7QW
020 3195 9111
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jacksons Estate Agents Branches (View All 9)
I had a very disappointing ...
Share On :
1 Star Review
Lloyd
By : 'Unhappy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SM4
12 May 2015
People found this helpful3
I had a very disappointing experience with Jackson's. We were asked to match an offer that was made on the property after our sale price was agreed and have a written confirmation as well , when we refused to do so, the agent (Loyd) said he would speak to the seller and come back to us which he... Read Full Review
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Unhappy customer said about Jacksons Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 11th May 2015
I had a very disappointing experience with Jackson's. We were asked to match an offer that was made on the property after our sale price was agreed and have a written confirmation as well , when we refused to do so, the agent (Loyd) said he would speak to the seller and come back to us which he never did. i can understand if the seller went with the higher offer however out of courtesy he should have given us an update . We lost money on a solicitor as they agent insisted we get a solicitor in 24 hrs. Really poor customer service. I found out the house was sold from the posting on Zoopla. i can't believe people can be so careless . I would never trust them very again.
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2 Star Review
By : 'Kerryvaughan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
21 Feb 2014
People found this helpful2
This is our first time renting through Jackson estate agency and can definitely say we will not be doing so again. It had been an up hill struggle from the beginning. After agreeing to pay a larger deposit and and 2months rent upfront to secure the property we still only had confirmation and a... Read Full Review
What agent could do to change your mind?
Be more organised, be honest, write up proper receipts first time around and communicate with your accounts department
Comments (1)Was this helpful?:
Kerryvaughan said about Jacksons Estate Agents
Services : Letting( As a Tenant )Date: 21st Feb 2014
This is our first time renting through Jackson estate agency and can definitely say we will not be doing so again. It had been an up hill struggle from the beginning. After agreeing to pay a larger deposit and and 2months rent upfront to secure the property we still only had confirmation and a signed contract 1hr before moving into the property. We were given incorrect receipts recording our deposit and 2months rent, which were then redone after we pointed out there mistake. Now 1month into the tenancy we are contacted by the accounts department and told we have outstanding rent, I then personally went into the estate agency in Wimbledon to try understand how this could be and it was confirmed that we are payed up and do not owe anything as we payed 2months upfront. There seems to be little to no communication between the accounts department and the letting agency. To put the cherry on the cake we were told that there is parking outside the building reserved for our apartment, only to find out when we move in that mon-fr 9am-5pm we cannot park our car outside the building because someone in the building runs there business from here and needs the spaces for customers so we have to pay for additional road parking!
The UK's Largest Customer Review Website for the Property Industry
By : Simon Scott
13 Jun 2014Dear Sir/Madam, The complaint that you have raised on this site has been investigated internally by the Associate Director of Jacksons Mr. Nick Hignell. He has asked me to formally apologise to...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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