67% lettings valuation accuracy
81% lettings fee satisfaction
Mar 11,2024
Mar 11,2024
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DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to let my dog or children out for months. We realised very quickly that the heating and hot water didn't work well. We reported... And reported... And reported... Eventually four months later they decided somebody could come and have a look. By this time we were in minus temperatures and the house would heat to a maximum of 13 degrees. The water was tepid and not hot enough to kill off any germs. The plumber that came round said that the agents had been told time and time again it won't work properly because of the plumbing... But they still let it this way. We were so unwell that I couldn't work. My daughter had constant chronic flu like symptoms. I was put on an urgent ent cancer referral because of how unwell I was. There was mould in the bathroom, conservatory, my bedroom wardrobes, my daughter's room and most of the windows. Oliver king - the very unhelpful, politician like owner who inherited daddy's business struggles with customer service and advised us he could give us some cleaning tips... Obviously we had been cleaning it and it kept coming back. We had a gas safety inspection from one of their contractors - he stood Infront of the boiler and did nothing and signed it off as safe. he put the thermostat on top of the radiator and said look, all is fine... So we asked for another contractor.A matter of weeks later another engineer came and condemned it as it was unsafe. This put our family in danger. We had to have a new boiler as the old one now was unsafe to use. We ended up demanding to have alternative accommodation while the boiler was done as it was 5 degrees in our house. They reluctantly gave us one room in a Travelodge for a family of four and a dog.... Eventually the new boiler was fitted and it still didn't work properly. It was 17 degrees maximum which isn't even room temperature. We were stuck, we couldn't afford to move and couldn't complain anymore as we were worried about unfair eviction. We took out a huge loan just to get out as our health was so so so bad. Just to get out of this situation we had to keep our tenancy with kings for two months until the end of our notice, plus two months rent at our new home, plus the deposit. We told Jeanette before we left that we felt really sorry for the new tenants and that something had to be done about the mould and heating. She told us to leave the wardrobe doors open instead of investigating. Which we did anyway. They have no care for health and wellbeing. Just money. Early Jan there was a mains water leak through the ceiling. Jeanette blamed us saying it was our fault for not having the heating on after we moved out. We got our own plumbers report which stated that it was due to an old part which was so old it was brittle and had snapped causing the leak and the heating wouldn't have helped as there were no heating pipes in the loft and no insulation. Jeanette ignored all our emails of evidence and all our questions. We went into the loft to take a look and found the cold water storage tank was filthy and full of debris. It was disgusting. We were washing in that and breathing in the spores. Again, Jeanette ignored us. We are awaiting our environmental health report. Absolutely disgraceful. We complained and Oliver just wasn't interested at all. They tried to take our entire deposit to try and cover their contractor fees and the landlords insurance excess. Which we had to continually dispute until the speak of legal action miraculously made them decide to return our entire deposit. Which proves they were just trying to extort our hard earned money even after having to lose so much money just to get out of the situation. They side with landlords not tenants. Horrible company
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Latest Reviews
18th Oct 2024
reviewed by 'George'
11th Mar 2024
reviewed by 'Charlotte Hardy'
15th Dec 2022
reviewed by 'Charlotte'
11th Nov 2022
reviewed by 'Sabina'
9th Aug 2022
reviewed by 'John'
Opening Hours
Address
Kings Lettings
16 Church Street
Staines
Surrey
TW18 4EP
01784 464040
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 81% | £925 | £1,785 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 1 | 7 | 3 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
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- Block Management
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- Conveyancing
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Oct 18,2024
Oct 18,2024
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AVOID! If there was a zero star, then I would give zero. Kings Lettings normally undervalue the rental value and try to arrange as many viewings with no quality tenant criteria. They purposefully lie to prospective tenants in order to get the deal. They use ...
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Mar 11,2024
Mar 11,2024
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DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to ...
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Mar 14,2023
Mar 14,2023
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Excellent services from Kings Letting for 10 years in a row..Very professional, straight forward, caring people of Kings Lettings.
Trustworthy Agent...
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Dec 15,2022
Dec 15,2022
1
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Let a property knowing the heating and hot water wasn't working adequately. Worst experience of my life. Don't touch with a bargepole. Four months later I'm still in a position with no heating...
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Nov 11,2022
Nov 11,2022
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Very poor communication skills from the front staff!
I popped in couple months ago as I saw an amazing add about this property that I was interested in. Spoke to one of the ladies that was at the front desk there, she had confirmed that ...
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Aug 09,2022
Aug 09,2022
1
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Very poor customer service from Jeanette Nugent. Was essentially told I am on too low earnings for them to be bothered with! Despite me being in full time work and interested in a property well within my price range, and having savings and a guarantor.
...
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May 13,2022
May 13,2022
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I was very impressed about the efficiency of the Kings Letting in Staines, very capable and helpful in every aspect....
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Apr 25,2022
Apr 25,2022
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My landlady uses Kings Lettings services. As a tenant, I have always been backed by them to solve the flat ' problems. They will try their best to convince the owner to take action for the good of their property, and, whether there is an ...
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Apr 24,2022
Apr 24,2022
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I would like to say a massive thank you to the team at Kings lettings staines for all of their support, patience and kindness helping me in my first time moving out. They have been amazing and helped me so much with what I need ...
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Mar 09,2022
Mar 09,2022
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Thank you kings letting for finding us a perfect home.and also thankyou Jade.Sandra and jeanette for always being on the end of the phone to help me.i will definitely use them again if I ever need a new home.(hopefully that won't ...
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Feb 24,2021
Feb 24,2021
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It was nice to work with Kings Lettings. Many thanks to agent Sandra. My partner and I arranged viewing on Saturday, and as we were happy with the property, decided to proceed. Sandra promptly sent us the application forms. In one week agency managed to ...
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Jan 22,2021
Jan 22,2021
3
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Using Kings Lettings Staines for 10Yrs +. Their staff I have also known for the same period, and because of that Sandra, Jeanette and Jade are extremely knowledgeable. They will know your property, and your requirements, so you don't need to explain again. They know Staines ...
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Feb 21,2019
Feb 21,2019
1
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My experience with Kings Lettings, Staines Branch:
On a Saturday, I viewed a property listed by them, and I really liked it. On the following Monday afternoon, I told them that I would like to apply to rent the property.
I was sent across the ...
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Comment on agent fees
Agent fees, although high, are in-line with what other agencies are charging in this area
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Sep 10, 2020
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very bad service. i was calling since 1 week, every day, and every time they've been telling me that the agent who is dealing with the specific property is not in the office and they will pass my details and contact to her so she can call me back when available , but never received a call. i even call twice in a day but for nothing. I've also tell them that i am willing to pay a deposit even before viewing the property, because i was 100% that i want to rent it for a long period of time, even mo ...
Apr 14,2018
Apr 14,2018
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Well, once again I have had to return to Kings Lettings and get them to find me a tenant in a hurry and once again they have not disappointed with a new set of tenants found and placed in a relatively short space of time, ...
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Comment on agent fees
Their fee structure is fair compared to the competition in Staines especially against those who talk a good game but inevitably come up with nothing as I alluded to above.
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Jul 26,2015
Jul 26,2015
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After some particularly poor experiences with other local agents dealing with Kings was a real pleasure.
Paul and his team provide a friendly, efficient and professional service that met all my needs as a landlord. Any issues myself or the tenant had were sorted out ...
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Comment on agent fees
Simple, clear and upfront.
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Feb 25,2015
Feb 25,2015
1
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It feels good to write a testimony for your letting agent with whom I have been associated for almost a year now. Words are less but thoughts too many to write down.
KINGS are really professional and soft spoken people. Always helpful and quick to ...
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Oct 23,2014
Oct 23,2014
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Kings has been recommended to me by several friends. The agency (particularly the manager) is very knowledgeable (with lots of useful experience) and helpful. I am impressed!...
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Jun 11,2014
Jun 11,2014
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I used Kings services as a landlord and highly recommend them. They have always been attentive and provided sound business advice with regard to letting property. They treat Landlords and tenants fairly and equally and deserve the high reputation earned over their years of trading....
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Apr 19,2014
Apr 19,2014
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We have been letting our flat for 5 years with Kings and have had 5 tenants during that time with hardly a gap. Kings letting agents are friendly, efficient and thorough. Paul and his team screen potential clients very well and have been helpful in providing contacts ...
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Mar 13,2014
Mar 13,2014
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Paul and Carla have looked after our property on a full management basis for the last 10 years and I have found their service and advice to be exemplary. Nothing has been too much trouble for them. I would recommend them unreservedly....
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Mar 13,2014
Mar 13,2014
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Always polite and very professional at their work, KINGS have been very helpful to me as a tenant from day 1. They have always been replying to my queries really promptly and and sorted out any issue/request very fast! Living in the UK for 7 years, ...
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Jan 06,2014
Jan 06,2014
1
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Kings have been renting out my 3 bed semi for 4 years and they have always found good tenants for me.
They keep my house nice and fix any problems quickly, my tenants are happy and want to stay and the rent is always paid on time.
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Mar 07, 2014
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Thank you for your review Mr Khan. The team at Kings always appreciate positive feedback, and we will continue to provide you with the high quality service our clients should expect from us.
Regards ...
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