0% lettings valuation accuracy
0% lettings fee satisfaction
May 08,2013
May 08,2013
2
people found
this helpful
this helpful
Hi, I recently moved out of the property managed by Leaders branch in Fleet.
My complaint is about poor property management service provided by one of the staff there.
I contacted her on 24 September 2012 regarding the Licence to Occupy for my partner that moved in to the property. After charging for the service, I was expecting a document to be produced and delivered as she explained while collecting the documents for the procedure - all that happened a day or two after my initial contact. I had to send few remainder emails, and having no response on those, had to call her to make and inquiry about the Licence. She managed to produce the document on 30 November 2012, giving no explanations about the delay.
Another thing that happened during the check out procedure raised even more concerns about her performance. She received the Final Account Details in email stating all the necessary details and signed by all the tenants, and since we all couldn't be at the check out on stated day, after my call I found out that the details were changed and that she had intention to act upon the change that she had no approval from all the tenants. That made me really concerned about how she is dealing with the case. After saying that, her tone changed in very abrupt and patronising, and she ended a call stating that she has other customers that are waiting to be served and she ended up conversation. Every subsequent phone conversation ended in a similar way. Working in Customer Service myself, I find that kind of attitude unacceptable for anyone in contact with the customers.
I would never recommend them and sure I will never deal with them again.
My complaint is about poor property management service provided by one of the staff there.
I contacted her on 24 September 2012 regarding the Licence to Occupy for my partner that moved in to the property. After charging for the service, I was expecting a document to be produced and delivered as she explained while collecting the documents for the procedure - all that happened a day or two after my initial contact. I had to send few remainder emails, and having no response on those, had to call her to make and inquiry about the Licence. She managed to produce the document on 30 November 2012, giving no explanations about the delay.
Another thing that happened during the check out procedure raised even more concerns about her performance. She received the Final Account Details in email stating all the necessary details and signed by all the tenants, and since we all couldn't be at the check out on stated day, after my call I found out that the details were changed and that she had intention to act upon the change that she had no approval from all the tenants. That made me really concerned about how she is dealing with the case. After saying that, her tone changed in very abrupt and patronising, and she ended a call stating that she has other customers that are waiting to be served and she ended up conversation. Every subsequent phone conversation ended in a similar way. Working in Customer Service myself, I find that kind of attitude unacceptable for anyone in contact with the customers.
I would never recommend them and sure I will never deal with them again.
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Opening Hours
Address
Leaders
183 Fleet Road
Fleet
Hampshire
GU51 3BL
01252 810 100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £900 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- GU51
GU52
GU14
RG27
GU46
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
May 12,2014
May 12,2014
2
people found
this helpful
this helpful
The check in - check out process was a fraud. The check in report contained precious little information and the check out listed in fine detail damage that was clearly many years old.
Full deposit still not returned and three months on still fighting for ...
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Jul 01,2013
Jul 01,2013
1
people found
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this helpful
We found a property with Leaders back in April 2011 in Hook and Debbie was very helpful when we viewed the property and decided to let it. We moved in in late April and the Flat was disgustingly dirty and was not professionally cleaned a it ...
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What agent could do to change your mind?
Dealt with te problems we faced in the property.Attached Filesnbsp;
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Jun 25,2013
Jun 25,2013
3
people found
this helpful
this helpful
When it comes to find a place and pay the fees is all good and fast.
Disappointment comes when moving out of the property, first of all when I moved in I did not receive an inventory report and since there were few things not ...
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May 08,2013
May 08,2013
2
people found
this helpful
this helpful
Hi, I recently moved out of the property managed by Leaders branch in Fleet.
My complaint is about poor property management service provided by one of the staff there.
I contacted her on 24 September 2012 regarding the Licence to Occupy for my partner that moved in ...
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read full review
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Apr 23,2013
Apr 23,2013
0
people found
this helpful
this helpful
We contacted Leaders on a Friday and explained to them what we were looking for. On the Saturday we had our first
viewing and found exactly what we wanted.
All the staff we spoke to at Leaders were very helpful especially Debbie and Zoe. Very ...
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Jan 15,2013
Jan 15,2013
4
people found
this helpful
this helpful
I had never rented a property before. Debbie was very very professional she pointed everything out clearly and sent me a folder with all the details and information I needed. The flat took longer to purchase than we first thought and Debbie was very keen ...
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Jan 10,2013
Jan 10,2013
4
people found
this helpful
this helpful
I have always found the team at Leaders in Fleet service exceptional, from the first phone call, to the viewing, through the referencing and moving in process, and any property management problem is dealt with promptly, the team are all professional, friendly and helpful. I ...
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Dec 04,2012
Dec 04,2012
3
people found
this helpful
this helpful
As a young professional moving to the area I was left very dissatisfied with the level of service I received from the team at Leaders. We were cursorily shown around the apartment and much of the information we were given about the property subsequently turned ...
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Jan 09, 2013
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(1)
We're very sorry to hear that you were not satisfied with the service you received from Leaders. If you would like to contact me directly I would be more than happy to discuss your concerns & resolve outstanding issues you may have.
Zoe Kimberley, Branch Manager Leaders Fleet ...
Nov 10,2012
Nov 10,2012
5
people found
this helpful
this helpful
Great service as always. Office of really friendly ladies always happy to help. My property has always been well looked after and never really experienced any problems. wouldn't hesitate to recommend to friends...
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Nov 07,2012
Nov 07,2012
5
people found
this helpful
this helpful
Rented thought leaders for a couple of years now and always found then helpful and friendly. Have rented through them twice now and both times it was straightforward and hassle free. Check out of the first place was fine, couple deductions for cleaning but fair ...
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Nov 06,2012
Nov 06,2012
5
people found
this helpful
this helpful
Leaders have always provided me with an efficient, timely, professional and reliable service as my residential letting agent. Since April 2012, the Fleet office has handled three change of tenancies with utmost customer care to both landlord and tenant - thank you Debbie, Debra, Caroline and ...
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Nov 06,2012
Nov 06,2012
4
people found
this helpful
this helpful
I've used Leaders in Fleet for a number of years & always received a great service. Having used other letting agents in the past, not all in this area it is very nice to deal with people with good old fashioned common sense, especially when dealing ...
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Nov 06,2012
Nov 06,2012
4
people found
this helpful
this helpful
I have been a client of leaders in Fleet for nearly 10 years. They have always provided a highly professional letting service and I have recently upgraded to "fully-managed" as well as adding a further property to their managed portfolio.
It would be unfair to pick ...
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Nov 06,2012
Nov 06,2012
4
people found
this helpful
this helpful
I have let my property in Fleet for a number of years, originally with the Estate Agents I bought it through. I have been most impressed with the service that Leaders have provided since they took over the rental portfolio from the previous company. They ...
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Oct 16,2012
Oct 16,2012
5
people found
this helpful
this helpful
Under previous management our estate had deteriorated despite being less than 20 yrs old. Debra Barman has brought our portfolio up to speed and made it a successful investment. She has spent a considerable amount of time on the telephone to me and on site advising ...
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Aug 31,2012
Aug 31,2012
6
people found
this helpful
this helpful
Have used this office for over a decade to let my propertiy portfio. Very pleased with conduct and results of all the sales and management staff I have had the pleasure to deal with over the years. The transisition from MacKenzie Smith Lettings to Leaders ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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