The UK's Largest Customer Review Website for the Property Industry

No Image Available

Staines, TW18

3.8/5, 22 Reviews
68% Recommended

67% letting valuation accuracy

81% letting fee satisfaction

Contact Us
No Description Found
"Disgraceful..."

Share On :  FacebookTwitter

1 Star Review
UserName

Jeanette

By : 'Charlotte Hardy'
Services : Letting(As a Tenant)
Rent PCM : £1785
Would you recommend ? : No
Postcode : TW15

Mar 11, 2024
People found this helpful0

DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to let my dog or children out for months. We realised very quickly that the heating and hot water didn't work well. We reported... And reported... And reported... Eventually four months later they decided somebody could come and have a look. By this time we were in minus temperatures and the house would heat to a maximum of 13 degrees. The water was tepid and not hot enough to kill off any germs. The plumber that came round said that the agents had been told time and time again it won't work properly because of the plumbing... But they still let it this way. We were so unwell that I couldn't work. My daughter had constant chronic flu like symptoms. I was put on an urgent ent cancer referral because of how unwell I was. There was mould in the bathroom, conservatory, my bedroom wardrobes, my daughter's room and most of the windows. Oliver king - the very unhelpful, politician like owner who inherited daddy's business struggles with customer service and advised us he could give us some cleaning tips... Obviously we had been cleaning it and it kept coming back. We had a gas safety inspection from one of their contractors - he stood Infront of the boiler and did nothing and signed it off as safe. he put the thermostat on top of the radiator and said look, all is fine... So we asked for another contractor.A matter of weeks later another engineer came and condemned it as it was unsafe. This put our family in danger. We had to have a new boiler as the old one now was unsafe to use. We ended up demanding to have alternative accommodation while the boiler was done as it was 5 degrees in our house. They reluctantly gave us one room in a Travelodge for a family of four and a dog.... Eventually the new boiler was fitted and it still didn't work properly. It was 17 degrees maximum which isn't even room temperature. We were stuck, we couldn't afford to move and couldn't complain anymore as we were worried about unfair eviction. We took out a huge loan just to get out as our health was so so so bad. Just to get out of this situation we had to keep our tenancy with kings for two months until the end of our notice, plus two months rent at our new home, plus the deposit. We told Jeanette before we left that we felt really sorry for the new tenants and that something had to be done about the mould and heating. She told us to leave the wardrobe doors open instead of investigating. Which we did anyway. They have no care for health and wellbeing. Just money. Early Jan there was a mains water leak through the ceiling. Jeanette blamed us saying it was our fault for not having the heating on after we moved out. We got our own plumbers report which stated that it was due to an old part which was so old it was brittle and had snapped causing the leak and the heating wouldn't have helped as there were no heating pipes in the loft and no insulation. Jeanette ignored all our emails of evidence and all our questions. We went into the loft to take a look and found the cold water storage tank was filthy and full of debris. It was disgusting. We were washing in that and breathing in the spores. Again, Jeanette ignored us. We are awaiting our environmental health report. Absolutely disgraceful. We complained and Oliver just wasn't interested at all. They tried to take our entire deposit to try and cover their contractor fees and the landlords insurance excess. Which we had to continually dispute until the speak of legal action miraculously made them decide to return our entire deposit. Which proves they were just trying to extort our hard earned money even after having to lose so much money just to get out of the situation. They side with landlords not tenants. Horrible company

Was this helpful?:

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting67%81.00%£925£1,785
Address

Kings Lettings
16 Church StreetStaines, Surrey
TW18 4EP
01784 464040

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • ?OnTheMarket
  • ?Rightmove
  • ?Zoopla
Social Media
Email
Latest Properties

No Property Found

No Property Found
Kings Lettings Branches (View All 6)
AVOID! If there was a zero ...

Share On :  FacebookTwitter

1 Star Review
UserName

jade

By : 'George'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : No
Postcode : TW18

Oct 18, 2024
People found this helpful0

AVOID! If there was a zero star, then I would give zero. Kings Lettings normally undervalue the rental value and try to arrange as many viewings with no quality tenant criteria. They purposefully lie to prospective tenants in order to get the deal. They use a model like agent as a way to TRAP any... Read Full Review

Comments (0)
Was this helpful?:
Disgraceful ...

Share On :  FacebookTwitter

1 Star Review
UserName

Jeanette

By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £1785
Would you recommend ? : No
Postcode : TW15

Mar 11, 2024
People found this helpful0

DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to let my dog or children out for months. We realised very quickly that... Read Full Review

Comments (0)
Was this helpful?:
Excellent services from Kings ...

Share On :  FacebookTwitter

5 Star Review
UserName

Jeanette

By : 'Joe'
Services : Property Management
Sold price : £1300
Would you recommend ? : No
Postcode : TW19

Mar 14, 2023
People found this helpful0

Excellent services from Kings Letting for 10 years in a row..Very professional, straight forward, caring people of Kings Lettings. Trustworthy... Read Full Review

Comments (0)
Was this helpful?:
Let a property knowing the ...

Share On :  FacebookTwitter

1 Star Review

By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : TW15

Dec 15, 2022
People found this helpful1

Let a property knowing the heating and hot water wasn't working adequately. Worst experience of my life. Don't touch with a bargepole. Four months later I'm still in a position with no... Read Full Review

Comments (0)
Was this helpful?:
Very poor communication ...

Share On :  FacebookTwitter

1 Star Review

By : 'Sabina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW18

Nov 11, 2022
People found this helpful0

Very poor communication skills from the front staff! I popped in couple months ago as I saw an amazing add about this property that I was interested in. Spoke to one of the ladies that was at the front desk there, she had confirmed that it was still available, and she will contact me ones she... Read Full Review

Comments (0)
Was this helpful?:
Very poor customer service ...

Share On :  FacebookTwitter

1 Star Review
UserName

Jeanette

By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TW18

Aug 9, 2022
People found this helpful1

Very poor customer service from Jeanette Nugent. Was essentially told I am on too low earnings for them to be bothered with! Despite me being in full time work and interested in a property well within my price range, and having savings and a guarantor. Rude and unfriendly. I would not recommend... Read Full Review

Comments (0)
Was this helpful?:
I was very impressed about ...

Share On :  FacebookTwitter

5 Star Review

By : 'Diego'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18

May 13, 2022
People found this helpful0

I was very impressed about the efficiency of the Kings Letting in Staines, very capable and helpful in every... Read Full Review

Comments (0)
Was this helpful?:
My landlady uses Kings ...

Share On :  FacebookTwitter

5 Star Review

By : 'Joël'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18

Apr 24, 2022
People found this helpful0

My landlady uses Kings Lettings services. As a tenant, I have always been backed by them to solve the flat ' problems. They will try their best to convince the owner to take action for the good of their property, and, whether there is an emergency, they will react immediately to send you as... Read Full Review

Comments (0)
Was this helpful?:
I would like to say a massive ...

Share On :  FacebookTwitter

5 Star Review
UserName

Jeanette

UserName

Sandra

By : 'Nicole'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18

Apr 23, 2022
People found this helpful0

I would like to say a massive thank you to the team at Kings lettings staines for all of their support, patience and kindness helping me in my first time moving out. They have been amazing and helped me so much with what I need and answering all the questions I had making me feel comfortable and... Read Full Review

Comments (0)
Was this helpful?:
Thank you kings letting for ...

Share On :  FacebookTwitter

5 Star Review
UserName

Jeanette

UserName

Sandra

By : 'Sheila'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW15

Mar 9, 2022
People found this helpful0

Thank you kings letting for finding us a perfect home.and also thankyou Jade.Sandra and jeanette for always being on the end of the phone to help me.i will definitely use them again if I ever need a new home.(hopefully that won't happen)we love... Read Full Review

Comments (0)
Was this helpful?:
I can recommend Kings ...

Share On :  FacebookTwitter

5 Star Review
UserName

Sandra

By : 'Natalia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18

Feb 24, 2021
People found this helpful0

It was nice to work with Kings Lettings. Many thanks to agent Sandra. My partner and I arranged viewing on Saturday, and as we were happy with the property, decided to proceed. Sandra promptly sent us the application forms. In one week agency managed to finish all the paperwork. Next Saturday we... Read Full Review

Comments (0)
Was this helpful?:
Excellent Kings Lettings ...

Share On :  FacebookTwitter

5 Star Review
UserName

Jeanette

UserName

Sandra

By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18

Jan 22, 2021
People found this helpful3

Using Kings Lettings Staines for 10Yrs +. Their staff I have also known for the same period, and because of that Sandra, Jeanette and Jade are extremely knowledgeable. They will know your property, and your requirements, so you don't need to explain again. They know Staines and local areas... Read Full Review

Comments (0)
Was this helpful?:
My negative ...

Share On :  FacebookTwitter

1 Star Review

By : 'VijayK'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TW17

Feb 21, 2019
People found this helpful1

My experience with Kings Lettings, Staines Branch: On a Saturday, I viewed a property listed by them, and I really liked it. On the following Monday afternoon, I told them that I would like to apply to rent the property. I was sent across the application form, via email, shortly afterwards. I ... Read Full Review


Comments on Agent Fees

Agent fees, although high, are in-line with what other agencies are charging in this area

Comments (1)
Was this helpful?:

By : STEVE

Sep 10, 2020

very bad service. i was calling since 1 week, every day, and every time they've been telling me that the agent who is dealing with the specific property is not in the office and they will pass my...

success. ...

Share On :  FacebookTwitter

4 Star Review
UserName

Jeanette

By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : TW18

Apr 13, 2018
People found this helpful0

Well, once again I have had to return to Kings Lettings and get them to find me a tenant in a hurry and once again they have not disappointed with a new set of tenants found and placed in a relatively short space of time, unlike the competition who once again showed themselves to be great at... Read Full Review


Comments on Agent Fees

Their fee structure is fair compared to the competition in Staines especially against those who talk a good game but inevitably come up with nothing as I alluded to above.

Comments (0)
Was this helpful?:
After some particularly poor ...

Share On :  FacebookTwitter

5 Star Review
UserName

Jeanette

UserName

Paul

By : 'Chris'
Services : Letting( As a Owner )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : TW18

Jul 25, 2015
People found this helpful0

After some particularly poor experiences with other local agents dealing with Kings was a real pleasure. Paul and his team provide a friendly, efficient and professional service that met all my needs as a landlord. Any issues myself or the tenant had were sorted out promptly and economically to... Read Full Review


What agent could do to change your mind?

Simple, clear and upfront.


Comments on Agent Fees

Simple, clear and upfront.

Comments (0)
Was this helpful?:
It feels good to write a ...

Share On :  FacebookTwitter

5 Star Review
UserName

Jeanette

UserName

Sandra

By : 'Jatin'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : TW18

Feb 25, 2015
People found this helpful1

It feels good to write a testimony for your letting agent with whom I have been associated for almost a year now. Words are less but thoughts too many to write down. KINGS are really professional and soft spoken people. Always helpful and quick to respond to your calls/emails. I know most of the... Read Full Review

Comments (0)
Was this helpful?:
Kings has been recommended to ...

Share On :  FacebookTwitter

5 Star Review

By : 'Chris'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : TW18

Oct 22, 2014
People found this helpful0

Kings has been recommended to me by several friends. The agency (particularly the manager) is very knowledgeable (with lots of useful experience) and helpful. I am... Read Full Review

Comments (0)
Was this helpful?:
I used Kings services as a ...

Share On :  FacebookTwitter

5 Star Review
UserName

Paul

By : 'Sam'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SL3

Jun 10, 2014
People found this helpful0

I used Kings services as a landlord and highly recommend them. They have always been attentive and provided sound business advice with regard to letting property. They treat Landlords and tenants fairly and equally and deserve the high reputation earned over their years of... Read Full Review

Comments (0)
Was this helpful?:
We have been letting our flat ...

Share On :  FacebookTwitter

5 Star Review
UserName

Paul

By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18

Apr 18, 2014
People found this helpful0

We have been letting our flat for 5 years with Kings and have had 5 tenants during that time with hardly a gap. Kings letting agents are friendly, efficient and thorough. Paul and his team screen potential clients very well and have been helpful in providing contacts with contractors for proper... Read Full Review

Comments (0)
Was this helpful?:
Always polite and very ...

Share On :  FacebookTwitter

5 Star Review
UserName

Carla

UserName

Paul

By : 'Evangelos'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18

Mar 13, 2014
People found this helpful0

Always polite and very professional at their work, KINGS have been very helpful to me as a tenant from day 1. They have always been replying to my queries really promptly and and sorted out any issue/request very fast! Living in the UK for 7 years, they have been the best experience I've had so... Read Full Review

Comments (0)
Was this helpful?:
1 - 20 of 22 items
No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure



Awards won by Kings Lettings, Staines TW18 4EP