York, YO1
2.1/5, 19 reviews
26% recommended
33% lettings valuation accuracy
30% lettings fee satisfaction

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“Worst estate agent ever usedThey lie, charge far too much ......”

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Sep 13,2013
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By: 'furious!'
Sep 13,2013
4 people found
this helpful
Worst estate agent ever used

They lie, charge far too much and then dissapear off the radar. You always have to chase everything yourself, never get confirmation, even when you ask for confirmation when something is happening ie: something being fixed in the house. Good luck in getting your deposit back, mine took 3 weeks and I had to chase that a couple of times after the 2 weeks had passed - hearing every excuse why they havent done it, and that they will do it immediately. Same story every time, then you ring back and say you still don't have the money, and mention that they said they would do it straight away the last time. Then they tell you they definitely never said that, and basically call you a lier. Very disrespectful to their clients, especially the manager, almost screaming over the phone telling me im wrong and baiscally pointing out that im making up stuff that she has said when I would never do that. Incredibly rude!! If all you want is a smooth transition, don't use Bridgfords! When the deposit was finally received, it was short for no reason, and that's the next fight. You also have to pay when you leave for a reference letter which is not mentioned at the start, and even though you pay extortionate admin fees to begin with.
What agent could do to change your mind?
lower fees, better customer service and communication
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By: Bridgfordsuseless
Feb 13, 2014
I completely agree, the carpets are disgusting from the previous tenants, and walls etcc, they promised it'd all get replaced and fixed for us but did it hell, been chasing bridgfords and countrywide for 6 months about it for them to turn around and tell us they won't be doing it, ahahahaha piss take. And then we decide to leave after six months as that's what we specifically told them on the first day, and they refuse to let us, telling us we owe them 3,500k because they signed us up for a 12 month contract??? They're all messed up, that's the Preston
Branch
By: Bridgfords
Sep 19, 2013
Dear Furious,
We are very sorry that you are disappointed with the service that you received, however your side of the story is not quite what happened. You are fully aware why your deposit was a day short, you had in fact written your notice adding an extra day on, a genuine mistake on your part, although we followed your instructions on when you wanted to leave the property, which I have emailed you to explain. If you have not received the email, please feel free to call the office so that I can go through this with you, you certainly won't have to fight us. All applicants are given a tenants guide when they view a property, which details the fee's.

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Latest Reviews

View all Reviews 19
11th Dec 2024
reviewed by 'Mrs Wilson'
“Worst letting agent, they are withholding my daughters deposit for over 3 weeks claiming work is being completed on the flat ......”
1st Jun 2024
reviewed by 'Anne'
“I found the agent helpful, cheerful and professional. The rental property found was perfect for my immediate needs....”
10th Jan 2023
reviewed by 'Chris (Rhys' mum)'
“Angus was really VERY helpful in nursing me and my son through the nerves of buying son's first home in ......”
13th Sep 2022
reviewed by 'Soo Mei Fong'
“Had been used Bridgeford letting service for numerous of times, found very satisfied, I alway remember the reason that I ......”
7th Feb 2022
reviewed by 'Kirk'
“They were great, I have not had a problem with them, they were friendly from the word go and made ......”
3rd Dec 2021
reviewed by 'Steph'
“The worst letting agent I have ever had the misfortune of dealing with. Refused to contact the landlord about important ......”
Opening Hours
  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bridgfords
37 Micklegate
York
North Yorkshire
YO1 6JH
01904 819191

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 30% £400 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 3 10 0 1 1 0 0 1
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“Worst letting agent, they are withholding my ......”

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Dec 11,2024
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Katie
By: 'Mrs Wilson'
Dec 11,2024
1 people found
this helpful
Worst letting agent, they are withholding my daughters deposit for over 3 weeks claiming work is being completed on the flat after she vacated in the 15th November 2024. However, the flat has already been readvertised on the 24th November ready to move into 9 days after she ...
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“Helpful and professional...”

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Jun 01,2024
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By: 'Anne'
Jun 01,2024
0 people found
this helpful
I found the agent helpful, cheerful and professional. The rental property found was perfect for my immediate needs....
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“Angus was really VERY helpful in nursing me a......”

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Jan 10,2023
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Angus
By: 'Chris (Rhys' mum)'
Jan 10,2023
0 people found
this helpful
Angus was really VERY helpful in nursing me and my son through the nerves of buying son's first home in York. As someone who has just sold a home with another agent, and has for months been trying to sell another (neither in York) I ...
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“Mrs ....”

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Sep 13,2022
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Lauren
By: 'Soo Mei Fong'
Sep 13,2022
0 people found
this helpful
Had been used Bridgeford letting service for numerous of times, found very satisfied, I alway remember the reason that I decided to give Bridgeford!s letting a chance to market my property to let, it was because I had a meeting with Miss Lauren Sankey ...
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“They were great, I have not had a problem wit......”

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Feb 07,2022
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Katie
By: 'Kirk'
Feb 07,2022
0 people found
this helpful
They were great, I have not had a problem with them, they were friendly from the word go and made sure everything ran smoothly...
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“The worst letting agent I have ever dealt with...”

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Dec 03,2021
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By: 'Steph'
Dec 03,2021
0 people found
this helpful
The worst letting agent I have ever had the misfortune of dealing with. Refused to contact the landlord about important fixes that needed to happen (didn’t have a working shower for 2 years!) and when I tried to follow up I was fobbed off every ...
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“Avoid at all costs...”

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Sep 10,2020
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By: 'S'
Sep 10,2020
1 people found
this helpful
Selling a property in York following the death of my mother. Bridgfords were a very slick sell to my sister but the reality was far different. House was hugely overvalued and as a result the 'great deal' fixed fee we agreed to was higher in ...
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“Useless for both tenant and landlord...”

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Sep 04,2020
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By: 'Cath'
Sep 04,2020
1 people found
this helpful
Useless at communication between ourselves and the landlord. Actually the landlord was ok. But due to bridgford's mishandling and the age it took to get repairs ( we went 9 months without a back gate- our landlord only knew there was an issue a few weeks before ...
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“Incompetent, Slow, Rude and insulting....”

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May 05,2018
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By: 'Shem'
May 05,2018
0 people found
this helpful
I'm extremely disappointed with how Bridgford handled my application to lease a property in York. I'm not angry just that I didn't get it- it happens. I'm angry because in this case it wasn't a better offer from someone else, or a failed reference, or ...
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“Without a doubt the worst letting office in the country, ......”

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Dec 18,2016
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Katie
By: 'Genuine'
Dec 18,2016
5 people found
this helpful
Without a doubt the worst letting office in the country, awful customer service, rude staff, incompetent, filtering down from the top, ridiculous fees, terrible maintenance (if they come at all), would never recommend Sh*tfords to anyone, please avoid at all costs....
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Comment on agent fees
bad
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“It went from bad to worse, I will only list ......”

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Oct 09,2015
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Julie
By: 'Barbara'
Oct 09,2015
3 people found
this helpful
It went from bad to worse, I will only list some things as they were getting worse and worse till I now moved out. 1. For 4 years in a row charged us £120pounds administrative charge- even through there was no changes to tenants or to the ...
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What agent could do to change your mind?
They could speak to the landlord timely and inform me of the contact. They could offer us a standard agreement when they knew that we are going to be there long term- or could speak to the landlord about changing the agreement at least, rather than ignore us completely and take the money every year for NOTHING. They could accept my notice and pay me the bond when I moved out - especially that I made sure that the landlord wasn't going to loose a penny on me moving out- as he is a great guy and wouldn't want the agency to rip him off when I found tenants easily for him for the property. They could call me and apologise that they have forgotten to acknowledge my notice? They could have released my bond when I moved out and the house was not damaged in any way? More than anything - They could have just been DECENT and human and honest and fair. On top of that- When I called yesterday- I requested from Vicky- who answered my call, to put me through to the agency manager to complaint. Very quickly I heard in response that the manageress was in a meeting. I asked for email contact to be sent to me, so that I can write to her with my complaint- and hey hoo, it is Wednesday evening now, and I am still waiting to receive the contact details. Because for the agency it is sooooo hard to send an email.
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Comment on agent fees
See above. A joke, not a reasonable fee.
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“Useless never get back to youTook money from my rent ......”

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Aug 19,2014
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By: 'NIGHTMARE'
Aug 19,2014
2 people found
this helpful
Useless never get back to you Took money from my rent when the tenant should have paid said they made a mistake and still nothing happened. Told them i need two quotes before any work took place, again they just carried on and ripped me ...
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“The inital fees are very high - more so than ......”

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Jun 04,2014
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By: 'Lizzy'
Jun 04,2014
5 people found
this helpful
The inital fees are very high - more so than other letting agencies. The communication is poor, the staff are rude and seldom get back to you. I ring and there is no one manning the desks, it just rings. I email and they respond ...
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What agent could do to change your mind?
Answering the phone, responding to emails, dealing with issues in a timley manner, being polite, reducing there fees significantly because there is no way that what they charge amounts to what they actually do and it is super high compared to other agencies. Had I have known I would have never viewed the property in the first place. They need to be more transparent and upfront about thier fees, but they are not.
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“Overall disappointed with the service we as a family were ......”

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Jan 27,2014
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By: 'Rishworth'
Jan 27,2014
3 people found
this helpful
Overall disappointed with the service we as a family were provided. By far the least personal and empathic estate agent we have dealt with :-( I will not be recommending to friends/family. Customer service skills need improving....
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“Worst estate agent ever usedThey lie, charge far too much ......”

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Sep 13,2013
Minithumbdown
By: 'furious!'
Sep 13,2013
4 people found
this helpful
Worst estate agent ever used They lie, charge far too much and then dissapear off the radar. You always have to chase everything yourself, never get confirmation, even when you ask for confirmation when something is happening ie: something being fixed in the house. Good ...
read full review
What agent could do to change your mind?
lower fees, better customer service and communication
Attached Filesnbsp;
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Bridgfordsuseless
Feb 13, 2014
View all comments (2)
I completely agree, the carpets are disgusting from the previous tenants, and walls etcc, they promised it'd all get replaced and fixed for us but did it hell, been chasing bridgfords and countrywide for 6 months about it for them to turn around and tell us they won't be doing it, ahahahaha piss take. And then we decide to leave after six months as that's what we specifically told them on the first day, and they refuse to let us, telling us we owe them 3,500k because they signed us up for a 12 m ...

“Brilliant experience with them, much much better than my previous ......”

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Aug 13,2013
Minithumbup
By: 'Sue'
Aug 13,2013
0 people found
this helpful
Brilliant experience with them, much much better than my previous agent. Their fees were a little bit high, but they actually negotiated on them and introduced us to a flat we love and a landlord who's a pleasure to deal with. Ask ahead about all ...
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“Bridgfords were very very positive when I took them on ......”

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Aug 13,2013
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By: 'Irritated'
Aug 13,2013
4 people found
this helpful
Bridgfords were very very positive when I took them on as letting agents for my property in York. However, swiftly after signing with them I found them to be difficult to get hold of, and unhelpful when I could get hold of them. I initially ...
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“Terrible terrible customer service. The staff are rude and speak ......”

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Jul 25,2013
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By: 'Grant'
Jul 25,2013
3 people found
this helpful
Terrible terrible customer service. The staff are rude and speak to people as if they are stupid. In the probably 20+ conversations I have had when they have promised to ring me back they have NEVER done this. I had to constantly chase references both moving ...
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What agent could do to change your mind?
I would expect my agency fee and contract renewal fee back in full before I would even consider suggesting or using this agent.
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“Bridgfords is just another name for Countrywide lettings (check their ......”

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Oct 23,2012
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By: 'A'
Oct 23,2012
3 people found
this helpful
Bridgfords is just another name for Countrywide lettings (check their own website). It's painting over the cracks (probably at the former tenants expense) you can't polish a turd. Same rude staff, same scamming ways, they use dodgy one man bands to fake receipts for work ...
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What agent could do to change your mind?
The whole group needs to stop ripping off people and remember we're your customers!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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